Shape customer experience for improved business outcomes

  • Deliver a seamless experience, regardless of the channel a customer chooses to use
  • Improve employee experience to increase the number of internal brand advocates and boost CX
  • Develop a clear CX vision in your organization
  • Understand how to use the latest CX tech and trends, like artificial intelligence, to deliver a fantastic experience
  • Unlock the real business value in your customer data
  • Elevate CX through customer journey design and monitoring
  • Provide personalized customer interaction across a multichannel environment
  • Design B2C and B2B digital customer experience strategies with “moments of truth”

Join a community

Join a community of trailblazers, thought leaders and industry experts pushing the bounds of customer experience.

Access research-backed sessions, get expert advice on your specific challenges and interact with colleagues — all in one place, over two days.

Gartner experts

Meet with Gartner experts that specialise in customer experience. Learn about the latest strategic CX trends, tech and topics to drive ROI in your CX initiatives and improve customer satisfaction.

Peers

Get out of the office and experience the Gartner CX community first hand! Expand opportunities with our networking sessions, benchmark your CX performance and avoid common pitfalls face-to-face.

Exhibitors

Test and learn from game-changing technologies all in one place. Discover the solutions that will add the most value to your CX projects.

Who should attend

CX Business Leaders:

  • Chief customer (experience) officer
  • Customer experience leaders
  • Customer service leaders
  • Contact center leaders
  • CRM leaders
  • Customer data & analytics leaders
  • Marketing leaders focusing on CX projects
  • Customer experience product line owner

CX IT Leaders:

  • CRM/CX Project Leaders
  • Enterprise Architecture
  • Digital Transformation Leaders focusing on CX
  • Application Leaders supporting CRM/CX
  • IT Leaders supporting Customer Service 
  • Customer Analytics Leaders
I really enjoyed the talk on 'climate vs culture'. I can see us using this going forward.

Sally Awad

Performance Manager, Facebook

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