Joanne Spencer is a Senior Director, Analyst in IT Vendor Management, helping clients develop and mature their vendor management discipline and organizations. Ms. Spencer specializes in vendor performance, risk and relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.
Previous to joining Gartner, Ms. Spencer developed a center of excellence for supplier relationship management and implemented a supplier relationship management framework for strategic IT suppliers.
Years of Experience:
- 4 years in total with Gartner
- 15 years in IT industry
- 15 years in Banking, Finance and Insurance indus
Top 5 Issues I Help Clients Address
- Implementing a vendor management framework
- Vendor performance management - dashboard and scorecard development
- Vendor risk management - framework and vendor intelligence services
- Building a vendor management team - skills and competencies
- Vendor management tools and technologies