Gartner Symposium/ITxpo 2019 4 - 6 March / Dubai, UAE

Gartner research reveals two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what you need to know to develop innovation strategy at your organization.

While postmodern enterprise resource planning (ERP) is still maturing in its adoption, a fourth era of ERP is emerging to support the digital business transformations. The 1960s-style thinking, so inherent in traditional ERP is grossly inadequate to meet the needs of the information age. As such, we are beginning to see how radical changes in ERP are needed to meet the demands of the business.

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

CIOs are often under continuing pressure to cut costs or deliver more with fewer resources. Use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives. This session examines: - How to gain IT cost optimization stakeholder buy-in? - What are the key activities to ensure a path towards IT cost optimization? - How to create a roadmap framework for communicating a vision?

CIOs need to view the world in narrative terms, not as a thesis to be argued or a pitch to be made but as a story to be told. Strategic Storytelling introduces the concept of “narrative thinking” and shows how it can be used to achieve maximum impact of communicating strategies in a digital world. Storytelling is more effective at changing minds than rational argument.

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework that outlines the technologies, the application areas, how to prioritize and manage AI projects. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

This session presents Gartner's view of the top technology trends most relevant to engaging customers in today's digital world. In this session, we will review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.

Digital ambitions are intensifying. Business opportunities are better understood as are the challenges. Technology vendors are introducing new on-demand capabilities even as operating companies build new internal capabilities. Digital collaboration is increasing among companies as is the quest for distinctive IP. This session will address questions of how all these forces are blending together in the midterm, and challenging CIOs with questions such as: (a) Should IT focus on large-scale innovation enabled by a few technologies (such as BlockChain) or small-scale innovation enabled by many technologies? (b) How should CIOs address barriers to digital adoption – such as culture - as ambitions intensify? (c) In what ways should CIOs change IT’s operating model to contribute to future innovation?

More than ever CIOs must be masterful persuaders. Our research takes a fresh and entertaining take on the art of persuasion viewed through the lens of modern neuroscience. We assume persuasion is a natural talent, but it's something even people with engineering brains can master, if they know the right tricks. You will leave this session with skills you can use to shift and transform employee groups and, ultimately, company culture.

Technology, generational, societal and political forces are coming together in a perfect storm that will change the very nature of the physical products we make, buy, sell and consume. This session will explore: What attributes will define a product, how customer intelligence will be collected, how will products move in the supply chain, where and how they will be manufactured, who will sell those products and which industries will be responsible for which parts of the ecosystem.

The world is changing rapidly - and companies that can’t innovate effectively are going to be left behind. But while innovation is easy to aspire to, it’s hard to do. Netflix founder and startup CEO Marc Randolph will share dozens of effective tips, tricks and stories drawn from his 4 decades as an entrepreneur that will help you make your company more responsive to changing conditions - regardless of your company's size or industry.

Every nation has a destiny, but throughout history ignorance and poverty prevented them from achieving it. Not any more. The Four Waves of Science can help nations attain that destiny. The First Wave was the Industrial Revolution. The Second Wave was the Electric Age. The Third Wave was the High Tech Revolution of today. And the Fourth Wave will be artificial intelligence, biotech, and nanotech. AI will create entirely new jobs, open up new markets, reduce costs and inefficiencies, creating a society which is seamless, without the friction of capitalism. AI will help to eliminate jobs which are dirty, dull, and dangerous, and open up entirely new vistas for society. Augmented reality and virtual reality will open up entirely new worlds as every aspect of society and commerce gets digitized. With the internet in our contact lens, knowledge will be almost free and everywhere, which will empower society and liberate us from ignorance. The biotech revolution will cure ancient diseases which have haunted society since the dawn of time. The genetic revolution will give us new tools to combat cancer, alzheimers, and even aging itself, and the ability to grow new organs of the body. In one generation, with proper leadership and the combined efforts of a unified people, technology can help a proud nation rise to greatness and fulfill its destiny, to become a beacon to other nations.

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

AI technologies, notably machine learning, language, and computer vision, are being applied across different industries. In this session we provide an overview of the key AI application trends, benefits and technology, as well as case studies illustrating the value enterprises are finding. Industries reviewed include financial services, hospitality, government, healthcare, automation, and IoT.

In 2025, commerce will come to you. Virtual reality, augmented reality, wearables, video and other new touchpoints will enable new interaction models, which means that buyers will not need to go to digital commerce sites. Moreover, peer-to-peer, 3D printing and drones will enable new sourcing and fulfillment models. This session will discuss these new opportunities so you can prepare to take advantage of them.

Are governments capable of digital transformation or do they more simply optimize existing processes? This presentation explores the challenges governments face to truly transform and highlights the benefits of embracing optimization.

This session will look at new business and technology innovations emerging in blockchain startups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.

Agility and flexibility are key elements of digital business transformation requiring a modern, business-oriented approach to business applications. A postmodern business applications landscape is made up of loosely-coupled solutions. However, integration and reporting issues will be overwhelming for many enterprises. How can we modernize our business applications to become a more agile business? How do we determine the boundaries of each business application? What role do cloud-based applications play?

Gartner research reveals two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what you need to know to develop innovation strategy at your organization.

Digital business is not a simple evolution of traditional business models. It is about pivoting business models to create, deliver and capture value by exploiting innovative technologies. Successful digital business executives are masters of the pivot — adopting different ambitions, skills and mindsets to fit the challenges of digital business. This session will provide CIOs and traditional business executives with advice on how they can use business model pivots to drive their digital business transformation.

Artificial intelligence, automation, IoT and myriad other technologies, along with substantial demographic and societal change will have a substantial impact on how work gets done over the next six years. This presentation will focus on one year — 2025 — and forecast the most substantial changes in how we work and offer guidance on the best ways to prepare for, and exploit these significant transformations.

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.

CIOs have been asked to develop metrics and set goals that lay out their digital business journey and sharpen expected business outcomes. This session will review how PPM leaders can: • Assess the degree of progress in delivering digital business. • Demonstrate leading indicators of changes in performance that can be reflected in enterprise business performance KPIs.

While postmodern enterprise resource planning (ERP) is still maturing in its adoption, a fourth era of ERP is emerging to support the digital business transformations. The 1960s-style thinking, so inherent in traditional ERP is grossly inadequate to meet the needs of the information age. As such, we are beginning to see how radical changes in ERP are needed to meet the demands of the business.

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

Purpose is easy if you’re SpaceX, or the CIA, you have a larger organizational purpose or mission to draw on. But some of us work for “regular” companies that sell insurance or provide drivers licenses to citizens. Purpose is a superpower that can amplify any organization no matter how mundane. But finding and leading with purpose starts with YOU!

As organizations digitize, new security competencies and roles will be required to manage the balance between the need to run the business and the need to protect the business. This presentation will highlight five critical roles that CIOs have to plan for to manage the risks arising from digital business initiatives undertaken by their organization.

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

CIOs need to view the world in narrative terms, not as a thesis to be argued or a pitch to be made but as a story to be told. Strategic Storytelling introduces the concept of “narrative thinking” and shows how it can be used to achieve maximum impact of communicating strategies in a digital world. Storytelling is more effective at changing minds than rational argument.

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Digital business transformation in your company will fail because of the culture. Culture acts as an immune system to organizational change. In this session, the expert will unpack big culture questions such as: 1. How can you create a culture program to overcome initial resistance? 2. How can you work with people's natural tendency to adapt?

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework that outlines the technologies, the application areas, how to prioritize and manage AI projects. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

How are business leader's priorities changing in response to market cycles and economic uncertainties? How is CEO thinking to change, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

Provide a framework for CIOs to communicate to their colleagues and teams: 1. What AI is for them. 2. What it can mean for their organizations. 3. How to find solutions that will work for their organization.

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

This session presents Gartner's view of the top technology trends most relevant to engaging customers in today's digital world. In this session, we will review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.

Business ecosystems can enable CIOs and their organizations to create new business models and scale digital transformation. But finding a starting point can be challenging. Three use case patterns for business ecosystems are emerging from incumbent organizations. How can CIOs help their organization choose the right one? This session helps attendees select which use case patterns will help them build a business ecosystem to accelerate digital transformation.

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how CIOs should support their organizations as they navigate the transition to an AI-enabled workforce.

Digital ambitions are intensifying. Business opportunities are better understood as are the challenges. Technology vendors are introducing new on-demand capabilities even as operating companies build new internal capabilities. Digital collaboration is increasing among companies as is the quest for distinctive IP. This session will address questions of how all these forces are blending together in the midterm, and challenging CIOs with questions such as: (a) Should IT focus on large-scale innovation enabled by a few technologies (such as BlockChain) or small-scale innovation enabled by many technologies? (b) How should CIOs address barriers to digital adoption – such as culture - as ambitions intensify? (c) In what ways should CIOs change IT’s operating model to contribute to future innovation?

More than ever CIOs must be masterful persuaders. Our research takes a fresh and entertaining take on the art of persuasion viewed through the lens of modern neuroscience. We assume persuasion is a natural talent, but it's something even people with engineering brains can master, if they know the right tricks. You will leave this session with skills you can use to shift and transform employee groups and, ultimately, company culture.

Technology, generational, societal and political forces are coming together in a perfect storm that will change the very nature of the physical products we make, buy, sell and consume. This session will explore: What attributes will define a product, how customer intelligence will be collected, how will products move in the supply chain, where and how they will be manufactured, who will sell those products and which industries will be responsible for which parts of the ecosystem.

The world is changing rapidly - and companies that can’t innovate effectively are going to be left behind. But while innovation is easy to aspire to, it’s hard to do. Netflix founder and startup CEO Marc Randolph will share dozens of effective tips, tricks and stories drawn from his 4 decades as an entrepreneur that will help you make your company more responsive to changing conditions - regardless of your company's size or industry.

Every nation has a destiny, but throughout history ignorance and poverty prevented them from achieving it. Not any more. The Four Waves of Science can help nations attain that destiny. The First Wave was the Industrial Revolution. The Second Wave was the Electric Age. The Third Wave was the High Tech Revolution of today. And the Fourth Wave will be artificial intelligence, biotech, and nanotech. AI will create entirely new jobs, open up new markets, reduce costs and inefficiencies, creating a society which is seamless, without the friction of capitalism. AI will help to eliminate jobs which are dirty, dull, and dangerous, and open up entirely new vistas for society. Augmented reality and virtual reality will open up entirely new worlds as every aspect of society and commerce gets digitized. With the internet in our contact lens, knowledge will be almost free and everywhere, which will empower society and liberate us from ignorance. The biotech revolution will cure ancient diseases which have haunted society since the dawn of time. The genetic revolution will give us new tools to combat cancer, alzheimers, and even aging itself, and the ability to grow new organs of the body. In one generation, with proper leadership and the combined efforts of a unified people, technology can help a proud nation rise to greatness and fulfill its destiny, to become a beacon to other nations.

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO agenda research, present a chance for follow-on questions and a deeper dive into the research findings. All this to help IT leaders plan their 2019 leadership agendas. Questions we will address include: • Where are CIOs focusing their efforts to improve consumer experience? • What are the Top KPIs CIOs are using to measure digital business investments? • How to Top Performers overcome barriers to achieving their objectives in digital business? • What is top of the list of game changer technologies?

Most CEOs are excellent problem solvers, but too often CIO's seek approval rather than enable their CEO's to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIO's need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

In 2025, commerce will come to you. Virtual reality, augmented reality, wearables, video and other new touchpoints will enable new interaction models, which means that buyers will not need to go to digital commerce sites. Moreover, peer-to-peer, 3D printing and drones will enable new sourcing and fulfillment models. This session will discuss these new opportunities so you can prepare to take advantage of them.

Business models matter to CIOs and the enterprises they serve. This session offers attendees the opportunity to dig deep into the issues they have with business models in their enterprises: What a business model is, how to document and use it, and how to discuss it with executives.

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

ContinuousNext is Gartner’s term for the impending era of sustained and rapid change due to digital technologies. In this Ask the Expert session, we will discuss some of the key ideas behind ContinuousNext and discuss these questions: How does ContinousNext fit with Gartner’s other concepts like Digital Business? What key capabilities does my organization need for ContinuousNext? and, How will Gartner help?

Are governments capable of digital transformation or do they more simply optimize existing processes? This presentation explores the challenges governments face to truly transform and highlights the benefits of embracing optimization.

This session will look at new business and technology innovations emerging in blockchain startups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.

Agility and flexibility are key elements of digital business transformation requiring a modern, business-oriented approach to business applications. A postmodern business applications landscape is made up of loosely-coupled solutions. However, integration and reporting issues will be overwhelming for many enterprises. How can we modernize our business applications to become a more agile business? How do we determine the boundaries of each business application? What role do cloud-based applications play?

There has been a lot of focus on the front end of innovation — how to come up with and develop great ideas. But what about the back end, when an idea has been proven and now needs to be scaled across the enterprise or customer base? Too many ideas — many of them useful, some of them transformative — die at this scaling stage. This session shows attendees how to tackle three big obstacles to scaling, what we call scale breakers, and turn them into scale makers to succeed.

Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.

Digital business is not a simple evolution of traditional business models. It is about pivoting business models to create, deliver and capture value by exploiting innovative technologies. Successful digital business executives are masters of the pivot — adopting different ambitions, skills and mindsets to fit the challenges of digital business. This session will provide CIOs and traditional business executives with advice on how they can use business model pivots to drive their digital business transformation.

Artificial intelligence, automation, IoT and myriad other technologies, along with substantial demographic and societal change will have a substantial impact on how work gets done over the next six years. This presentation will focus on one year — 2025 — and forecast the most substantial changes in how we work and offer guidance on the best ways to prepare for, and exploit these significant transformations.

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.

Gartner research reveals two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what you need to know to develop innovation strategy at your organization.

What are some of the use cases for AI in recruiting? Can we improve recruiting efficiency and effectiveness by using AI? Will we be increasing bias by using AI to rank or choose candidates? What kinds of solutions can be found on the market? How can we go about evaluating their capabilities? In this Ask The Expert session, we will focus on these and similar questions.

Faster and faster decisions are more and more critical using an increasing amount of data for business models that have become moving targets. The gap widening as we move forward, between the continuous availability of data and information, and the decisions organizations have to execute upon. The suspended moment between data and action is where decisions live — where organization combine AI techniques for maximum business differentiation.

While postmodern enterprise resource planning (ERP) is still maturing in its adoption, a fourth era of ERP is emerging to support the digital business transformations. The 1960s-style thinking, so inherent in traditional ERP is grossly inadequate to meet the needs of the information age. As such, we are beginning to see how radical changes in ERP are needed to meet the demands of the business.

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

Purpose is easy if you’re SpaceX, or the CIA, you have a larger organizational purpose or mission to draw on. But some of us work for “regular” companies that sell insurance or provide drivers licenses to citizens. Purpose is a superpower that can amplify any organization no matter how mundane. But finding and leading with purpose starts with YOU!

CIOs have been asked to develop metrics and set goals that lay out their digital business journey and sharpen expected business outcomes. This session will review how PPM leaders can: • Assess the degree of progress in delivering digital business. • Demonstrate leading indicators of changes in performance that can be reflected in enterprise business performance KPIs.

This clinic will walk through and illustrate through actual vendor scenarios how to use financial models as powerful tools when planning and strategizing vendor negotiations. The negotiation scenarios illustrated during the clinic will show how and when to use four different types of financial models and related action items for cost transparency and also to use as negotiation leverage. The analysis models will include TCA (total cost of acquisition), NPV, BAU demand forecasting, and "Make Me Whole" financial equivalency analysis for on-premises to cloud migrations.

As organizations digitize, new security competencies and roles will be required to manage the balance between the need to run the business and the need to protect the business. This presentation will highlight five critical roles that CIOs have to plan for to manage the risks arising from digital business initiatives undertaken by their organization.

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

Automation provides unprecedented cost, operational and scaling efficiencies. This is a significant enabler for I&O and business agility. Discover the trends, technologies, tools and best practices needed to adopt, leverage and scale automation within your organization.

CIOs are often under continuing pressure to cut costs or deliver more with fewer resources. Use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives. This session examines: - How to gain IT cost optimization stakeholder buy-in? - What are the key activities to ensure a path towards IT cost optimization? - How to create a roadmap framework for communicating a vision?

Sourcing and vendor management leaders often fail to adequately plan software and SaaS procurements, resulting in missed opportunities to negotiate better pricing and contract terms. In this session, you will have an opportunity to ask questions about the leverage factors and negotiation tactics you can use to avoid increased costs and risks.

CIOs need to view the world in narrative terms, not as a thesis to be argued or a pitch to be made but as a story to be told. Strategic Storytelling introduces the concept of “narrative thinking” and shows how it can be used to achieve maximum impact of communicating strategies in a digital world. Storytelling is more effective at changing minds than rational argument.

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Digital business transformation in your company will fail because of the culture. Culture acts as an immune system to organizational change. In this session, the expert will unpack big culture questions such as: 1. How can you create a culture program to overcome initial resistance? 2. How can you work with people's natural tendency to adapt?

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework that outlines the technologies, the application areas, how to prioritize and manage AI projects. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

The question of "which applications should be in the cloud?" is an important one. It must be posed as part of an iterative, holistic cloud strategy, not a never-ending series of tactical decisions. You must own the strategy building elements and operate with the goal of digital transformation in mind. This session will provide actionable advice on creating a comprehensive, enterprise cloud-based applications strategy, while offering guidance as to the what, where and when for enterprise workloads.

How are business leader's priorities changing in response to market cycles and economic uncertainties? How is CEO thinking to change, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

Provide a framework for CIOs to communicate to their colleagues and teams: 1. What AI is for them. 2. What it can mean for their organizations. 3. How to find solutions that will work for their organization.

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

This session presents Gartner's view of the top technology trends most relevant to engaging customers in today's digital world. In this session, we will review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.

Digital banking transformation initiatives are at the core of each IT budget today. Most banks’ executives think that embracing the digital journey will diminish the overall IT costs and unleash new business opportunities. However, Gartner has analyzed the IT budgets and the digital initiatives of a number of banks worldwide to discover that IT budgets are usually not decreasing at all but instead that the cost structure at the bank is changing.

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.

This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to balance cost, value and risk. Attendees from this session will receive ready-to-use checklists, templates, and matrices to execute these eight steps effectively in their organizations.

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.

Government platforms from around the world that are worthy of note and able to deliver valuable lessons to other government agencies looking to rapidly evolve their platform offerings.

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how CIOs should support their organizations as they navigate the transition to an AI-enabled workforce.

Digital ambitions are intensifying. Business opportunities are better understood as are the challenges. Technology vendors are introducing new on-demand capabilities even as operating companies build new internal capabilities. Digital collaboration is increasing among companies as is the quest for distinctive IP. This session will address questions of how all these forces are blending together in the midterm, and challenging CIOs with questions such as: (a) Should IT focus on large-scale innovation enabled by a few technologies (such as BlockChain) or small-scale innovation enabled by many technologies? (b) How should CIOs address barriers to digital adoption – such as culture - as ambitions intensify? (c) In what ways should CIOs change IT’s operating model to contribute to future innovation?

More than ever CIOs must be masterful persuaders. Our research takes a fresh and entertaining take on the art of persuasion viewed through the lens of modern neuroscience. We assume persuasion is a natural talent, but it's something even people with engineering brains can master, if they know the right tricks. You will leave this session with skills you can use to shift and transform employee groups and, ultimately, company culture.

Technology, generational, societal and political forces are coming together in a perfect storm that will change the very nature of the physical products we make, buy, sell and consume. This session will explore: What attributes will define a product, how customer intelligence will be collected, how will products move in the supply chain, where and how they will be manufactured, who will sell those products and which industries will be responsible for which parts of the ecosystem.

Sourcing and vendor procurement leaders and negotiators struggle to negotiate effective software and SaaS deals with the software megavendors: IBM, Microsoft, Oracle and SAP. This session will provide you with best practices, strategies, tips and tactics related to negotiating: • Appropriate licensing • Optimized Pricing • Robust contract terms to minimize risks

In this Ask the Expert session, Santhosh Rao will answer your questions around IaaS and PaaS functionality. This is your chance to interact with the experts that research these companies and also network with peers that are on the same cloud journey.

The world is changing rapidly - and companies that can’t innovate effectively are going to be left behind. But while innovation is easy to aspire to, it’s hard to do. Netflix founder and startup CEO Marc Randolph will share dozens of effective tips, tricks and stories drawn from his 4 decades as an entrepreneur that will help you make your company more responsive to changing conditions - regardless of your company's size or industry.

Every nation has a destiny, but throughout history ignorance and poverty prevented them from achieving it. Not any more. The Four Waves of Science can help nations attain that destiny. The First Wave was the Industrial Revolution. The Second Wave was the Electric Age. The Third Wave was the High Tech Revolution of today. And the Fourth Wave will be artificial intelligence, biotech, and nanotech. AI will create entirely new jobs, open up new markets, reduce costs and inefficiencies, creating a society which is seamless, without the friction of capitalism. AI will help to eliminate jobs which are dirty, dull, and dangerous, and open up entirely new vistas for society. Augmented reality and virtual reality will open up entirely new worlds as every aspect of society and commerce gets digitized. With the internet in our contact lens, knowledge will be almost free and everywhere, which will empower society and liberate us from ignorance. The biotech revolution will cure ancient diseases which have haunted society since the dawn of time. The genetic revolution will give us new tools to combat cancer, alzheimers, and even aging itself, and the ability to grow new organs of the body. In one generation, with proper leadership and the combined efforts of a unified people, technology can help a proud nation rise to greatness and fulfill its destiny, to become a beacon to other nations.

Most CEOs are excellent problem solvers, but too often CIO's seek approval rather than enable their CEO's to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIO's need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

In 2025, commerce will come to you. Virtual reality, augmented reality, wearables, video and other new touchpoints will enable new interaction models, which means that buyers will not need to go to digital commerce sites. Moreover, peer-to-peer, 3D printing and drones will enable new sourcing and fulfillment models. This session will discuss these new opportunities so you can prepare to take advantage of them.

Business models matter to CIOs and the enterprises they serve. This session offers attendees the opportunity to dig deep into the issues they have with business models in their enterprises: What a business model is, how to document and use it, and how to discuss it with executives.

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO agenda research, present a chance for follow-on questions and a deeper dive into the research findings. All this to help IT leaders plan their 2019 leadership agendas. Questions we will address include: • Where are CIOs focusing their efforts to improve consumer experience? • What are the Top KPIs CIOs are using to measure digital business investments? • How to Top Performers overcome barriers to achieving their objectives in digital business? • What is top of the list of game changer technologies?

AI technologies, notably machine learning, language, and computer vision, are being applied across different industries. In this session we provide an overview of the key AI application trends, benefits and technology, as well as case studies illustrating the value enterprises are finding. Industries reviewed include financial services, hospitality, government, healthcare, automation, and IoT.

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

The proliferation of technology categories, and the way products are bundled into suites, or get embedded into bigger applications create complexity that lead some into indecision and paralysis; and others into an overlapping, unmanageable technology mess. We will discuss pragmatic approaches to address questions that include: • What are the key product categories of a digital workplace architecture? • What do you need to know to choose between digital workplace technologies?

CIOs implementing IoT projects today are grappling with unprecedented pressure to ensure projects deliver compelling benefits and real business value. We will explore best practices of how to lead, organize, fund and execute IoT projects leveraging insights. We will also look at what lessons can be learned from organizations that have already completed IoT projects.

ContinuousNext is Gartner’s term for the impending era of sustained and rapid change due to digital technologies. In this Ask the Expert session, we will discuss some of the key ideas behind ContinuousNext and discuss these questions: How does ContinousNext fit with Gartner’s other concepts like Digital Business? What key capabilities does my organization need for ContinuousNext? and, How will Gartner help?

Are governments capable of digital transformation or do they more simply optimize existing processes? This presentation explores the challenges governments face to truly transform and highlights the benefits of embracing optimization.

This session will look at new business and technology innovations emerging in blockchain startups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.

Choosing the right automation tool for the challenges you’re facing can be overwhelming. Robotic process automation, analytics, bots, natural language processing and artificial intelligence are all automation options. Each works best, however, when applied to the right level of problem and when employee impact is part of the consideration.

The typical oil and gas IT operating model has been optimized for cost-effectiveness and service delivery. This model is challenged by the changing role of IT and growth of information and technology capabilities throughout the enterprise. This session explains how oil and gas CIOs can understand the forces driving change and apply a framework for design of a new IT operating model.

Agility and flexibility are key elements of digital business transformation requiring a modern, business-oriented approach to business applications. A postmodern business applications landscape is made up of loosely-coupled solutions. However, integration and reporting issues will be overwhelming for many enterprises. How can we modernize our business applications to become a more agile business? How do we determine the boundaries of each business application? What role do cloud-based applications play?

CIOs must work with their infrastructure and operations (I&O) leaders to act quickly and decisively to create a strategy that's agile, scalable and responsive to the needs of digital business. Automated, scalable and agile I&O technologies will need to replace a fragile, complex and static I&O environment. In this continuously disruptive environment, I&O leaders will have to keep pace with business objectives, by rethinking their approach toward people, process and technology. Come learn not just how to survive this environment, but how to thrive.

There has been a lot of focus on the front end of innovation — how to come up with and develop great ideas. But what about the back end, when an idea has been proven and now needs to be scaled across the enterprise or customer base? Too many ideas — many of them useful, some of them transformative — die at this scaling stage. This session shows attendees how to tackle three big obstacles to scaling, what we call scale breakers, and turn them into scale makers to succeed.

Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.

Digital business is not a simple evolution of traditional business models. It is about pivoting business models to create, deliver and capture value by exploiting innovative technologies. Successful digital business executives are masters of the pivot — adopting different ambitions, skills and mindsets to fit the challenges of digital business. This session will provide CIOs and traditional business executives with advice on how they can use business model pivots to drive their digital business transformation.

Artificial intelligence, automation, IoT and myriad other technologies, along with substantial demographic and societal change will have a substantial impact on how work gets done over the next six years. This presentation will focus on one year — 2025 — and forecast the most substantial changes in how we work and offer guidance on the best ways to prepare for, and exploit these significant transformations.

Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.

Gartner research reveals two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what you need to know to develop innovation strategy at your organization.

What are some of the use cases for AI in recruiting? Can we improve recruiting efficiency and effectiveness by using AI? Will we be increasing bias by using AI to rank or choose candidates? What kinds of solutions can be found on the market? How can we go about evaluating their capabilities? In this Ask The Expert session, we will focus on these and similar questions.

Faster and faster decisions are more and more critical using an increasing amount of data for business models that have become moving targets. The gap widening as we move forward, between the continuous availability of data and information, and the decisions organizations have to execute upon. The suspended moment between data and action is where decisions live — where organization combine AI techniques for maximum business differentiation.

While postmodern enterprise resource planning (ERP) is still maturing in its adoption, a fourth era of ERP is emerging to support the digital business transformations. The 1960s-style thinking, so inherent in traditional ERP is grossly inadequate to meet the needs of the information age. As such, we are beginning to see how radical changes in ERP are needed to meet the demands of the business.

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

Purpose is easy if you’re SpaceX, or the CIA, you have a larger organizational purpose or mission to draw on. But some of us work for “regular” companies that sell insurance or provide drivers licenses to citizens. Purpose is a superpower that can amplify any organization no matter how mundane. But finding and leading with purpose starts with YOU!

CIOs have been asked to develop metrics and set goals that lay out their digital business journey and sharpen expected business outcomes. This session will review how PPM leaders can: • Assess the degree of progress in delivering digital business. • Demonstrate leading indicators of changes in performance that can be reflected in enterprise business performance KPIs.

This clinic will walk through and illustrate through actual vendor scenarios how to use financial models as powerful tools when planning and strategizing vendor negotiations. The negotiation scenarios illustrated during the clinic will show how and when to use four different types of financial models and related action items for cost transparency and also to use as negotiation leverage. The analysis models will include TCA (total cost of acquisition), NPV, BAU demand forecasting, and "Make Me Whole" financial equivalency analysis for on-premises to cloud migrations.

As organizations digitize, new security competencies and roles will be required to manage the balance between the need to run the business and the need to protect the business. This presentation will highlight five critical roles that CIOs have to plan for to manage the risks arising from digital business initiatives undertaken by their organization.

The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.

Automation provides unprecedented cost, operational and scaling efficiencies. This is a significant enabler for I&O and business agility. Discover the trends, technologies, tools and best practices needed to adopt, leverage and scale automation within your organization.

CIOs are often under continuing pressure to cut costs or deliver more with fewer resources. Use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives. This session examines: - How to gain IT cost optimization stakeholder buy-in? - What are the key activities to ensure a path towards IT cost optimization? - How to create a roadmap framework for communicating a vision?

Sourcing and vendor management leaders often fail to adequately plan software and SaaS procurements, resulting in missed opportunities to negotiate better pricing and contract terms. In this session, you will have an opportunity to ask questions about the leverage factors and negotiation tactics you can use to avoid increased costs and risks.

CIOs need to view the world in narrative terms, not as a thesis to be argued or a pitch to be made but as a story to be told. Strategic Storytelling introduces the concept of “narrative thinking” and shows how it can be used to achieve maximum impact of communicating strategies in a digital world. Storytelling is more effective at changing minds than rational argument.

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions: 1) What holds women back from attaining leadership roles in IT? 2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies? 3) What changes are being tried to better attract, retain and promote women in IT?

Digital business transformation in your company will fail because of the culture. Culture acts as an immune system to organizational change. In this session, the expert will unpack big culture questions such as: 1. How can you create a culture program to overcome initial resistance? 2. How can you work with people's natural tendency to adapt?

This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first. • How does understanding decision making add value to your digital business platform? • What is a data and analytics platform and how does it support digital business? • How and where can you start leveraging your data and analytics today?

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework that outlines the technologies, the application areas, how to prioritize and manage AI projects. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.

The question of "which applications should be in the cloud?" is an important one. It must be posed as part of an iterative, holistic cloud strategy, not a never-ending series of tactical decisions. You must own the strategy building elements and operate with the goal of digital transformation in mind. This session will provide actionable advice on creating a comprehensive, enterprise cloud-based applications strategy, while offering guidance as to the what, where and when for enterprise workloads.

How are business leader's priorities changing in response to market cycles and economic uncertainties? How is CEO thinking to change, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.

Provide a framework for CIOs to communicate to their colleagues and teams: 1. What AI is for them. 2. What it can mean for their organizations. 3. How to find solutions that will work for their organization.

IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.

This session presents Gartner's view of the top technology trends most relevant to engaging customers in today's digital world. In this session, we will review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.

Business ecosystems can enable CIOs and their organizations to create new business models and scale digital transformation. But finding a starting point can be challenging. Three use case patterns for business ecosystems are emerging from incumbent organizations. How can CIOs help their organization choose the right one? This session helps attendees select which use case patterns will help them build a business ecosystem to accelerate digital transformation.

Digital banking transformation initiatives are at the core of each IT budget today. Most banks’ executives think that embracing the digital journey will diminish the overall IT costs and unleash new business opportunities. However, Gartner has analyzed the IT budgets and the digital initiatives of a number of banks worldwide to discover that IT budgets are usually not decreasing at all but instead that the cost structure at the bank is changing.

Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.

This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to balance cost, value and risk. Attendees from this session will receive ready-to-use checklists, templates, and matrices to execute these eight steps effectively in their organizations.

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.

Government platforms from around the world that are worthy of note and able to deliver valuable lessons to other government agencies looking to rapidly evolve their platform offerings.

By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how CIOs should support their organizations as they navigate the transition to an AI-enabled workforce.

Digital ambitions are intensifying. Business opportunities are better understood as are the challenges. Technology vendors are introducing new on-demand capabilities even as operating companies build new internal capabilities. Digital collaboration is increasing among companies as is the quest for distinctive IP. This session will address questions of how all these forces are blending together in the midterm, and challenging CIOs with questions such as: (a) Should IT focus on large-scale innovation enabled by a few technologies (such as BlockChain) or small-scale innovation enabled by many technologies? (b) How should CIOs address barriers to digital adoption – such as culture - as ambitions intensify? (c) In what ways should CIOs change IT’s operating model to contribute to future innovation?

More than ever CIOs must be masterful persuaders. Our research takes a fresh and entertaining take on the art of persuasion viewed through the lens of modern neuroscience. We assume persuasion is a natural talent, but it's something even people with engineering brains can master, if they know the right tricks. You will leave this session with skills you can use to shift and transform employee groups and, ultimately, company culture.

Technology, generational, societal and political forces are coming together in a perfect storm that will change the very nature of the physical products we make, buy, sell and consume. This session will explore: What attributes will define a product, how customer intelligence will be collected, how will products move in the supply chain, where and how they will be manufactured, who will sell those products and which industries will be responsible for which parts of the ecosystem.

Sourcing and vendor procurement leaders and negotiators struggle to negotiate effective software and SaaS deals with the software megavendors: IBM, Microsoft, Oracle and SAP. This session will provide you with best practices, strategies, tips and tactics related to negotiating: • Appropriate licensing • Optimized Pricing • Robust contract terms to minimize risks

In this Ask the Expert session, Santhosh Rao will answer your questions around IaaS and PaaS functionality. This is your chance to interact with the experts that research these companies and also network with peers that are on the same cloud journey.

The world is changing rapidly - and companies that can’t innovate effectively are going to be left behind. But while innovation is easy to aspire to, it’s hard to do. Netflix founder and startup CEO Marc Randolph will share dozens of effective tips, tricks and stories drawn from his 4 decades as an entrepreneur that will help you make your company more responsive to changing conditions - regardless of your company's size or industry.

Every nation has a destiny, but throughout history ignorance and poverty prevented them from achieving it. Not any more. The Four Waves of Science can help nations attain that destiny. The First Wave was the Industrial Revolution. The Second Wave was the Electric Age. The Third Wave was the High Tech Revolution of today. And the Fourth Wave will be artificial intelligence, biotech, and nanotech. AI will create entirely new jobs, open up new markets, reduce costs and inefficiencies, creating a society which is seamless, without the friction of capitalism. AI will help to eliminate jobs which are dirty, dull, and dangerous, and open up entirely new vistas for society. Augmented reality and virtual reality will open up entirely new worlds as every aspect of society and commerce gets digitized. With the internet in our contact lens, knowledge will be almost free and everywhere, which will empower society and liberate us from ignorance. The biotech revolution will cure ancient diseases which have haunted society since the dawn of time. The genetic revolution will give us new tools to combat cancer, alzheimers, and even aging itself, and the ability to grow new organs of the body. In one generation, with proper leadership and the combined efforts of a unified people, technology can help a proud nation rise to greatness and fulfill its destiny, to become a beacon to other nations.

Most CEOs are excellent problem solvers, but too often CIO's seek approval rather than enable their CEO's to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIO's need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

In 2025, commerce will come to you. Virtual reality, augmented reality, wearables, video and other new touchpoints will enable new interaction models, which means that buyers will not need to go to digital commerce sites. Moreover, peer-to-peer, 3D printing and drones will enable new sourcing and fulfillment models. This session will discuss these new opportunities so you can prepare to take advantage of them.

Business models matter to CIOs and the enterprises they serve. This session offers attendees the opportunity to dig deep into the issues they have with business models in their enterprises: What a business model is, how to document and use it, and how to discuss it with executives.

This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO agenda research, present a chance for follow-on questions and a deeper dive into the research findings. All this to help IT leaders plan their 2019 leadership agendas. Questions we will address include: • Where are CIOs focusing their efforts to improve consumer experience? • What are the Top KPIs CIOs are using to measure digital business investments? • How to Top Performers overcome barriers to achieving their objectives in digital business? • What is top of the list of game changer technologies?

AI technologies, notably machine learning, language, and computer vision, are being applied across different industries. In this session we provide an overview of the key AI application trends, benefits and technology, as well as case studies illustrating the value enterprises are finding. Industries reviewed include financial services, hospitality, government, healthcare, automation, and IoT.

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

The proliferation of technology categories, and the way products are bundled into suites, or get embedded into bigger applications create complexity that lead some into indecision and paralysis; and others into an overlapping, unmanageable technology mess. We will discuss pragmatic approaches to address questions that include: • What are the key product categories of a digital workplace architecture? • What do you need to know to choose between digital workplace technologies?

CIOs implementing IoT projects today are grappling with unprecedented pressure to ensure projects deliver compelling benefits and real business value. We will explore best practices of how to lead, organize, fund and execute IoT projects leveraging insights. We will also look at what lessons can be learned from organizations that have already completed IoT projects.

ContinuousNext is Gartner’s term for the impending era of sustained and rapid change due to digital technologies. In this Ask the Expert session, we will discuss some of the key ideas behind ContinuousNext and discuss these questions: How does ContinousNext fit with Gartner’s other concepts like Digital Business? What key capabilities does my organization need for ContinuousNext? and, How will Gartner help?

Are governments capable of digital transformation or do they more simply optimize existing processes? This presentation explores the challenges governments face to truly transform and highlights the benefits of embracing optimization.

This session will look at new business and technology innovations emerging in blockchain startups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.

Choosing the right automation tool for the challenges you’re facing can be overwhelming. Robotic process automation, analytics, bots, natural language processing and artificial intelligence are all automation options. Each works best, however, when applied to the right level of problem and when employee impact is part of the consideration.

The typical oil and gas IT operating model has been optimized for cost-effectiveness and service delivery. This model is challenged by the changing role of IT and growth of information and technology capabilities throughout the enterprise. This session explains how oil and gas CIOs can understand the forces driving change and apply a framework for design of a new IT operating model.

Agility and flexibility are key elements of digital business transformation requiring a modern, business-oriented approach to business applications. A postmodern business applications landscape is made up of loosely-coupled solutions. However, integration and reporting issues will be overwhelming for many enterprises. How can we modernize our business applications to become a more agile business? How do we determine the boundaries of each business application? What role do cloud-based applications play?

CIOs must work with their infrastructure and operations (I&O) leaders to act quickly and decisively to create a strategy that's agile, scalable and responsive to the needs of digital business. Automated, scalable and agile I&O technologies will need to replace a fragile, complex and static I&O environment. In this continuously disruptive environment, I&O leaders will have to keep pace with business objectives, by rethinking their approach toward people, process and technology. Come learn not just how to survive this environment, but how to thrive.

There has been a lot of focus on the front end of innovation — how to come up with and develop great ideas. But what about the back end, when an idea has been proven and now needs to be scaled across the enterprise or customer base? Too many ideas — many of them useful, some of them transformative — die at this scaling stage. This session shows attendees how to tackle three big obstacles to scaling, what we call scale breakers, and turn them into scale makers to succeed.

Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.