Gareth Herschel

Gareth Herschel

VP Analyst
Gareth Herschel is VP analyst at Gartner with 25 years' industry experience. He is a thought leader at the intersection of analytics and organizational performance. Mr. Herschel is passionate about helping organizations utilize AI in improving their analytic strength and customer experience. His current research focuses on the most important trends in analytics, the interplay of analytics and organizational culture, the role of analytics in consumer, employee and organizational decision making, and the ability of analytics to manage the growing complexity of modern business and life.
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Tuesday, 10 March, 2020 11:00 AM|Tuesday, 10 March, 2020 11:45 AM
What You Need to do About Customer Analytics

Improving customer experiences and relationships is one of the largest drivers of analytic adoption. The diversity of opportunities to apply analysis to drive improved understanding of customers can be daunting so this session will help organizations prioritize their customer analytic strategy. This session examines:
- What should you be doing already?
- What should you be doing next?
- What should you be planning for?

Meet the experts face to face.