Technology continues to change the way customers engage with the organizations they do business with. But what is coming next? This session presents Gartner's view of three trends most relevant to engaging customers, their impact on customer experience and what you can do as a CIO to help your organization take advantage of these trends for growth.
Don Scheibenreif
Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Monday, 08 November, 2021 / 01:30 PM - 02:00 PM CET
(07:30 AM - 08:00 AM EST)
Three Key Trends in Where Next for Customer Experience
Thursday, 11 November, 2021 / 01:30 PM - 02:00 PM CET
(07:30 AM - 08:00 AM EST)
Customer Experience 2022: Brought to You by the Letter W
As the world experiences the ups and downs of the global pandemic, a focus on customer experience takes on increased importance. But what can CIOs do to help their organization for a world shaped by W? In this session, we will share what to expect from customers in 2022 and how CIOs can lead their team to prepare and take advantage of this opportunity.