IT Operations Management 2020: Shift to Succeed

 

The practice of IT operations management (ITOM) has seen exponential change over the last three years. This research distills the direction of this transformation, its value and the new definitions of ITOM that result. I&O leaders must ensure their organization's ITOM strategy meets customers' current and future requirements.

 

Read the full research report from Gartner analyst Colin Fletcher here

 

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