The explosion of machine learning and AI has had a significant impact on how we authenticate users, determine their access, and how we detect fraud. When you can use AI and ML to reduce user friction while reducing management complexity, that’s a big win.
Organizations moving toward IaaS is another big change, because providing IAM in this environment is so complex and proprietary. And all of the IaaS platforms are evolving rapidly as we speak. And they don’t have all the IAM pieces in place yet. Far from it. Some providers are good in one area, others good in another, but none of them cover all the aspects of IAM that need to be covered. These gaps in IAM and the radical changes in the products make it very complicated to move forward.
Then there’s the almost ubiquitous adoption of Office 365 — about 80% of our clients are using it — which has hit the organization in two different waves. The first wave was the movement to Exchange Online for cost reduction and administrative simplification. And that wave is still in play. The current wave is the adoption of Microsoft Teams, which changes the way many organizations collaborate.
The rise of DevOps is another change. IAM has to become much more flexible to function under this paradigm, and that’s very different than traditional IAM. And then there’s blockchain and its impact on sovereign identity or self-defined identity, which will change the IAM landscape significantly.
Finally, we are seeing the rapid advancement of multifactor authentication (MFA) technologies. For most organizations, MFA is required to protect against information breaches and denial of service attacks. The combination of AI/ML and passwordless authentication are changing the way organizations are protecting themselves.