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Monday, 02 March, 2020 11:15 AM|Monday, 02 March, 2020 12:00 PM

Ask the Expert: How to Tell the IT Value Story and the Build Metrics to Communicate to Business Leadership

James Anderson, Sr Director Analyst, Gartner

This working session will explore the requirements of building I&O/IT metrics that matter to the business. Bring your questions about what metrics to share, and how to win and hold the interest of business leadership when present the IT value story. This session will offer a framework for building a better business value story and open the floor to questions and discussion about how best to engage your business leadership in an ongoing value dialogue.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:15 PM|Monday, 02 March, 2020 02:00 PM

Top Challenges to Transforming Your IT Operating Model to Digital and How to Overcome Them

Debra Curtis, VP Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including performance management, governance approach, and new ways of working, such as bimodal and moving to the product model.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 03:30 PM

Banking on Digital Business Ecosystems: Reinventing Business and Operating Models

Alistair Newton, VP Analyst, Gartner

Digital business ecosystems are defining new ways of doing business and driving revenue. They support new consumption models for consumers and enterprises alike. For banks, they represent both a huge opportunity for innovation and an impending threat to their core business models. In addressing this duopoly, bank CIOs can establish themselves as true strategic partners to the business by ensuring they maintain a deep understanding of the core principles that underpin these ecosystem models.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:15 PM|Monday, 02 March, 2020 05:00 PM

How to Become a Platform Business

David Furlonger, Distinguished VP Analyst, Gartner

One of the favored business models for digital giants and startups is the platform business. Public and private sector enterprises can also evolve to become a platform business — or have the characteristics of one. Join us for a session on what makes a great platform business and how to become one.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:15 PM|Monday, 02 March, 2020 05:00 PM

The CIO’s Essential Guide to Digital Product Management

Irving Tyler, VP Analyst, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:15 PM|Monday, 02 March, 2020 05:00 PM

Build a Programmatic Approach to Cost Optimization to Minimize Reactive Cost Cutting

James Anderson, Sr Director Analyst, Gartner

CIOs that do not have a proactive and programmatic cost optimization discipline are left to reactively respond to spend reduction requests. Now is the time to link IT deliverables to business outcomes and create a strategic approach to cost optimization and investment planning.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Don’t Overthink Digital, Three Actions CIOs Need to Take Now to Get Their Enterprise Moving Forward

Irving Tyler, VP Analyst, Gartner

Digital businesses exist and are thriving and yet most enterprises seem stuck in trying to just define what digital means. CIOs need to help their leaders get unstuck by doing three critical things — explore and analyze ecosystems, choose the platform business models that fit and design the relevant business model. This presentation gives you the tools you need to do that work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Three Bold Strategies for Customer-Experience Victory

Gene Alvarez, Distinguished VP Analyst, Gartner

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Ask the Expert: How to Improve Employee Experience

Helen Poitevin, VP Analyst, Gartner

What is employee experience? Who should map the employee journey? How do you set up personas? How do you use design techniques to improve employee experience? Who should own this process? Who should be accountable for tracking and improving employee experience? This Ask the Expert session will address these questions and others to be raised by participants.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Ask the Expert: Creating and Selling Strategy

Noah Rosenstein, Principal Analyst, Gartner

Creating strategy is difficult, particularly in organizations that don’t have a clear business strategy. Selling strategy to the board can be even more difficult especially if it involves significant changes in mindset, ways of working or levels of investment. This interactive session will deal with the problems CIOs face in developing strategy and getting buy-in for their plans. It will deal with questions such as: How to create strategy when business needs are changing so quickly? How do I get the board interested in I&T strategy?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:45 PM

Workshop: The Art of the One-Page Strategy

Wassim Azzi, Executive Partner, Gartner

Punit Sharma, Executive Partner, Gartner

Strategic planning is at the heart of every enterprise, and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 03:00 PM|Tuesday, 03 March, 2020 03:30 PM

Myths and Realities of Organizational Restructuring

Janelle Hill, Distinguished VP Analyst, Gartner

CIOs restructure their organization for many reasons, but not always for the right ones. Despite understanding that restructuring is one of the most disruptive activities for the organizational members, CIOs still start with a reorganization hoping for better outcomes. This session will dispel the myths and share the realities for why and when restructuring is the right strategy. It is not as often as we think.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

The Real Business of Blockchain: How Leaders Can Create Value in a New Digital Age

David Furlonger, Distinguished VP Analyst, Gartner

This presentation is focused on what blockchain means for business and government leaders. It explains what the Real Business of Blockchain is all about. How you need to re-engineer your business relationships, monetize illiquid assets and redistribute data and value flows to more successfully engage with the digital world. (*see Harvard/Gartner Book by the same name of the title)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

Ask the Expert: How to Improve Customer Experience and Engagement With Real-Time Continuous Intelligence

Gene Alvarez, Distinguished VP Analyst, Gartner

The growth of digital business and increased customer expectations are elevating the importance of real time, contextualized customer experiences for competitive advantage. This session will cover the emerging practice of 'always on' continuous intelligence in the customer engagement hub to prescribe the right action at the right time based on the most relevant business moment.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 11:30 AM|Wednesday, 04 March, 2020 12:15 PM

21st Century IT Budgeting: Distributing Responsibility for IT Spending

Debra Curtis, VP Analyst, Gartner

IT is the second most critical resource to any business executive, after people. However, if there’s no accountability on the demand side, IT costs run out of control! This is a blueprint for putting IT spending decisions to where they belong. IT must transparently connect costs to business outcomes. But it’s the responsibility of business executive to choose the IT services and service levels they need based on a cost-benefit analysis.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 01:15 PM|Wednesday, 04 March, 2020 01:45 PM

Mastering the Essentials of Strategy for Digital Business

Noah Rosenstein, Principal Analyst, Gartner

Strategy is critical to succeed in digital business, but most organizations are not very effective at creating it. CIOs can overcome their most common challenges and frustrations with strategy by mastering a few essential best practices. This session will give CIOs a crash course on the strategy fundamentals they need to effectively contribute to their organization's digital business success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 01:15 PM|Wednesday, 04 March, 2020 01:45 PM

How CIOs Can Drive a Customer-Centric Culture

Gene Alvarez, Distinguished VP Analyst, Gartner

Customer experience is among the top-5 priorities for multiple executive roles including the CEO and CIO. But how can you as a CIO contribute to customer experience and drive a customer-centric culture? In this session we’ll show why CX should be on your top 5 list, outline options for your involvement in CX initiatives, and share best practices on how CIOs are influencing and sometimes leading this key aspect of digital business transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 01:15 PM|Wednesday, 04 March, 2020 02:45 PM

Workshop: Use Gartner’s S-A-V-E Methodology to Launch and Sustain Your Cost-Optimization Program

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session illustrates Gartner’s four-step methodology that is based on a cross-team approach to identify cost savings opportunities. The methodology includes steps for the opportunities to be identified, analyzed,validated and approved for executing the plan to measure and report cost savings,cost reduction,and cost avoidance. The workshop activities will use infrastructure and services costs as the spend categories to work as teams to brainstorm ideas and see how to use Gartner templates to validate and report these savings to show the P&L and budget impact.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 11:15 AM|Monday, 02 March, 2020 12:00 PM

The Culture Hacking Roadmap

Elise Olding, VP Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. This session provides a roadmap for how to hack your culture and highlights critical leadership actions to ensure success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 11:15 AM|Monday, 02 March, 2020 12:00 PM

How to Make a Great Decision, Every Time

Mary Mesaglio, Distinguished VP Analyst, Gartner

CIOs make critical decisions every day — decisions that impact the viability and success of the organization, and the quality of life of the people who work there. Make those decisions count by understanding how to frame and evaluate your options using proven frameworks for every type of decision.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 11:15 AM|Monday, 02 March, 2020 12:00 PM

Finding Talent in the Digital Talent Ecosystem

Helen Poitevin, VP Analyst, Gartner

Innovative technologies are transforming how talent is developed, what we can consider "talent" and how organizations can tap into it. This session explores the impact of digital on the broader talent ecosystem that CIOs and other executives need to navigate. Executives need to rethink how they go about finding, developing and deploying talent in fundamentally new ways.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 11:15 AM|Monday, 02 March, 2020 12:45 PM

Workshop: IT Score for IT Vendor Management

Joanne Spencer, Sr Director Analyst, Gartner

Maturing your vendor management program starts by understanding your current maturity and mapping out a plan for reaching your desired state. Gartner's new ITScore model for IT vendor management provides the ability to quickly perform this assessment. This session will provide you with the tools to assess your IT vendor management maturity and build out your roadmap for advancing your organization's maturity.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:00 PM|Monday, 02 March, 2020 02:00 PM

Roundtable: Women in IT — Elevate Your Game for Strategic Impact

Mary Mesaglio, Distinguished VP Analyst, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions:
1) What holds women back from attaining leadership roles in IT?
2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies?
3) What changes are being tried to better attract, retain and promote women in IT?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:15 PM|Monday, 02 March, 2020 02:00 PM

How to Have an Engaging Conversation With Your CEO

Leigh McMullen, Distinguished VP Analyst, Gartner

Most CEOs are excellent problem solvers, but too often CIOs seek approval rather than enable their CEOs to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIOs need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 03:30 PM

Spotlight Session: Winning in the Turns: A Few Findings From Gartner Research

Miriam Burt, Managing Vice President, Gartner

Gartner is undertaking several studies to determine how organizations function effectively in “turns,” those expected or unforeseen disruptions where advantage is gained or lost. This session will focus on related findings from various Gartner practices (including IT, Finance, HR), identifying the nature of “turns” as well as the best forms of enterprise fitness seen in the data.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 03:45 PM

Ask the Expert: What Top Innovators Do

Peter Skyttegaard, Sr Director Analyst, Gartner

Innovation as a theme is popular, and more than ever is being looked at the measurable impact of innovation activities. In this session, we will share data on what leading innovators are doing, what priorities they set and what results they are getting. Use this to benchmark or create your own innovation strategy for maximum effect.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 04:30 PM

Workshop: Evolving Into Your Digital IT Operating Model

Marc Chamoun, Executive Partner, Gartner

Eyad Tachwali, Director, Advisory, Gartner

In this workshop, you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:00 PM|Monday, 02 March, 2020 05:00 PM

CIO Roundtable: Barriers to Becoming a Digital Business — What You Can Do About Them

Delel Chaabouni, Executive Partner, Gartner

Malik Meftahi, Executive Partner, Gartner

We have surpassed the Peak of Inflated Expectations for digital business transformation and top performers have moved into the continuous next era where scaling and refining digital value is the focus. But, for many CIOs, delivering digital innovation is harder than expected. To succeed, CIOs need to overcome barriers to becoming a digital business. As a result, digital seems to occupy both the Peak of Inflated Expectations and the Trough of Disillusionment on a Gartner Hype Cycle for typical and trailing performers. In this roundtable, we will actively engage and discuss: How to identify the top barriers to digital innovation and business transformation and understand how they play out in specific organisations and we will identify and develop workable remedial strategies to overcome such barriers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:15 PM|Monday, 02 March, 2020 05:00 PM

The Three Magical Transformation Ingredients That CIOs Can't Afford to Miss

Mary Mesaglio, Distinguished VP Analyst, Gartner

Everyone is digitally transforming. But there is an alarming gap between digital ambition and execution. A sense of transformation fatigue is setting in. What if we told you there are three essential ingredients that CIOs and other executives consistently miss when trying to transform? This session delves into the three most important and most overlooked ways to accelerate your transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:00 AM|Tuesday, 03 March, 2020 10:20 AM

Spotlight Session: Sharpen Your Pitch to Attract IT Talent

Miriam Burt, Managing Vice President, Gartner

An effective employee value proposition (EVP) helps improve your offer-to-acceptance ratio, accelerates the hiring cycle, and reduces compensation premiums by as much at 20%. Most CIOs, unfortunately, don’t have a data-driven approach to identifying and defining their EVP for IT talent. In this session, you will learn how to match your IT department’s context, strengths and limitations to what candidates in the market are looking for. You’ll be equipped to create a more powerful pitch for your recruiting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Five Questions on Security and Risk That CIOs Must Be Prepared to Answer at Board Meetings

Sam Olyaei, Director Analyst, Gartner

It is now a common practice, and in certain cases mandated by regulation, for a board of directors to require periodic reporting and event-based updates on the state of security and risk management in an enterprise. Developing and communicating an effective message that balances the need to protect with the need to run your business is critical to success. However, in many cases, Security and Risk Leaders are left frustrated and/or unable to answer elementary questions that the Board asks. This presentation will discuss: 1) What is the role of the board and what do they care about? 2) What are some of the most common questions that Board Members ask? (and a talk track for these questions) 3) How can Security and Risk Leaders flip the conversation to educate the Board on issues that they need to know about?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

If You Really Want to Succeed at Innovation, Define Failure Not Success

Peter Skyttegaard, Sr Director Analyst, Gartner

It's all well and good to say: Fail fast! Fail forward! Fail often! But you’re not a Silicon Valley start-up, so you’re going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

Scaling Digital Business Requires an Enterprise Operating Model Perspective

Janelle Hill, Distinguished VP Analyst, Gartner

All digital transformation strategies require significant changes to business operations. CIOs, with their business architects, can use our enterprise operating model framework to help C-suite and functional leaders understand the extent of change necessary to deliver digital strategy at scale.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 03:00 PM|Tuesday, 03 March, 2020 03:20 PM

Spotlight Session: Culture Is Not the Barrier to Digital Transformation

Leigh McMullen, Distinguished VP Analyst, Gartner

When enterprises hit digital transformation obstacles, fixing the culture is usually the prescribed remedy. However, culture is not the culprit nor the remedy. Culture is an outcome of your operating model. Re-configure your enterprise operating model to transform your culture and achieve your digital ambition. The content in this presentation is based on Gartner “Maverick" research, designed to spark new, unconventional insights.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 03:00 PM|Tuesday, 03 March, 2020 03:30 PM

20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency

Gavin Tay, Sr Director Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 03:00 PM|Tuesday, 03 March, 2020 03:30 PM

Tactics for Change Agents: Keep People Positive on the Change Journey

Elise Olding, VP Analyst, Gartner

As the pace of change increases, the best designed change plans often go awry and spiral into what seems like a mountain of resistance. The issues fall squarely on your shoulders and it can feel like an impossible undertaking. In this session, we identify the common trouble spots and how to tackle them, to keep people positive and productive throughout the change journey.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

The ESCAPE Model — Six Steps to Successful Change Leadership

Elise Olding, VP Analyst, Gartner

Digital has thrown us into an era of constant change and uncertainty, which demands a different approach to leadership. One that is about vision, inspiration, influence and enablement. Traditional change management must evolve also to create an environment and behaviours that will build the sustainable organizational capabilities that digital demands. The ESCAPE model distils change leadership into six steps that will elevate the CIO’s presence in the business, and invite greater trust, commitment and a true sense of ownership throughout the organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

What We Can Learn From Amazon, Google, Apple and Facebook on Talent Management

Helen Poitevin, VP Analyst, Gartner

As talent acquisition and retention becomes more difficult the top 5 high-tech companies are using some innovative techniques and practices to manage their talent. This session will give participants some ideas to build their own talent strategies around these best practices.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 11:30 AM|Wednesday, 04 March, 2020 12:00 PM

Innovation Idea Selection — Choosing for Success

Peter Skyttegaard, Sr Director Analyst, Gartner

Innovation leaders are struggling to separate quality innovation ideas from the wider pool of potential opportunities that, for a number of reasons, are unlikely to succeed, provide value or scale. This session provides a three-step approach to innovation opportunity selection in a more formalized, repeatable and efficient manner.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 02:00 PM|Wednesday, 04 March, 2020 02:45 PM

The Future of IT Vendor Management: Implement, Operate and Mature

Joanne Spencer, Sr Director Analyst, Gartner

In an environment of shifting trends and development in both technologies and business objectives and strategies, IT vendor management leaders must continue to develop new competencies and best practices in vendor management to support these changes and trends. In this session we introduce Gartner’s new framework for implementing operating and maturing vendor management. What are the key components and activities in IT vendor management? How can you implement an effective IT vendor management discipline? How can you achieve the optimal business outcomes from your IT vendor management discipline?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 02:00 PM|Wednesday, 04 March, 2020 02:45 PM

If You Really Want More Investment for IT, You Need to Learn the Art of the Pitch

Irving Tyler, VP Analyst, Gartner

Sorry, but the best idea or business case does not always win — sometimes it is the best pitch that convinces leaders to part with their money. And a bad pitch will absolutely sink your chances. This session will describe what a great pitch needs and how successful leaders give great pitches.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 12:05 PM|Monday, 02 March, 2020 12:25 PM

Magic Quadrant for Robotic Process Automation

Arup Roy, VP Analyst, Gartner

Robotic Process Automation continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. We examine these market forces and the leading enterprise vendors for such software.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:00 PM|Monday, 02 March, 2020 02:00 PM

Contract Negotiation Clinic: Use Gartner’s T4 Process to Optimize Megavendor Negotiations — IBM, Microsoft, Oracle and SAP

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn’t fit all vendors. The content, action items, and activities will provide participants with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big four megavendors using Gartner’s “T4” approach; T1-Tactics; T2-Templates; T3-Ts&Cs; T4-Timing.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:15 PM|Monday, 02 March, 2020 02:00 PM

Top 10 Data and Analytics Technology Trends That Will Change Your Business

Joao Tapadinhas, VP Analyst, Gartner

The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:15 PM|Monday, 02 March, 2020 02:00 PM

Digital Transformation Is Nothing Without a Digital Workplace Strategy

Gavin Tay, Sr Director Analyst, Gartner

Employee engagement lies at the heart of every digital transformation journey. While digital transformation is top of mind for every leader, the employee is often forgotten and/or ignored. This omission is more prevalent than ever as an inhibitor of business performance. The needs of your employees are changing and if you fail to adopt a digital workplace strategy you will fall behind. Successful digital transformation requires a multifaceted digital workplace approach across people, process and technology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 01:15 PM|Monday, 02 March, 2020 02:00 PM

Ask the Expert: AI in Security — What Works and What Doesn't?

Sam Olyaei, Director Analyst, Gartner

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 03:45 PM

Ask the Expert: Best Practices for AI, Machine Learning, and Virtual Assistants (Chatbots)

Bern Elliot, Distinguished VP Analyst, Gartner

Enterprises are making progress with artificial intelligence as it grows more widespread, along with many mistakes. Bring your questions with you to this interactive session where we’ll discuss best practices and use cases. Overcome obstacles to adoption and succeed by getting answers on how to determine scope, value and risk in your AI, machine learning, and virtual assistant plans.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:00 PM|Monday, 02 March, 2020 04:30 PM

Workshop: Evolving Into Your Digital IT Operating Model

Marc Chamoun, Executive Partner, Gartner

Eyad Tachwali, Director, Advisory, Gartner

In this workshop, you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:40 PM|Monday, 02 March, 2020 04:00 PM

Spotlight Session: Scaling AI From POC to Production

Arup Roy, VP Analyst, Gartner

The numbers are clear: Gartner clients are experiencing problems scaling AI from initial POCs to production-ready systems. We look at the hurdles and how to overcome them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 03:40 PM|Monday, 02 March, 2020 04:00 PM

Hype Cycle for IT in GCC

Santhosh Rao, Sr Director Analyst, Gartner

The Hype Cycle for IT in Gulf Cooperation Council (GCC) presents a snapshot of technologies that CIOs should consider. The technologies included have a direct impact on revenue generation, efficiency and/or quality improvement opportunities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 04:15 PM|Monday, 02 March, 2020 05:00 PM

The Cloud Computing Scenario: Strategy and Tactics for Success

Milind Govekar, Distinguished VP Analyst, Gartner

The cloud phenomenon continues to grow. As many companies have moved to a cloud first position, many others are finding they need advice in structuring their overall cloud strategy. This presentation will describe the state of cloud computing, major strategy elements and will explore some tactics critical to driving cloud success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:00 AM|Tuesday, 03 March, 2020 10:20 AM

4th Gen Enterprise Resource Planning (ERP) — The Untapped Source of Business Innovation and Value

Christian Hestermann, Sr Director Analyst, Gartner

ERP is no longer what it was 10 years ago. A fourth era of ERP is emerging to support changing methods of working and delivering digital business capabilities. CFOs and CIOs must learn how to leverage ERP investments to take advantage of technology advancements to create value and optimize business outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:15 AM

Leadership Vision for 2020 and Beyond — What Should CIOs Know About Infrastructure and Operations

Milind Govekar, Distinguished VP Analyst, Gartner

I&O leaders have to work with their CIOs be active contributors toward their organizations’ digital success in delivering growth by helping scale digital initiatives throughout their enterprise. Infrastructure and operations leaders have to do so primarily by better aligning their capabilities to products with the business and by delivering improved quality and by lowering costs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 10:30 AM|Tuesday, 03 March, 2020 11:30 AM

Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

Ask the Expert: Secrets of Success to Data-Driven Digital Business

Joao Tapadinhas, VP Analyst, Gartner

Digital business requires organizations to make data pervasive by design and by deed as the basis for "the way we do things here". This roundtable session will provide opportunity to meet with your peers and explore such topics as: How to balance "doing things right" and "doing the right things"? How to set the leadership agenda for both "doing" and "thinking" (with the former providing the basis for the latter)? How to ensure that stakeholders are willing and able to participate in the change to becoming data-driven?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

Ask the Expert: The Top 10 Strategic Technology Trends for 2020

David Cearley, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately. This session provides the opportunity to ask questions to gain a better understanding of the impact of these trends.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

Developing a Cloud Strategy and Building an Adoption Framework

Santhosh Rao, Sr Director Analyst, Gartner

Cloud is no longer an "if" but "how" for most organizations. Many recognize they need to adopt cloud services to remain competitive, drive innovation and create agility across their business. Join this session to learn how to build a "cloud-first" strategy for your business and begin establishing hybrid cloud architectures to consume cloud services at scale.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 01:15 PM|Tuesday, 03 March, 2020 02:00 PM

How CIOs Are Unlocking Value From AI

Bern Elliot, Distinguished VP Analyst, Gartner

AI is maturing rapidly. Today’s CIOs and leaders must decide how to best leverage the emerging AI opportunities. But not all enterprises are at the same level of maturity and all have different specific requirements. One approach will not fit all. This presentation provides leaders with an overview of current priorities, a maturity model for providing direction to their AI projects, and a method for unlocking value, creating a roadmap, and evaluating progress.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 02:15 PM|Tuesday, 03 March, 2020 03:00 PM

Exclusive Technical Professional Session: Devising Your Cloud Decision Making Framework

Drue Reeves, Practice Vice President, Gartner

The heart of a Cloud Adoption Strategy is deciding which apps/data are ready for the cloud and which are not. However, making that requires a decision framework to discover the nuances, risks, costs of each and every application. This session will help attendees create that framework and push their Cloud Strategy forward and adopt the public cloud in a measured and purposeful manner.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 03:00 PM|Tuesday, 03 March, 2020 03:30 PM

The Best Practices to Make Innovation Successful in Your Organization

Nick Jones, Distinguished VP Analyst, Gartner

Every organisation wants to innovate but many fail to achieve it because of unfriendly culture, weak innovation processes or lack of leadership. This session uses the latest Gartner surveys to identify the practices, skills and technologies that are used by those organisations who’re leaders in innovation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 09:50 AM|Wednesday, 04 March, 2020 10:10 AM

Market Guide: Voice of the Customer

Gene Alvarez, Distinguished VP Analyst, Gartner

A CX strategy will not succeed without a supporting Voice-of-the-Customer strategy. The ability to use technology to collect, analyze and act upon diverse customer feedback channels in a holistic way is critical. To succeed requires planning which types of customer feedback to collect, the skills needed to interpret the feedback and how to ensure action is taken. The VoC vendor landscape is still extremely fragmented but is rapidly gravitating towards a few suite vendors, as discussed in this Market Guide.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

How to Elevate Your Digital Business With Business-Led Data and Analytics

Joao Tapadinhas, VP Analyst, Gartner

The future of data and analytics will require line of business data & analytics in digital business — incorporated into all key decisions across all business functions. Such as marketing, HR, supply chain and industry verticals such as telco, retail, and more for speed, creativity and innovation in analytics solutions. What are the best practices in domain data & analytics? How do you get started now?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 10:30 AM|Wednesday, 04 March, 2020 11:15 AM

The Top Security and Risk Management Trends for the Middle East

Sam Olyaei, Director Analyst, Gartner

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 11:30 AM|Wednesday, 04 March, 2020 12:15 PM

Ask the Expert: Creating an Edge and Cloud Strategy

Santhosh Rao, Sr Director Analyst, Gartner

This session will allow participants to ask questions and to share experiences and success stories they have encountered as they advance along the path toward cloud and/or edge computing and IT.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 01:00 PM|Wednesday, 04 March, 2020 01:45 PM

Ask the Expert: Blockchain — Managing Business Expectations

David Furlonger, Distinguished VP Analyst, Gartner

Blockchain technology is rapidly evolving, but the path of the technology’s progress and adoption in industries is unclear. To plan their initiatives, CIOs and IT leaders must understand:
— Where is the blockchain market now?
— How it can evolve in the upcoming years?
— What to expect around technology evolution, platforms, enterprise adoption, industry readiness and blockchain-based innovations?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 01:15 PM|Wednesday, 04 March, 2020 01:45 PM

Hyperconvergence Today — A Technical Market Guide

Santhosh Rao, Sr Director Analyst, Gartner

Hyperconverged systems (HCI) have seen significant adoption in the data center. Organizations are achieving management benefits with HCI but are missing the bigger goal of allowing mixed workloads and achieving cloud-like efficiencies. This session will cover emerging architectural decisions in the hyperconverged and software-defined infrastructure markets, plus a comparison of leading hyperconverged vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 02:00 PM|Wednesday, 04 March, 2020 02:45 PM

Success With Automation Drives I&O Success

Milind Govekar, Distinguished VP Analyst, Gartner

Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 02:00 PM|Wednesday, 04 March, 2020 02:45 PM

CIO Guide to RPA (Robotic Process Automation): From Hype to Reality

David Cearley, Distinguished VP Analyst, Gartner

RPA is one of the most highly discussed areas of automation across all industries and geographic markets (as evidenced by number of Gartner searches, inquiries and downloaded documents). Its been growing at double digit growth rates for 20 quarters in row. In 1999, the big disruption was the use of offshore to create labor arbitrage. The new disruptor is automation arbitrage, a term Gartner is using to describe the recalibration of human labor to drive business outcomes. Here we provide the CIO’s guide to RPA — everything you need to know to cut through the hype.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.
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