Cassio Dreyfuss is a Vice President in Gartner Research, on the CIO research team. He focuses his research on the areas of business-IT interface. On the business side, he addresses the business value of IT, the business role of the IT organization, demand management and shared services; on the IT side, he addresses IT strategy, planning, governance, management and organization issues. His leading research interests are in the area of new collaborative work patterns and IT organization models. Mr. Dreyfuss also focuses on organizational, development and change management issues. He is research country leader for Brazil.