Explore the latest conference topics and stay ahead.

Demand for customer identity and access management (CIAM) has increased due to its importance in converging user experience (UX), security and privacy. Build a solid foundation for CIAM by choosing tools with strong, mature core capabilities in identity administration, personally identifiable information and analytics.

A sample of recommended sessions include:

• Ask the Expert: Customer Identity and Access Management
• The State of Customer IAM, 2023
• Use Journey-Time IAM Orchestration to Deliver Better UX
• Top Practices for Strengthening Your CIAM Strategy

IAM-focused cybersecurity leaders should prioritize CIAM initiatives to focus on customer user experience, high scalability, security and privacy. They must enable a consistent view of all types of external identities across channels and products.

Key findings

• Customer expectations for great UX continue to rise — putting more pressure on organizations that deploy CIAM and, ultimately, more pressure on these vendor offerings.
• Collaboration with partners and customer interactions are more remote and “touchless” experiences than ever before.
• Vendors’ CIAM offerings continue to expand to include features such as consent management and customer identity analytics — along with maturing access management features such as bring-your-own-identity integration and API access controls.