Leading Customer Experience in a Composable World

Application leaders must drive better customer value by delivering effortless yet highly compelling experiences across digital channels and new modes of interaction. The 2022 conference explores even more best practices and strategies for external/customer experiences and engagement.

Would you like to see the kind of content we are covering?

Watch this video to get an exclusive look at one of the sessions for customer experience leaders from the 2021 conference.


Sessions aligned to customer experience leaders

  • How to Become a Design-Led Organization
  • Engagement by Design: Using Gamification to Capture Attention
  • Building a Foundation for Customer Experience With the CX CORE Model
  • How Application Composability Can Enable Great Customer Experience
  • Foundations of Digital Workplace
  • Ask the Expert: CRM — A Technical Guide
  • Use Total Experience to Drive Resilient Application Innovation for Customers and Employees
  • Ask the Expert: What Applications and Software Engineering Leaders Need to Know About Customer Experience

Join the premier conference for application and software engineering leaders

Join hundreds of your peers at Gartner Application Innovation & Business Solutions Summit 2022, May 3 – 4, in the Americas, to hear and share the latest insights into application strategy, software engineering leadership, API strategies, artificial intelligence, customer experience, emerging technologies and more.

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