Fabio Di Capua is a Senior Director Analyst in Gartner's IT Services and Sourcing team. Mr. Di Capua covers the IT services market, in particular vendor selection, application implementation and support. He has worked extensively on contracting for IT services; he is skilled in the retained organization required for IT outsourcing.
Years of Experience
- 3 years in total with Gartner
- 28 years in IT industry
- 25 years in Manufacturing industry
- 6 years in Retail industry
- 4 years in Transportation industry
Top 5 Issues I Help Clients Address
- How to develop and execute a sourcing strategy for applications services?
- Best practices in establishing and managing SLAs and penalties for applications services.
- Planning and managing transitions with outsourcing service providers.
- Best practices in contracting for agile application development.
- How to best govern outsourced applications services provider delivery?