Work, People & Culture

Leadership and culture have no purpose unless there is a priority placed on people. Successful digital enterprises understand that a skilled, engaged and innovative workforce is their greatest asset. CIOs can leverage this resource by ensuring their leadership acknowledges that the No. 1 priority is people, both individuals and in teams, and that they must develop, execute and communicate a people plan. This includes ensuring that the IT organization has the right combination of skills, competencies and experience. CIOs can build a high-performance workforce by taking a comprehensive view and approach to their people practices.


CIOs must go beyond supporting organizational change management practices to exercise organizational change leadership. Developing a change-ready culture involves shifting the mindset of the IT organization, teams and individuals, as well as the mindset of the rest of the enterprise. It requires a commitment to embrace change fitness and adopt enterprise wide competencies for change, not just implement a big change process. Adaptive organizations that have developed change fitness are ready for anything and prepared to respond to escalating business and competitive demands that are becoming part of normal business operations.


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Important questions CIOS must be able to answer around work, people & culture:
  • Which leadership skills and competencies will CIOs need to influence and guide their enterprise and to deliver value in a rapidly changing digital business environment?
  • How will CIOs shape the culture of the IT organization to scale business transformation and innovation and to demonstrate tangible contribution to the enterprise?
  • How will CIOs anticipate changing skills and competencies of the IT workforce and ensure they have the right people on board?
  • How will CIOs promote organizational "change fitness" and change leadership for themselves and within their teams?


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