Featured Sessions You Don't Want to Miss

Symposium/ITxpo covers a lot of ground. Below, we’ve highlighted some can’t-miss sessions that will help you decide where to start your journey.

Want a look at the full agenda? Click here.

Digital Business Success Demands Mastering the Management of “Systems of Systems”

The delivery of IT capability is fragmenting at the same time that customers and employees expect everything to work seamlessly. The old rules, design principles and governance structures are incapable of coping with the fragmentation between information technology and multiple instances of business technology. Business and IT need to understand and adopt systems of systems thinking and they need to do it quickly.

 

Applications 2023: Driving Change in a Digital World

Digital business is creating unprecedented change to how organizations must deliver software capabilities to meet business goals. Applications 2023 is Gartner's five-year vision of how technology, delivery models and skills have to change for application leaders to drive the changes in their organization and ensure success.


Continuous Delivery Requires Continuous Modernization of Old and New Application

CIOs need to provide the best support for digital business initiatives with agility and velocity to stay in sync or, better, stay ahead. To support this, the IT organization needs to go into a continuous delivery mode. However existing applications that are part of the value chain can introduce impediments and delays. In this session we will present best practices on how continuous modernization can cure impediments in old applications and prevent impediments in new applications.


The Hybrid Integration Platform: Can You Be in Business Without One?

An "unintegrated digital business" is simply an oxymoron. Digitalization does empower organizations to innovate and disrupt, but entails tackling a daunting array of application, data, APIs, mobile apps, ecosystems and "things" integration issues.An enterprisewide hybrid integration platform (HIP) to support these challenges is becoming a business utility such as networks, email and ERP: a precondition to be in business for organizations of any kind. Key issues:

• What are the drivers and trends that will force CIOs to implement a business utility-style HIP?

• How will CIOs deliver a versatile and cost effective HIP?

• Which organizational models will CIOs adopt to enable a pervasive, self-service approach to integration?

A CXO's Perspective on the Opportunities and Limits of AI

It's easy to hear great visions for what AI could do. It's more important to come and learn of its practical accomplishments and core limitations, as well as what Gartner clients are actually doing with AI technologies.

 

Talent Futures: How AI Will Impact Jobs and Your Workforce

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how CIOs should support their organizations as they navigate the transition to an AI-enabled workforce.

 

Closing the Gap between the AI Opportunity and Corporate Reality

Despite the hype, what can be achieved today with artificial intelligence (AI) with relatively little cost, risk or in-house capability is very powerful. Almost all private and public sector organizations are failing to exploit AI to the max in their organizations. A lot of this is down to misplaced CxO fear, uncertainty and doubt about AI. In this session, we identify the blockers and recommend breakthrough practices to overcome them.

 

The Business Impact of Artificial Intelligence and How to Get Started

This session will present an overview on artificial intelligence. In the special context of machine learning, we examine the various sorts of business impact and review some of the technology drivers. Further emphasis will be on business complexities and pitfalls. A last section on how to get started will leave the audience with a good sense that AI doesn't have to be rocket science

The Blockchain Scenario

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain. Get guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

 

Understanding the Blockchain Platform Market

The blockchain platform market is only in its early stages, as a result of which there is no industry consensus on product concept, feature set, core application requirements or target market. The number of competitors will continue to increase over the next 12 to 18 months, with a regular inflow of new entrants and no foreseeable peak, with approximately 100 participants currently, up from an estimated 65 from midyear 2017.

 

How Will Blockchain Affect Your Business Model?

Blockchain's effects on an enterprise's business model can range from the mundane (lower costs for transactions) to the profound (destruction of the enterprise's value proposition). This presentation will examine the effects of blockchain on the enterprise through the lens of the Gartner business model construct.

 

Blockchain Society

The integration of Blockchain, AI and IoT provide societies with an unprecedented opportunity to paint a new and radically different picture of how to live, thrive and survive in a Programmable Economy. Outcome-based medicine, sustainability, financial inclusion and global identity challenge existing governance models. Blockchain enables a new societal contract and poses a question of whether it provides capabilities everyone needs but no one, in the end, wants.

Data and Analytics Strategy Explorations: Strategy as a Process of Continuous Learning

We've always viewed strategy as a rational top-down planning exercise and "learning" as fluffy and intangible. However, in becoming a data-driven organization, operating in uncertain environments, both views need to merge. Strategy and continuous learning become one. What does this mean for your data and analytics strategy?

 

CIOs, You've Lost the Race: How to Become Relevant in Data and Analytics

Data and analytics is at the core of digital business, reinventing industries and redefining business models. Distributed analytics teams in business functions are leading the charge and reshaping IT’s role in data and analytics. This session will cover: 1) How to foster not fight business led analytics 2) Striking the balance between IT led centralized/and business decentralized teams 3) "Must have" strategic roles and partnerships . 

 

Data Science: Bridging Analytics and Business Processes for Optimum Business Outcomes

Faster and faster decisions are more and more critical using an increasing amount of data for business models that have become moving targets. The gap widening as we move forward, between the continuous availability of data and information, and the decisions organizations have to execute upon. The suspended moment between data and action is where decisions live — where organization combine AI techniques for maximum business differentiation.

 

The CIO's Guide to Digital Ethics: Leading Your Enterprise in a Digital Society

In just five years' time, digital ethics has grown from an interesting future trend to a core business necessity. Organizations that are rounding out their digital businesses label it a top three priority. But how do we move the discussion from compliance and risk, to building business value? Which types of ethics work in the digital business and which ones not? What does "ethics by design" look like?

The Top 10 Cloud Myths

Cloud computing is uniquely susceptible to the perils of myths due to the nature, confusion and hype that permeates IT (and beyond) today. Whether they revolve around security concerns or cost savings, cloud myths primarily serve to impede innovation and distract us from real progress toward digital business. We highlight some of the most dangerous and misleading cloud myths and how to move beyond them.

 

Hype Cycle for 2018 Cloud Computing

This session will outline the insights from the latest hype cycle for cloud computing where many cloud technologies are becoming mainstream, and others are starting to emerge as the next market disruptors.

 

How to Select the Right Cloud Management Tools

I&O leaders are challenged to manage private, public and multicloud services. This requires understanding the different types of cloud management tools along with the trends and the problems that can be addressed. This session will present a framework that organizations can use to select the right tools to manage their cloud deployments.

 

What Comes After Moving to Cloud Office? Quite a Bit, Actually

Once you have successfully moved your organization to Office 365 or G Suite, you might think there is little left to do; the benefits will just come pouring in. If you are lucky, some will. Everyone else will need to make sure the benefits by figuring out how to manage their deployment effectively, how to take advantage of the new capabilities to drive new ways of working, and how to make decisions about when not to use cloud office but consider an alternative. In short "What comes next?"

 

 

Three-Year Roadmap for Cost Optimization

CIOs are under continuing pressure to cut costs or deliver more with fewer resources. CIOs can use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.

 

From Projects to Products: Imperatives for CIOs Scaling Their Digital Business Initiatives

Enterprises supporting digital services, at scale, to external customers/constituents are increasingly creating dedicated product management teams. And as IT organizations move from projects to products for internal consumption, IT portfolio component must be categorized. This approach will enable CIOs and other IT leaders strategically to plan future investments (vs. annual budgets) and resource requirements.

 

Meetup: How Are You Calculating Total Cost of Ownership?

When calculating the total cost of ownership, do you include one-time costs or do you only include recurring costs? What are the pros and cons for each approach? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

 

Ask the Analyst: Practical and Actionable Realities of Cost Optimization in Outsourcing

In this interactive session, you will hear the analyst answer questions on how to optimize costs within managed services contracts., You will learn from questions from your peers and ask your own questions. Typical questions include:

• What key elements drive cost optimization?

• Which cost optimization efforts are easier and quicker to achieve?

• How do you sustain cost optimization over the life of a contract?

Prepare for the Future Customer: Customer Scenario 2030

In the midst of digital business transformation, future success will depend on organizations' abilities to adjust to new customer-centric business models. CIOs and application leaders must strive to anticipate future customer and business expectations by adopting scenario-based planning. This presentation explore four planning scenarios describing four types of customer-centric organizations and key technology investments assisting them on their path to success.

 

Superior Customer Experience — The Winner Takes It All

There was a time when having a second best customer experience was not punished by customers, employees and investors. But in 2018 the organization with the best customer experience is being disproportionately rewarded and the winner takes it all and the loser has to fall. So what are those with the superior customer experiences doing differently, how have they turned their vision into reality and how can you adopt their best practices to also come out on top?

 

Leverage the AI Capabilities in CRM

Companies are investigating AI capabilities to better engage with customers. Using AI augmented CRM functionality will help your Customer Service, Field Service, Sales and Digital Commerce to perform better. Learn in this session how you can take best advantage of AI functions like Conversational AI platforms, Natural Language tools and Machine Learning techniques can boost your CRM initiative.

 

Innovate! Top 10 Trends Transforming Digital Commerce

Digital commerce market growth is expected to sustain double digit CAGR growth for the next five years. Accordingly, CIOs and IT leaders report plans to grow internal budgets for digital commerce in support of delivering digital strategies central to business growth and often aligned with bigger digital business strategies. To meet rapidly evolving customer experience expectations, innovation is essential in the digital commerce channel. This session provides an overview of the top 10 trends in digital commerce that IT leaders must consider in their strategic commerce portfolio of capabilities.

 

2019 CIO Agenda: Driving Business Model Transformation

CEOs are reimagining business models in pursuit of growth and enhanced mission fulfilment. Helping reimagine a business model, then deploying it at scale, is a challenge all CIOs will have to rise to, but the barriers can seem daunting. What should CIOs do to reimagine and implement business model change at scale? This session will provide an answer, helping CIOs plan their 2019 leadership agenda.

 

Top Challenges to Transforming Your Operating Model to Digital and How to Overcome Them

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.  

 

Digital Business Needs Advanced Business Case Practices

Most business cases are not that great in many ways. But specifically in terms of the way the measurement and justification of the value of each business case and the comparison of multiple business cases is broken. In this session, we will discuss three advanced practices: Fear-/Fact-/Faith-based portfolio segmentation, better net present value calculations and real option valuation. CIOs and other IT leaders should think through these practices and discuss them with their CFO, CEO and other business leaders to improve digital investment decision making.

 

Scaling Enterprise Agility to Transform Established Organizations: Case Study of BNP Paribas Fortis Bank

A third wave of enterprise agility is driving digital business transformation in established organizations. Traditional business models are not fit for the digital era, so pioneers are experimenting, reforming their culture, technology and data. BNP Paribas Fortis is a third-wave pioneer paving the way with their Agile@Scale Way of Working.

 

The Top 10 Strategic Technology Trends for 2019

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

 

Immersive Technologies Offer Infinite Possibilities

Application leaders should consider the use of immersive technology (virtual reality, augmented reality and mixed reality) to add value to their app portfolios, meet business demands for these technologies and shift to a multiexperience mindset as part of their mobile and digital app strategies. This session provides an opportunity to ask about the specific use cases and case studies of the use of immersive technology in the enterprise and how to get started.

 

Hype Cycle for Emerging Technologies

Organizations are facing a storm of digital disruption that has significantly changed how technology is envisioned, built and consumed. CIOs must understand these emerging technologies to ascertain the impacts they will have to their business. This session will identify the key emerging technologies that CIOs must track.

 

Creating Successful Digital Business Innovation With IoT

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

StrategicFrom Disruption to Operating Models and Everything in Between

This is a big picture presentation meant to guide attendees through the relationships between disruption, business model innovation, strategy, operating models and platforms, clarifying the main purposes and actions of each. Using a single (real) large example, we trace the identification of a disruption worthy of business model change, the resulting strategy creation to meet the challenge and the resulting operating model to deliver results. The goal is to help identify the scope of actions required to meet digital challenges and deliver innovative outcomes.

 

The Hybrid Integration Platform: Can You Be in Business Without One?

An "unintegrated digital business" is simply an oxymoron. Digitalization does empower organizations to innovate and disrupt, but entails tackling a daunting array of application, data, APIs, mobile apps, ecosystems and "things" integration issues. An enterprisewide hybrid integration platform (HIP) to support these challenges is becoming a business utility such as networks, email and ERP: a precondition to be in business for organizations of any kind. Key issues:

• What are the drivers and trends that will force CIOs to implement a business utility-style HIP?

• How will CIOs deliver a versatile and cost effective HIP?

• Which organizational models will CIOs adopt to enable a pervasive, self-service approach to integration?

 

Ask the Analyst: No Application Left Behind: Best Practice in Co-Management of Business Unit Applications

It's not Ghost IT or Shadow IT or Rogue IT: It's IT that has all the needs for security and integrity and integration and quality assurance of any other IT. Application leaders need to help the enterprise to develop governance and management policies that embrace business unit applications as well as traditional IT applications. This is not an "Us and Them" problem — this is a "we" problem. But someone has to take ownership of solving the problem.

 

Meetup: Enterprise Architects Peer Networking

This Meetup will connect Enterprise Architects across various industries who are interested in networking with their peers to share best practices and real-world experiences. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

The Infrastructure Strategies Hype Cycle

This session covers Gartner's 2018 Hype Cycle for Infrastructure Strategies, where attendees will learn about key disruptive trends in the infrastructure space, including; edge computing, bimodal Mode 1/Mode 2 Multimode infrastructure, Internet of Things, software-defined anything, cloud- and container-based delivery, and virtualization.

 

Your Data Center Is Dead: Creating the Next Generation Infrastructure

After decades of owning and managing data centers, today's enterprise must grapple with the issues of how to support older applications, while at the same time embracing cloud services, edge environments, IoT and the march toward a digital economy. This session focuses on how enterprises are solving these problems; building an a distributed, global infrastructure and minimizing risk along the way.

 

Magic Quadrant and Critical Capabilities for Hyperconverged Infrastructure

This session looks at the new Magic Quadrant and Critical Capabilities for Hyper Converged Infrastructure and the five workloads of consolidated, business critical, cloud ROBO and VDI use cases.

 

The Future of Infrastructure and Operations Design in a Product-Oriented World

CIOs will need to work with their infrastructure & operations (I&O) leaders to change their I&O operating model. Most infrastructure and operations operating models are optimized for technology projects and few I&O leaders are prepared for delivering the adaptive, product-oriented business solutions critical to digital business platform success. Learn about the new I&O operating model and how to achieve better alignment with the business through improved organization design.

If You Really Want to Succeed at Innovation, Define Failure Not Success

It's all well and good to say: Fail fast! Fail forward! Fail often! But you're not a Silicon Valley start-up, so you're going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.

 

Scaling Innovation Beyond Pretty Prototypes

There has been a lot of focus on the front end of innovation — how to come up with and develop great ideas. But what about the back end, when an idea has been proven and now needs to be scaled across the enterprise or customer base? Too many ideas — many of them useful, some of them transformative — die at this scaling stage. This session shows attendees how to tackle three big obstacles to scaling, what we call scale breakers and turn them into scale makers to succeed.

 

Use Growth Mindset Culture Hacking to Accelerate Change

Many CIOs feel stymied by change resistance. This session will explore the critical underlying mindset beliefs and how a growth mindset enables individuals to move beyond their comfort zones, thrive on challenge and progress despite uncertainty. It will identify practical actions (culture hacks) that CIOs can take to cultivate growth mindsets in their teams that will accelerate digital business change.

 

Lie, Steal and Cheat Your Way to Innovation Success — Provocative Ways to Get Unstuck

Sometimes innovation needs a boost: the process has gone stale, or the corporate immune system halts all efforts. In this session you will learn new tricks to get unstuck: create new momentum, find new support or turn the innovation process upside down to regain the attention. Each method will come with a checklist to see where it applies, directions for use and some examples. Fun and inspiring!

2019 CIO Agenda: Driving Business Model Transformation

CEOs are reimagining business models in pursuit of growth and enhanced mission fulfilment. Helping reimagine a business model, then deploying it at scale, is a challenge all CIOs will have to rise to, but the barriers can seem daunting. What should CIOs do to reimagine and implement business model change at scale? This session will provide an answer, helping CIOs plan their 2019 leadership agenda.

 

Creating a Culture That Is Ready for Anything

The only thing that is certain about the digital future is that enterprises will be required to transform quickly and often. But most enterprise transformations fail because of their culture. Take the challenge of continuous transformation and turn it to your advantage by developing a culture that is ready for anything.

 

 

The CEO Perspective 2018: How CIOs Should Respond

How are business leader priorities changing in response to market cycles and economic uncertainties? How is the CEO thinking changing as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

 


The Politics of Consensus-Based Decision Making for CIOs

Many CIOs are in consensus-based cultures or enterprises, where important decisions are made by groups and in a cooperative manner. While elements of this style can be desirable, consensus can also become politicized and lead to challenges such as passive-aggression or analysis paralysis. Many IT-related initiatives require multiple business units or departments to participate in order for them to be successful. This session focuses on how to deal with the politics to create constructive consensus, and overcome dysfunctional consensus.

Top Trends in Security for 2018/2019

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CISOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.


How to Report Risk and Security to Your Board of Directors

Using 10 years of Gartner insight, learn what works and what doesn’t when you report risk and security to your board of directors.

 

The CIO Guide to API Security: Enabling Innovation Without Enabling Attacks and Data Breaches

APIs are used to enable partners to interact directly with your digital business platform, as well as being the building-blocks of mobile, web and VPA applications. However, APIs, by their nature, enable access to data and application functionality which otherwise would be locked away. Therefore, they must be secured. In this session, we examine the current state of API security.

 

 

Workshop: Reporting Cybersecurity and IT Risk to the Business

Cybersecurity and IT risk are business imperatives. Developing an effective message that balances the need to protect with the need to run your business is critical to success. Many of the successful concepts are not obvious, and some of what is obvious is actually not advised. This session describes what to do and what not to do. It presents a slide deck to start and guidance to modify the deck for your specific needs.

CIOs Can Raise Awareness With Diversity and Improve Engagement With Inclusion

Enterprises have pursued diversity initiatives expecting improved performance and enhanced culture. For some organizations the outcomes have been limited, disappointing or disruptive and continuing to put more efforts into diversity training has only increased the disruptive effects. CIOs should introduce inclusion initiatives to shift the focus from differences to shared goals and outcomes.

 

Selling Digital! A CIO's Guide to Building Trust and Influence

The digital CIO is challenged to inspire trust in their emerging ideas, designs, teams and themselves which is proving to be difficult. However, CIOs can improve their influence, become more persuasive and grow trust using this practical framework.

 

How IT Leaders Can Create a Culture That Performs

Culture is the #1 barrier to digital transformation cited by CIOs. This session prepares IT leaders to drive the culture their organizations need to meet strategic objectives by exploring four key issues:

 • What makes a culture perform?

 • How can I better understand the culture we have?

 • How do I operationalize the culture we need in my organization?

 • How must I help teams apply the culture we need in their day-to-day?

 

Creating the Right Roles, Culture and Talent Development for Continuous Delivery

CIOs moving to agile and continuous deliver have to change much more than methodology and technology. Moving from a project to a product approach brings with it a significant change not only in how employees work, but new roles that require new competencies and more versatile skills. The CIO must lead a culture change, guiding IT leadership staff to change how employees are managed, evaluated, developed, and even hired. This session focuses on best practices and analysis of IT competencies and experiences that have the biggest impact on digital business outcomes. We will highlight these with important case studies of what companies learned and how they succeeded.

Start planning your agenda now.