View By:

Agenda / Day

Monday, 02 March, 2020 / 07:15 AM - 05:00 PM GST

Gartner IT Symposium/Xpo Update

Due to ongoing concerns about the current outbreak of the coronavirus (COVID-19), Gartner has canceled IT Symposium/Xpo™. We apologize for any inconvenience this may cause and we look forward to seeing you at an upcoming conference.

If you need additional assistance, please contact GlobalConferences@gartner.com.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 07:15 AM - 05:00 PM GST

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 08:15 AM - 08:45 AM GST

Conference Orientation

Anthony Pohl, Program Director, Gartner

Attending an Orientation Session is the best way to start your experience at Gartner IT Symposium/Xpo. Whether you’re attending for the first time, or you’re returning to us, these sessions highlight the new features and activities we have incorporated into the conference

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 09:30 AM - 10:30 AM GST

Gartner Opening Keynote: Winning in the Turns — Leadership in a Digital Society

John Kost, Distinguished VP Analyst, Gartner

Gavin Tay, VP Analyst, Gartner

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

Milind Govekar, Distinguished VP Analyst, Gartner

It’s been 50 years since the first message was sent over the ARPANET, the forerunner to today’s internet. Technology-enabled connectedness has put IT leaders in a unique position to help design the next 50 years. Gartner will show how CIOs can leverage today’s technology accelerators, ContinuousNext agility, and connected people to turn dilemmas into opportunities. We will present a bold vision for the changing role of the CIO and IT in a digital society with practical advice and inspiration from across the globe.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 10:30 AM - 11:15 AM GST

Refreshment Break

Join us for refreshments in a brief break between sessions. Take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 10:30 AM - 05:00 PM GST

IT Xpo Opening Hours

Join us as IT Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 10:35 AM - 10:55 AM GST

Conference Orientation

Anthony Pohl, Program Director, Gartner

Attending an Orientation Session is the best way to start your experience at Gartner IT Symposium/Xpo. Whether you’re attending for the first time, or you’re returning to us, these sessions highlight the new features and activities we have incorporated into the conference.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 10:50 AM - 11:10 AM GST

Darktrace: Offensive AI vs. Defensive AI — Battle of the Algorithms

Among rapidly evolving technological advancements, the emergence of AI-enhanced malware is making cyber-attacks exponentially more dangerous and harder to identify. In the near future, we will begin to see supercharged, AI-powered cyber-attacks leveraged at scale. To protect against Offensive AI attacks, organizations are turning to defensive cyber AI, which can identify and neutralize emerging malicious activity, no matter when, or where, it strikes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

Finding Talent in the Digital Talent Ecosystem

Helen Poitevin, VP Analyst, Gartner

Innovative technologies are transforming how talent is developed, what we can consider "talent" and how organizations can tap into it. This session explores the impact of digital on the broader talent ecosystem that CIOs and other executives need to navigate. Executives need to rethink how they go about finding, developing and deploying talent in fundamentally new ways.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

The Top 10 Strategic Technology Trends for 2020

David Cearley, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

The Culture Hacking Roadmap

Elise Olding, VP Analyst, Gartner

Culture hacking — making immediate, emotional, visible changes to the culture — has exploded as a way to trigger on-the-ground transformation. This session provides a roadmap for how to hack your culture and highlights critical leadership actions to ensure success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

Ask the Expert: How to Tell the IT Value Story and the Build Metrics to Communicate to Business Leadership

James Anderson, Sr Director Analyst, Gartner

This working session will explore the requirements of building I&O/IT metrics that matter to the business. Bring your questions about what metrics to share, and how to win and hold the interest of business leadership when present the IT value story. This session will offer a framework for building a better business value story and open the floor to questions and discussion about how best to engage your business leadership in an ongoing value dialogue.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

How to Make a Great Decision, Every Time

Mary Mesaglio, Distinguished VP Analyst, Gartner

CIOs make critical decisions every day — decisions that impact the viability and success of the organization, and the quality of life of the people who work there. Make those decisions count by understanding how to frame and evaluate your options using proven frameworks for every type of decision.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:00 PM GST

Peer — led Meetup: Oil & Gas 4.0 - How Are You Embracing Change?

Abdul Nasser Al Mughairbi, , ADNOC Group

The implementation of digitisation, Big Data, automation and the Internet of Things, together with the lucrative opportunity created by rising demand in Asia, are driving producers in the Middle East and beyond to evolve and change. What limitations have you encountered? Where have you found success? Join this Meetup, moderated by Abdul Nasser Al Mughairbi, SVP Digital for the ADNOC Group, to share how you're embracing change. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:15 PM GST

Digital Leader Panel: Delivering a Fairer Digital Economy for All — Impact, Influences and Challenges

John Kost, Distinguished VP Analyst, Gartner

Faisal Ahmed Bakhashwain, Deputy Minister of Digital Transformation, Ministry of Civil Service - KSA

H.E. Ohoud Shehail, Director General, Ajman Digital Government

John Kost Distinguished VP Analyst, Gartner will facilitate a discussion with a panel of government leaders to talk about how they are seeing digital transformation manifest in their regions and the impact they are making in strengthening the nation’s economy, attracting investment, and improving the lives of its citizens. The discussion will touch on challenges and strategies to succeed is areas such as Data Sharing, Customer-centricity, Talent, Technology development, Change Management and more.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:15 PM GST

Roundtable: Shared Services in Digital Transformation Era

Mamdouh Khawaji, Senior Vice President of Information Technology, SEDCO

A struggle of a holding company is IT to justify a Shared Services Module and countering the pressure for extreme decentralization and being lean.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 11:15 AM - 12:45 PM GST

Workshop: IT Score for IT Vendor Management

Joanne Spencer, Sr Director Analyst, Gartner

Maturing your vendor management program starts by understanding your current maturity and mapping out a plan for reaching your desired state. Gartner's new ITScore model for IT vendor management provides the ability to quickly perform this assessment. This session will provide you with the tools to assess your IT vendor management maturity and build out your roadmap for advancing your organization's maturity.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 12:00 PM - 12:45 PM GST

Executive Programs Exclusive Networking Lunch

Join your fellow executives for the exclusive opportunity to network during Lunch. ** Seating within the executive programs members lounge is limited and is provided on a first come first serve basis.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 12:00 PM - 01:15 PM GST

Networking Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 12:05 PM - 12:25 PM GST

Magic Quadrant for Robotic Process Automation

Arup Roy, VP Analyst, Gartner

Robotic Process Automation continues to grow its footprint as organizations look for ways to improve operational efficiency and integrate digital business with legacy systems. We examine these market forces and the leading enterprise vendors for such software.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 12:35 PM - 12:55 PM GST

GitLab: Accelerating Your Digital Transformation

Velocity and speed of execution determine the winners. The faster your software teams can deliver, the bigger your advantage. Yet, traditional software development has multiple layers of friction & bottlenecks, often making simple projects complex, expensive and lengthy. Learn how to accelerate your software delivery and increase business velocity with GitLab.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:00 PM - 02:00 PM GST

Contract Negotiation Clinic: Use Gartner’s T4 Process to Optimize Megavendor Negotiations — IBM, Microsoft, Oracle and SAP

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn’t fit all vendors. The content, action items, and activities will provide participants with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. These steps focus on the "tailoring" element for each of the big four megavendors using Gartner’s “T4” approach; T1-Tactics; T2-Templates; T3-Ts&Cs; T4-Timing.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:00 PM - 02:00 PM GST

Roundtable: Women in IT — Elevate Your Game for Strategic Impact

Mary Mesaglio, Distinguished VP Analyst, Gartner

Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions:
1) What holds women back from attaining leadership roles in IT?
2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies?
3) What changes are being tried to better attract, retain and promote women in IT?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Digital Transformation Is Nothing Without a Digital Workplace Strategy

Gavin Tay, VP Analyst, Gartner

Employee engagement lies at the heart of every digital transformation journey. While digital transformation is top of mind for every leader, the employee is often forgotten and/or ignored. This omission is more prevalent than ever as an inhibitor of business performance. The needs of your employees are changing and if you fail to adopt a digital workplace strategy you will fall behind. Successful digital transformation requires a multifaceted digital workplace approach across people, process and technology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Ask the Expert: AI in Security — What Works and What Doesn't?

Sam Olyaei, Director Analyst, Gartner

No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Top Challenges to Transforming Your IT Operating Model to Digital and How to Overcome Them

Deb Curtis, VP Analyst, Gartner

Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including performance management, governance approach, and new ways of working, such as bimodal and moving to the product model.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Pause for Thought: Reimagining the Digital Economics of Banking

Alistair Newton, VP Analyst, Gartner

Fundamental economic models are shifting and adapting to new digital supply and demand drivers. Customers seek new forms of value and reward those enterprises that adapt. Employees increasing seek to work for enterprises that value attributes other than pure profits. Investment strategies are following similar paths.
As the economic foundations of banking fracture, how should CIO's react and adapt to these new challenges ?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

How to Have an Engaging Conversation With Your CEO

Leigh McMullen, Distinguished VP Analyst, Gartner

Most CEOs are excellent problem solvers, but too often CIOs seek approval rather than enable their CEOs to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIOs need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Top 10 Data and Analytics Technology Trends That Will Change Your Business

Joao Tapadinhas, VP Analyst, Gartner

The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 01:15 PM - 02:00 PM GST

Meetup: What Does Innovation Look Like In Your Smart City?

Does your city/government have an innovation zone or practice for smart cities? If so, how is it structured and who is leading it? How does your city select which ideas get tested in the innovation zone? Has your city successfully scaled any solutions from the innovation zone? If so, what contributed to that success? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 02:15 PM - 02:45 PM GST

AWS: The Future of Enterprise IT: Becoming a High-Frequency Enterprise

IT is no longer viewed just as a provider of services, with technology leaders increasingly being called upon to play a central role in the creation of new business value. Yet most enterprise IT organizations are laden with technical debt and are not as agile as they would like to be. We will share how leaders are using the cloud and effective patterns for IT to move their companies from a low-frequency rate of change to a higher-frequency pace, reducing the risk of change and creating a flywheel for more frequent value delivery.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 02:15 PM - 02:45 PM GST

Dell Technologies: Lessons From the Front Line — Cyber Resilience in a Digital World

CIO’s should prioritize a security posture that protects your organization and embraces a data driven world. The IT landscape is changing with the digital transformation world, security has to shift to be more reactive and predictable. This change put enterprises at risk and should be more business oriented.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 02:15 PM - 02:45 PM GST

Thiqah: The Death Of The CIO Role

The question (why “business-as-usual” won’t work anymore for technology teams) will be answered during this session. Most organizations today operate according to (Business think / Technology execute) to deliver software. However, the resulted software does not meet the high expectations set by users. New technologies differentiate business applications, yet the technologies aren’t necessarily the result of business requirements gathering activities. This session will take you through five practices done by Thiqah to escape the (Business think/Technology execute) mindset.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 02:15 PM - 03:00 PM GST

Exclusive Majestic Session: Gain Tomorrow’s Competitive Advantage With Today’s Smarter Spending

James Anderson, Sr Director Analyst, Gartner

Wassim Azzi, Executive Partner, Gartner

Alaa Zaher, Executive Partner, Gartner

Technology’s rise as a top driver of enterprise growth forces CIOs to rethink how their organizations prioritize and track technology funding. The right investments will give your organization a competitive advantage; the wrong moves will jeopardize growth and innovation. Join us for this exclusive Majestic session as Gartner experts help you become a leading steward for innovation and growth in your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 02:15 PM - 03:00 PM GST

Nutanix: Journey to the Enterprise Cloud

Mohammad Abulhouf, Director Sales KSA and Bahrain, Nutanix

Journey to the Enterprise Cloud

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Spotlight Session: Winning in the Turns: A Few Findings From Gartner Research

Miriam Burt, Managing Vice President, Gartner

Gartner is undertaking several studies to determine how organizations function effectively in “turns,” those expected or unforeseen disruptions where advantage is gained or lost. This session will focus on related findings from various Gartner practices (including IT, Finance, HR), identifying the nature of “turns” as well as the best forms of enterprise fitness seen in the data.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Banking on Digital Business Ecosystems: Reinventing Business and Operating Models

Alistair Newton, VP Analyst, Gartner

Digital business ecosystems are defining new ways of doing business and driving revenue. They support new consumption models for consumers and enterprises alike. For banks, they represent both a huge opportunity for innovation and an impending threat to their core business models. In addressing this duopoly, bank CIOs can establish themselves as true strategic partners to the business by ensuring they maintain a deep understanding of the core principles that underpin these ecosystem models.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Case Study: Trustworthy Society Powered by Blockchain

Mohammad Al Zarooni, Executive Director, TRA

Transforming society to be a trustworthy and secure digital society in which public and private sector offer digital services that can be availed by virtual citizens using their digital credentials in few seconds without the needs for any physical verification or physical documents.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Case Study: Driving Digital Innovation Using Big Data

Mohammad Khaled Mustafa Suleeq, Aramex, Dubai Logistics City

This case study presentation will address Aramex’s digital transformation journey of restructuring their IT organization with a new IT operating model to improve customer experience and transform last mile operational capabilities using data science, machine learning and AI

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Case Study: Digital DEWA — Building a Digital Society

Eng. Marwan Bin Haidar, Executive Vice President - Innovation & the Future, Dubai Electricity & Water Authority

How DEWA implemented a comprehensive and ambitious new Digital business model with Digital DEWA contributing to Dubai’s Vision

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:30 PM GST

Case Study: Government 2.0 — Revolutionizing The Delivery Of City Services In An Era Of Emerging Technologies

Wesam Lootah, CEO, Smart Dubai Government

This case study will address how Smart Dubai leveraged technology to transform everyday city experiences for residents and visitors in an effort to build a truly people-centric smart city. The presentation will also cover the collaboration structure that government and private sector entities need to adopt to drive success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:45 PM GST

Ask the Expert: Best Practices for AI, Machine Learning, and Virtual Assistants (Chatbots)

Bern Elliot, Distinguished VP Analyst, Gartner

Enterprises are making progress with artificial intelligence as it grows more widespread, along with many mistakes. Bring your questions with you to this interactive session where we’ll discuss best practices and use cases. Overcome obstacles to adoption and succeed by getting answers on how to determine scope, value and risk in your AI, machine learning, and virtual assistant plans.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 03:45 PM GST

Ask the Expert: What Top Innovators Do

Peter Skyttegaard, Sr Director Analyst, Gartner

Innovation as a theme is popular, and more than ever is being looked at the measurable impact of innovation activities. In this session, we will share data on what leading innovators are doing, what priorities they set and what results they are getting. Use this to benchmark or create your own innovation strategy for maximum effect.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:00 PM - 04:30 PM GST

Workshop: Evolving Into Your Digital IT Operating Model

Marc Chamoun, Executive Partner, Gartner

Eyad Tachwali, Director, Advisory, Gartner

In this workshop, you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:30 PM - 04:15 PM GST

Refreshment Break

Join us for refreshments in a brief break between sessions. Take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:30 PM - 04:15 PM GST

Peer-led Meetup: How Are You Leveraging AI for Customer Experience Management in Financial Services?

Nitin Bhargava, , Mashreq Bank

It is easy to hear great visions for what AI could do, but it's more important to share its practical accomplishments and core limitations. Join this Meetup, moderated by Nitin Bhargava, CIO of Mashreq, to share your experience with AI as a financial services IT leader. What limitations have you encountered? Where have you found success? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:40 PM - 04:00 PM GST

Hype Cycle for IT in GCC

Santhosh Rao, Sr Director Analyst, Gartner

The Hype Cycle for IT in Gulf Cooperation Council (GCC) presents a snapshot of technologies that CIOs should consider. The technologies included have a direct impact on revenue generation, efficiency and/or quality improvement opportunities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 03:40 PM - 04:00 PM GST

Spotlight Session: Scaling AI From POC to Production

Arup Roy, VP Analyst, Gartner

The numbers are clear: Gartner clients are experiencing problems scaling AI from initial POCs to production-ready systems. We look at the hurdles and how to overcome them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:00 PM - 05:00 PM GST

CIO Roundtable: Barriers to Becoming a Digital Business — What You Can Do About Them

Delel Chaabouni, Executive Partner, Gartner

Malik Meftahi, Executive Partner, Gartner

We have surpassed the Peak of Inflated Expectations for digital business transformation and top performers have moved into the continuous next era where scaling and refining digital value is the focus. But, for many CIOs, delivering digital innovation is harder than expected. To succeed, CIOs need to overcome barriers to becoming a digital business. As a result, digital seems to occupy both the Peak of Inflated Expectations and the Trough of Disillusionment on a Gartner Hype Cycle for typical and trailing performers. In this roundtable, we will actively engage and discuss: How to identify the top barriers to digital innovation and business transformation and understand how they play out in specific organisations and we will identify and develop workable remedial strategies to overcome such barriers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

The CIO’s Essential Guide to Digital Product Management

Irving Tyler, VP Analyst, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

The Cloud Computing Scenario: Strategy and Tactics for Success

Milind Govekar, Distinguished VP Analyst, Gartner

The cloud phenomenon continues to grow. As many companies have moved to a cloud first position, many others are finding they need advice in structuring their overall cloud strategy. This presentation will describe the state of cloud computing, major strategy elements and will explore some tactics critical to driving cloud success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

The Three Magical Transformation Ingredients That CIOs Can't Afford to Miss

Mary Mesaglio, Distinguished VP Analyst, Gartner

Everyone is digitally transforming. But there is an alarming gap between digital ambition and execution. A sense of transformation fatigue is setting in. What if we told you there are three essential ingredients that CIOs and other executives consistently miss when trying to transform? This session delves into the three most important and most overlooked ways to accelerate your transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

How to Become a Platform Business

David Furlonger, Distinguished VP Analyst, Gartner

One of the favored business models for digital giants and startups is the platform business. Public and private sector enterprises can also evolve to become a platform business — or have the characteristics of one. Join us for a session on what makes a great platform business and how to become one.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

Build a Programmatic Approach to Cost Optimization to Minimize Reactive Cost Cutting

James Anderson, Sr Director Analyst, Gartner

CIOs that do not have a proactive and programmatic cost optimization discipline are left to reactively respond to spend reduction requests. Now is the time to link IT deliverables to business outcomes and create a strategic approach to cost optimization and investment planning.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 02 March, 2020 / 04:15 PM - 05:00 PM GST

Ask the Expert: How Will 5G Change my Business?

Nick Jones, Distinguished VP Analyst, Gartner

5G is here promising extreme bandwidth, miniscule latency and massive IoT capacity supported by ideas like slicing and mobile edge computing. But the reality is far from the hype, and the greatest value to organisations may not come from the capabilities that operators want to sell initially. We'll discuss the 5G hype and explore when and how 5G will truly benefit enterprises.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 08:00 AM - 05:00 PM GST

Conference Registration, Information & Concierge

Conference Registration, Information & Concierge hours for the day. Conference Information & Concierge desk, located in the Joharah Foyer. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 08:00 AM - 05:00 PM GST

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 08:00 AM - 05:00 PM GST

IT Xpo Opening Hours

Join us as IT Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 09:00 AM - 09:45 AM GST

Keynote: 2020 CIO Agenda — Winning in the Turns

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? This session will discuss leadership, organizational, process and technology priorities for CIOs for the coming year.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 09:45 AM - 10:30 AM GST

Refreshment Break

Join us for refreshments in a brief break between sessions. Take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:00 AM - 10:20 AM GST

Spotlight Session: Sharpen Your Pitch to Attract IT Talent

Miriam Burt, Managing Vice President, Gartner

An effective employee value proposition (EVP) helps improve your offer-to-acceptance ratio, accelerates the hiring cycle, and reduces compensation premiums by as much at 20%. Most CIOs, unfortunately, don’t have a data-driven approach to identifying and defining their EVP for IT talent. In this session, you will learn how to match your IT department’s context, strengths and limitations to what candidates in the market are looking for. You’ll be equipped to create a more powerful pitch for your recruiting efforts.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:00 AM - 10:20 AM GST

4th Gen Enterprise Resource Planning (ERP) — The Untapped Source of Business Innovation and Value

Christian Hestermann, Sr Director Analyst, Gartner

ERP is no longer what it was 10 years ago. A fourth era of ERP is emerging to support changing methods of working and delivering digital business capabilities. CFOs and CIOs must learn how to leverage ERP investments to take advantage of technology advancements to create value and optimize business outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 10:50 AM GST

Top 10 Strategic Tech Trends Q&A

David Cearley, Distinguished VP Analyst, Gartner

Interested in a deeper dive into this year’s Top 10 Strategic Technology Trends content? Bring your questions to this interactive sessions and learn from those posed by your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Leadership Vision for 2020 and Beyond — What Should CIOs Know About Infrastructure and Operations

Milind Govekar, Distinguished VP Analyst, Gartner

I&O leaders have to work with their CIOs be active contributors toward their organizations’ digital success in delivering growth by helping scale digital initiatives throughout their enterprise. Infrastructure and operations leaders have to do so primarily by better aligning their capabilities to products with the business and by delivering improved quality and by lowering costs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Five Questions on Security and Risk That CIOs Must Be Prepared to Answer at Board Meetings

Sam Olyaei, Director Analyst, Gartner

It is now a common practice, and in certain cases mandated by regulation, for a board of directors to require periodic reporting and event-based updates on the state of security and risk management in an enterprise. Developing and communicating an effective message that balances the need to protect with the need to run your business is critical to success. However, in many cases, Security and Risk Leaders are left frustrated and/or unable to answer elementary questions that the Board asks. This presentation will discuss: 1) What is the role of the board and what do they care about? 2) What are some of the most common questions that Board Members ask? (and a talk track for these questions) 3) How can Security and Risk Leaders flip the conversation to educate the Board on issues that they need to know about?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Ask the Expert: How to Improve Employee Experience

Helen Poitevin, VP Analyst, Gartner

What is employee experience? Who should map the employee journey? How do you set up personas? How do you use design techniques to improve employee experience? Who should own this process? Who should be accountable for tracking and improving employee experience? This Ask the Expert session will address these questions and others to be raised by participants.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Three Bold Strategies for Customer-Experience Victory

Gene Alvarez, Distinguished VP Analyst, Gartner

The foundations of successful CX initiatives require coordination, direction and accountability. To get ahead requires contradicting conventional wisdom by not correlating data, innovating or delighting customers. But to get to the top requires making much more radical and transformative decisions. This presentation looks at three bold strategies to become the simplest, quickest or most focused.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

What Happens When the Second Half of the Internet Comes Online

Leigh McMullen, Distinguished VP Analyst, Gartner

The internet now reaches more than half the world's population. Conventional wisdom suggests that solutions that served the first half will trickle down and serve the second. The Conventional wisdom is dead wrong. People living in the "2nd half" have different problems and seek different solutions. The 2nd half presents the greatest blue ocean market opportunity the world has ever seen. it also will challenge the status quo in unexpected ways.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Don’t Overthink Digital, Three Actions CIOs Need to Take Now to Get Their Enterprise Moving Forward

Irving Tyler, VP Analyst, Gartner

Digital businesses exist and are thriving and yet most enterprises seem stuck in trying to just define what digital means. CIOs need to help their leaders get unstuck by doing three critical things — explore and analyze ecosystems, choose the platform business models that fit and design the relevant business model. This presentation gives you the tools you need to do that work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Ask the Expert: Creating and Selling Strategy

Noah Rosenstein, Principal Analyst, Gartner

Creating strategy is difficult, particularly in organizations that don’t have a clear business strategy. Selling strategy to the board can be even more difficult especially if it involves significant changes in mindset, ways of working or levels of investment. This interactive session will deal with the problems CIOs face in developing strategy and getting buy-in for their plans. It will deal with questions such as: How to create strategy when business needs are changing so quickly? How do I get the board interested in I&T strategy?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:15 AM GST

Meetup: Women in IT — Share Your Practical Realities of Leaning In

Do you share your perspectives and opinions as often and as forcefully as men? How do others react to you when you speak up? Are your views given equal weight? Do you feel you have unique challenges in your organization because you are a woman? Discuss the practical realities of leaning in with other women in IT. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 10:30 AM - 11:30 AM GST

Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 11:30 AM - 12:00 PM GST

Rimini Street: The Adoption Paradigm - How Market Forces Are Shaping Enterprise Software Roadmaps

New market forces are creating pressure on businesses to adopt new technologies.
In response CIOs are adopting a new paradigm for IT planning, shifting their strategies to be more business-driven, ensuring that every IT initiative, every dollar and resource makes a difference for the business.
Learn how these market forces have helped local businesses to influence their enterprise software roadmap

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 11:30 AM - 12:00 PM GST

Oracle: The Hidden Data Economy and Autonomous Data Management

Paul Sonderegger, Big Data Strategist, Oracle

Inside every company is a hidden data economy.Seeing enterprise data creation, use, and management in terms of supply, demand, and transaction costs will enable companies to compete more effectively on data. In this session, learn to see the data economy hiding in your company and hear Oracle's vision for helping you get the most out of it.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 11:30 AM - 12:00 PM GST

Tamkeen: Digital Government Transformation… Can We Do Much MORE For LESS?

Digital Transformation initiatives are rapidly being executed that deliver valuable services to citizens & residents.Governmental CIO are reevaluating their business models but are still burdened with large investments that prevent them from reaching their goals.We will present viable alternatives to do more for less leveraging innovative business models and a new approach for managed IT services

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 11:30 AM - 12:15 PM GST

GE Digital: Putting Industrial Data to Work

We’re transforming how industry solves its toughest challenges; from enabling more renewable energy on the grid, to reducing emissions, increasing plant productivity, adapting to demand and keeping their teams safe. Our years of hard-won insights mean we’re uniquely positioned to help our customers better operate, optimize and analyze their work to deliver greater results today – and in the future

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 12:00 PM - 01:15 PM GST

Industry Networking Lunch

Join your peers, front-runners and industry-leaders for an informal Industry focused lunch.

Industries;

Education, Financial Services, Government, Oil & Gas & Retail.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 12:40 PM - 01:00 PM GST

Software AG: Does Your Organization Need Data Glasses?

The path to Cognizable Decipherable Explicable Data! - Is your data blurry therefore un-useable? Are you able to leverage data insights in a way the optimizes performance and provides the best CXM? Join us to see how Software AG can give your organization glasses in order to see your data clearly and to make sense of it.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

Developing a Cloud Strategy and Building an Adoption Framework

Santhosh Rao, Sr Director Analyst, Gartner

Cloud is no longer an "if" but "how" for most organizations. Many recognize they need to adopt cloud services to remain competitive, drive innovation and create agility across their business. Join this session to learn how to build a "cloud-first" strategy for your business and begin establishing hybrid cloud architectures to consume cloud services at scale.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

Government Cloud 2025: Fighting, Implementing or Optimizing?

Neville Cannon, Sr Director Analyst, Gartner

A provocative look into the future to see which of the three potential positions government agencies have taken and what this means if we back time to today, for what they should be doing now.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

How CIOs Are Unlocking Value From AI

Bern Elliot, Distinguished VP Analyst, Gartner

AI is maturing rapidly. Today’s CIOs and leaders must decide how to best leverage the emerging AI opportunities. But not all enterprises are at the same level of maturity and all have different specific requirements. One approach will not fit all. This presentation provides leaders with an overview of current priorities, a maturity model for providing direction to their AI projects, and a method for unlocking value, creating a roadmap, and evaluating progress.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

If You Really Want to Succeed at Innovation, Define Failure Not Success

Peter Skyttegaard, Sr Director Analyst, Gartner

It's all well and good to say: Fail fast! Fail forward! Fail often! But you’re not a Silicon Valley start-up, so you’re going to be up against organizational antibodies that are extremely stealthy and insidious. In most cases, there is an incompatibility between the failure required for successful innovation and the failure-phobia that inhabits most corporate cultures. This short session will describe the difference between good and bad innovation failure and provide a way to get around the innovation-killing antibodies that lurk in every enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

Ask the Expert: The Top 10 Strategic Technology Trends for 2020

David Cearley, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately. This session provides the opportunity to ask questions to gain a better understanding of the impact of these trends.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

Ask the Expert: Secrets of Success to Data-Driven Digital Business

Joao Tapadinhas, VP Analyst, Gartner

Digital business requires organizations to make data pervasive by design and by deed as the basis for "the way we do things here". This roundtable session will provide opportunity to meet with your peers and explore such topics as: How to balance "doing things right" and "doing the right things"? How to set the leadership agenda for both "doing" and "thinking" (with the former providing the basis for the latter)? How to ensure that stakeholders are willing and able to participate in the change to becoming data-driven?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:00 PM GST

Scaling Digital Business Requires an Enterprise Operating Model Perspective

Janelle Hill, Distinguished VP Analyst, Gartner

All digital transformation strategies require significant changes to business operations. CIOs, with their business architects, can use our enterprise operating model framework to help C-suite and functional leaders understand the extent of change necessary to deliver digital strategy at scale.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 01:15 PM - 02:45 PM GST

Workshop: The Art of the One-Page Strategy

Wassim Azzi, Executive Partner, Gartner

Punit Sharma, Executive Partner, Gartner

Strategic planning is at the heart of every enterprise, and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 02:15 PM - 02:45 PM GST

Huawei: Building a Fully Connected, Intelligent World

In the intelligent era, computing power has become a crucial productive force, data is the new factor of production, and 5G, AI, and Cloud are fast becoming the new catalysts of productivity. With a vision of building a fully connected, intelligent world, Huawei is continuously innovating in heterogeneous computing power, data convergence, network-cloud synergy, and AI innovation to enable digital transformation in various industries.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 02:15 PM - 02:45 PM GST

Tata Consultancy Services: Ecosystem-led Transformation in a Business 4.0 World

Digital trends along with opportunities enabled by AI, IoT, Cloud, Blockchain, etc., are driving the next generation Transformation of businesses and the creation of digital business ecosystems. Enterprises can no longer afford to think of themselves as self-sufficient silos. Companies are developing partnership ecosystems with startups, suppliers, service providers & even competitors to expand beyond in-house capabilities. The ability to deliver across a wide customer base and the ability to create exponential value depends on doing so across the ecosystem. Business must rapidly tap into the capabilities and resources of such ecosystems, perhaps through technology platforms, for successful enterprise transformational programs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 02:15 PM - 02:45 PM GST

Google Cloud: Anthos - Bringing Hybrid Cloud to you

Anup Joy, Digital Architect, Arab Bank

Saad Ouchkir, Head of Customer Engineers, MEA, Google Cloud

Hybrid cloud deployments are here to stay. Discover how Google Cloud can help you move to a Hybrid Cloud Deployment while continuing to use your existing on-premise investments flexibly and securely. In Addition, you will hear from Arab Bank and how they modernised their applications by leveraging Google Cloud and Microservices Architecture that helped accelerate their Digital Transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 02:15 PM - 02:45 PM GST

Dimension Data: Meet the Executives Responsible For Rapidly Digitising Las Vegas — From Edge to Application to Business Outcome

This year there is a very prevalent narrative of “Leading a Digital Society”, which at its core is about momentum, adaptiveness and driving organisational dynamism through technology.
As a leader, you are fully aware of the beneficial traits which could be captured in your organization through technology – however often the “Art of possible” remains only a distant strategy, idea or concept as an increasing amount of organisations are failing to actualise technology value within their operations, their products and their business model.
Join our executives as we take an abstracted view of how data can be leveraged for your organisational future by leveraging real production cases with quantified monetary value to accentuate the benefits, risks and associated value to be gained.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 02:15 PM - 03:00 PM GST

Exclusive Technical Professional Session: Devising Your Cloud Decision Making Framework

Drue Reeves, Practice Vice President, Gartner

The heart of a Cloud Adoption Strategy is deciding which apps/data are ready for the cloud and which are not. However, making that requires a decision framework to discover the nuances, risks, costs of each and every application. This session will help attendees create that framework and push their Cloud Strategy forward and adopt the public cloud in a measured and purposeful manner.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:20 PM GST

Spotlight Session: Culture Is Not the Barrier to Digital Transformation

Leigh McMullen, Distinguished VP Analyst, Gartner

When enterprises hit digital transformation obstacles, fixing the culture is usually the prescribed remedy. However, culture is not the culprit nor the remedy. Culture is an outcome of your operating model. Re-configure your enterprise operating model to transform your culture and achieve your digital ambition. The content in this presentation is based on Gartner “Maverick" research, designed to spark new, unconventional insights.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:30 PM GST

20 Culture Hacks to Improve Digital Workplace Adoption and Efficiency

Gavin Tay, VP Analyst, Gartner

Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your organization works.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:30 PM GST

Lessons Learned for Government Shared Services to Succeed

Neville Cannon, Sr Director Analyst, Gartner

Governments continue to repeat mistakes when establishing shared services, thus effectively setting them up to fail. Learn from the lessons of where shared services have succeeded to place your shared service on the road to deliver to their clients.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:30 PM GST

Myths and Realities of Organizational Restructuring

Janelle Hill, Distinguished VP Analyst, Gartner

CIOs restructure their organization for many reasons, but not always for the right ones. Despite understanding that restructuring is one of the most disruptive activities for the organizational members, CIOs still start with a reorganization hoping for better outcomes. This session will dispel the myths and share the realities for why and when restructuring is the right strategy. It is not as often as we think.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:30 PM GST

The Best Practices to Make Innovation Successful in Your Organization

Nick Jones, Distinguished VP Analyst, Gartner

Every organisation wants to innovate but many fail to achieve it because of unfriendly culture, weak innovation processes or lack of leadership. This session uses the latest Gartner surveys to identify the practices, skills and technologies that are used by those organisations who’re leaders in innovation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:30 PM GST

Tactics for Change Agents: Keep People Positive on the Change Journey

Elise Olding, VP Analyst, Gartner

As the pace of change increases, the best designed change plans often go awry and spiral into what seems like a mountain of resistance. The issues fall squarely on your shoulders and it can feel like an impossible undertaking. In this session, we identify the common trouble spots and how to tackle them, to keep people positive and productive throughout the change journey.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:45 PM GST

CIO Meetup: How Are You Structuring Your Teams to Support Your Digital Business Platform?

Join this Meetup to discuss how your organization built or plans to build a team structure that supports your digital business platform. What worked? What didn't? How did you approach designing and developing a new team structure? What challenges have you faced? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 03:45 PM GST

Ask the Expert: Digital Innovation in Oil and Gas – The Outlook For 2020 and Beyond

Simon Cushing, Sr Director Analyst, Gartner

Digital ambitions are growing, and the opportunities and challenges are better understood. Technology vendors offer new capabilities even as operating companies build internal capabilities, widening choice. But while some are advancing quickly, others struggle to progress. This session will explore questions of digitalization is playing out in the industry challenging CIOs with issues such as:
a) The innovation focus of IT – many or few technologies?
b) How to tackle barriers to digital adoption
c) How should IT’s operating model evolve as ambitions intensify?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:00 PM - 04:00 PM GST

Roundtable: Open Source Cloud, Infrastructure Under Control

Yasser Nughaimshi, Head of System Compliance, Saudi Aramco

This roundtable discussion will address how to build a cloud that is opensource ground up, to host critical workloads and assure quality of service

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:30 PM - 04:15 PM GST

Refreshment Break

Join us for refreshments in a brief break between sessions. Take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:40 PM - 04:10 PM GST

Exclusive Book Signing with David Furlonger

David Furlonger, Distinguished VP Analyst, Gartner

Join us for an exclusive opportunity to meet Gartner Expert David Furlonger, co-author of The Real Business of Blockchain, and receive your complimentary signed copy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 03:50 PM - 04:10 PM GST

Dell Technologies: Emerging Technologies Changing the Future of Work

Details to follow soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 04:15 PM - 05:00 PM GST

Guest Keynote: Fit for the Future

Gary Hamel, Business Thinker,

As the 21st century unfolds, human beings face a daunting array of challenges, including climate change, income inequality, slowing productivity growth, ethnic strife, drug-resistant superbugs, cyber threats, mass migration, job-displacing automation and resource scarcity. In this keynote, Gary Hamel will provide a detailed blueprint for dismantling bureaucracy and creating organizations that are adaptable, inventive and empowering. He will demonstrate how to make the leap from a management model that maximizes compliance to one that maximizes contribution. Key topics will include:


●Motivation: How do we acquire the courage needed to challenge the bureaucratic status quo?

●Mindsets: How do we rid ourselves of out-dated “managerialist” beliefs that frustrate progress?

●Models: What can we learn organizations that are breaking the bureaucratic mold—that have embraced the principles of humanocracy and are, on average, more profitable and resilient than their peers.


●Migration: Where do you begin in “hacking” legacy management practices—how do you engineer large-scale change that is both revolutionary and prudent?

The future of our species depends on our ability to effectively harness the imagination and passion of every human being at work, and for that to happen, we will need a revolution in how we manage, lead and organize that is as radical as the revolution that launched the industrial age a century and a half ago.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 03 March, 2020 / 05:15 PM - 05:45 PM GST

Exclusive Fireside Chat with Gary Hamel

Gary Hamel, Business Thinker,

Please join our keynote speaker, Gary Hamel for a fireside chat following the keynote. Exclusively for our Executive Programs Members and Majestic Program Attendees.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 08:00 AM - 03:45 PM GST

Conference Registration, Information & Concierge

Conference Registration, Information & Concierge hours for the day. Conference Information & Concierge desk, located in the Joharah Foyer. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 08:00 AM - 03:45 PM GST

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 08:00 AM - 03:45 PM GST

IT Xpo Opening Hours

Join us as IT Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 09:00 AM - 09:45 AM GST

Guest Keynote: Happiness in Business

Tshering Tobgay, Former Prime Minster, Bhutan

Gross National Happiness is a philosophy that guides the nation of Bhutan. In this keynote Tshering Tobgay the former Prime Minister of Bhutan will address the principles of GNH and highlight key opportunities and challenges that governments and businesses need to address in order to create a vibrant and happy society. He will bring to life the key reasons leading to happiness in nations around the world and the importance of partnerships between governments and businesses in order to promote the condition of happiness.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 09:45 AM - 10:30 AM GST

Refreshment Break

Join us for refreshments in a brief break between sessions. Take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 09:50 AM - 10:10 AM GST

Market Guide: Voice of the Customer

Gene Alvarez, Distinguished VP Analyst, Gartner

A CX strategy will not succeed without a supporting Voice-of-the-Customer strategy. The ability to use technology to collect, analyze and act upon diverse customer feedback channels in a holistic way is critical. To succeed requires planning which types of customer feedback to collect, the skills needed to interpret the feedback and how to ensure action is taken. The VoC vendor landscape is still extremely fragmented but is rapidly gravitating towards a few suite vendors, as discussed in this Market Guide.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 09:55 AM - 10:25 AM GST

Exclusive Fireside Chat with Tshering Tobgay

Tshering Tobgay, Former Prime Minster, Bhutan

Please join our keynote speaker, Tshering Tobgay for a fireside chat following the keynote. Exclusively for our Executive Programs Members and Majestic Program Attendees.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

Ask the Expert: Digital Twins — An Oil and Gas Perspective

Simon Cushing, Sr Director Analyst, Gartner

In this Ask the Expert session,we will discuss the following questions:
1. Digital twins underpin new operational capabilities in more and more industries — what are they?
2. How are pace-setting oil and gas companies using digital twins to deliver value in new ways?
3. How can CIOs understand,define and engage with digital twin initiatives in their enterprise?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

The ESCAPE Model — Six Steps to Successful Change Leadership

Elise Olding, VP Analyst, Gartner

Digital has thrown us into an era of constant change and uncertainty, which demands a different approach to leadership. One that is about vision, inspiration, influence and enablement. Traditional change management must evolve also to create an environment and behaviours that will build the sustainable organizational capabilities that digital demands. The ESCAPE model distils change leadership into six steps that will elevate the CIO’s presence in the business, and invite greater trust, commitment and a true sense of ownership throughout the organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

The Top Security and Risk Management Trends for the Middle East

Sam Olyaei, Director Analyst, Gartner

This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

What We Can Learn From Amazon, Google, Apple and Facebook on Talent Management

Helen Poitevin, VP Analyst, Gartner

As talent acquisition and retention becomes more difficult the top 5 high-tech companies are using some innovative techniques and practices to manage their talent. This session will give participants some ideas to build their own talent strategies around these best practices.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

Ask the Expert: How to Improve Customer Experience and Engagement With Real-Time Continuous Intelligence

Gene Alvarez, Distinguished VP Analyst, Gartner

The growth of digital business and increased customer expectations are elevating the importance of real time, contextualized customer experiences for competitive advantage. This session will cover the emerging practice of 'always on' continuous intelligence in the customer engagement hub to prescribe the right action at the right time based on the most relevant business moment.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

The Real Business of Blockchain: How Leaders Can Create Value in a New Digital Age

David Furlonger, Distinguished VP Analyst, Gartner

This presentation is focused on what blockchain means for business and government leaders. It explains what the Real Business of Blockchain is all about. How you need to re-engineer your business relationships, monetize illiquid assets and redistribute data and value flows to more successfully engage with the digital world. (*see Harvard/Gartner Book by the same name of the title)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 10:30 AM - 11:15 AM GST

How to Elevate Your Digital Business With Business-Led Data and Analytics

Joao Tapadinhas, VP Analyst, Gartner

The future of data and analytics will require line of business data & analytics in digital business — incorporated into all key decisions across all business functions. Such as marketing, HR, supply chain and industry verticals such as telco, retail, and more for speed, creativity and innovation in analytics solutions. What are the best practices in domain data & analytics? How do you get started now?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:00 PM GST

Innovation Idea Selection — Choosing for Success

Peter Skyttegaard, Sr Director Analyst, Gartner

Innovation leaders are struggling to separate quality innovation ideas from the wider pool of potential opportunities that, for a number of reasons, are unlikely to succeed, provide value or scale. This session provides a three-step approach to innovation opportunity selection in a more formalized, repeatable and efficient manner.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:00 PM GST

Case Study: Utilizing Digital to Create a Better World

Khaled Al Huraimel, Group Chief Executive Officer, Bee'ah

How can companies utilize digital transformation to make a better world for us all to live in and how to diversify revenue in traditional businesses impacted heavily by technology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:00 PM GST

Case Study: Digital Transformation — Connecting Dots

Dina Fares, Director, Digital Transformation Department, Ajman Digital Governement

Faced with a challenge of bridging the digital gap among entities, a solution needed to be presented that will consider the current mindsets of entities’ officials towards sharing their data and changing the current status quo that was present for many years.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:15 PM GST

Ask the Expert: Creating an Edge and Cloud Strategy

Santhosh Rao, Sr Director Analyst, Gartner

This session will allow participants to ask questions and to share experiences and success stories they have encountered as they advance along the path toward cloud and/or edge computing and IT.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:15 PM GST

21st Century IT Budgeting: Distributing Responsibility for IT Spending

Deb Curtis, VP Analyst, Gartner

IT is the second most critical resource to any business executive, after people. However, if there’s no accountability on the demand side, IT costs run out of control! This is a blueprint for putting IT spending decisions to where they belong. IT must transparently connect costs to business outcomes. But it’s the responsibility of business executive to choose the IT services and service levels they need based on a cost-benefit analysis.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 11:30 AM - 12:30 PM GST

Roundtable: Password Free Internet Banking Experience

Dr. Joseph George, Head of IT Information Systems and Technology., National Bank of Fujairah

As soon as we think of Internet Banking, we think of the password and if we cannot remember the password, you have through the go through the painful process of password reset, all of which kills the convenience factor offered by internet banking channel. We have come up with a solution to this problem.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 12:00 PM - 01:00 PM GST

Exclusive Women in IT Networking Lunch

Miriam Burt, Managing Vice President, Gartner

Join Gartner’s Managing Vice President, Miriam Burt, for an exclusive networking lunch for Women in IT. During this lunch, you will have the opportunity to meet and network with other women in IT, discuss challenges and share best practices.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 12:00 PM - 01:15 PM GST

Networking Lunch

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:00 PM - 01:45 PM GST

Ask the Expert: Blockchain — Managing Business Expectations

David Furlonger, Distinguished VP Analyst, Gartner

Blockchain technology is rapidly evolving, but the path of the technology’s progress and adoption in industries is unclear. To plan their initiatives, CIOs and IT leaders must understand:
— Where is the blockchain market now?
— How it can evolve in the upcoming years?
— What to expect around technology evolution, platforms, enterprise adoption, industry readiness and blockchain-based innovations?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:00 PM - 01:45 PM GST

Ask the Expert: Data Sovereignty and The Impact on Economic Development

Neville Cannon, Sr Director Analyst, Gartner

Ask a Gartner Expert your questions to improve your understanding of the trade-offs, the issues and impacts emerging from governments insisting on data sovereignty when contemplating cloud adoption.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:15 PM - 01:45 PM GST

How Oil and Gas CIOs Can Transition to Disruptive Strategies

Simon Cushing, Sr Director Analyst, Gartner

Leading oil and gas companies are adopting aggressive strategies designed to achieve breakout performance. Such strategies depend on a new enterprise design to enable dynamic business innovation while retaining the ability to scale efficiently. The implications for IT are profound. This session introduces a framework to clear the air and enable effective redesign of your IT operating model.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:15 PM - 01:45 PM GST

How CIOs Can Drive a Customer-Centric Culture

Gene Alvarez, Distinguished VP Analyst, Gartner

Customer experience is among the top-5 priorities for multiple executive roles including the CEO and CIO. But how can you as a CIO contribute to customer experience and drive a customer-centric culture? In this session we’ll show why CX should be on your top 5 list, outline options for your involvement in CX initiatives, and share best practices on how CIOs are influencing and sometimes leading this key aspect of digital business transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:15 PM - 01:45 PM GST

Mastering the Essentials of Strategy for Digital Business

Noah Rosenstein, Principal Analyst, Gartner

Strategy is critical to succeed in digital business, but most organizations are not very effective at creating it. CIOs can overcome their most common challenges and frustrations with strategy by mastering a few essential best practices. This session will give CIOs a crash course on the strategy fundamentals they need to effectively contribute to their organization's digital business success.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:15 PM - 01:45 PM GST

Hyperconvergence Today — A Technical Market Guide

Santhosh Rao, Sr Director Analyst, Gartner

Hyperconverged systems (HCI) have seen significant adoption in the data center. Organizations are achieving management benefits with HCI but are missing the bigger goal of allowing mixed workloads and achieving cloud-like efficiencies. This session will cover emerging architectural decisions in the hyperconverged and software-defined infrastructure markets, plus a comparison of leading hyperconverged vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 01:15 PM - 02:45 PM GST

Workshop: Use Gartner’s S-A-V-E Methodology to Launch and Sustain Your Cost-Optimization Program

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session illustrates Gartner’s four-step methodology that is based on a cross-team approach to identify cost savings opportunities. The methodology includes steps for the opportunities to be identified, analyzed,validated and approved for executing the plan to measure and report cost savings,cost reduction,and cost avoidance. The workshop activities will use infrastructure and services costs as the spend categories to work as teams to brainstorm ideas and see how to use Gartner templates to validate and report these savings to show the P&L and budget impact.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 02:00 PM - 02:45 PM GST

CIO Guide to RPA (Robotic Process Automation): From Hype to Reality

David Cearley, Distinguished VP Analyst, Gartner

RPA is one of the most highly discussed areas of automation across all industries and geographic markets (as evidenced by number of Gartner searches, inquiries and downloaded documents). Its been growing at double digit growth rates for 20 quarters in row. In 1999, the big disruption was the use of offshore to create labor arbitrage. The new disruptor is automation arbitrage, a term Gartner is using to describe the recalibration of human labor to drive business outcomes. Here we provide the CIO’s guide to RPA — everything you need to know to cut through the hype.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 02:00 PM - 02:45 PM GST

Success With Automation Drives I&O Success

Milind Govekar, Distinguished VP Analyst, Gartner

Automation enables Infrastructure and Operations teams to reduce costs, build scalable infrastructure and achieve operational efficiency. I&O teams must leverage automation to drive business agility. This session covers the trends, technologies, tools and best practices needed to leverage and scale automation within your organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 02:00 PM - 02:45 PM GST

The Future of IT Vendor Management: Implement, Operate and Mature

Joanne Spencer, Sr Director Analyst, Gartner

In an environment of shifting trends and development in both technologies and business objectives and strategies, IT vendor management leaders must continue to develop new competencies and best practices in vendor management to support these changes and trends. In this session we introduce Gartner’s new framework for implementing operating and maturing vendor management. What are the key components and activities in IT vendor management? How can you implement an effective IT vendor management discipline? How can you achieve the optimal business outcomes from your IT vendor management discipline?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 02:00 PM - 02:45 PM GST

If You Really Want More Investment for IT, You Need to Learn the Art of the Pitch

Irving Tyler, VP Analyst, Gartner

Sorry, but the best idea or business case does not always win — sometimes it is the best pitch that convinces leaders to part with their money. And a bad pitch will absolutely sink your chances. This session will describe what a great pitch needs and how successful leaders give great pitches.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 02:00 PM - 02:45 PM GST

Ask the Expert: Generating Value From Financial Services Digital Ecosystems

Alistair Newton, VP Analyst, Gartner

Digital Business ecosystems are increasing becoming a mandatory component for FSIs seeking to compete as digital business. This session will explore how participants are accessing and developing such ecosystems, where they are generating value and how they are facilitating innovation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 04 March, 2020 / 03:00 PM - 03:45 PM GST

Keynote: Gartner’s Top Strategic Predictions for 2020 and Beyond — Technology Tactics Shape Business Strategy

Nick Jones, Distinguished VP Analyst, Gartner

The use of technology to define the strategic direction of a company has been the dream of many companies during digital transformations. However, savvy CIOs will find that technologies are still only tactical elements in the larger strategy of business transformation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.
Registered Attendee
Build Your Agenda

Want to stay informed?

Get conference email updates.
Contact Information

All fields are required.

  • Step 2 of 2