Michelle Coelho is a Senior Director Analyst with Gartner's Program and Portfolio Management (PPM) team. Ms. Coelho's research focus includes portfolio, program, and project management, business transformation, operational excellence practices, and process improvement.
Ms. Coelho has over 20 years of experience in various project management and process improvement roles. This includes creating and leading Project Management Offices (PMOs), transforming processes across multiple industries as a Lean Six Sigma Master Black Belt, and experience consulting with large government and private-sector clients in various methodologies. Ms. Coelho was also part of the early adoption of Agile practices in financial services and has extensive experience transforming organizations from waterfall to Agile. Her professional accomplishments include success in implementing and leading multiple enterprisewide Project Management Office (PMO) functions; process improvement expert with success in accomplishing substantial financial benefits and recognition for achievements in financial services, retail, telecom industries, and government/public sector clients; extensive experience in analytics and managing key performance indicators (KPIs) to improve customer experience and mitigate operational risks; advisor and coach to Program/Project Managers, and Lean Six Sigma practitioners; proven leader of multiple operational organizations including quality assurance, financial processing, and engineering staff.