Simon Bailey
Gartner Keynote

Simon Bailey

Sr Director Analyst
Simon Bailey is a Senior Research Director in Gartner's Supply Chain team focusing on helping clients develop their strategy, their ecosystem partnerships, new direct to consumer and circular business models and the customer fulfillment capabilities and customer experience skills to thrive within digital businesses.

Mr Bailey also covers Customer Experience Journey Mapping, Metrics, and the application of some technologies such as Robotic Process Automation and Virtual Customer Assistants.
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Monday, 13 September, 2021 / 11:00 AM - 11:45 AM CEST
(05:00 AM - 05:45 AM EDT)
Opening Keynote: From Cause to Cure: Purpose=Driven Outcomes for a Fractured World

Supply chains have been stressed and strained by multiple high-impact disruptions that have left our profession in the spotlight and our energy depleted. As we strive to repair the fractures, we are faced with the old challenge of profitability and new, complex challenges of inequality and climate change. Supply chains are viewed by many as the cause of these strains on resources, but if we are the cause – then we too can be the cure. New challenges require new solutions and by sharpening organization focus, tapping into workforce creativity and passion, and deepening ecosystem partnerships we can redefine purpose for truly sustainable profit and realize supply chain’s potential to be the cure.

Wednesday, 15 September, 2021 / 12:00 PM - 12:30 PM CEST
(06:00 AM - 06:30 AM EDT)
Developing Your New Direct-to-Consumer Business Model

COVID-19 has accelerated many business models, but non-more so than the shift to direct to consumer and so more and more CSCOs are being called upon to enable this new business model. We will dive into the 4 essential components of the business model — customer, value proposition, financial model and capabilities to help you learn and set you on the right path to direct-to-consumer success.

Wednesday, 15 September, 2021 / 01:30 PM - 02:00 PM CEST
(07:30 AM - 08:00 AM EDT)
Transforming to a Truly Customer-Centric Supply Chain Culture

CX is recognised as a key to delivering growth and yet the journey from product-centric to customer-centric culture is one that many CSCOs struggle with. This session will share best practices for changing reward structures all the way to incorporating CX into your supply chain's DNA. CSCOs will leave this session with clear insight into customer centricity so they can lead their own transformation.

Join us to hear from Gartner experts and thought leaders.