Shape customer experience for improved business outcomes

  • Deliver a seamless experience, regardless of the channel a customer chooses to use
  • Develop a clear CX vision and strategy in your organization
  • Understand how to use artificial intelligence to deliver a fantastic experience
  • Unlock the real business value in your customer data
  • Elevate CX through customer journey design and monitoring
  • Provide personalized customer interaction across a multichannel environment
  • Design B2C and B2B CX strategies with “moments of truth”

Join a community

Join a community of trailblazers, thought leaders and industry experts pushing the bounds of customer experience.

Access research-backed sessions, get expert advice on your specific challenges and interact with colleagues — all in one place, over two days.

Gartner experts

Meet with Gartner experts to learn about the latest strategic CX trends, tech and topics to drive ROI in your CX initiatives and improve customer satisfaction.


Expand opportunities with numerous networking opportunities to benchmark your CX performance as well as discover answers to as shared challenges face-to-face.


Test and learn from game-changing technologies all in one place. Discover solutions that will add the most value to your CX projects.

Who should attend

CX Business Leaders:

  • Chief customer (experience) officer
  • Customer experience leaders
  • Customer service leaders
  • Contact center leaders
  • Customer data & analytics leaders

CX IT Leaders:

  • CRM/CX Project Leaders
  • Enterprise Architecture
  • Digital Transformation Leaders focusing on CX
  • Application Leaders supporting CRM/CX
  • IT Leaders supporting Customer Service 
  • Customer Analytics Leaders

Maximize learning by attending as a team

Get a Group Rate Discount when you come with your team and participate together in relevant sessions or split up to cover more topics.

Convince your boss

Attending a Gartner conference can help spur new ideas, fast-track project strategy and execution, and advance your professional skills. These materials will aid you in gaining approval to attend from your manager.

I really enjoyed the talk on 'climate vs culture'. I can see us using this going forward.

Sally Awad

Performance Manager, Facebook

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