Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit 2019, you’ll find comprehensive coverage of today’s top priorities for CX leaders.
- Deliver a seamless experience, regardless of the channel a customer chooses to use
- Develop a clear CX vision and strategy in your organization
- Understand how to use artificial intelligence to deliver a fantastic experience
- Unlock the real business value in your customer data
- Elevate CX through customer journey design and monitoring
- Provide personalized customer interaction across a multichannel environment
- Design B2C and B2B CX strategies with “moments of truth”
Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.
Content you can expect:
Check out these exclusive pieces of CX content:
- Operationalizing the Voice of the Customer
- Getting True Value Out of Customer Journey Mapping
- Personalization Options for Enabling Better Customer Experiences
- Analytics Best Practices to Improve Your Customer Retention
- And much more
Why is this event so important?
The conference by the numbers
Network with
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
,
attendees
Evaluate
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
,
exhibitors
Engage with
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
,
Gartner experts
Learn from
0
1
2
3
4
5
6
7
8
9
0
,
0
1
2
3
4
5
6
7
8
9
0
,
research-driven sessions
Convince your boss
Attending a Gartner event can help spur new ideas, fast-track project strategy and execution, and advance your professional skills. These materials will aid you in gaining approval from your manager.
Justification tools for attendees:
Customize your justification letter: Use this template to communicate the value of attending the conference and the ROI you can expect.