The 2022 conference program is underway! Keep an eye out for an announcement when the new agenda launches. In the meantime, you can explore the 2021 agenda tracks, where Gartner HR experts helped attendees across every role within the HR function address their most critical challenges.
In this track, we discussed insights and strategies CHROs need to build a high-performing, equitable organization as the nature of work continues to evolve. Gartner provided CHROs with guidance on how to reimagine the workplace to maximize equity, ultimately driving engagement and performance for their teams and organizations.
The hybrid workforce and changing skill needs are transforming our hiring and talent acquisition processes. The new work reality and last year’s events are also changing candidate behavior and expectations. In this track, recruiting executives learned about the most effective and equitable strategies to compete for internal and external talent.
The skills and capabilities employees need to succeed are evolving faster than the methods and technology we use to reach them. In this track, HR leaders discovered innovative and scalable strategies that redefine the role of learning and development in the future.
The pandemic and the growing social justice movement have drawn attention to the urgent need to end discrimination, and to increase inclusion and equity both in business and society at large. In this track, DEI executives learned the most innovative ways to accelerate their DEI strategies and partner effectively with all stakeholders to drive change.
The crises of 2020 highlighted how much employee needs vary within organizations. This track helped total rewards leaders design fair and transparent pay and performance strategies to meet these varying employee needs and build employees’ trust to drive the performance needed for recovery and growth.
The events of 2020 placed new demands and expectations on talent data; so where does talent analytics go from here? As the function grows, talent analytics leaders need to answer questions like, how do I best organize the function? How can we design a strategy that delivers demonstrable value? How do we ensure that we are applying new techniques and tools in an effective and equitable way? This track explored these and other top-of-mind concerns for leaders with a stake in the successful delivery of talent insights.
A shift to hybrid work has evolved employee expectations and requires new approaches to HR technology solutions. In this track, HR executives learned about the contribution HR technology brings to HR strategy and service offerings by having an employee-centric value proposition at its heart.
Thursday, 16 September, 2021 / 11:00 AM - 11:45 AM CEST
Brian Kropp, Distinguished VP, Research, Gartner
The recovery from the economic challenges induced by COVID-19 is “K-shaped”: Some segments of the labor force are excelling while others are struggling. As work shifts to a hybrid model, the workforce continues to diversify. As existing HR processes evolve to support this model, the risk of driving inequality across the organization grows.
Thursday, 16 September, 2021 / 12:00 PM - 12:30 PM CEST
Alexia Cambon, Director, Research, Gartner
Employee engagement has historically been centered on the levels of satisfaction or happiness that an employee displays in their job. However as we move to our hybrid future, how do we change our definition and measurement of engagement? How can HR leaders challenge the prevailing thinking?
Thursday, 16 September, 2021 / 12:00 PM - 12:45 PM CEST
Lee-Anne Vallée, Sr Director, Advisory, Gartner
Organizations today are increasingly called upon, by the public and by their own employees, to play a role in societal issues beyond those directly related to their core business. Join this discussion facilitated by a Gartner Expert to hear how your peers help the organization decide when and how to engage on these topics.
Thursday, 16 September, 2021 / 01:30 PM - 02:00 PM CEST
Lynne Mayers, VP, Advisory, Gartner
The acceleration of digital transformation makes talent planning a non-negotiable. Effective talent planning succeeds (where traditional workforce planning stalled) by homing in on roles and skills critical to growth; identifying emerging skills; and integrating external with internal talent intelligence to make actionable build/buy/borrow decisions. Join us to learn how leading organizations do it.
Thursday, 16 September, 2021 / 01:30 PM - 02:15 PM CEST
Defining the scope, mission and successful outcomes to expect from your organization’s DE&I efforts is critical to ensuring an ongoing commitment to fairness. Join members of the CHRO Global Leadership Board to pressure test ideas for communicating, demonstrating, and fulfilling your organization’s promise of fairness.
Thursday, 16 September, 2021 / 03:00 PM - 03:30 PM CEST
Andy Karr, Director, Team Manager, Gartner
As HR leaders contemplate a near future where hybrid work is the norm, many are asking: “Which roles in my company could work in a remote setting?” But is this the right question? Join this session to learn how emerging trends in organizational design and talent mobility can unlock new dimensions of flexibility for your employees and breakthrough performance for your organization.
Thursday, 16 September, 2021 / 03:00 PM - 03:45 PM CEST
George Penn, VP, Team Manager, Gartner
The relationship with the CEO is at the heart of the CHRO's ability to influence the talent agenda and partner effectively with the c-suite and board. Join this session with your peers to discuss practical strategies CHROs can use to improve their relationship with the CEO, including both new and long-standing partnerships.
Thursday, 16 September, 2021 / 03:45 PM - 04:15 PM CEST
Jaime Roca, Senior Vice President, Gartner
Sari Wilde, Managing Vice President, Gartner
The work environment has fundamentally changed. Disruptions, hybridization and AI/digitalization are changing the way in which employees do their jobs. To enable employees to adapt and succeed, managers need to play a fundamentally different role. In this session we will look at what the best managers are doing to help their teams navigate through this changing work environment and be ready for the future.
Thursday, 16 September, 2021 / 03:45 PM - 04:30 PM CEST
Elisabeth Joyce, VP, Team Manager, Gartner
Business leaders, HR leaders, managers and employees are all concerned about the impact of remote work on employees’ ability to create and sustain connections with their colleagues. Join this session to speak with a Gartner expert about how to create strong connections between remote employees without creating meeting overload.
Friday, 17 September, 2021 / 12:00 PM - 12:30 PM CEST
Graham Waller, Distinguished VP Analyst, Gartner
COVID-19 has shattered assumptions about how work gets done. Organizations have reacted quickly but now is the time to intentionally reinvent the future of work. HR leaders have a unique opportunity to evolve from legacy location-centric work design to a more equitable human-centric work design that empowers the workforce to thrive in the post-pandemic world.
Friday, 17 September, 2021 / 12:00 PM - 12:30 PM CEST
Jerome Mackowiak, Director, Advisory, Gartner
Mark Zuckerberg was shocked when the top employee question related to remote work was about free food perks in the office. Remote employees have less access to the physical aspects of the company culture, which have historically been viewed as the key diffusers of culture. How do we build an equitable and inclusive culture when teams are moving to more distributed modes of work?
Friday, 17 September, 2021 / 12:00 PM - 12:45 PM CEST
The CHRO plays a crucial role in championing a culture of inclusion for the organization. Join members of the CHRO Global Leadership Board to hear lessons learned for sustaining inclusion in corporate culture.
Friday, 17 September, 2021 / 01:30 PM - 02:00 PM CEST
Anna Krasniewska, Group Vice President, Gartner
Board conversations must evolve as expectations for action on diversity, equity and inclusion increase. Successful CHROs will move beyond facilitating surface-level board discussions on workforce representation and HR policies to building commitment for coordinated actions rooted in a shared understanding of the specific value DEI brings the organization. This session will explore how CHROS can involve the board in supporting DEI actions internally and in the marketplace.
Friday, 17 September, 2021 / 01:30 PM - 02:15 PM CEST
Aaron Kloch, VP, Team Manager, Gartner
CHROs must continually adjust to new workplace trends, reset business priorities and develop as leaders. Join this discussion facilitated by a Gartner Expert to share your plan for delivering continuous innovation and business impact in 2022.
Friday, 17 September, 2021 / 03:00 PM - 03:30 PM CEST
Alexia Cambon, Director, Research, Gartner
Nearly nine in 10 employees expect their organizations to take a stand on social issues, but what happens when employee expectations outpace their employers' willingness to respond? HR leaders acknowledge the need to commit to becoming more socially responsible, but cynical employees connect this commitment to a branding effort. How can organizations advertise and live out their commitment?
Friday, 17 September, 2021 / 03:00 PM - 03:30 PM CEST
Rachael Marshall, Sr Principal, Advisory, Gartner
As the call for a more equitable, ethical and objective workplace grows, the vision for how to execute this goal seems increasingly unclear for organizations. Leaders are asking what their role is in creating this type of workplace, and how they must transform to act ethically in the face of new and emerging challenges. The reality is, however, that ethics is muddy water, and leaders are often left without the knowledge or guidance to determine what is ethical. In this session, we will tackle the challenges to ethical decision making presented in today’s business environment and how we can build a culture of ethical decision making amongst our leaders moving forward.
Thursday, 16 September, 2021 / 12:00 PM - 12:30 PM CEST
Dion Love, VP, Advisory, Gartner
Talent redeployment during 2020 has brought renewed focus to the value of internal mobility. But many employees find it easier to look externally for their next opportunity. They may lack visibility into the process or see it as unfair, relying more on connections than on competence. To retain top talent, organizations must shift their internal mobility processes to create accessible and equitable opportunities for all employees.
Thursday, 16 September, 2021 / 01:30 PM - 02:15 PM CEST
Vitorio Bretas, Sr Principal, Advisory, Gartner
The external candidate experience has improved dramatically over the past few years, while the internal candidate experience remains frustrating. Many employees struggle to apply for internal moves and are ultimately not selected for positions, which negatively impacts their engagement. Join this peer discussion facilitated by a Gartner expert on strategies for improving the internal candidate experience to make it more comparable with the external process.
Thursday, 16 September, 2021 / 03:45 PM - 04:15 PM CEST
Vitorio Bretas, Sr Principal, Advisory, Gartner
Recruiting must look beyond traditional talent pools to find skilled candidates from a variety of backgrounds. Those strategies deliver—in terms of access to critical skills, cost savings and improved diversity. But recruiting faces resistance from leaders who are skeptical of nontraditional profiles. Learn how to build the case for nontraditional talent, prepare leaders for greater diversity of profiles, and guide them in assessing nontraditional talent.
Friday, 17 September, 2021 / 12:00 PM - 12:30 PM CEST
Chantal Steen, Director, Advisory, Gartner
Nearly half of the recruiting leaders surveyed by Gartner in 2021 say that their recruiting structure keeps them from effectively coordinating with the business and keeping pace with changing business needs. In the face of growing business disruption, learn how recruiting functions can structure themselves to respond to market uncertainty with speed.
Friday, 17 September, 2021 / 01:30 PM - 02:00 PM CEST
The transition from in-office to remote workforces has changed the way organizations and employees view the work environment. Using labor market data and insights derived from job descriptions, consequences of the shift will be discussed and more importantly, recommendations will be provided so organizations can create competitive advantage through workforce planning and strategic sourcing of talent in the new hybrid environment.
Friday, 17 September, 2021 / 03:00 PM - 03:45 PM CEST
With increased competition for critical talent plus the imperative to increase workforce diversity, companies are employing new strategies to identify previously untapped talent pools. How are companies reevaluating education, skills and tenure requirements to meet their objectives? Join this highly interactive session with a Gartner expert to learn how labor market insights can help you uncover new talent pools.
Thursday, 16 September, 2021 / 01:30 PM - 02:00 PM CEST
Rachael Marshall, Sr Principal, Advisory, Gartner
Skills-based organizations structure their talent decisions around employee skills, not roles. By reconsidering their talent management processes, these organizations break roles into tasks to minimize disruption from mobility and to increase organizational resilience. Learn what it takes to be a skills-based organization, how to start building one and what challenges you can anticipate along the way.
Thursday, 16 September, 2021 / 03:00 PM - 03:45 PM CEST
Sasha Tuzel, Director, Advisory, Gartner
L&D leaders have struggled to reconcile the approach that "all employees are talent" and "all talent are leaders" with HIPO programs that invest in a select few for leadership development opportunities. Are HIPO programs inherently exclusive — and is that negative? Attend this session to discuss the pros and cons of HIPO programs, and to determine their place in the equitable workplace.
Thursday, 16 September, 2021 / 03:45 PM - 04:15 PM CEST
Chantal Steen, Director, Advisory, Gartner
As work and life boundaries blur, many personal aspects of life impact employees at work. Gartner data shows that most organizations consider personal development to be as important as professional development. However, current learning investments don’t reflect this priority. In this session we will examine how to provide balanced personal and professional development and share the payoffs this approach yields.
Friday, 17 September, 2021 / 01:30 PM - 02:15 PM CEST
Sasha Tuzel, Director, Advisory, Gartner
Competency models are the foundation for many organizations' talent processes, but they lack adaptability to accommodate changing business needs. Eliminating competency models opens Pandora’s box where calibrating performance, development and recruitment risk lacking a fair and accurate standard. Is there an alternative? Or should L&D continue to invest in building out models? How can L&D improve their design and operationalization?
Friday, 17 September, 2021 / 03:45 PM - 04:15 PM CEST
Jerome Mackowiak, Director, Advisory, Gartner
Lee-Anne Vallée, Sr Director, Advisory, Gartner
With shifting workforce models, business pressures, and skill needs, CHROs must evolve their leadership development strategies. Building a scalable, impactful experience for today's business world requires a clear vision of leadership success and resource-efficient development offerings. Attend this session to learn how to scale leadership development to strengthen current and future generations of leaders.
Thursday, 16 September, 2021 / 12:00 PM - 12:45 PM CEST
Mia Garrod, Director, Advisory, Gartner
In this age of heightened social activism, should organizations still invest in ERGs? Or, are there alternative mechanisms that better enable employees to lead diversity, equity, and inclusion efforts? Join this highly interactive peer-to peer discussion to answer key questions and benchmark with peers.
Thursday, 16 September, 2021 / 01:30 PM - 02:00 PM CEST
Katie Sutherland, Sr Principal, Advisory, Gartner
As the economy slowly recovers, one talent segment of the workforce is being left behind: women. Women have been disproportionately pushed out of the workforce since Covid began and estimated employment levels for women won’t recover to pre-pandemic levels until 2024, a full two years after men (McKinsey and Oxford Economics). Join this session to learn how to help reverse this trend and empower women, especially women of color, to reenter the workforce by creating an equitable employee experience upon return.
Thursday, 16 September, 2021 / 03:00 PM - 03:30 PM CEST
Katie Sutherland, Sr Principal, Advisory, Gartner
Managers can make or break your DEI strategy. They play a critical role in supporting workforce diversity, building inclusion on their teams, and contributing to a truly equitable organization. However, few managers truly excel at this important role. Join this session to learn what the best managers are doing differently to help translate your organization's DEI strategy into real outcomes.
Friday, 17 September, 2021 / 12:00 PM - 12:45 PM CEST
Mia Garrod, Director, Advisory, Gartner
People managers who promote inclusive environments have more collaborative and innovative teams, with up to 24% higher levels of discretionary effort. Join this session with a Gartner expert to learn how to equip people managers with tactical and practical tools to reinforce inclusive behaviours in the workplace.
Friday, 17 September, 2021 / 01:30 PM - 02:00 PM CEST
Mia Garrod, Director, Advisory, Gartner
Common DE&I interventions such as unconscious bias training and leader development programs have proven insufficient for tackling the systemic biases that create barriers to inclusion. What these interventions overlook is the fact that systemic biases are embedded deep in their organization design. Join this session to learn how organization design can help or hinder your efforts of inclusivity.
Friday, 17 September, 2021 / 03:00 PM - 03:30 PM CEST
Ingrid Laman, VP, Advisory, Gartner
Many of the initiatives that organizations are taking to drive diversity, equity and inclusion are still designed for a pre-pandemic and mostly onsite workforce. This session will examine initiatives that are boosting inclusion in the hybrid work environment and provide strategies to implement these initiatives in your organization.
Thursday, 16 September, 2021 / 12:00 PM - 12:30 PM CEST
Alex Pavel, Director, Advisory, Gartner
Well-being participation is associated with higher engagement, but many aren't using it. For example, of employees worried about COVID-19, only 21% reported they had access to and used a mental well-being program in 2020. This session will provide guidance on how organizations can close the gap between employees who are currently participating in well-being programs and those who need to, thereby boosting engagement.
Thursday, 16 September, 2021 / 03:45 PM - 04:15 PM CEST
Augustus Vickery, Sr Principal, Advisory, Gartner
Different segments of the employee population such as working parents, women, and underrepresented talent have been disproportionately impacted by the pandemic. However, these employees are often rewarded and recognized differently than their peers. Rewards and recognition are a powerful tool to maintain employee motivation, especially during disruption. In this session, we will explore how rewards and recognition can be better utilized to advance equity while increasing employee engagement.
Friday, 17 September, 2021 / 03:00 PM - 03:30 PM CEST
Alex Pavel, Director, Advisory, Gartner
Over the last few decades, well-being has expanded both in terms of offerings and goals. However, the 2020 global pandemic has made well-being programs more important than ever given new work environments and diverse employee needs. This session will outline the evolution of holistic well-being and examine its purpose and scope in 2021 and beyond.
Friday, 17 September, 2021 / 03:45 PM - 04:15 PM CEST
Brent Adamson, Distinguished VP, Advisory, Gartner
If there’s one place where employee well-being is most under-pressure, it’s in customer service. Gartner data reveals that service reps are more likely to suffer a high degree of burnout than just about any other employee category. In particular, these employees suffer from high levels of indifference, reducing their engagement, intent to stay, and discretionary effort. This session will incorporate data from our customer service research team to help HR leaders understand the drivers of indifference and explore strategies to create a fairer work environment that improves well-being and performance.
Thursday, 16 September, 2021 / 12:00 PM - 12:30 PM CEST
Molly Tipps, Sr Director, Advisory, Gartner
A clear, strategy-aligned structure and governance model is essential for talent analytics team success. However, many HR leaders are unsure of how to approach various elements of team design — such as team size, reporting relationships, role designs, and workflow — to best support their organization’s goals. This session explores different approaches to structure and governance among successful talent analytics teams and identifies key principles you can apply to determine the right approach for your team.
Thursday, 16 September, 2021 / 03:00 PM - 03:30 PM CEST
Mark Whittle, VP, Advisory, Gartner
There is a crisis of trust facing society, as individuals have become increasingly skeptical of information and institutions. This challenge impacts Talent Analytics leaders as only 29% of employees agree they trust their organization with their data. How can Talent Analytics leaders build trust in their workforce to ensure they get honest data from employees?
Thursday, 16 September, 2021 / 03:45 PM - 04:30 PM CEST
Kenneth Pyle, Sr Director, Advisory, Gartner
Attend this session to ask a Gartner expert your workforce planning data questions, including how to use labor market data to engage business leaders in workforce planning conversations, to identify emerging skills, and evaluate whether to build or buy talent.
Friday, 17 September, 2021 / 12:00 PM - 12:30 PM CEST
Gaston Gomez Armesto, Director, Advisory, Gartner
Talent analytics teams have an important role to play in the move to a hybrid workforce model. There are many new opportunities to add value to decision making, but there are also heightened risks to privacy and employee trust. This session explores new things talent analytics teams could or should pay attention to in order to support a hybrid workforce.
Friday, 17 September, 2021 / 03:45 PM - 04:15 PM CEST
Helen Poitevin, VP Analyst, Gartner
AI techniques come in many forms and should play a key role in talent analytics strategies. In this session, we will discuss how to set up a strategy and plan for using AI to advance talent analytics maturity and impact. We will also look at how talent analytics leaders can use market insights and work with key stakeholders to determine whether to build or buy AI capabilities across HR topics.
Thursday, 16 September, 2021 / 01:30 PM - 02:00 PM CEST
John Kostoulas, VP Analyst, Gartner
HR Leaders are in the final stage of preparation for recovery, resilience and agility from 2022 onward. HCM technology will be a key enabler for these outcomes but requires careful prioritization of investments. In this session, we take a look at the latest market trends coming from our latest annual market share research and discuss focus areas for HR leaders for the next 12 months and beyond.
Thursday, 16 September, 2021 / 03:00 PM - 03:30 PM CEST
Adam Preset, VP Analyst, Gartner
The digital workplace helps employees work in ways that support business capabilities. How do technology and digital dexterity enable ways of working, now and in the future? Come to this session to get a foundational understanding of what digital workplace is, what it demands of you as leaders, and how doing it right will enable your organization's success.
Friday, 17 September, 2021 / 01:30 PM - 02:00 PM CEST
Helen Poitevin, VP Analyst, Gartner
AI promises to transform employee experience and enable greater automation and scale for HR processes within HCM applications. Despite broad use already, it raises questions of equity. In this session we’ll make AI real, highlight where it is already bringing value to HR teams, and look at the questions HR Leaders can ask to ensure that the AI being sold is fair and can deliver on its promise.
Friday, 17 September, 2021 / 03:00 PM - 03:45 PM CEST
Adam Preset, VP Analyst, Gartner
Christopher Trueman, Principal Analyst, Gartner
Your leadership offsites, strategy sessions, workshops, and town halls will never be the same. A distributed workforce taught us that we could take in-person events and make them virtual and succeed. Now, how can you make them great? This session will answer your questions about the practices, technologies, and trends you need to know about to have virtual events that will excite and engage your organization.
Friday, 17 September, 2021 / 03:45 PM - 04:15 PM CEST
Dion Love, VP, Advisory, Gartner
The HR technology landscape is growing not just in complexity but also in its potential to support talent needs. For HR to lead a fair and equitable digital transformation for organizations, HR leaders require a range of new digital skills, expertise in organizational design and an expanding network of partnerships. Learn how the best HRIT functions align their technology investments and operating model to drive towards people first solutions.