Roger Williams

Roger Williams

VP Analyst
Roger Williams covers CMDB process and tools, IT asset management (ITAM) tools, IT operations discovery tools, and hybrid digital infrastructure management (HDIM), and is actively researching infrastructure architecture strategies and I&O capabilities to inform I&O strategy. Mr. Williams' focus is on helping clients maximize the value they obtain from their technology investments. He joined Gartner after an extensive IT career spanning more than 20 years in Fortune 50 retail companies. He is also a published author and holds numerous certifications across the spectrum of IT disciplines.
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Tuesday, 14 April, 2020 / 09:00 AM - 10:00 AM BRT
Gartner Opening Keynote: I&O 2025 – Reimagine, Revitalize, Reenergize

Reenergize the state of I&O today: What needs to happen to change focus. As we move into a hybrid world, what technology, tools and issues must I&O deal with, from assets to monitoring to management. Revitalize Infrastructures: Modernization – From project to product to process – How must I&O consider developing/implementing a continuous modernization process for the existing infrastructure to reduce technical debt, become more agile, and optimize operations. Reimagine: Organization transformation – What are the new operating models and culture changes required to support ContinuousNext.

Tuesday, 14 April, 2020 / 03:45 PM - 04:30 PM BRT
Use Gartner's I&O ContinuousNext Capability Model to Enable Digital Business Success

Digital business is only as strong as its infrastructure, yet I&O leaders struggle to adapt their technology, practices and staff to meet organizational needs. This session introduces Gartner's I&O ContinuousNext Capability Model and how to use its concepts of Stakeholder Intimacy, Portfolio Value and I&O Motility to enable sustained digital business success.

Wednesday, 15 April, 2020 / 08:30 AM - 09:15 AM BRT
Break the CMDB Failure Cycle With Service Asset and Configuration Management

CMDB investments can deliver substantial business benefits, yet many organizations repeatedly fail to achieve desired results. To succeed, I&O leaders must ensure they have a useful SACM program strategy and make incremental SACM improvements based on business needs and current capabilities.

Wednesday, 15 April, 2020 / 04:00 PM - 05:00 PM BRT
Roundtable: Collaborating With EA for Infrastructure Architecture Success

Ensuring that infrastructure keeps up with the demand for digital business is challenging. Join other I&O leaders wrestling with infrastructure architecture to hear from others on the opportunities and lessons learned from their experiences.

Meet the experts face to face.