Trevor Keavney

Trevor Keavney

Sr Principal, Advisory
As a Senior Principle Advisor, Trevor Keavney provides best practices, research, and insight to Quality Executives and senior leadership among our clients. Mr. Keavney works to understand their business (and business needs) to deliver timely and relevant information, allowing them to strategically impact their organizations.
He acts a subject matter expert on research and best practices around the Quality function, and advises member organizations regularly on this information to drive results.
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Tuesday, 14 September, 2021 / 10:30 AM - 12:00 PM BST
Workshop: Using the Art of Influence to Drive Quality Improvements

Quality is seen as many things by business partners, but seldom is the adjective of choice a trusted advisor. More than half of all initiatives introduced by Quality fail; as a result, both time and effort are being wasted. In this workshop, learn what it takes to not only position yourself as a trusted advisor to your business partners, but how to ensure that when you introduce an idea, it sticks.

Tuesday, 14 September, 2021 / 12:30 PM - 01:00 PM BST
Change How Supply Chain Designs Change: Integrate, Co-create, and Open Source your Change Strategy

One constant exists in today’s work environment — change. In recent years, organizations have undertaken 5 changes: cultural, restructuring, market expansion, leadership transition, merger/acquisition. This leads to fatigue, and as a result, two-thirds of these changes fail to deliver. Learn how some organizations changed conversations with leaders using a simple and easy-to-implement methodology.

Wednesday, 15 September, 2021 / 12:30 PM - 01:00 PM BST
Close the Loop - Prioritize Customer Issues to Drive Quality Improvement

75% of quality organizations are responsible for managing customer complaints and issue resolution, yet most share that responsibility with other functions within their organizations. As a result, the customer complaint handling and resolution process often ends up fractured and leaving customers frustrated. Learn how other quality organizations successfully closed the loop on their customer feedback process to ensure accountability, timely communication with customers, and effective process improvements across their organization.

Join us to hear from Gartner experts and thought leaders.