Neil Barton is a Vice President in Gartner's Technology and Service Providers team. He covers the Custom Application Development and Maintenance services market, with a focus on lean, agile, DevOps, nearshoring, and intelligent automation. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of custom application development services also use his research: for example Application Managers and IT Sourcing/Procurement teams. His research covers the future of application development, the evolution of the market for custom development services, business outcome contracts, costing pricing and chargeback strategies, business case modelling, and market positioning. Based in the U.K., Mr. Barton has worked across Europe and the U.S. and has successfully delivered projects in industries such as manufacturing, telecommunications, government, transportation and financial services.