With digital business transformation, infrastructure’s role has expanded and evolved, but its metrics has not changed alongside.

This infographic explores 15 key performance indicators (KPIs) that gauge and demonstrate I&O’s contributions to speed and agility, customer centricity and I&O workforce transformation. 

These KPIs will provide the metrics to enable infrastructure leaders to highlight their contributions to the digital initiative.

Want to gain more insights like these? View the 2020 tracks covered at Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2020, 16 - 17 June in Frankfurt, Germany, which have been built on forward-thinking I&O research to provide you with the latest strategies and tools to continue to excel.