By 2020, augmented reality, virtual reality and mixed reality immersive solutions will be evaluated and adopted in 20% of large enterprises as part of their digital transformation strategy.
The ways which we can interact with our customers is vast and moving forwards it will only become even more. Leaders in CX need to identify and prioritize the next-best channels for engaging customers for today and tomorrow.
Are you supporting the right customer engagement channels and recommending channels to improve customer engagement, retention and increase business revenue? Take a look at Gartner’s article on Alternative Channels for Engaging Customers of the Future and find out about the emerging channels that you should use to stay ahead.