Frequently asked questions

How do I register for the conference?

You can register online or call +44 0 20 3868 5238.


What methods can I use to pay?

You may pay with a Gartner conference ticket, credit card or invoice with PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.


What is the cost to attend?
Register early for the lowest prices:

Early-bird price (expires 2 January 2020): $4,550 + VAT

Standard price: $5,300 + VAT

Public-sector price: $3,975 + VAT


Gartner clients may contact their account managers for special pricing options or may use a Gartner conference ticket as a form of payment. 


Is there a bulk discount for large groups?
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.


What is included in the full registration price?

Registration fee includes conference attendance, documentation, breakfasts and lunches.


What are the conference hours?

Gartner IT Symposium/Xpo 2020 officially begins on Monday 2 March 2020, at 7:45 a.m. and ends at 4:00 p.m. on Wednesday 4 March 2020.  

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who this is for your space, please reach out to the representative directly. If you are not aware of the representative for that space, call +971 4 559 2417 or email


What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to the representative directly. If you are not aware of the representative for that space, email

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at Gartner conferences. Please fill out the form here and a representative of Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

Gartner one-on-one meetings are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-ones with a Gartner expert. Preregistration for Gartner one-on-one meetings and small-group sessions are available through Gartner Conference Navigator. 


Am I guaranteed the expert of my choice in my Gartner one-on-one meetings?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in two private 30-minute one-on-one meetings. Because of the high demand for particular experts, sign up is on a first-come, first-served basis.


How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand and limited availability, we recommend you register in advance for these unique sessions. Preregistration on the Gartner Conferences Navigator is currently not open and as a registered attendee, you will be the first to be notified as soon as it opens. 


Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist attendees. Please check back for the guide.


Are there any restrictions around Gartner one-on-one meetings?

Gartner one-on-one meetings are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner IT Symposium/Xpo registration or contact the Gartner Conferences team +44 0 20 3868 5238. If you are a Gartner Executive Programs Member, please contact your service delivery associate to register.


What if I’m having trouble logging into my account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.


Where is Gartner offering special hotel room rates?

As a conference attendee, you have exclusive access to special hotel room rates when you book through Gartner. The hotel rates and reservation is not yet open, so please check again soon for updates. 


Is a minimum night stay required?

A two-night minimum stay is required.


I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third-party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note: Many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management (EHS) that claims to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third-party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team at +44 0 20 3868 5238 to verify the third-party provider prior to responding. 


How do I get to the conference if I am at an off-site property?

Complimentary shuttle service is provided to and from the affiliated off-site hotels.  


Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team at +44 0 20 3868 5238. You can also access a list of our global numbers here.

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there any executive leadership tracks or sessions available at the conference?

Yes, there is an exclusive CIO Circle available at the conference. Attendance requires filling an application; attendees can apply to the Gartner CIO Circle as part of the registration process. All qualified registrants will be considered and will be granted confirmation based upon qualifications defined below and space availability. The program has limited capacity to facilitate the interactive, collaborative content.

  • Applicant must have IT leadership responsibilities for a business unit or division
  • Applicant must not report into any higher IT executive
  • Applicant is not employed by an organization that provides products or services to IT professionals


Already registered? Log back into your registration profile and complete the qualifying questions. 

Please note: Eligibility decisions are determined at the sole discretion of the Gartner Conferences team. You will be notified of acceptance status by email. All information you provide is strictly for Gartner internal use and will not be divulged to any third-party organization.


What is included in the CIO Circle?

  • Powerful roundtable, workshop and breakout sessions designed to promote thought leadership and peer discussion, including:
    • The role of IT in a culturally charged era                                     
    • Why CIOs set themselves up to fail and how not to
    • Tackling talent challenges to deliver growth
    • Working with CEO and board of directors
  • CIO-only luncheons with inspiring guest speakers
  • Exclusive access to research and Gartner expert facilitators
  • Priority access to book your Gartner one-on-one meetings and sessions requiring preregistration
  • Concierge services to help you make the most of your time at the conference, including scheduling assistance

Am I able to purchase a copy of the attendee list?

No, Gartner does not post or sell attendee lists. For more details please review the registration Terms & Conditions.

Please be advised that in the conference industry we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at

For a list of fraudulent providers that have been reported to Gartner, please click here.