Debra Curtis

Debra Curtis

VP Analyst
Debra Curtis is a Research Vice President in the Office of the CIO team within the CIO Research Group. Delivering both strategic vision and practical advice, she focuses on IT service leadership best practices, bimodal IT and ITScore. She writes research and advises clients on defining business-focused IT services, business value statements and the IT service portfolio. She is often invited to speak at events globally and frequently advises executives in large and small enterprises, investors and vendors. Previously, Ms. Curtis was a Research Vice President in Gartner's IT operations management group, responsible for the research topics of network management, event management, business service management and IT service catalogs.
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Monday, 16 September, 2019 02:30 PM|Monday, 16 September, 2019 03:15 PM
Ask the Expert: Bimodal Foundations

Bimodal is a key capability to deliver and scale digital strategies. It combines rock-solid delivery of IT services with an ability to innovate and explore, which is essential in the digital era. Following are some of the frequently asked questions on bimodal foundations that may be discussed during this small, interactive session:

● What guidelines to use to decide what goes in Mode 1 vs. Mode 2?

● What pitfalls have other organizations experienced on the road to bimodal IT?

● How do you avoid Mode 2 becoming the place where the “cool kids” hangout?

Tuesday, 17 September, 2019 02:30 PM|Tuesday, 17 September, 2019 03:15 PM
Top Challenges to Transforming Your IT Operating Model to Digital and How to Overcome Them

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including performance management, governance approach, and new ways of working, such as bimodal and moving to the product model.

Wednesday, 18 September, 2019 11:45 AM|Wednesday, 18 September, 2019 12:05 PM
Spotlight Session: Culture Is Not the Barrier to Digital Transformation

When enterprises hit digital transformation obstacles, fixing the culture is usually the prescribed remedy. However, culture is not the culprit nor the remedy. Culture is an outcome of your operating model. Re-configure your enterprise operating model to transform your culture and achieve your digital ambition. The content in this presentation is based on Gartner “Maverick" research, designed to spark new, unconventional insights.

Wednesday, 18 September, 2019 03:15 PM|Wednesday, 18 September, 2019 04:00 PM
Business as Usual and Digital Transformation — CIOs Will Orchestrate Them to Optimize Outcomes

Enterprises today must continue to be successful at their “business as usual”, at the same time that they develop and scale their “digital transformation”. That means introducing evolutionary and transformational changes to both business and operating models. CIOs must take the lead to orchestrate those different programs. This session will show how to orchestrate them.

Hear it first at Symposium/ITxpo