Don Scheibenreif

Don Scheibenreif

Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and other IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Monday, 16 September, 2019 10:00 AM|Monday, 16 September, 2019 11:00 AM
Gartner Opening Keynote: Winning in the Turns — Leadership in a Digital Society

It’s been 50 years since the first message was sent over the ARPANET, the forerunner to today’s internet. Technology-enabled connectedness has put IT leaders in a unique position to help design the next 50 years. Gartner will show how CIOs can leverage today’s technology accelerators, organization agility, and connected people to turn dilemmas into opportunities. We will present a compelling vision for the changing role of the CIO and IT in a digital society with practical advice and inspiration from across the globe.

Monday, 16 September, 2019 12:30 PM|Monday, 16 September, 2019 01:00 PM
When Things Become Customers: Get Ready for Earth’s Ultimate Emerging Market

Digital-savvy business leaders seeking new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We’ll explore why this is happening, how it is showing up today, and what CIOs can do to take advantage of this final frontier of emerging customers.

Tuesday, 17 September, 2019 10:00 AM|Tuesday, 17 September, 2019 10:45 AM
Three Bold Strategies for Customer Experience Victory

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Hear it first at Symposium/ITxpo