Agenda

Design a digital workplace strategy and program built to boost workforce productivity and agility at Gartner Digital Workplace Summit, London, U.K.

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Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST

Accelerate Digital Workplace Transformation with Digital Adoption Platforms

Stephen Emmott, Sr Director Analyst, Gartner

Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.

Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST

Assess User Adoption Readiness and Improve Employee Experience

Craig Roth, VP Analyst, Gartner

Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.

Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST

Roundtable: Allyship in IT: How to Become a Super Ally

Tori Paulman, Sr Director Analyst, Gartner

Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this interactive session, you will learn from peers how to be better allies ourselves, and how to build allyship skills and confidence in others.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 11:00 AM - 12:30 PM BST

Workshop: Assess Hybrid Working Readiness to Advance Digital Workplace Maturity

Gavin Tay, VP Analyst, Gartner

“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST

What Employees Really Want: Top Takeaways From the 2023 Gartner Digital Worker Survey

Tori Paulman, Sr Director Analyst, Gartner

Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.

Monday, 15 May, 2023 / 11:45 AM - 12:30 PM BST

Ask the Expert: Getting the Most Out of Microsoft Teams

Larry Cannell, Sr Director Analyst, Gartner

While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST

Master Five Digital Skills to Get Ready for the Future of Work

Adam Preset, VP Analyst, Gartner

Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.

Monday, 15 May, 2023 / 01:45 PM - 02:30 PM BST

Ask the Expert: How do I Effectively Support Microsoft 365 and Deliver Value?

Max Goss, Director Analyst, Gartner

To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST

How to Be a Behaviorist: Measure Actions Resulting From Digital Employee Experiences

Craig Roth, VP Analyst, Gartner

Is your digital employee experience resulting in behaviors that impact the organization’s digital strategy? Gartner surveys about users’ behavioral responses to good or bad user experiences found five user profiles. Effective monitoring and change efforts for one type may be ineffective for others. This session presents our findings and a holistic approach to assist your change management efforts.

Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST

20 Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency

Gavin Tay, VP Analyst, Gartner

2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.

Monday, 15 May, 2023 / 03:15 PM - 04:00 PM BST

Ask the Expert: How do I Improve Governance in Microsoft 365?

Max Goss, Director Analyst, Gartner

Organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to oversharing and data loss risks. This session provides actionable advice detailing the steps organizations should take to effectively manage and govern their Microsoft 365 environment and mitigate risk.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 03:15 PM - 04:00 PM BST

Ask the Expert: Does Microsoft Viva Impact My Digital Workplace?

Joe Mariano, Director Analyst, Gartner

Microsoft Viva consists of over seven modules and continues to become more pervasive in many enterprises worldwide. Yet many IT leaders ignore it while leaving the services available to business employees. Join a Gartner analyst to discuss hidden and obvious impacts and how to leverage the services to your organization's advantage.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 10:45 AM - 11:05 AM BST

Theater: Market Guide for Collaborative Work Management

Nikos Drakos, VP Analyst, Gartner

In this session, we will highlight the main findings and recommendations from the Market Guide for Collaborative Work Management.

Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST

Top 10 Ways to Improve the Digital Employee Experience

Dan Wilson, VP Analyst, Gartner

Demand for guidance on how to improve the digital employee experience (DEX) has grown exponentially over the past two years. In this session, we will provide practical guidance on the top 10 ways to improve DEX.

Tuesday, 16 May, 2023 / 10:45 AM - 12:15 PM BST

Workshop: Get the Most Creative Solutions to Your Most Challenging Problems

Emily Rose McRae, Sr Director, Research, Gartner

Tori Paulman, Sr Director Analyst, Gartner

Digital workplace leaders face a wide array of complex, sometimes seemingly intractable, problems. The best way to solve a complex problem is with a creative solution, but in today's world creativity is more difficult than ever. Bring one of your most sticky challenges to this workshop as we use lessons from neuroscience and behavioral psychology to guide you through developing a concrete plan of action to get creative and effective solutions from your team.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 11:30 AM - 12:15 PM BST

Roundtable: Success Stories on Digital Employee Experience and Digital Workplace

Dan Wilson, VP Analyst, Gartner

Share and learn from your peers as we discuss digital workplace and digital employee experience hacks, tips and tricks, ideas, innovations, best practices, and success stories based on real-world environments and examples.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 11:30 AM - 12:15 PM BST

Roundtable: How Do You Help Information Find Your Workers

Craig Roth, VP Analyst, Gartner

The burden on employees to be continuously informed can be eased by making information find them before they need to seek it out. Have you tried addressing this issue with actions such as configuring the “noisiness” of applications, establishing automated notifications, or including attention management in evaluations? Find out what peers have tried — and whether it helped — in this roundtable.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST

Best Practice for Knowledge Management in the New Digital Workplace

Tim Nelms, Sr Director Analyst, Gartner

The digital employee experience offers a wealth of tools for delivering knowledge management but a profusion of tools can create confusion for end-users who need to choose the right tool for the right job. In this session, you will learn best practices for knowledge management in the digital workplace and the advice you must give end-users.

Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST

Workshop: Implement the User Tech Adoption Readiness Index to Benchmark Your Digital Dexterity

Craig Roth, VP Analyst, Gartner

Matt Cain, Distinguished VP Analyst, Gartner

Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 03:45 PM - 04:30 PM BST

Roundtable: The Coolest Digital Workplace Project We've Done in the Past 18 Months

Joe Mariano, Director Analyst, Gartner

Did you have a really cool digital workplace initiative over the last 18 months? A new service, technology, or processes? CIOs continued to take the opportunity to push the organization forward. In this session, join Gartner analyst and your peers to share and hear the coolest digital workplace project you've done over the last 18 months. Did it work out well? Would you do it again? Come share and get answers.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST

Hybrid Work Is Fueling Digital Dysfunction

Gavin Tay, VP Analyst, Gartner

Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.

Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST

Establish a Product Team to Maximize Value From Microsoft 365

Max Goss, Director Analyst, Gartner

Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.

Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST

Beyond Microsoft 365 — New Work Hub Services to Meet Your Strategic Needs

Joe Mariano, Director Analyst, Gartner

Microsoft 365 has established itself as the foundational new work hub service for most Gartner clients. But there is still a need for best-in-breed/best-in-class new work hub tools. In this session, we will explore the five categories of new work hub services and scenarios on when to use them over Microsoft 365.

Monday, 15 May, 2023 / 01:45 PM - 02:30 PM BST

Ask the Expert: How Can We Fix Knowledge Management?

Nikos Drakos, VP Analyst, Gartner

Stephen Emmott, Sr Director Analyst, Gartner

Knowledge is essential for decisive action, yet the pace of digital business means employees struggle to stay informed, putting performance and innovation in jeopardy. Ask our expert how to engineer the digital workplace for knowledge management.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 01:45 PM - 02:30 PM BST

Roundtable: Resetting Your Intranet for the Future of Work

Jim Murphy, Sr Director Analyst, Gartner

Many organizations are replatforming their intranets, but technology alone doesn't ensure success. This session will be an open forum for discussing intranet practices that help ensure adoption and business success.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST

Creating a Human-Centric Work Experience Through Improved Digital Workplace Architecture

Jim Murphy, Sr Director Analyst, Gartner

Along with hybrid work and a general increase in pressure to attract and retain employees, organizations have broadly embraced the importance of employee experience and human centricity. This session will provide practical advice on achieving a digital workplace architecture that delivers a human-centric work experience.

Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST

Optimizing the Digital Employee Experience With Microsoft 365, Viva and Power Platform

Matt Cain, Distinguished VP Analyst, Gartner

Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.

Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST

Future Ways of Making Hybrid and Distributed Work ... Work

Helen Poitevin, Distinguished VP Analyst, Gartner

Collaboration, innovation, and work effectiveness rely heavily on work getting aligned with the right talent. Capacity constraints, hidden talents, and resource management practices get in the way. In this session we will explore innovative technologies and practices that allow digital workplace leaders to support improvements in the way work is managed and allocated to teams and individuals.

Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST

Microsoft Viva — What Is It and Where Is It Going?

Larry Cannell, Sr Director Analyst, Gartner

For communications and IT professionals, Microsoft’s persistent marketing of its employee experience suite, Viva, is hard to miss. Nevertheless, many still ask, “What is Microsoft Viva and can it work for us?” This session introduces the Viva suite, describes each product’s applicable use cases, and advises how to approach their application.

Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST

Tagging, Tracking and Sensing Enables Universal Visibility

Nick Jones, Distinguished VP Analyst, Gartner

The cost of tagging, tracking and sensing the location and state of people and things will fall dramatically due to smart networks, tiny battery-free low-cost tags and processors the size of a sand grain. This creates universal visibility that will transform business processes and working practices in addition to supporting new requirements such as digital product passports.

Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST

Addressing Sustainability in the Modern Workplace

Marko Sillanpaa, Sr Director Analyst, Gartner

Joe Mariano, Director Analyst, Gartner

Autumn Stanish, Principal Analyst, Gartner

Digital workplace technology can have positive and negative impacts on the environment. This session will support digital workplace leaders with the major challenges including how to reduce the carbon footprint is associated employee technology (presently 45% of IT’s emissions) by understanding the environmental impact of storage, legacy applications, and other areas.

Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST

Crossroads: Should You Mandate a Return to the Office?

Tori Paulman, Sr Director Analyst, Gartner

Lane Severson, Sr Director Analyst, Gartner

The whole world is at a crossroads of a highly polarized debate on the future of work. How can we reshape how we work together when each person has a unique point of view? Join us as Gartner experts consider, discuss and debate this provocative question.

Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST

5G, 6G, WiFi and the Wireless Workplace

Nick Jones, Distinguished VP Analyst, Gartner

Which workplace wireless technology will win? Private and public 5G is already deployed, and future 5G will deliver ultra-precise positioning, enhanced VR, and peer-to-peer connections. Wi-Fi has an aggressive enhancement roadmap, LoRa and mesh networks are gaining traction and 6G design has begun. Also, networks are moving beyond communications to become sensors, e.g., using WiFi to detect fires.

Monday, 15 May, 2023 / 05:00 PM - 05:30 PM BST

Accelerate the Automation of Digital Workplace Operations

Stuart Downes, Sr Director Analyst, Gartner

Levels of automation in digital workplace operations significantly lag other areas of IT including applications and cloud infrastructure. This session will provide advice on how to create a successful automation practice to reduce human effort on low-value activities and allow your skilled technologists to refocus on increasing value to the business.

Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST

Four Viewpoints the Workplace Leader Must Take to Guarantee a Successful Future

Stuart Downes, Sr Director Analyst, Gartner

UEM, DaaS, modern management, analytics, automation, collaboration and immersive technologies! Making sense of the future of digital workplace can be difficult. This session shows four different viewpoints (the controller, the optimizer, the enabler and the innovator) workplace leaders must use to ensure their future roadmaps balance cost, compliance, employee experience and innovation.

Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST

The Future of Digital Workplace Devices

Nick Jones, Distinguished VP Analyst, Gartner

Digital workers will use a wide range of wearables, AR/VR headsets, tablets, laptops, smart clothing, and even exoskeletons. These will exploit innovations such as smart fabric, flexible electronics, biosensing, 3D imaging and new user experiences. In this session, we explore the future devices and capabilities that will improve health and safety and empower the next generation of digital workers.

Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST

Maximize the Employee Experience in Microsoft 365 by Establishing Effective Governance

Max Goss, Director Analyst, Gartner

Following the rapid roll out of Microsoft Teams, organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to risk. This session explores how to apply effective governance to Microsoft 365 and what third-party solutions can be used to extend the native controls.

Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST

Taking Action on the Most Pressing Future of Work Trends: Nontraditional Talent, Quiet Hiring, New Data Risks and More

Emily Rose McRae, Sr Director, Research, Gartner

The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.

Monday, 15 May, 2023 / 11:00 AM - 12:30 PM BST

Workshop: Use a Total Cost of Ownership Model to Predict the Outcome of Digital Workplace Initiatives

Stuart Downes, Sr Director Analyst, Gartner

Analytics, automation, DEX tools, modern management, cloud desktops and a myriad of other initiatives are proposed each year to improve employee experience, and most have some measure of ROI. Having a common approach and tool to assess various initiatives is essential to strategic planning. In this session, you will discuss your best practices with peers and learn how to use the TCO tool to assess your initiatives.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST

Six Surprises from the Gartner's Digital Worker Experience Study (And What You Should Do About Them)

Jim Murphy, Sr Director Analyst, Gartner

Tori Paulman, Sr Director Analyst, Gartner

This session will focus on the most surprising findings from Gartner's digital worker experience study. Here's what they are, and here's how they'll compel you to change course in your digital employee experience strategy.

Monday, 15 May, 2023 / 01:45 PM - 02:15 PM BST

Develop a 'How We Work' Narrative to Optimize the Digital Employee Experience

Matt Cain, Distinguished VP Analyst, Gartner

Most organizations struggle to develop a common understanding among employees about what applications to use and when, common digital etiquette, and opportunities to improve their digital dexterity. Developing a 'how we work' narrative is a low-key but effective way to ensure a shared understanding among new and established employees about digital employee experience best practices.

Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST

Transforming the Digital Employee Experience With an Evolving Digital Workplace

Tori Paulman, Sr Director Analyst, Gartner

Lane Severson, Sr Director Analyst, Gartner

The future of work is undoubtedly digital and the experience employees have with technology is an increasingly critical part of the broader employee experience. Digital friction characterizes the relationship most employees have with technology today. Digital workplace leaders must deliver a strategy to promote workforce digital dexterity, drive personal and team growth, and create a competitive advantage for their organization through connection to culture.

Monday, 15 May, 2023 / 03:15 PM - 03:45 PM BST

The Future of Collaboration Tools Starts Right Now

Larry Cannell, Sr Director Analyst, Gartner

New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.

Monday, 15 May, 2023 / 03:15 PM - 04:00 PM BST

Roundtable: What's Worth Coming Back Into the Office For?

Adam Preset, VP Analyst, Gartner

The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join this roundtable session, lightly facilitated by a Gartner expert, and share what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Monday, 15 May, 2023 / 03:15 PM - 04:00 PM BST

Ask the Expert: How Are Meeting Practices and Technologies Evolving?

Adam Preset, VP Analyst, Gartner

Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 10:45 AM - 12:15 PM BST

Workshop: Content Services Strategy: Through the Lens of Experience

Tim Nelms, Sr Director Analyst, Gartner

The wide range of content services’ markets and vendors makes it difficult to choose the right solution for a specific need. Application leaders can use the total experience framework as a lens through which to view technology differences, and align content services strategy with business outcomes.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST

Measure and Articulate the Business Impact of Your Digital Workplace

Stephen Emmott, Sr Director Analyst, Gartner

The digital workplace is essential, yet quantifying its performance and contribution remains elusive. Learn how to correlate measures of the digital workplace with those of business capabilities, and how to assert impact through selective storytelling.

Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST

Build Your Enablement Continuum to Support Employee Digital Dexterity

Joe Mariano, Director Analyst, Gartner

Digital dexterity is an increasingly critical part of the broader employee experience. Most organizations have limited success in elevating the digital savvy of workers, who find that technology evolution is often a source of change fatigue. In this session, join a Gartner analyst to strategize your enablement practice.

Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST

Creating a Future of Work Strategy

Emily Rose McRae, Sr Director, Research, Gartner

A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.

Tuesday, 16 May, 2023 / 02:15 PM - 03:00 PM BST

Roundtable: How Do We Measure the Digital Workplace and Its Impact on the Business?

Stephen Emmott, Sr Director Analyst, Gartner

Nikos Drakos, VP Analyst, Gartner

The digital workplace is essential, yet quantifying its performance and contribution to the business remains elusive. Learn how your peers measure their digital workplace and how this links to other measures of business performance.

Please Note: Based on availability and eligibility you may sign-up for the session via Conference Navigator after you register for this conference.

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