Dwight Klappich

Dwight Klappich

VP Analyst
Dwight Klappich's research focuses on the strategic role logistics plays in leading-edge SCM organizations and how SCM leaders' technology strategies and tactics are differentiated from their peers. Mr. Klappich is a recognized authority on logistics technologies notably warehouse and transportation management systems. His primary focus is on the role that technology plays in transforming logistics operations. He works with brand-owners, vendors of logistics technologies and the IT related issues with supply chain outsourcing to 3PL's. His focus on outsourcing is on how technology supports, enables and transforms the shipper/3PL relationship.

He also studies the challenges of managing a federated supply chain where SCM organizations need to manage multi-enterprise business processes where numerous parties participate in an end-to-end business process. His research finds that, in the majority of global logistics operations, some processes continue to reside within the enterprise and others are increasingly outsourced to third parties, and these organizations are struggling to develop an architecture that allows all parties to collaborate effectively across an extended, federated, supply chain. His research has identified two promising and intersecting models - supply chain execution convergence and multienterprise business process platforms - that are emerging to address the needs of global logistics. He believes that the intersection of these models will help address the need to synchronize end-to-end processes across multiple enterprises.
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Monday, 13 September, 2021 / 07:00 AM - 07:20 AM CEST
(01:00 AM - 01:20 AM EDT)
Magic Quadrant for Warehouse Management Systems 2021

This session will review the Gartner Magic Quadrant for Warehouse Management Systems (WMSs), explore some of the findings from Gartner's WMS critical capabilities research, and consider lessons learned by those who've recently implemented WMSs. This will explore the current state of the WMS market, what is compelling and new and how the market is evolving.

Tuesday, 14 September, 2021 / 03:00 PM - 03:30 PM CEST
(09:00 AM - 09:30 AM EDT)
Rise of the Chief Robotics Officer

This session will explore how supply chain organizations are restructuring their operations and management capabilities to support exponential demand and investment growth in smart machines and robots. Leading edge supply chains are formalizing a new role and organization under the umbrella of the Chief Robotics Officer to help them manage the proliferation of smart machines and robots.

Wednesday, 15 September, 2021 / 12:45 PM - 01:30 PM CEST
(06:45 AM - 07:30 AM EDT)
Ask the Expert: Making the Case for Robotics in Retail Fulfillment

Business, consumer and competitive pressures are forcing retailers to seek new ways to improve operational effectives at reasonable costs to the business. One of the technology areas of most interest is robotics. This session will allow attendees to explore what to consider and how to make the business case for investing in robotics.

Join us to hear from Gartner experts and thought leaders.