Himanshu Arora
Guest speaker

Himanshu Arora

Chief Data and Analytics Officer
Himanshu Arora is chief data and analytics officer for Blue Cross Blue Shield of Massachusetts, the largest private health plan in Massachusetts and one of the largest independent, not-for-profit Blue Cross Blue Shield plans in the country. BCBSMA serves 2.8 million members and is rated among the nation’s best health plans for overall member satisfaction and quality. Himanshu is responsible for aligning BCBSMA’s corporate strategy with the delivery of Enterprise Data and Analytics across the company. He and his team help identify ways to improve the consumer experience, health care quality and plan affordability by working collaboratively with business areas focused on our accounts, plan, providers, and members to ensure critical data drives business-oriented decision making. Before joining BCBSMA in 2018, he worked at Health Care Service Corp., where he led Data and Analytics Strategy and Governance. Previously, he served as Vice President for Predictive Analytics at Zurich Insurance Group and held senior leadership positions at both UnitedHealthcare and Deloitte Consulting. Himanshu has a bachelor’s degree in civil engineering from the University of Delhi and received a master’s degree in information systems management from Carnegie Mellon University.
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Tuesday, September 22, 2020 02:15 PM|Tuesday, September 22, 2020 03:00 PM
Case Study: Driving Enterprise Transformation Through Agile Advanced Analytics and Data Science

The barriers to standing up an Agile driven, transformative, business outcome aligned Advanced Analytics capability are particularly acute for legacy, not-for-profit organizations with fewer financial and other resources, such as BCBSMA. The baseline investments needed, combined with the heavy ongoing emphasis on today’s business operations (vs focus on future business transformation), combined with a heavily regulated industry in a dynamic and well-regulated State of MA, plus our mission as a not-for-profit, creates layers of challenges and complexity, that many organizations even with more abundant resources have not been successful at solving. We have indeed cracked this nut and solved problem, and this presentation will be our story of how we did it, and how others can too.

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