As a returning attendee, you’re a vital part of what makes Gartner Conferences so valuable. Alumni benefits make your experience even better.

 

Let us welcome you back!

 

As a returning delegate, you are eligible for benefits that will make your experience at the 2019 CX conference event better.

 

Join us again and make the most of your benefits and advance your strategy. When you come back to Gartner Customer Experience & Technologies Summit 2019, you'll progress your customer experience strategy, network with Europe's CX leaders and experts and discover new ideas to take back to the office.

 

Last year you learned how to turn your vision into reality. This year we’ll help you take this to the next level with the actual business outcome. When you return, you will identify your critical next steps, deepen the conversation with peers and analysts, and discover new ideas for meeting your customer experience objectives.

 

Evolving your CX strategy with Gartner

 

  • Learn how to take your CX journey to the next level in demonstrating governance and tangible ROI.
  • Through the use of customer data, create and deliver personalized experiences for your customers.
  • Align the use of customer AI and other customer technologies with the overall business transformation across all channels.
  • Build trust and loyalty through data governance, digital privacy and real authentication for a safe and trustworthy experience.

Brand New Sessions!

  • Plan for the Digital Future - The Revolution in CRM Technologies and their Impact on Your Customer Strategy
  • Add Real-Time Capability in Your Customer Engagement Hub to Deliver Continuous Experience
  • Customer Experience in the Era of ContinuousNext
  • Building a Low-Effort Culture in the Contact Center: Enabling the Rep Network
  • Be Trustworthy in Every Digital Interaction to Drive Business Results

What’s new for 2019?

  • Hands-on workshops and the latest real-world case studies
  • New Gartner research on key topics, including voice of the customer (VoC), integrating new customer-facing technologies, managing culture change and much more
  • More Gartner experts to provide coverage of additional topics
  • New peer-to-peer networking opportunities, plus Meetups focused on best practices
  • Exclusive roundtables, networking breakfast and lunches, and workshops

Join us again on 22–23 May 2019 to experience these important conference benefits:

  • Priority booking for Gartner one-on-one meetings opening TBC
  • Priority booking for workshops, roundtables and other sessions that have preregistration opening TBC
  • Alumni discount of €325
  • Alumni welcome bag when you sign in at the conference

Make the most of returning in 2019.