The role of a high-performing people manager is critical to the success of an organization.

The high-performing people manager is the connector, the linchpin, throughout the organization. They touch each individual contributor and sometimes other lower-level managers.

According to Gallup, the manager or team leader alone accounts for 70% of the variance in team engagement. This is consistent with the finding in Gartner’s Global Labor Market Survey, which reported that 25% of employees cited manager quality as a reason for leaving their last organization.

With the market for scarce IT talent being so competitive, it is an imperative that the contributions of the workforce are maximized. This requires having high-performing people managers who can coach and develop their staff.