Shape CX for Improved Business Outcomes.

Customer experience concerns everyone from the CEO to the CMO and even the CIO. Emerging technology, customer-centricity and effective use of customer data are critical elements to ensuring your CX strategy is as powerful as possible in a competitive and digital landscape. At Gartner Customer Experience & Technologies Summit, you’ll find comprehensive coverage of today’s top priorities for CX leaders.

 

  • Deliver a seamless experience, regardless of the channel a customer chooses to use
  • Develop a clear CX vision and strategy in your organization
  • Understand how to use artificial intelligence to deliver a fantastic experience
  • Unlock the real business value in your customer data
  • Elevate CX through customer journey design and monitoring
  • Provide personalized customer interaction across a multichannel environment
  • Design B2C and B2B CX strategies with “moments of truth”

Whether you are the head of your department looking to improve your leadership skills or a customer experience professional who needs practical advice to advance your strategy, you’ll find the program for you at this conference.

 

 

Content you can expect:

Check out these exclusive pieces of CX content:

  • Operationalizing the Voice of the Customer
  • Getting True Value Out of Customer Journey Mapping
  • Personalization Options for Enabling Better Customer Experiences
  • Analytics Best Practices to Improve Your Customer Retention
  • And much more

Why is this event so important?

The conference by the numbers

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Convince your boss

Attending a Gartner event can help spur new ideas, fast-track project strategy and execution, and advance your professional skills. These materials will aid you in gaining approval from your manager.

 

Justification tools for attendees:

 

Learn firsthand what you can achieve.