Rachel Higham
CIO stories

Rachel Higham

Managing Director of IT & MD of Asia
Rachel started her career as a chartered accountant before moving into IT consultancy. She spent the next 20 years in various IT programme delivery, strategy & architecture and IT leadership roles in financial services with ABN Amro, M&S Money, HSBC and ACE Group (now Chubb). Rachel has spent considerable time living and working overseas in NA, LATAM, ASPAC and continental Europe. For the 2 years prior to BT, Rachel moved to the Telecoms sector and joined Vodafone as their Head of Cloud & Infrastructure. Rachel joined BT in December 2015. As Managing Director for IT she is leads BT’s global IT organisation and is responsible for the design, build, run and transformation of our platforms that support all our consumer, communication provider and enterprise customer journeys and provide insight. Rachel also leads BT’s TechWomen programme helping our female technologists reach their potential and building a rich female talent pipeline and was recently awarded the Mentor of the Year Award at the Women of Future Awards and named one of the top 30 global champions of women in business by the Financial Times for her work in this important area. Rachel is an Enterprise Architect and holds a degree in Accountancy & Law from Exeter University. She is the Chair of the Board of Trustees of FACT, a charity dedicated to using arts and technology to solve social issues and a Trustee of the Creative Foundation, a charity dedicated to regenerating Folkestone through creative activity.
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Tuesday, 05 November, 2019 02:00 PM|Tuesday, 05 November, 2019 02:45 PM
CIO Story: An Expedition to Transform IT

For an IT organization to move from evolving in generational leaps to one that continuously evergreens, requires a significant shift in mindset. In this session Rachel Higham, MD of IT at BT, will share the approaches the company has taken to inspire a culture, expectation and behaviour shift that underpins the whole scale transformation of its IT organisation.

Hear it first at Gartner IT Symposium/Xpo™ 2019