Agenda
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Tom Scholtz, Distinguished VP Analyst, Gartner
Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts. Security and risk management leaders should monitor these trends to be successful in the digital era, especially as most recognize that global change could potentially be one crisis away.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
CIOs face ongoing hybrid work obstacles, such as communication barriers, collaboration difficulties, work-life balance concerns, and social isolation. They must redefine hybrid work as a blend of synchronous and asynchronous tasks, rather than office-based and remote. Implementing technology that boosts collaboration, engagement, and productivity during remote synchronous work is crucial to overcoming these challenges.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Chris Howard, Distinguished VP Analyst, Gartner
Success in times of economic and social volatility is found through sustainable forms of efficiency in any organization's operations. Decisions are needed regarding how to make the best possible use of new technology developments, which bear significant disruptive potential in the coming three years, and embrace the connected workforce nature while remaining resilient. CIOs and other IT executives should explore and selectively use these strategic technology trends to help ensure success.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Graham Waller, Distinguished VP Analyst, Gartner
Deep digital productivity advancement is now a pressing need in most industries. We cannot find armies of cheap and skilled labor. Money costs money again, and inflation is really biting into margins and budgets. Technology has the potential to massively improve output per worker or per asset but only if we apply it at a structural level. This session will help CIOs take the argument for change into their executive committees and get the leadership started on practical transformation.
Monday, 06 November, 2023 / 12:30 PM - 01:00 PM CET
Jay Heiser, VP Analyst, Gartner
The cloud is not just someone else's data center, and CIOs shouldn't think about cloud outages as if they were data center outages. Cloud providers deliver complex systems that are heavily defended against failure but are not immune to failure. We'll explore cloud outages and concentration risk in the context of multicloud, hybrid cloud and distributed cloud challenges.
Monday, 06 November, 2023 / 12:30 PM - 01:00 PM CET
Amresh Nandan, VP Analyst, Gartner
Our study of global 500 companies for 2012-2022 indicates that recognition of climate-related risks has increased primarily since 2021. It indicates a gap in how companies are looking at a broader and complex set of risks through a narrow perspective. This session focuses on helping CIOs appreciate a diverse set of risks:
• Current approach to climate-related risks
• Complexity and diversity of risks that organizations must prepare for
• How CCBI can help address the gap?
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Daryl Plummer, Distinguished VP Analyst, Gartner
2023 is the year everything changed. Going forward, all areas of human endeavor will have to contend with the fact that generative AI is real and evolving at a rapid pace. And yet, multiple technology innovations, even beyond AI, are overlapping to change the very nature of computing. This presentation covers ten predictions of the future that represent opportunities — or threats. CIOs, tech providers and business leaders will need to decide which while acting swiftly.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Don Scheibenreif, Distinguished VP Analyst, Gartner
Customer Experience evolves as customers evolve. But what key forces should you pay attention to, and how do you position the IT organization to help? In this session, we'll share our key cultural, behavioral, and technology trends that promise to make things interesting.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
A new presentation format and already an IT Symposium classic. Join us for this highly provocative session as we discuss our boldest predictions. You can't lose. Either gain a new perspective and change course, or discard it and move on with new conviction.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Wam Voster, VP Analyst, Gartner
“Top trends” highlight shifts in the security ecosystem that aren't widely recognized, but have potential for disruption. This session will describe the significant trends in risk management and how organizations are taking advantage. Key issues include technological improvements in the security capability landscape; trends in creating a high-performing security organization; and long-term trends that will influence security strategy.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Joachim Herschmann, VP Analyst, Gartner
CIOs are under continuous pressure to deliver value to the business. They need to know which trends have the greatest potential impact on their digital business efforts within an actionable planning horizon. This session will provide Gartner's latest and best guidance on the trends CIOs, software engineering leaders and their teams should be tracking and taking action upon in 2023 and beyond.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Melissa Hilbert, Sr Director Analyst, Gartner
CIOs need to diffuse the hype from reality and focus on technologies that provide actual value in the near future for their Customer Engagement and Experience strategy as well as look to the longer term horizon. We'll look at the Top 10 emerging technologies across CRM sub-domains and talk about their potential impact on Customer Engagement and Customer Experience of the Future, — from AI, to AR/VR, Digital Twin of a Customer, and Metaverse, we'll talk about today's reality and the art of the possible.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Erin Neus-Cheong, Sr Director Analyst, Gartner
The CIO needs a growth agenda to respond to CEO demands. High-growth enterprises leverage three catalysts for growth — strategic diversification, collective leadership and embedded antifragile practices. However, only 34% of senior executives believe CIOs take a leadership role in contributing to the company’s growth. This session focuses on how and where CIOs can become growth leaders.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Don Scheibenreif, Distinguished VP Analyst, Gartner
Executives beware: Consumer bots are on their way to fundamentally change how customers buy goods and services. Driving this veritable army of new bots is customer dissatisfaction with poor service delivered by chatbots, the accessibility of artificial intelligence devices, such as ChatGTP, and an announcement by the father of the internet, Tim Berners-Lee, that he was starting a company to make customer bots. Prepare now or be left behind.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Helen Poitevin, Distinguished VP Analyst, Gartner
What is the digital twin of the employee? How can it benefit the enterprise? What impact will it have on work effectiveness? Join this session to explore how to make a seemingly futuristic idea real and tangible today. Examine the risks and benefits of such capabilities. Plan to include it in your technology strategy to increase organizational effectiveness and improve EX.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Irving Tyler, Distinguished VP Analyst, Gartner
Which do you think is most important: Being seen by the C-suite as a strong problem solver or being seen as a leader in value-creation efforts? The truth is that highly successful executives are not measured by what they do but by the value they deliver, and by what they accomplish. CIOs must shift their leadership approach to become outcome-driven. This session enables CIOs with the mindsets and practices they need to shift the value of the CIO Role.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
Insurers have been on their digital journey for a long time but still lack maturity. Many new business pressures such as talent and financial constraints are pushing insurers to rethink their journey. This session will look at the key business drivers that are forcing industry transformation and the opportunities that CIOs must pursue to drive better business outcomes such as dynamic customer engagement, CX and emerging technology use such as metaverse, AI and hyperautomation.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Lloyd Jones, Sr Director Analyst, Gartner
The universe of business and digital strategies across the energy industry is fragmenting. Traditional utilities are reconfiguring to focus on an aspect of the value — chain driving diverse strategies. Business strategies are clearer and focused but demand more across all technologies. Gartner has identified an essential set of mega-trends that are shaping the future of the industry.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Simon Cushing, Sr Director Analyst, Gartner
The universe of business and digital strategies across the industry continues to grow more diverse. At the same time, strategy is becoming clearer and more focused at the company level. Gartner has identified an essential set of mega-trends that are shaping the future of the industry.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Jasleen Kaur Sindhu, VP Analyst, Gartner
Evolving competitive dynamics are pressuring banks to adjust to ever-changing business models and new operating realities. At the same time, macroeconomic forces and the recent banking failures are pressuring firms to maintain profitability and generate sustainable growth. This session will explore the banking business model of the future and discuss how banks can reinvent their business models sustainably and cost-effectively.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Tony Sheehan, VP Analyst, Gartner
Ongoing disruption has led to many challenges throughout the higher education sector but the impact of technology on learning, engagement and delivery has never been more optimistic. Higher education CIOs face a complex web of possibilities, technologies and practices. Join this session to explore Gartner's views of the industry in 2035, identify challenges to the sector for 2024 and to set priorities for near-term institutional actions.
Tuesday, 07 November, 2023 / 02:30 PM - 03:00 PM CET
Arthur Mickoleit, Director Analyst, Gartner
Digital is no longer a qualifier for how government delivers services. It's distracting. Mission outcomes is all that counts. This session will explore how emerging technologies and practices set the stage for enabling what the future of government looks like and what CIOs need to stop, start and continue to achieve post digital government ambitions.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Milind Govekar, Distinguished VP Analyst, Gartner
By 2028, having executed a successful cloud strategy will be a requirement for enterprise business success. This session will help IT leaders navigate the evolving cloud computing landscape, including the implications of multicloud, industry clouds and sovereign cloud deployments. Vendor dynamics, where they might collaborate and compete, will also be discussed.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Shanna Grafeld, Assoc Principal Analyst, Gartner
Most current sustainable IT programs represent a great start, but are barely scratching the surface of getting close to net zero. CIOs in enterprises with big sustainability ambitions will need to significantly up their game in order to achieve net zero in IT and likewise act in support of the wider enterprise. This presentation will guide you through upping your game to net zero.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
For executives, it is not enough anymore to be a strong functional leader. Many of the current challenges go across function and domain. What are the main challenges that executives will face the next 10 years and how will that affect their leadership?
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Helen Poitevin, Distinguished VP Analyst, Gartner
New hype around ChatGPT and generative AI contributes to a renewed focus on the capacity of AI to displace workers and transform jobs. We are past science fiction stories and hypothetical scenarios. Here, we examine the intersection of business strategy, the business value of AI and employment. CIOs will be better equipped to balance workforce impacts with AI investments for automated, augmented or even autonomous business operations.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Leigh McMullen, Distinguished VP Analyst, Gartner
We are increasingly experiencing hyper-targeted, weaponized information designed to make us act, think and feel in specific ways. In our upcoming Gartner book, we explore this issue and how to address it using the construct of a malinformation supply chain.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Mark Raskino, Distinguished VP Analyst, Gartner
Billions of machine customers are headed your way. But what tangible steps can CIOs take to get this moving in their organization? Don't be like the leaders of Kodak, Blockbuster, or Sears who failed to catch the next big wave. In this session, we'll share insights and actions from Gartner's new book, When Machines Become Customers, to help you meet this trillion-dollar opportunity.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Frank Buytendijk, Distinguished VP Analyst, Gartner
Decision making should be a core competence of every organization. It is what executives do. And it is bound to become a primary competitive differentiator in times of economic pressure and high levels of uncertainty. In this visionary session, we will discuss the trends of decision making and how to create a more data-driven decision-making process.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Christophe Uzureau, VP Analyst, Gartner
Advanced AI systems are increasingly defining the destination, route, speed and value proposition of your business. The choice is stark: Program or Get Programmed. The next frontier in this competitive battle is money itself. Programmable money enabled by technologies such as blockchain, tokenization and smart contracts can take many forms. In this session, we will explore the implications for bank CIOs and how they should prepare for this opportunity.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Tony Sheehan, VP Analyst, Gartner
Higher education institutions must prepare a world where AI-fueled information growth consistently outstrips the capacity of individuals to learn. Join this session to explore implications for teaching, learning, knowledge development and institutional strategy.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Daryl Plummer, Distinguished VP Analyst, Gartner
Disruptions are fundamental shifts in something, which create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines seven disruptions that are closer than you might think and should be on the CIO's strategic radar.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Tomas Nielsen, Distinguished VP Analyst, Gartner
CIOs are facing a rapidly increasing talent shortage. On the other hand with the adoption of product centric operating mode, CIOs face a need for creating IT talent profile that consist of both specialists and versatilists. Navigating this cross section, requires CIOs to make talent development and flexible allocation to product teams an integral part of the I&T Operating model for the future. This session will provide practical guidance and examples of how leading enterprises are doing this.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Rajesh Kandaswamy, Distinguished VP Analyst, Gartner
Generative AI and other AI tools are starting to help us with tasks never possible by technology before. These are not only for specialized work but the general work of CIOs and other executives. These are early days and they have issues, but CIOs and executives must pay attention to this evolution. In this presentation, we will review a few of them and what that implies to how CIOs and other executives work.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Nathan Hill, Distinguished VP Analyst, Gartner
I&O leaders have little time, skills and budget to track emerging trends, and the full impact of those on infrastructure and operations. I&O leaders should use this research to identify which of the top trends are most likely to impact their organization and implement effective tactics to respond. Trends to be covered relate to both infrastructure and operational issues.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Marty Resnick, VP Analyst, Gartner
It’s difficult for enterprise leaders to make choices without understanding the evolving landscape of transformational change. This Tapestry of trends story enables executive leaders to contribute to enterprise strategy and prepare the organization for brave new worlds. Find out how to factor in emerging macro and environmental trends that could impact your organization’s business models and strategic planning.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Gabriele Rigon, Sr Principal Analyst, Gartner
Generative AI is a powerful trend that harnesses AI applications such as ChatGPT to create new and original content. In this session, we will discuss the current state of Generative AI - key use cases, technology landscape - and peek into how it will evolve in the future. The discussion will include:
• How are enterprises deploying Generative AI today, and how will that change in the future?
• What should CIOs know about the Generative AI Tech Landscape?
• How will the Generative AI ecosystem evolve in the future?
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Bryan Hayes, Sr Director Analyst, Gartner
Migrating IT from premise-based to cloud-hosted IT represents a fundamental digital change that will mandate a different level of budgeting, planning and cooperation between IT and finance leaders. The move to the cloud will significantly impact the financial operations of IT. CIOS must engage the CFO early in the planning process. The session will explore four conversations that every CIO should have with their CFO to set expectations and establish support for pending and expanding cloud migrations.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Akif Khan, VP Analyst, Gartner
Having confidence in the identity of your customers or citizens is critical to everything from personalization to fraud detection to regulatory compliance. The strategic landscape is starting to shift, away from the current paradigm of isolated and repeated identity-proofing events towards a world of reusable and portable digital identity. Learn about the emerging and competing models of identity and what they mean for your organization.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Pieter den Hamer, VP Analyst, Gartner
Frank Buytendijk, Distinguished VP Analyst, Gartner
AI has only just begun. Its impact on society and business will continue to grow, with far-reaching implications. The big question is: when and how? What are realistic expectations with respect to the future of AI? What is hype, what is real and what are the implications? This Gartner Futures Lab presentation will introduce four provocative futures and what they mean for AI strategy in the here and now.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Christophe Uzureau, VP Analyst, Gartner
Circular economy capabilities enable enterprises to meet the demands of increasingly environmentally conscious consumers and incent behavioral change. This session shows how CIOs can help product and business leaders enhance digital initiatives directed at sustainability and the circular economy via tokenization to drive customer engagement, attract investors and meet government requirements.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
“The Metaverse” has become a catch-all for future technologies. Its name was co-opted by one of its major players. With no definition and unofficial ownership of its name, we can’t expect The Metaverse as we know it to survive for long. In this session, we will address the current lifespan of “The Metaverse” and some of the key learnings we can take from it.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Robert Thanaraj, Director Analyst, Gartner
Innovations are entering the data management market rapidly. Some are merely a noise or rebranding, while some are truly transformational. This session leverages Gartner's Hype Cycle for Data Management, focusing on selected innovations around infrastructure, operations, metadata and integration. The session will equip data and analytics leaders with insights for the challenging market conditions.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Van Baker, VP Analyst, Gartner
Generative AI has the potential to change applications from user interface based transactional platforms to interactive experiences for application users. Applications will improve and expand on user input to the application and suggest additional content or actions for the user to do. Software engineering leaders need to acquire skills to embed generative AI capabilities into applications they are building for their enterprises.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Daniel Sanchez Reina, VP Analyst, Gartner
Only 5% of C-suites worldwide share a common vision about the digital transformation they need to undertake in their enterprises. This is far from being a scenario that drives high performance in a world where business transformations are relentlessly underpinned by "digital." CIOs have the opportunity and the responsibility to become the influential catalyst who guides the C-suite toward "digital high performance."
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Hung LeHong, Distinguished VP Analyst, Gartner
CIOs have been steadily increasing their digital product know-how, starting with employee-facing digital products and customer-facing channels/portals. It's now time to go further. Revenue-generating and venture-building digital products are forcing a convergence in all parts of the organization. This is not a solo IT journey. Learn how this product journey will transform the whole enterprise and IT, and be prepared to chart your course.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Lily Mok, VP, Team Manager, Gartner
Talent is a key enabler of IT operating model success. CIOs on the journey of transitioning to a product-centric organization must shift their leadership mindset and prepare the workforce with the capabilities needed to succeed in the new model. This session provides CIOs with strategies and approaches to mastering culture & people dynamics in transforming into a product-centric organization.
Monday, 06 November, 2023 / 12:30 PM - 01:00 PM CET
CIOs want to ensure consistency in a rapidly democratizing technology landscape, yet product design is often done in an ad-hoc way. Design systems are a 'secret weapon' for software teams, enhancing software usability, accessibility and developer performance in a powerful, scalable way.
By the end of this, you'll have a clear idea of the questions to ask your organization to leverage the power of design systems and minimize time to value.
Monday, 06 November, 2023 / 12:30 PM - 01:00 PM CET
Philip Allega, VP Analyst, Gartner
With a turbulent economy, CEOs and boards of directors want to see the business benefits of digital investments. To counter economic headwinds, CIOs must turn to business architecture to close the strategy-to-execution gap. Here we will address: the role of business architecture, why it is essential and how to use business architecture to make smarter I&T investment decisions.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
Given economic headwinds, many CIOs are tasked to optimizing business operations to drive growth and improve cost effectiveness. CIOs can use Gartner’s enterprise operating model to help executive leaders understand critical people, process, technology and other resource interdependencies that, if not resolved, will impede realization of desired business outcomes.
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
Most organizations are striving to adapt their culture to accelerate their digital journey. This workshop will help to identify the necessary culture changes to ensure the team’s behaviors are well-aligned with the digital ambition of the enterprise.
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
Our popular "Life of a Cyber Criminal" experience is back with updated content. Designed for senior leaders, board members and business stakeholders, this "gamified" Cybersecurity experience is designed to demonstrate attack vectors and their potential business impacts with real-world scenarios. The experience will help leaders prioritize key actions/investments to secure their own enterprises.
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
In an increasingly volatile and uncertain world, strategy can rapidly become out-of-date. To address this challenge, strategic planning must be adaptive. This workshop will help to accelerate the process of designing and building an adaptive approach to creating, reviewing and updating strategy.
Monday, 06 November, 2023 / 02:45 PM - 04:15 PM CET
Storytelling not only helps CIOs communicate their ideas better to key stakeholders, but it can also help formulate them. Success in digital business requires an updated approach to strategy and a higher demand for strategic thinking. This workshop will introduce you to how to develop a compelling story by knowing your audience and what drives and motivates them.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Ed Gabrys, Managing Vice President, Gartner
What makes a great CIO? Beyond technical experience and knowledge of the business, CIOs must be persuasive. This session explores three stories that every CIO should master to be a more persuasive leader.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Daniel Sanchez Reina, VP Analyst, Gartner
Technology leadership has forever changed. The democratization of digital delivery is fundamentally redrawing the boundaries between IT departments and other business areas. And yet, confusion abounds about who should be doing what. This session reveals what should be on the CIO’s agenda for the coming 18 months, given the shifting expectations that CEOs and other CxOs have for their CIO — and the CIO’s own expectations of their leadership role and the mandate of their IT organization.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Christie Struckman, VP Analyst, Gartner
Do you understand your company’s business model? Understanding business models is a key part of possessing business acumen. They are the blueprint for how an organization creates, delivers and captures value. If an IT leader does not fully understand their business model, they cannot provide and deliver value to the organization. By learning how it works, and applying that to explore new opportunities for digitalization, you can develop your executive leadership skills and business acumen to create and deliver real value.
Tuesday, 07 November, 2023 / 10:30 AM - 12:00 PM CET
In the digital era, business complexity and uncertainty are making innovation essential to success. Yet navigating the expanding landscape of innovation approaches can be intimidating. This workshop will introduce an innovation framework to design innovation roadmaps that deliver high-value business outcomes.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Mark Raskino, Distinguished VP Analyst, Gartner
CEO thinking is constantly challenged by events. Using our survey-based research, we assess the shifting priorities and changing views of CEOs looking forward to 2024. We explain the technology-related agenda impacts and how CIOs should respond.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Rob O'Donohue, VP Analyst, Gartner
CIOs are continuing to face serious employee well-being issues with burnout, stress, fatigue, and isolation all still on the rise in the hybrid workplace. A focus purely on finding purpose in work for most employees isn't enough. Instead, CIOs should identify ways employees can derive meaning from a sense of play at work. This session will show CIOs how to do the same.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Jason Daigler, VP Analyst, Gartner
When companies start to scale their digital sales practices, CIOs and other leaders frequently face ethical decisions about positioning products, using data, leveraging insights and ensuring quality. Sometimes these ethical challenges are hidden within everyday business practices. This session will expose common ethical pitfalls within digital commerce and sales to help business leaders achieve success and optimize customer experiences.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Tom Scholtz, Distinguished VP Analyst, Gartner
CISOs are key enablers of digital business and are accountable for helping the enterprise balance the associated risks and benefits. This leadership vision will help CIOs and CISOs plan for 2023 and 2024, and in presentations to leadership, peers and teams.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Aaron Rosenbaum, Sr Director Analyst, Gartner
Gartner predicts that by 2026, over 50% of commercial organizations will have established initial efforts for formal data monetization. Yet, most organizations do not, today, have formal efforts to monetize their Data. CIO's can directly support business efforts to drive new revenue streams by driving development of data products with business units that unlock new revenue across the enterprise.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Jason Wong, Distinguished VP Analyst, Gartner
Superapps is one of Gartner's top strategic technology trends in 2023 because its reach is becoming global, and its impact is not just on consumers but also on workforces. Learn why superapps will become an essential part of the digital employee experience, what are the technologies behind them and how CIOs can create a successful superapp strategy.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Anne Thomas, Distinguished VP Analyst, Gartner
Legacy systems are weighing you down. Their cost model gets higher every year, and they impact business agility. This session can help CIOs build a business case for investing in modern application architectures and technologies.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Jo Ann Rosenberger, Distinguished VP, Advisory, Gartner
CIOs and IT leaders will see how to use three financial models for leverage and bargaining power as this session discusses three technology and cloud negotiation scenarios. Attendees will see how to take simple and ready-to-use templates and checklists to enhance their organization's negotiation playbook using the financial models TCA/TCO, NPV, and cash flow vs. P&L impact for negotiation leverage and bargaining power.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Pieter den Hamer, VP Analyst, Gartner
As an intelligence multiplier and complexity orchestrator, AI brings adaptability to an uncertain world in constant flux. No longer a passive partner, AI is now generating new knowledge and formulating new strategies. To differentiate and find unforeseen opportunities, CIOs need to make AI a ubiquitous, transparent and ethical decision-making companion.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Simon Cushing, Sr Director Analyst, Gartner
Business performance depends upon a fleet of long-lived physical assets. This session demonstrates why intelligent assets are essential for maintaining operational excellence despite turbulent markets.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Lloyd Jones, Sr Director Analyst, Gartner
Organization’s whose business performance depends upon a fleet of physical assets with asset economic lives measured in decades faces unique challenges maintaining operational excellence in today’s turbulent marketplace. This session describes why intelligent assets are the only option for success. And given that essential technologies already exist, how leaders plan to distinguish themselves from laggards.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Alan D. Duncan, Distinguished VP Analyst, Gartner
This session presents key findings of the 2023 Gartner CDAO Agenda Survey. Explore the business impact of the CDAO* role and/or the office of the CDAO. Understand the leadership traits of the most successful CDAOs and what distinguishes them from their peers.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Paul Proctor, Distinguished VP Analyst, Gartner
The top cybersecurity ask from boards is for peer comparison data. The metrics establish a baseline for peer comparison that is useful for guiding cybersecurity investments. Gartner is benchmarking protection-level outcomes that create a foundation for effective collaboration with boards of directors, CIOs and CFOs. See early insights from the first-generation benchmark and get a preview of the second generation.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Tomas Nielsen, Distinguished VP Analyst, Gartner
Two out of three CEOs and three out of four business executives want to see more IT done in the business units. CIOs themselves report that IT spending outside of IT is approaching 30% of all IT spending. Based on a primary research study, this presentation will outline how CIOs should respond to this trend to maximize both business and IT success.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Remi Gulzar, Sr Director Analyst, Gartner
Managing the complexity across multiple product and platform workstreams requires focused and rapid decision making. CIOs must create “just enough” IT governance to cut through the complexity. This session will provide insights on creating the right level of IT governance that balances priorities across demand, capacity and value for execution success.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
This session discusses how to leverage analytics to implement and measure your higher education IT strategy and ensure delivery against mission-critical business priorities.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Pete Redshaw, VP Analyst, Gartner
Technologies impacting banking are moving at a blistering pace, from generative AI to web3. But the majority of innovation projects are not ultimately adopted by business stakeholders. This session provides the most compelling examples of innovation in banking that boost revenue growth and help customers and communities, and guidance on controllable levers for the CIO to boost the adoption of innovative new products by business partners.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Rob O'Donohue, VP Analyst, Gartner
Many talented neurodivergent people don’t end up maximizing their potential for happiness or success at work. Similarly, many organizations aren’t set up to support neurodivergent leaders and miss out on all that talent. This session will introduce best practices for organizations and individuals based on interviews with 12 neurodivergent executives and other neurodiversity research.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Bill Finnerty, VP, Team Manager, Gartner
Legacy modernization efforts have accelerated substantially amongst government. During this session we’ll explore the key trends, drivers and considerations for legacy modernization and how to build a strategic roadmap that positions organizations for successful digital execution into the future.
Wednesday, 08 November, 2023 / 02:30 PM - 03:00 PM CET
Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner
While CIOs rate customer experience as one of the top business priorities and goals of digital investments, strategies are not aligned with customer needs. The bar is rising quickly, and it is imperative that insurers adopt best practices in driving customer engagement to promote more customer value, secure relationships and prevent churn, and drive revenue growth. Rolling out new strategies such as dynamic engagement, panoptic personalization, behavioral modeling and prevention services are needed to fulfill this. This presentation will showcase Gartner data on what consumers want from insurers, providing recommendations on how to build channel and digital strategies to optimize client engagement.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Laurie Shotton, VP Analyst, Gartner
The rate of automation in insurance is high already. Focusing solely on efficiency will not meet the business objectives the industry needs in the future. Insurers need to focus on enabling autonomous processing in order to compete. This presentation will present a roadmap to becoming an autonomous insurer by leveraging advanced analytics, event technology, IoT and process-centric design for complex business processes.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Bill Finnerty, VP, Team Manager, Gartner
Governments must mature their approach to AI. Getting assurance, ethics and engineering of AI right is essential to any CIOs success with AI, but in government failure can have catastrophic impacts on society. This session will provide the key actions that government CIOs must take to get AI right.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Alicia Mullery, VP, Research, Gartner
While many CIOs make a commitment to DEI and focus on diversifying the technology workforce, they frequently struggle to pass the baton to candidates from underrepresented groups. Our unique data set from over 50 female and gender non-conforming (GNC) CIOs offers insight into their career journeys to help CIOs with creating a succession plan that aligns with their commitment to DEI.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
The pandemic, geopolitical shifts and changing economic dynamics have created material changes in the boards of directors (aka, supervisory boards) priorities and composition. This session will share how CIOs can engage with their boards and demonstrate the strategic relevance of technology leadership regarding the issues that boards and their enterprises will care about the most in 2024.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Jaime Capella, Distinguished VP, Research, Gartner
CxOs want to lead digital business initiatives but struggle with the multidisciplinary execution and cross-cutting partnerships required to succeed. Hence, most enterprises report disappointing returns from digital investments. This session features real-world case studies and key insights from our unique, global surveys of CxOs, P&L Leaders and CIOs, to provide fact-based guidance on how to forge productive CxO-CIO partnerships that maximize returns from digital investments.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Tom Scholtz, Distinguished VP Analyst, Gartner
CIOs and CISOs are losing control as business leaders embrace digitalization, implying a shift in risk landscapes and risk appetites. Based on new primary research, this presentation will share the strategies and practices that security leaders are adopting in reaction to these seismic shifts.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
David Groombridge, Distinguished VP Analyst, Gartner
Sovereign states like China, EU, US and Japan have digital and data strategies. Some are similar, some are divergent, and motivations differ. If you do business across jurisdictions your own digital and data strategy is out of date if it does not take sovereign digital strategies into account. This session will update you on what is going on and how to sidestep the greatest challenges.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Jay Heiser, VP Analyst, Gartner
Cloud security remains a top priority. This session summarizes the problems, processes, and emerging and evolving product types to address three key issues:
What are the unique risks associated with public cloud service providers, and how can they be controlled?
What are the unique security challenges of IaaS and PaaS and how can they be mitigated?
What are the unique control challenges of SaaS and how can they be addressed?
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Bettina Tratz-Ryan, VP Analyst, Gartner
Digital will support the repositioning of the organization toward a sustainable and ESG-compliant organization. CIOs can use the digital accelerator in the short term to provide data that supports the business strategy and allows the business to report and minimize risk. In the longer term, the digital accelerator for sustainability reduces the footprint of IT and more importantly, reduces the footprint of the business.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
Executive leadership teams are generally optimized for three approaches: individual functional excellence, more stability than volatility and taking decisions based on experience and authority. However, recent exogenous shocks overturn each of these assumptions. Where and how do executive teams need to change to thrive in this new world order? This session delves into tactics and strategies for CIOs to lead not just as functional heads but as executive leaders in this new world.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Sarah Watt, VP Analyst, Gartner
Regulators are pushing enterprises to publish their CO2 emissions and many organizations have pledged to reach Net Zero emissions or to substantially reduce their greenhouse gas emissions. It's time for CIOs to step up and take a leadership role in designing and delivering the data and analytics capabilities to measure, model, and improve enterprise performance in achieving climate goals.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Tori Paulman, Sr Director Analyst, Gartner
Stories of allyship range from the uncomfortable, the embarrassing, the learning moment, and sometimes even success. CIOs have an outsized opportunity to contribute to improved DEI (diversity, equity, and inclusion) by acting as an ally to people in marginalized or underrepresented groups. This session will help you become an allyship champion by highlighting the stories of your peers on their journey.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Andrew Gianni, Director Analyst, Gartner
This session will present recommendations for implementing EA practices for smaller IT organizations with little to no capacity for dedicated architects.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Rachel Longhurst, Director, Advisory, Gartner
What may have been once outlandish aspirations are driving today's innovators to success. This requires choosing, tracking and measuring initiatives by the benefit they bring and keeping strategic outcomes at the heart of everything you do. Join this session to learn how to use strategic portfolio management to orient your portfolio, teams and organization toward value as your guiding principle.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Philip Allega, VP Analyst, Gartner
Federated governance exposes tensions across corporate IT and the rest of the organization. Engagement in setting decision rights and understanding their impact upon whom can be challenging. This session reveals federated governance model best practices and rules of engagement. These practices define how and when the organization must work for the greater good and when uncoupling works best.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Roxane Edjlali, Sr Director Analyst, Gartner
Data ecosystems have emerged from the cloud service providers (CSPs) and independent software providers (ISVs). They offer an integrated set of tools for end-to-end data management for all data use cases. Data ecosystems will profoundly affect data and analytics strategy, vendor and product choices and management of systems, allowing CIOs to deliver agile data and analytics solutions with fewer, more efficient resources.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Rob Wilkes, VP, Advisory, Gartner
Cloud providers extol the sustainability benefits of their platforms, but how can you know if using cloud will help or hurt your sustainability ambitions? This session will highlight the best practices for evaluating the sustainability benefits of cloud providers and showcase Gartner's sustainability assessment of Amazon, Google and Microsoft.
Thursday, 09 November, 2023 / 02:45 PM - 03:15 PM CET
Joanne Spencer, VP Analyst, Gartner
We live in an increasingly unpredictable world with a broad range of risks beyond cyber, including geopolitical, financial, environmental and labor shortages. However, CIOs are expected to deliver on mission-critical priorities — without exception.
This session will advise CIOs on addressing emerging IT vendor risks and establishing effective controls for their organization to build a resilient vendor ecosystem and avoid business disruption.
Thursday, 09 November, 2023 / 03:30 PM - 04:00 PM CET
Bern Elliot, Distinguished VP Analyst, Gartner
How can organizations increase their AI maturity level, find the next best actions and avoid common mistakes? Use Gartner AI maturity model and insights to accelerate and optimize your AI strategy and implementations, reduce risk, and get to scalability quicker in AI programs. Learn how advancing AI maturity is beneficial for the AI teams and for the business.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
Brent Stewart, Sr Director Analyst, Gartner
Eight seconds are all you have to capture someone's attention. In digital environments, the competition for human attention is fierce, with distracting ads, content, visuals and motion. What can you do to grab your users' attention and keep them engaged in your site or app? During this session, you will learn eight rules of UX design proven to hook your users in eight seconds or less.
Monday, 06 November, 2023 / 11:30 AM - 12:00 PM CET
CIOs face ongoing hybrid work obstacles, such as communication barriers, collaboration difficulties, work-life balance concerns, and social isolation. They must redefine hybrid work as a blend of synchronous and asynchronous tasks, rather than office-based and remote. Implementing technology that boosts collaboration, engagement, and productivity during remote synchronous work is crucial to overcoming these challenges.
Monday, 06 November, 2023 / 11:30 AM - 12:15 PM CET
Cloud computing affects every aspect of IT and the business, so organizations need a strategy and decision process to manage its impacts. How has your Cloud strategy evolved, how do you see it changing? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Peter Skyttegaard, VP Analyst, Gartner
Multiple disruptions have been impacting organizations, and a common reaction has been to put them to hold innovations. However, smart organizations leveraged innovation lab as the catalyst to survive and thrive, as it uncovers new opportunities and ways to generate business success. The session includes ways to organize the innovation lab; an operating model of an innovation lab; and recommendations to avoid common pitfalls.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Tina Nunno, Distinguished VP Analyst, Gartner
One of the greatest challenges for any executive, including CIOs, is leading up to influence the CEO, and across with other C-level peers. Leadership and decision frameworks can help improve executive influence and accelerate high-quality executive decision making. This session will focus on some of the most powerful leadership frameworks and how CIOs can use them.
Monday, 06 November, 2023 / 02:45 PM - 03:15 PM CET
Philip Dawson, VP Analyst, Gartner
As a majority of IT projects move to cloud delivery, you must overcome and manage 3 hurdles that inhibit cloud acceptance. These are (1) overcoming more complex cloud platform packaging, (2) reducing IT budgets, but increasing IT subscriptions (3) shortening lifecycles, technical debts decrease but offset price goes up! This pragmatic session shows how clients must manage more disruptive cloud forces.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Bart Willemsen, VP Analyst, Gartner
The pervasive adoption of ChatGPT woke us up to the urgent need to tackle AI risks and security head-on.
AI compromises — whether benign or malicious — lead to organizational harm and losses, such as theft of intellectual property, or compromise of sensitive data. Gartner presents a framework for managing AI trust, risk and security, including new processes and tools required to mitigate potential harm.
Monday, 06 November, 2023 / 04:30 PM - 05:00 PM CET
Laurie Shotton, VP Analyst, Gartner
Your approach to personalized customer experience has just scratched the surface for the opportunity for true personalization. Advancements in technology and data have paved the way for future customer engagement. CIOs can drive the next frontier using technology to leap beyond marketing and sales to a panoptic approach to personalization, creating an individualized and contextualized engagement with customers and deliver proactively. This path be a key differentiator in leading enterprises over next five years.
Monday, 06 November, 2023 / 04:30 PM - 05:15 PM CET
IT leaders should focus on building their digital foundations with broad sets of technologies and services that can create and manage digital solutions, services and experiences. These foundations, supported by principles, processes, and governance, enable the business to deliver customer value. How well are your foundations set up to enable Digital transformation? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Mbula Schoen, Sr Director Analyst, Gartner
A lack of data-driven insights into the IT labor market and what candidates seek results in wasted recruiting efforts, a slim pipeline of mediocre talent and stalled digital initiatives, all at a cost to the organization. In this session, CIOs will learn how to apply five effective strategies to attract top talent and fill open positions.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Monika Sinha, VP Analyst, Gartner
CIOs often ask, "How do I prepare my IT organization to provide value across an ever-changing business?" The IT organization must be ready to continuously evolve products, platforms, governance and teams as they quickly execute value for the enterprise. This session will discuss how CIOs proactively shift the IT operating model to address and adapt for the future.
Tuesday, 07 November, 2023 / 10:30 AM - 11:00 AM CET
Graham Waller, Distinguished VP Analyst, Gartner
This data-driven session unveils IT employees’ top drivers of productivity that are not currently being fulfilled. It provides 5 practical CIO actions that boost IT productivity without piling more work and more hours on employees. While the focus is on improving IT employee and team productivity, CIOs can also use the blueprint to impact knowledge worker productivity across the enterprise.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Ongoing changes have resulted in employee burnout from work overload, eroded trust and a lost sense of purpose. What have you done to re-engage employees? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Tuesday, 07 November, 2023 / 10:30 AM - 11:15 AM CET
Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Bart Willemsen, VP Analyst, Gartner
Privacy has been the biggest catalyst for change in data governance over the past five years. This session will dive into the top trends and technologies, and separate the hype from substance. Come get a sneak peek into the future of privacy and what you should watch out for in coming 12 months.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Janelle Hill, Distinguished VP Analyst, Gartner
Constantly evolving strategic priorities requires CIOs to balance execution across the IT and enterprise operating models. To leverage execution success, CIOs need to understand dependencies between operating models, clarify capabilities and influence engagement. This session will help all leaders understand how these operating models connect to orchestrate operational success.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Donna Scott, Distinguished VP Analyst, Gartner
CIOs constantly balance too much demand with limited resources. Business architecture is a discipline that enables visualization of strategy to execution so that scarce enterprise resources can be applied smartly. CIOs attending this session will gain insight on how business capability modeling and value stream mapping (including journey mapping) can be used to both optimize the enterprise and execution to strategy.
Tuesday, 07 November, 2023 / 12:00 PM - 12:30 PM CET
Shanna Grafeld, Assoc Principal Analyst, Gartner
Culture hacking allows an organization to make rapid changes in their internal culture. This session will cover the culture of sustainability and how to design hacks to embed sustainability throughout enterprise culture. Thereby accelerating progress towards sustainability goals.
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
The digital age requires refocusing governance styles and mechanisms to ensure the right decisions are made effectively. CIOs must recompose traditional enterprise governance mechanisms to become more adaptive. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 12:00 PM - 12:45 PM CET
A rip-and-replace approach to modernizing applications can be highly disruptive to the organization in terms of cost, risk, time and impact. These factors often outweigh the potential benefits. What approaches have you taken with legacy applications in your digital transformation? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Tuesday, 07 November, 2023 / 02:30 PM - 03:15 PM CET
The most discussed topic of 2023 - share use cases on security, what have you done and what are you planning? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Christie Struckman, VP Analyst, Gartner
Many CIOs continue to struggle to make culture change happen within their organizations. This session will share three case studies of clients that have used Gartner's 5 Steps for Culture Change model. These clients have successfully driven culture change in their organizations, and the session will cover common challenges and best practices.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
Donna Scott, Distinguished VP Analyst, Gartner
According to Gartner’s 2023 board of directors survey, 89% of boards see digital as implicit to growth strategies, yet just 19% have seen progress toward their digital transformation goals. The enterprise lacks agility and speed in its management capabilities such as strategy, governance, program management, product management, and multidisciplinary delivery. This session will explore how CIOs can move digital transformation forward by applying agile principles across the enterprise.
Wednesday, 08 November, 2023 / 10:30 AM - 11:00 AM CET
CIOs recognize that digital products are the "face" of your organization and the "last mile" of customer experience delivery. Research shows that design-led companies outperform the S&P 500 by 200% by relentlessly focusing on customers.
Design thinking is a deceptively-simple, powerful technique to transform the way your product teams think about serving customers, not internal stakeholders.
Wednesday, 08 November, 2023 / 10:30 AM - 11:15 AM CET
Should CIOs push digital transformation out to the business or facilitate executive stakeholders achieving their strategic goals through technology and data? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 12:00 PM - 12:30 PM CET
Lily Mok, VP, Team Manager, Gartner
With the economic disruption, volatility of the IT labor market, changes in ways of working, and the increasing demand for tech talent and skills, CIOs must realign IT rewards strategy to attract and retain talent by maximizing the relevance and differentiation of rewards programs. Doing so will deliver desired talent and business outcomes in the short- and long-term.
Wednesday, 08 November, 2023 / 12:00 PM - 12:45 PM CET
How are you ensuring your D&A strategy maximizes business value? Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Tori Paulman, Sr Director Analyst, Gartner
This session provides insights from the digital worker survey about digital workers' sentiments and behavior toward the technology that they employ. In addition, this session will provide insights into digital workers' preferences on places to work, applications and devices to use, collaboration methods (meetings), and work culture.
Wednesday, 08 November, 2023 / 01:00 PM - 01:30 PM CET
Milind Govekar, Distinguished VP Analyst, Gartner
To accelerate the adoption of digital innovation based on cloud, organizations have to look beyond technology toward operating models. A cloud center of excellence is just the seed for a transformative journey towards a cloud-enabled I&T operating model that better empowers the business.
Wednesday, 08 November, 2023 / 02:30 PM - 03:15 PM CET
In this peer discussion, you will share your experience and hear from others how to facilitate the conversations to capture value for an ERP business case. Roundtable discussions are informal, allowing you to relax, share insights, challenges and learn lessons, experiences and approaches from your peers. Participation is required.
Wednesday, 08 November, 2023 / 03:15 PM - 03:45 PM CET
Jason Wong, Distinguished VP Analyst, Gartner
More and more business technologists are building critical digital capabilities, yet most organizations don't have a formal approach to managing and cultivating their talent. CIOs must lead their business partners in organizing and fostering an internal marketplace that effectively trains and allocates business technologist talent to maximize their potential.
Wednesday, 08 November, 2023 / 05:00 PM - 05:30 PM CET
Bryan Hayes, Sr Director Analyst, Gartner
CIOs continue to experience cost pressures due to their geography or global pressures. This session provides new insights into the pitfalls mature organizations avoid and how they optimize their costs more effectively.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Gabriela Vogel, Sr Director Analyst, Gartner
Gartner data shows that 1/3 of growth strategy failures come not from too much risk-taking but too little risk-taking. Worse, over time this approach can become ingrained into the culture of the enterprise and serve as a cloud layer over the growth potential of the business.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Michael Chiu, VP Analyst, Gartner
The customer experience (CX) is typically additive. But another path to CX improvement is via subtraction. What can you remove from your CX to make it better? What blockers are preventing a better CX, and how can you eliminate those blockers? How do you utilize a "stop doing" list? This session explains how to effectively utilize subtraction to improve your CX.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Hung LeHong, Distinguished VP Analyst, Gartner
Benchmarking your digital execution KPIs against industry peers provides an objective fact base to gauge competitive position, and to identify and launch initiatives that can be quantified and optimized. Learn how to continuously optimize and improve IT operations and digital platforms in order to achieve your strategic digital priorities.
Thursday, 09 November, 2023 / 10:30 AM - 11:00 AM CET
Bettina Tratz-Ryan, VP Analyst, Gartner
Digital will support the repositioning of the organization toward a sustainable and ESG-compliant organization. CIOs can use the digital accelerator in the short term to provide data that supports the business strategy and allows the business to report and minimize risk. In the longer term, the digital accelerator for sustainability reduces the footprint of IT and more importantly, reduces the footprint of the business.
Thursday, 09 November, 2023 / 10:30 AM - 11:15 AM CET
Beyond the media hype, CIOs need to know how AI factors into business value, risk, talent, and investment priorities, and what’s on the horizon. In this fast-evolving space, what have you done to help your organization? Roundtable discussions are informal, allowing you to relax, share insights and challenges, and learn your peers' lessons, experiences, and approaches. Participation is required.
Thursday, 09 November, 2023 / 12:00 PM - 12:30 PM CET
Jason Wong, Distinguished VP Analyst, Gartner
Citizen technologists play a crucial role in contributing to an organization’s low-code automation and development efforts. This session guides CIOs and software engineering leaders in creating an adaptive governance model to identify the unique needs of every organization, select the right mix of tools and scale citizen development programs to drive business innovation.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Paul Delory, VP Analyst, Gartner
Join the lead author of Gartner's 2023 Planning Guide for Cloud, Data Center and Edge Infrastructure as he unveils this year's top four trends for IT infrastructure and, more importantly, what engineers and architects need to do about them. Learn how to optimize and refactor cloud infrastructure, bring cloud principles on-premises, use new kinds of infrastructure and fix a skills crisis.
Thursday, 09 November, 2023 / 02:00 PM - 02:30 PM CET
Tim Nelms, Sr Director Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. CIOs can use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.