Filter your agenda by the key pillars that IT executives must master to execute at a high level.
Filter your agenda by the key pillars that IT executives must master to execute at a high level.
Digital business is not a simple evolution of traditional business models. It is about pivoting business models to create, deliver and capture value by exploiting innovative technologies. Successful digital business executives are masters of the pivot — adopting different ambitions, skills and mindsets to fit the challenges of digital business. This session will provide CIOs and traditional business executives with advice on how they can use business model pivots to drive their digital business transformation.
CIOs have been asked to develop metrics and set goals that lay out their digital business journey and sharpen expected business outcomes. This session will review how PPM leaders can:
● Assess the degree of progress in delivering digital business.
● Demonstrate leading indicators of changes in performance that can be reflected in enterprise business performance KPIs.
What are some of the use cases for AI in recruiting? Can we improve recruiting efficiency and effectiveness by using AI? Will we be increasing bias by using AI to rank or choose candidates? What kinds of solutions can be found on the market? How can we go about evaluating their capabilities? In this Ask The Expert session, we will focus on these and similar questions.
The IT funding model is broken. CIOs find product-aligned teams faster, more iterative and better at managing uncertainty. Business unit leaders devote a growing share of their budgets to technology. Yet, CFOs still want the apparent certainty and cost control of project-based funding. This session will show how leading CIOs moved technology funding from rigid project-based models to product-level funding that promotes innovation, continuous delivery and close stakeholder engagement.
CIOs are often under continuing pressure to cut costs or deliver more with fewer resources. Use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving the enterprise's IT cost optimization initiatives.
This session examines:
- How to gain IT cost optimization stakeholder buy-in?
- What are the key activities to ensure a path towards IT cost optimization?
- How to create a roadmap framework for communicating a vision?
This session illustrates Gartner’s four-step methodology that is based on a cross-team approach to identify infrastructure cost savings opportunities. The methodology includes steps for the opportunities to be identified, analyzed, validated and approved for executing the plan to measure and report I&O cost savings, cost reduction, and cost avoidance.
Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework that outlines the technologies, the application areas, how to prioritize and manage AI projects. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.
How are business leader's priorities changing in response to market cycles and economic uncertainties? How is CEO thinking to change, as the digital era progresses? Based on our annual survey and other sources we assess major trends and pull out some key actions CIOs should consider to get ahead of the game.
Provide a framework for CIOs to communicate to their colleagues and teams:
1. What AI is for them.
2. What it can mean for their organizations.
3. How to find solutions that will work for their organization.
Digital banking transformation initiatives are at the core of each IT budget today. Most banks’ executives think that embracing the digital journey will diminish the overall IT costs and unleash new business opportunities. However, Gartner has analyzed the IT budgets and the digital initiatives of a number of banks worldwide to discover that IT budgets are usually not decreasing at all but instead that the cost structure at the bank is changing.
This session presents Gartner's view of the top technology trends most relevant to engaging customers in today's digital world. In this session, we will review the trends, their impact on customer engagement and what you can do next to leverage this work in your customer experience initiatives.
Business ecosystems can enable CIOs and their organizations to create new business models and scale digital transformation. But finding a starting point can be challenging. Three use case patterns for business ecosystems are emerging from incumbent organizations. How can CIOs help their organization choose the right one? This session helps attendees select which use case patterns will help them build a business ecosystem to accelerate digital transformation.
Moving to a digital operating model is a major transformation with many work streams spanning multiple years. This session addresses transformation challenges and how to overcome them, including organizational change management, workforce/talent issues and barriers in moving to the product model.
Technology, generational, societal and political forces are coming together in a perfect storm that will change the very nature of the physical products we make, buy, sell and consume. This session will explore: What attributes will define a product, how customer intelligence will be collected, how will products move in the supply chain, where and how they will be manufactured, who will sell those products and which industries will be responsible for which parts of the ecosystem.
AI technologies, notably machine learning, language, and computer vision, are being applied across different industries. In this session we provide an overview of the key AI application trends, benefits and technology, as well as case studies illustrating the value enterprises are finding. Industries reviewed include financial services, hospitality, government, healthcare, automation, and IoT.
In 2025, commerce will come to you. Virtual reality, augmented reality, wearables, video and other new touchpoints will enable new interaction models, which means that buyers will not need to go to digital commerce sites. Moreover, peer-to-peer, 3D printing and drones will enable new sourcing and fulfillment models. This session will discuss these new opportunities so you can prepare to take advantage of them.
Stories abound about how born-digital companies completely abolished the traditional organizational structure and became extremely succesful. This in turn causes CEOs to ask CIOs, who also happen to be digital business leaders, what is the appropriate organizational structure they should use for a new digital enterprise. Is there an ideal structure that fits mycompany? How does it relate to the operational model? What about changing the structure of an existing digital operation, is it straightforward?
Are governments capable of digital transformation or do they more simply optimize existing processes? This presentation explores the challenges governments face to truly transform and highlights the benefits of embracing optimization.
The typical oil and gas IT operating model has been optimized for cost-effectiveness and service delivery. This model is challenged by the changing role of IT and growth of information and technology capabilities throughout the enterprise. This session explains how oil and gas CIOs can understand the forces driving change and apply a framework for design of a new IT operating model.
Your CFO is a crucial partner in the design of a modern digital business. Working together, you can craft new business model components and renewed approaches to value creation and management. Learn the key messages to communicate to your CFO to overcome skepticism and gain financial backing for your digital business initiatives.
Predicting future technology impact on business strategy is an activity filled with uncertainty and anxiety. However, through the uncertainty, there is one inevitable outcome — CIOs must find practical approaches to dealing with fast paced trends. The meme of the future will be practice, practice, practice.
Digital business transformation is upon us. Enterprises large and small recognize the power of technology to transform their ability to deliver value. But where is it leading? The opening keynote will connect the dots on your digital journey — from culture to technologies to strategy to operating models — all so you can adapt to a world of continuous change.
Digital business is maturing, from tentative experiment to application at scale all across the whole economy. In the face of this profound change, how should CIOs respond? Come and find out what 3,102 of your peers are doing to build a new foundation to master this change. This session presents you with an opportunity to compare and contrast your view of the future with that of your peer group and so refine your leadership agenda for 2019.
Artificial intelligence, automation, IoT and myriad other technologies, along with substantial demographic and societal change will have a substantial impact on how work gets done over the next six years. This presentation will focus on one year — 2025 — and forecast the most substantial changes in how we work and offer guidance on the best ways to prepare for, and exploit these significant transformations.
Purpose is easy if you’re SpaceX, or the CIA, you have a larger organizational purpose or mission to draw on. But some of us work for “regular” companies that sell insurance or provide drivers licenses to citizens. Purpose is a superpower that can amplify any organization no matter how mundane. But finding and leading with purpose starts with YOU!
This presentation will outline ongoing changes in security operations/policy/organization, technical migrations, shifts in security mindsets, societal changes, and modifications in adversarial tactics that CIOs and their direct reports should monitor. Attendees will learn strategic changes that aren't yet widely recognized but will have broad industry impact and significant potential for disruption. Through 2022, technologies related to these trends will reach a level of maturity that crosses a critical tipping point.
This clinic will walk through and illustrate through actual vendor scenarios how to use financial models as powerful tools when planning and strategizing vendor negotiations. The negotiation scenarios illustrated during the clinic will show how and when to use four different types of financial models and related action items for cost transparency and also to use as negotiation leverage. The analysis models will include TCA (total cost of acquisition), NPV, BAU demand forecasting, and "Make Me Whole" financial equivalency analysis for on-premises to cloud migrations.
As organizations digitize, new security competencies and roles will be required to manage the balance between the need to run the business and the need to protect the business. This presentation will highlight five critical roles that CIOs have to plan for to manage the risks arising from digital business initiatives undertaken by their organization.
Although women make up nearly half of the global workforce, women are only 31% of IT employees. Unlike other professions where women have made significant strides to reach leadership positions, only 22% of IT leaders are women. This Roundtable discussion will explore the questions:
1) What holds women back from attaining leadership roles in IT?
2) What keys to success can we learn from women CIOs and from female senior business executives in technology companies?
3) What changes are being tried to better attract, retain and promote women in IT?
Digital business transformation in your company will fail because of the culture. Culture acts as an immune system to organizational change. In this session, the expert will unpack big culture questions such as:
1. How can you create a culture program to overcome initial resistance?
2. How can you work with people's natural tendency to adapt?
This session provides eight steps to use for planning negotiations with major vendors — megavendors, and new and emerging software and cloud vendors. These steps can and should be used for any major negotiation to ensure the right questions are asked and the right detail is revealed to analyze proposals from a cost optimization and risk-mitigation standpoint. They focus on engaging the right IT and business stakeholders to identify requirements and then using stakeholders as part of the negotiation plan and strategy to optimize these deals to balance cost, value and risk. Attendees from this session will receive ready-to-use checklists, templates, and matrices to execute these eight steps effectively in their organizations.
By 2020, AI becomes a positive net job motivator, creating more jobs than it destroys. As AI evolves and matures, new jobs and new ways of working will emerge. In this session, we will explore the future of work and how CIOs should support their organizations as they navigate the transition to an AI-enabled workforce.
This highly interactive session for a small group of IT leaders will provide an analyst-led opportunity to discuss the implications of the 2019 CIO agenda research, present a chance for follow-on questions and a deeper dive into the research findings. All this to help IT leaders plan their 2019 leadership agendas.
Questions we will address include:
● Where are CIOs focusing their efforts to improve consumer experience?
● What are the Top KPIs CIOs are using to measure digital business investments?
● How to Top Performers overcome barriers to achieving their objectives in digital business?
● What is top of the list of game changer technologies?
Most CEOs are excellent problem solvers, but too often CIO's seek approval rather than enable their CEO's to participate in the decision making process. This causes disengagement, and is at the root of many of the challenges CIOs and IT leaders face. CIO's need to use different tools to get their CEO to the table and keep them engaged so that they value the outcome of the decisions we ask for.
Women represent only 31% of the global IT labor pool and less than 25% of IT leaders. Leading CIOs understand that there are clear business benefits that result from including women on teams that are making innovative, strategic decisions for the digital enterprise. They also understand that improving gender balance requires both recruitment and a retention strategy. This session will show how Adidas, Telstra and others are using low-cost, high-impact ways to recruit and retain women in IT.
ContinuousNext is Gartner’s term for the impending era of sustained and rapid change due to digital technologies. In this Ask the Expert session, we will discuss some of the key ideas behind ContinuousNext and discuss these questions: How does ContinousNext fit with Gartner’s other concepts like Digital Business? What key capabilities does my organization need for ContinuousNext? and, How will Gartner help?
Gartner research reveals two primary approaches for innovation development. Top-down innovation is driven from strategic planning, but bottom-up innovation brings new styles and approaches that enterprise architects must grasp. Crowdsourcing, gamification, innovation jams, etc., all aid ideation efforts to deliver innovation strategy. This primer unveils what you need to know to develop innovation strategy at your organization.
Public cloud IaaS continues to grow as not only an alternative to in-house physical assets, but also as an enablement platform for newly conceived digital business applications. This session details the most recent Magic Quadrant, which highlights the technologies and providers in the market.
Faster and faster decisions are more and more critical using an increasing amount of data for business models that have become moving targets. The gap widening as we move forward, between the continuous availability of data and information, and the decisions organizations have to execute upon. The suspended moment between data and action is where decisions live — where organization combine AI techniques for maximum business differentiation.
While postmodern enterprise resource planning (ERP) is still maturing in its adoption, a fourth era of ERP is emerging to support the digital business transformations. The 1960s-style thinking, so inherent in traditional ERP is grossly inadequate to meet the needs of the information age. As such, we are beginning to see how radical changes in ERP are needed to meet the demands of the business.
Automation provides unprecedented cost, operational and scaling efficiencies. This is a significant enabler for I&O and business agility. Discover the trends, technologies, tools and best practices needed to adopt, leverage and scale automation within your organization.
The rise of digital twins (aka software models of physical things) is creating the next chapter for digital business platform strategies. Enterprises are leveraging Internet of Things (IoT) technologies for their digital platform journey. What is the potential of digital twins and how will digital twins affect or enhance your business or open up opportunities?
This new research explains the next phase in how data and analytics will drive every business moment and outcome improvement. The emerging data and analytics platform will be defined and demystified, and a clear roadmap for how to assemble it in your organization will be shared. Don't panic and buy some AI yet. Start here first.
● How does understanding decision making add value to your digital business platform?
● What is a data and analytics platform and how does it support digital business?
● How and where can you start leveraging your data and analytics today?
The blockchain scenario establishes a frame of reference and working model for the evolution of blockchain and the programmable economy for CIOs and senior business leaders. It provides guidance for the future and establishes a roadmap to address the challenges and opportunities afforded by decentralized, tokenized and distributed operations.
The question of "which applications should be in the cloud?" is an important one. It must be posed as part of an iterative, holistic cloud strategy, not a never-ending series of tactical decisions. You must own the strategy building elements and operate with the goal of digital transformation in mind. This session will provide actionable advice on creating a comprehensive, enterprise cloud-based applications strategy, while offering guidance as to the what, where and when for enterprise workloads.
This session will cover the current and anticipated future for cloud risks and security in the GCC through the eyes of Gartner's Hype Cycle for Cloud Security. The Hype Cycle introduces Gartner's position on the rise of cloud computing in the GCC and sheds light on technologies and standards that improve the security, governance and reliability of private and public cloud computing in the region.
IoT isn't a technology, it's a way to enable a wide range of digital business transformation from simple digitization through to radical business reinvention. This presentation examines how the CIO can lead the business to discover IoT opportunities, how to achieve business buy-in, best practices and organizational structures to make IoT innovation a success, and pitfalls to avoid.
Enterprises are on a journey to digital business, and an expansion of their application portfolios. I&O leaders need to modernize for existing applications, while adding support for agile development, rapid and real-time scaling, and low-latency analytics. Infrastructures of the future will span enterprise data centers, cloud and the intelligent edge — enabled and managed by I&O.
Application leaders should consider the use of immersive technology (virtual reality, augmented reality and mixed reality) to add value to their app portfolios, meet business demands for these technologies and shift to a post-app era mindset as part of their mobile and digital app strategies. This session provides an opportunity to ask about the specific use cases and case studies of the use of immersive technology in the enterprise and how to get started.
No one can escape the wave of artificial intelligence marketing. The promise of increased security and better automation is appealing to CIOs, but sets the wrong expectations. Being too optimistic about artificial intelligence's impact could hurt the security organization. This session will highlight how artificial intelligence might impact security and risk management, what to expect and how to adapt to the changes.
Government platforms from around the world that are worthy of note and able to deliver valuable lessons to other government agencies looking to rapidly evolve their platform offerings.
Digital ambitions are intensifying. Business opportunities are better understood as are the challenges. Technology vendors are introducing new on-demand capabilities even as operating companies build new internal capabilities. Digital collaboration is increasing among companies as is the quest for distinctive IP. This session will address questions of how all these forces are blending together in the midterm, and challenging CIOs with questions such as: (a) Should IT focus on large-scale innovation enabled by a few technologies (such as BlockChain) or small-scale innovation enabled by many technologies? (b) How should CIOs address barriers to digital adoption – such as culture - as ambitions intensify? (c) In what ways should CIOs change IT’s operating model to contribute to future innovation?
IoT is becoming a significant component of, and a major contributor to, the digital business initiatives across virtually all organizations. IoT as a whole is still an immature market however as a result of its growth, it is already dividing into Consumer, Commercial and Industrial segments. Each segment has a different solution, product and technology requirements. This Hype Cycle illustrates the current state of IoT.
In this Ask the Expert session, Santhosh Rao will answer your questions around IaaS and PaaS functionality. This is your chance to interact with the experts that research these companies and also network with peers that are on the same cloud journey.
Sourcing and vendor procurement leaders and negotiators struggle to negotiate effective software and SaaS deals with the software megavendors: IBM, Microsoft, Oracle and SAP. This session will provide you with best practices, strategies, tips and tactics related to negotiating:
● Appropriate licensing
● Optimized Pricing
● Robust contract terms to minimize risks
A virtuous cycle for a new generation of AI builds along several critical dimensions. Use the AI Hype Cycle to understand maturity of various dimensions underpinning AI. The risk of ignoring potentially transformational AI technologies exceeds the mitigated risk of fast, early failure.
Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.
The Hype Cycle for IT in Gulf Cooperation Council (GCC) presents a snapshot of technologies that CIOs should consider. The technologies included have a direct impact on revenue generation, efficiency and/or quality improvement opportunities.
CIOs implementing IoT projects today are grappling with unprecedented pressure to ensure projects deliver compelling benefits and real business value. We will explore best practices of how to lead, organize, fund and execute IoT projects leveraging insights. We will also look at what lessons can be learned from organizations that have already completed IoT projects.
This session will look at new business and technology innovations emerging in blockchain startups. Blockchain posits a new business and an economic model and entrepreneurs are trying to seize the technology to create innovative new companies. We will look at interesting innovations and provide guidance to CIOs on how they can leverage such companies and their ideas in their enterprises.
Choosing the right automation tool for the challenges you’re facing can be overwhelming. Robotic process automation, analytics, bots, natural language processing and artificial intelligence are all automation options. Each works best, however, when applied to the right level of problem and when employee impact is part of the consideration.
CIOs must work with their infrastructure and operations (I&O) leaders to act quickly and decisively to create a strategy that's agile, scalable and responsive to the needs of digital business. Automated, scalable and agile I&O technologies will need to replace a fragile, complex and static I&O environment. In this continuously disruptive environment, I&O leaders will have to keep pace with business objectives, by rethinking their approach toward people, process and technology. Come learn not just how to survive this environment, but how to thrive.
There has been a lot of focus on the front end of innovation — how to come up with and develop great ideas. But what about the back end, when an idea has been proven and now needs to be scaled across the enterprise or customer base? Too many ideas — many of them useful, some of them transformative — die at this scaling stage. This session shows attendees how to tackle three big obstacles to scaling, what we call scale breakers, and turn them into scale makers to succeed.
AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of intuitive interfaces, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.