Debra Curtis is a Research Vice President in the Office of the CIO team within the CIO Research Group. Delivering both strategic vision and practical advice, she focuses on IT service leadership best practices, bimodal IT and ITScore. She writes research and advises clients on defining business-focused IT services, business value statements and the IT service portfolio. She is often invited to speak at events globally and frequently advises executives in large and small enterprises, investors and vendors. Previously, Ms. Curtis was a Research Vice President in Gartner's IT operations management group, responsible for the research topics of network management, event management, business service management and IT service catalogs.