Jason Daigler

Jason Daigler

VP Analyst
Jason Daigler is a VP, Analyst and Key Initiative Leader focused on digital commerce technologies, including topics such as launching a commerce site, multichannel strategy, B2B commerce, customer journey analytics, digital shelf analytics and marketplaces. Mr. Daigler has 20 years of business experience in digital commerce, software development and product management.
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Monday, 08 June, 2020 / 01:30 PM - 02:30 PM BST
Roundtable: How to Use Customer Journey Mapping and Analytics for Improved CX

A facilitated roundtable discussion during which participants will learn from each other by sharing methods that their organizations use to develop customer journey maps, add journey analytics, and take action to improve customer experiences. Additional discussion topics will include sources of customer data and ownership/leadership for journey mapping and analytics projects.

Tuesday, 09 June, 2020 / 08:00 AM - 08:45 AM BST
Leverage Customer Journey Mapping and Analytics for Superior CX

Today’s customer is no longer loyal to individual channels. The challenge of linking together a series of discrete data points into a single, unified, meaningful journey is fundamental to delivering a strong relationship and customer experience. What are the business benefits of understanding the “customer journey”? What are the best practices in the creation of customer journey maps and analytics? How can you apply customer journey maps and analytics to create better customer experience?

Tuesday, 09 June, 2020 / 10:45 AM - 11:30 AM BST
Developing a Strategic Roadmap for Digital Commerce

Digital Commerce is often a vital component of an organization’s transformation to digital business and something that both business buyers and consumers have come to expect from leading organizations. This session will provide an overview of how to build a strategic roadmap for digital commerce in your organization, leveraging Gartner research and guiding you through the process of examining the future state of commerce, the current state inside your organization, identifying gap analysis and interdependencies and developing a migration plan.

Meet the experts face to face.