Jessica Ekholm

Jessica Ekholm

VP Analyst
Jessica Ekholm works as a Vice President covering customer experience (CX). Her CX focus is particularly on how to use AI to improve the customer experience. Including how to:
Use AI to understand customers better (VoC/NLP/sentiment analysis/emotion AI)
Use AI to improve the sales experience and customer services.
She also heads up and helps Technology Product Managers on how to create compelling customer experiences and how to understand customer needs and how to use Voice of the Customer (VoC) effectively.
In addition, Ms. Ekholm covers the connected home, intelligent home and mobile messaging.
Read More Read Less
Monday, 08 June, 2020 / 04:30 PM - 05:15 PM BST
Ask the Expert: How to Use AI to Drive Digital Commerce Success

Digital commerce has a lot of use cases for AI. Organizations can leverage AI to improve CX and back-end operations. Come to the session to learn about those use cases and best practices for using AI in commerce. Please note: Reserved for end-users only. Preregistration required.

Meet the experts face to face.