Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit, you’ll find comprehensive coverage of today’s top priorities for CX leaders.
- Deliver a seamless experience, regardless of the channel a customer chooses to use
- Develop a clear CX vision and strategy in your organization
- Understand how to use artificial intelligence to deliver a fantastic experience
- Unlock the real business value in your customer data
- Elevate CX through customer journey design and monitoring
- Provide personalized customer interaction across a multichannel environment
- Design B2C and B2B CX strategies with “moments of truth”
Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.
Content you can expect:
Check out these exclusive pieces of CX content:
- Operationalizing the Voice of the Customer
- Getting True Value Out of Customer Journey Mapping
- Personalization Options for Enabling Better Customer Experiences
- Analytics Best Practices to Improve Your Customer Retention
- And much more
Why is this event so important?
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