Agenda
Our Gartner experts, who are at the top of their fields, helped attendees address their most critical challenges. These key topics kickstarted conversations around priorities and initiatives so that attendees could tackle what was most important to them.
An effective digital workplace strategy doesn’t just deliver on an organization’s vision — it amplifies it. Digital workplace leaders must determine how to provide business capabilities that enable employees to work effectively in a changing world.
New ways of working depend on using new technologies to their full potential. Workers need the right tools to communicate, collaborate and deliver results. Effective digital workplace leaders must optimize existing workflows, introduce innovative technology to the productivity portfolio and manage change.
Modern digital employee experiences are built on infrastructure and operations that support work from anywhere. With a secure foundation for mobile and endpoint technologies, digital workplace leaders enable frictionless access to essential devices and rapidly evolving technology services so workers can be effective no matter where they are.
The future of work depends on driving organizational and cultural change so that employees are both engaged and empowered to drive growth. A balance of personal and team growth, incentives and recognition, freedom and accountability, communication and connection, automation and human augmentation is crucial within a framework of deliberate design.
Monday, 15 May, 2023 / 09:30 AM - 10:15 AM BST
Tori Paulman, Sr Director Analyst, Gartner
Lane Severson, Sr Director Analyst, Gartner
The future of work is here, but the problems of yesterday — fatigue, information chaos, and friction — are too. Despite organizations enabling more flexibility and choice, why does data show it is harder than ever for employees to accomplish meaningful work? This keynote explores Gartner data, case studies and technology insights to reveal three ways digital workplace leaders can build a better workplace.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Emily Rose McRae, Sr Director Analyst, Gartner
The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.
Monday, 15 May, 2023 / 11:00 AM - 12:30 PM BST
Gavin Tay, VP Analyst, Gartner
“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Jim Murphy, Sr Director Analyst, Gartner
This session will focus on the most surprising findings from Gartner's digital worker experience study. Here's what they are, and here's how they'll compel you to change course in your digital employee experience strategy.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Dan Wilson, VP Analyst, Gartner
Digital workplace leaders often ask how their maturity compares to others, how to make the case for additional funding and how to prioritize investments. Many also fall prey to common myths and are unaware of the trends in digital workplace maturity. This session highlights myths and trends from client interactions and facts from our digital workplace maturity model and assessment tool.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Jim Murphy, Sr Director Analyst, Gartner
Along with hybrid work and a general increase in pressure to attract and retain employees, organizations have broadly embraced the importance of employee experience and human centricity. This session will provide practical advice on achieving a digital workplace architecture that delivers a human-centric work experience.
Tuesday, 16 May, 2023 / 10:45 AM - 12:15 PM BST
Emily Rose McRae, Sr Director Analyst, Gartner
Digital workplace leaders face a wide array of complex, sometimes seemingly intractable, problems. The best way to solve a complex problem is with a creative solution, but in today's world creativity is more difficult than ever. Bring one of your most sticky challenges to this workshop as we use lessons from neuroscience and behavioral psychology to guide you through developing a concrete plan of action to get creative and effective solutions from your team.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
Stephen Emmott, Sr Director Analyst, Gartner
The digital workplace is essential, yet quantifying its performance and contribution remains elusive. Learn how to relate measures of the digital workplace with those of business capabilities, and how to assert impact through selective storytelling.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Joe Mariano, Director Analyst, Gartner
Digital dexterity is an increasingly critical part of the broader employee experience. Most organizations have limited success in elevating the digital savvy of workers, who find that technology evolution is often a source of change fatigue. In this session, join a Gartner analyst to strategize your enablement practice.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Emily Rose McRae, Sr Director Analyst, Gartner
A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.
Tuesday, 16 May, 2023 / 02:15 PM - 03:00 PM BST
Stephen Emmott, Sr Director Analyst, Gartner
Nikos Drakos, VP Analyst, Gartner
The digital workplace is essential, yet quantifying its performance and contribution to the business remains elusive. Learn how your peers measure their digital workplace and how this links to other measures of business performance.
Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST
Marko Sillanpaa, Sr Director Analyst, Gartner
This workshop explores the storytelling techniques used to develop science fiction prototypes to help communicate workplace vision across the organization.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Monday, 15 May, 2023 / 10:55 AM - 11:15 AM BST
Marko Sillanpaa, Sr Director Analyst, Gartner
Microsoft 365 provides several places to store content; OneDrive, Teams and SharePoint. This session will highlight the various locations content can be stored in 365 and the pros and cons. The session will also share how other content services platforms can be exposed through Microsoft 365.
Monday, 15 May, 2023 / 10:55 AM - 11:15 AM BST
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Rapidly changing work dynamics are creating new opportunities for IT leaders to boost workforce digital dexterity, help drive organizational alignment, and improve personal and team health. New innovation profiles such as workstyle analytics, nudge tech, and collaboration equity reflect these opportunities and challenges.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Stephen Emmott, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, 15 May, 2023 / 11:45 AM - 12:30 PM BST
Larry Cannell, Sr Director Analyst, Gartner
While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Joe Mariano, Director Analyst, Gartner
Microsoft 365 has established itself as the foundational new work hub service for most Gartner clients. But there is still a need for best-in-breed/best-in-class new work hub tools. In this session will explore strategies on how using Gartner's ACME and Pace Layer frameworks can help you determine the right digital workplace tool for the job and justify the spending on new digital workplace applications.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Nikos Drakos, VP Analyst, Gartner
Stephen Emmott, Sr Director Analyst, Gartner
Knowledge is essential for decisive action, yet the pace of digital business means employees struggle to stay informed, putting performance and innovation in jeopardy. Ask our expert how to engineer the digital workplace for knowledge management.
Monday, 15 May, 2023 / 02:30 PM - 03:15 PM BST
Max Goss, Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
Tori Paulman, Sr Director Analyst, Gartner
The future of work is undoubtedly digital and the experience employees have with technology is an increasingly critical part of the broader employee experience. Digital friction characterizes the relationship most employees have with technology today. Digital workplace leaders must deliver a strategy to promote workforce digital dexterity, drive personal and team growth, and create a competitive advantage for their organization through connection to culture.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Monday, 15 May, 2023 / 04:00 PM - 04:45 PM BST
Joe Mariano, Director Analyst, Gartner
Microsoft Viva consists of over seven modules and continues to become more pervasive in many enterprises worldwide. Yet many IT leaders ignore it while leaving the services available to business employees. Join a Gartner analyst to discuss hidden and obvious impacts and how to leverage the services to your organization's advantage.
Tuesday, 16 May, 2023 / 10:40 AM - 11:00 AM BST
Nikos Drakos, VP Analyst, Gartner
In this session, we will highlight the main findings and recommendations from the Market Guide for Collaborative Work Management.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Most organizations use Microsoft's three workforce digital dexterity platforms — Microsoft 365, Viva and Power Platform. Yet the three assets are often disconnected from a strategy perspective. Organizations that create a digital employee experience that binds these Microsoft assets into a single strategy will improve workforce digital dexterity and gain substantially more ROI from the three platforms.
Tuesday, 16 May, 2023 / 10:45 AM - 12:15 PM BST
Tim Nelms, Sr Director Analyst, Gartner
The wide range of content services’ markets and vendors makes it difficult to choose the right solution for a specific need. Application leaders can use the total experience framework as a lens through which to view technology differences, and align content services strategy with business outcomes.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
Nikos Drakos, VP Analyst, Gartner
Workplace automation can be accelerated by empowering business-led fusion teams and business technologists to build technology solutions relevant to their work. They can play a crucial role in technology modernization, in a way that IT organizations cannot. We discuss how a digital workplace program can support their efforts by focusing on motivation, minimizing inconsistency, and establishing accountability.
Tuesday, 16 May, 2023 / 11:30 AM - 12:15 PM BST
Craig Roth, VP Analyst, Gartner
The burden on employees to be continuously informed can be eased by making information find them before they need to seek it out. Have you tried addressing this issue with actions such as configuring the “noisiness” of applications, establishing automated notifications, or including attention management in evaluations? Find out what peers have tried — and whether it helped — in this roundtable.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Larry Cannell, Sr Director Analyst, Gartner
For communications and IT professionals, Microsoft’s persistent marketing of its employee experience suite, Viva, is hard to miss. Nevertheless, many still ask, “What is Microsoft Viva and can it work for us?” This session introduces the Viva suite, describes each product’s applicable use cases, and advises how to approach their application.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Lane Severson, Sr Director Analyst, Gartner
Productivity paranoia is rising. Workers are logging more hours with flexible working, but business leaders still feel like they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Nick Jones, Distinguished VP Analyst, Gartner
The cost of tagging, tracking and sensing the location and state of people and things will fall dramatically due to smart networks, tiny battery-free low-cost tags and processors the size of a sand grain. This creates universal visibility that will transform business processes and working practices in addition to supporting new requirements such as digital product passports.
Monday, 15 May, 2023 / 11:00 AM - 12:30 PM BST
Stuart Downes, VP Analyst, Gartner
Analytics, automation, DEX tools, modern management, cloud desktops and a myriad of other initiatives are proposed each year to improve employee experience, and most have some measure of ROI. Having a common approach and tool to assess various initiatives is essential to strategic planning. In this session, you will discuss your best practices with peers and learn how to use the TCO tool to assess your initiatives. Attendees should bring a device capable of running Excel (ideally with macros).
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Marko Sillanpaa, Sr Director Analyst, Gartner
Automated authoring can increase productivity, grow sentiment, reduce costs, and decrease risk. This session will look technologies that provide templates, corporate lexicons, clause libraries, and writing prompts to help automate the authoring process. We will also look at robot authors and their challenges.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Tori Paulman, Sr Director Analyst, Gartner
Lane Severson, Sr Director Analyst, Gartner
The whole world is at a crossroads of a highly polarized debate on the future of work. How can we reshape how we work together when each person has a unique point of view? Join us as Gartner experts consider, discuss and debate this provocative question.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
Nick Jones, Distinguished VP Analyst, Gartner
Which workplace wireless technology will win? Private and public 5G is already deployed, and future 5G will deliver ultra-precise positioning, enhanced VR, and peer-to-peer connections. Wi-Fi has an aggressive enhancement roadmap, LoRa and mesh networks are gaining traction and 6G design has begun. Also, networks are moving beyond communications to become sensors, e.g., using WiFi to detect fires.
Monday, 15 May, 2023 / 04:00 PM - 04:45 PM BST
Max Goss, Director Analyst, Gartner
While external sharing in Microsoft 365 can improve collaboration and productivity, the danger is that employees will overshare sensitive information with external parties. This Ask the Expert session provides actionable advice on how to mitigate risk by establishing effective external sharing controls in Microsoft 365.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Stuart Downes, VP Analyst, Gartner
UEM, DaaS, modern management, analytics, automation, collaboration and immersive technologies! Making sense of the future of digital workplace can be difficult. This session shows four different viewpoints (the controller, the optimizer, the enabler and the innovator) workplace leaders must use to ensure their future roadmaps balance cost, compliance, employee experience and innovation.
Tuesday, 16 May, 2023 / 10:45 AM - 11:30 AM BST
Max Goss, Director Analyst, Gartner
Organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to oversharing and data loss risks. This session provides actionable advice detailing the steps organizations should take to effectively manage and govern their Microsoft 365 environment and mitigate risk.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
Nick Jones, Distinguished VP Analyst, Gartner
Digital workers will use a wide range of wearables, AR/VR headsets, tablets, laptops, smart clothing, and even exoskeletons. These will exploit innovations such as smart fabric, flexible electronics, biosensing, 3D imaging and new user experiences. In this session, we explore the future devices and capabilities that will improve health and safety and empower the next generation of digital workers.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Stuart Downes, VP Analyst, Gartner
Levels of automation in digital workplace operations significantly lag other areas of IT including applications and cloud infrastructure. This session will provide advice on how to create a successful automation practice to reduce human effort on low-value activities and allow your skilled technologists to refocus on increasing value to the business.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Max Goss, Director Analyst, Gartner
Following the rapid roll out of Microsoft Teams, organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to risk. This session explores how to apply effective governance to Microsoft 365 and what third-party solutions can be used to extend the native controls.
Monday, 15 May, 2023 / 11:00 AM - 11:30 AM BST
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Dan Wilson, VP Analyst, Gartner
Share and learn from your peers as we discuss digital workplace and digital employee experience hacks, tips and tricks, ideas, innovations, best practices, and success stories based on real-world environments and examples.
Monday, 15 May, 2023 / 11:00 AM - 11:45 AM BST
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, 15 May, 2023 / 11:45 AM - 12:15 PM BST
Tim Nelms, Sr Director Analyst, Gartner
The digital employee experience offers a wealth of tools for delivering knowledge management but a profusion of tools can create confusion for end-users who need to choose the right tool for the right job. In this session, you will learn best practices for knowledge management in the digital workplace and the advice you must give end-users.
Monday, 15 May, 2023 / 02:30 PM - 03:00 PM BST
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
Craig Roth, VP Analyst, Gartner
Is your digital employee experience resulting in behaviors that impact the organization’s digital strategy? Gartner surveys about users’ behavioral responses to good or bad user experiences found five user profiles. Effective monitoring and change efforts for one type may be ineffective for others. This session presents our findings and a holistic approach to assist your change management efforts.
Monday, 15 May, 2023 / 04:00 PM - 04:30 PM BST
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, 15 May, 2023 / 04:00 PM - 04:45 PM BST
Adam Preset, VP Analyst, Gartner
The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join this roundtable session, lightly facilitated by a Gartner expert, and share what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.
Monday, 15 May, 2023 / 05:15 PM - 06:00 PM BST
Helen Poitevin, Distinguished VP Analyst, Gartner
What is a Digital Twin of the Employee? How can it benefit the digital workplace? What impact will it have on work effectiveness? Join this session to explore how to make a seemingly futuristic idea real and tangible today. Examine the risks and benefits of such capabilities. Plan to include it in your digital workplace strategy in order to increase organizational effectiveness and improve EX.
Tuesday, 16 May, 2023 / 10:40 AM - 11:00 AM BST
Lane Severson, Sr Director Analyst, Gartner
Dan Wilson, VP Analyst, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Analysts speaking for DEX-relevant predictions describe the scenario that emerges if they all come true. Don't miss this lively, unscripted session in which analysts imagine the future they're charting from the present.
Tuesday, 16 May, 2023 / 10:45 AM - 11:15 AM BST
Helen Poitevin, Distinguished VP Analyst, Gartner
Collaboration, innovation, and work effectiveness rely heavily on work getting aligned with the right talent. Capacity constraints, hidden talents, and resource management practices get in the way. In this session we will explore innovative technologies and practices that allow digital workplace leaders to support improvements in the way work is managed and allocated to teams and individuals.
Tuesday, 16 May, 2023 / 11:30 AM - 12:00 PM BST
Dan Wilson, VP Analyst, Gartner
Demand for guidance on how to improve the digital employee experience (DEX) has grown exponentially over the past two years. In this session, we will provide practical guidance on the top 10 ways to improve DEX.
Tuesday, 16 May, 2023 / 11:30 AM - 12:15 PM BST
Tori Paulman, Sr Director Analyst, Gartner
Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this interactive session, you will learn from peers how to be better allies ourselves, and how to build allyship skills and confidence in others.
Tuesday, 16 May, 2023 / 02:15 PM - 02:45 PM BST
Tori Paulman, Sr Director Analyst, Gartner
Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.
Tuesday, 16 May, 2023 / 02:15 PM - 03:45 PM BST
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Tuesday, 16 May, 2023 / 04:00 PM - 04:30 PM BST
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Tuesday, 16 May, 2023 / 04:00 PM - 04:45 PM BST
Joe Mariano, Director Analyst, Gartner
Did you have a really cool digital workplace initiative over the last 18 months? A new service, technology, or processes? CIOs continued to take the opportunity to push the organization forward. In this session, join Gartner analyst and your peers to share and hear the coolest digital workplace project you've done over the last 18 months. Did it work out well? Would you do it again? Come share and get answers.
Tuesday, 16 May, 2023 / 04:00 PM - 04:45 PM BST
Jim Murphy, Sr Director Analyst, Gartner
Many organizations are replatforming their intranets, but technology alone doesn't ensure success. This session will be an open forum for discussing intranet practices that help ensure adoption and business success.