In mountains, as in business, there is much about the external environment that cannot be controlled. Reaching New Heights draws on the lessons Cathy O’Dowd learnt from her first Everest expedition. With the focus on finances and logistics, the dynamic of the team was ignored. The team collapsed into in-fighting and power-play from the first day, and three members walked out before reaching base camp. The key obstacles that Cathy and her teammates discovered on the mountain turned out to all come from within the team. However, they also discovered hidden tools that finally got them to the top – tools that are not about ropes and ice-axes but rather ways to manage people effectively in pursuit of a common goal.