Neil Barton

Neil Barton

VP Analyst
Neil Barton is a Vice President in Gartner's Technology and Service Providers team. Mr. Barton covers the Custom Application Development and Maintenance services market, with a focus on digital product development services, agile, DevOps, nearshoring, and intelligent automation. His research covers the future of application development, the evolution of the market for custom development services, business outcome contracts, costing pricing and chargeback strategies, business case modelling, and market positioning. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of custom application development services also use his research: for example Application Managers and IT Sourcing/Procurement teams. Based in the U.K., he has worked in IT services companies ranging from 200 person consultancies to 300,000 person global system integrators. At IT service providers his roles have spanned developer, business analyst, project manager, consultant, marketing manager, consulting manager, service line manager, and pricing manager.
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Monday, 18 May, 2020 05:15 PM|Monday, 18 May, 2020 06:00 PM
Keynote: Seven Disruptions Tech Providers May Not See Coming

Disruption is a fundamental shift in the nature of whatever is being disrupted. Digital transformation represents a critical disruption for tech providers and enterprises alike. This presentation examines disruption and what it means for technology provider portfolios as they support digital transformation.

Tuesday, 19 May, 2020 10:15 AM|Tuesday, 19 May, 2020 11:00 AM
Can We Automate Growth?

AI and RPA are some of the most exciting emerging technologies for 2020. Yet when automation is deployed primarily to save customers money, it risks eroding service provider revenues and margins. This research reviews the bleeding edge of AI and RPA and provides case studies of technology and service providers who have made automation an engine for their growth.
[KIs]
1. What opportunities remain to provide AI and RPA solutions over the next two years?
2. What has been the impact of automation technologies on revenues and margins in the tech industry?
3. How to find success as a supplier of AI and RPA solutions?

Tuesday, 19 May, 2020 03:15 PM|Tuesday, 19 May, 2020 04:00 PM
Gartner's Top Strategic Predictions: Tech Providers and the Human Condition

Changing what it means to be human will change the technologies and offerings that humans demand. Improving competitive differentiation will require products that reflect human desires and experiences. Technology providers must establish road-maps that anticipate how people will relate to technology and how technology will change us all.

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