Agenda
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Mike Gotta, VP Analyst, Gartner
Connecting employees across the enterprise based on interests, work practices, knowledge domains, or cultural initiatives can catalyze employee engagement and lead to improve work performance, talent retention, and organizational alignment. But what's the recipe for success? This workshop will walk you through a collection of practices you can customize to meet your own needs whether its a general community of interest, a more purposeful community of practice, or a professional networking group.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
Traditional user segmentation models are too simple for serving employees in dynamic hybrid work scenarios. Therefore, the human-centric future of work now requires a persona-based segmentation approach for aligning employees with the technologies needed to maximize productivity and satisfaction. This workshop will provide step-by-step guidance on how to take new or existing employee segments and transform them into modern personas.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Laura Charles, SR. BUSINESS SYSTEMS ANALYST, WORKPLACE, Red Hat Inc.
Steve Terp, Chief Revenue Officer, Appspace
Red Hat, the first billion-dollar pure-play open source company, is known for innovation – not just for its software but for its forward-thinking culture. With the majority of its workforce wanting to work from the office no more than three days a week post pandemic, Red Hat envisioned a dynamic and flexible workplace of the future. See how they’re powering the physical workplace with digital signs, wayfinding, and scheduling panels, and the digital workplace with a superapp for space reservation and a “work your way” 360-degree experience that drives ROI.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this interactive session, you will learn from peers how to be better allies ourselves, and how to build allyship skills and confidence in others.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Matthew Boyd, HEAD OF PRODUCT VOICE, Unily
Shantell Ogden, Global Business Transformation Lead, Wipro
Less than a year ago, Wipro employees were digging through a collection of siloed portals to access what they needed to succeed at work. Today, The Dot is leveraging the latest advancements in employee experience technology to connect 260k employees with everything they need to stay productive and engaged. Learn how they devised a change strategy to rollout a new digital employee engagement platform, how they transitioned 500+ channels from Yammer to Unily social, and how they are making information more accessible through automation.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
David Warren, VP OF STRATEGIC PARTNERSHIPS, Prezi, Inc.
Jim Szafranski, CEO, Prezi
Engagement is at the heart of the digital employee experience. We will share lessons learned on driving engagement from powering over 1M virtual meetings with the Fortune 1000 and in partnership with Zoom. Following that, CEO of Prezi, Jim Szfranski, will share what he has learned and where the market is going next.
In this session, you will learn:
• Proven tips to keep audience attention and increase participation in virtual meetings
• How the on-screen office is evolving to drive culture and collaboration
• How Zoom users are leveraging Prezi Video for Zoom to elevate their meeting experience
Tuesday, June 13, 2023 / 11:15 AM - 12:00 PM PDT
KJ Kusch, VP, FCTO, WalkMe
As the landscape of digital modernization continues to evolve, it is increasingly important to prioritize the technology and experiences of both employees and constituents. Join WalkMe, as we explore how to build effective employee workflows across applications (whether they're COTS, homegrown, or 3rd party) to ensure success for your organization and its constituents. In this intimate open discussion, we’ll provide you with valuable insights into how you can improve efficiency, streamline business processes and boost citizen engagement.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Tuesday, June 13, 2023 / 12:45 PM - 01:05 PM PDT
Vibhav Agarwal, SENIOR DIRECTOR - PRODUCT MARKETING, Whatfix
By 2026, Gartner predicts that 70% of organizations will use digital adoption platforms within their technology stack to overcome insufficient application user experiences. Today, as employee enablement and IT transformation intersect with the digital workplace, digital adoption is the most essential ingredient that empowers employees and organizations towards long-term success. This session will showcase why you must prioritize application user experience to enable your employees to achieve better business outcomes more efficiently.
Tuesday, June 13, 2023 / 02:00 PM - 02:45 PM PDT
Adam Preset, VP Analyst, Gartner
The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join your peers in this roundtable session to exchange insights and best practices on what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.
Tuesday, June 13, 2023 / 02:00 PM - 03:30 PM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
This workshop explores the storytelling techniques used to develop science fiction prototypes to help communicate workplace vision across the organization.
Tuesday, June 13, 2023 / 02:45 PM - 03:30 PM PDT
Mohamed Cherif, VP PRODUCT STRATEGY, DoZen
Christie Basile, PRODUCT MANAGER, DoZen
The bigger your organization, the harder it is for your teams to get in sync. To address this, more and more businesses are embracing “total experience” —the seamless integration of employee experience, customer experience, user experience, and multi-experience across multiple touchpoints. At this roundtable, we’ll discuss the current state of your total experience strategy, its potential impact on your digital workplace, cost-saving opportunities, and best practices for a successful implementation that accelerates growth.
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Mike Gotta, VP Analyst, Gartner
Connecting employees across the enterprise based on interests, work practices, knowledge domains, or cultural initiatives can catalyze employee engagement and lead to improve work performance, talent retention, and organizational alignment. But what's the recipe for success? This workshop will walk you through a collection of practices you can customize to meet your own needs whether its a general community of interest, a more purposeful community of practice, or a professional networking group.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Max Goss, Director Analyst, Gartner
Organizations are not seeing the business benefits they had expected from their Microsoft 365 investment. This session explores how to get the best value out of Microsoft 365 and explains why organizations should adopt a product-centric approach, to effectively manage costs and drive business transformation.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, June 12, 2023 / 02:00 PM - 02:20 PM PDT
Nikos Drakos, VP Analyst, Gartner
In this session, we will highlight the main findings and recommendations from the Market Guide for Collaborative Work Management.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
To succeed with Microsoft 365, organizations must change the way they support, govern and manage the platform. Those that try to support Microsoft 365 like a traditional on-premises application will fail to get full business value from it. This Ask the Expert session provides actionable guidance on how to best support Microsoft 365 and drive value using a product centric approach.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Crissy Nolen, CHIEF MARKETING OFFICER HOUSTON, Colliers
Stephen Branstetter, unknownTitle,
Investors, property owners, and developers depend on Colliers International for expert assistance in finding and purchasing properties around the world. Colliers relies on the Smartsheet Platform to help them plan, manage, and report on work- wherever that work and data lives. Join this conversation with Smartsheet COO Stephen Branstetter and Colliers CMO Crissy Nolen to learn more about how Colliers drives significant savings and keeps up with the fast-paced real estate market by connecting their systems, managing their broker tasks, sharing market data, and more on Smartsheet.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Matthew Boyd, HEAD OF PRODUCT VOICE, Unily
Shantell Ogden, Global Business Transformation Lead, Wipro
Less than a year ago, Wipro employees were digging through a collection of siloed portals to access what they needed to succeed at work. Today, The Dot is leveraging the latest advancements in employee experience technology to connect 260k employees with everything they need to stay productive and engaged. Learn how they devised a change strategy to rollout a new digital employee engagement platform, how they transitioned 500+ channels from Yammer to Unily social, and how they are making information more accessible through automation.
Monday, June 12, 2023 / 02:45 PM - 03:30 PM PDT
Teamwork is broken, and tools alone won't fix it. The truth is, many hybrid teams are operating with outdated expectations and ways of working that no longer serve them. In this hands-on session, we'll explore the new rules of engagement for the hybrid workplace. Mural experts will guide you through engaging exercises to understand hybrid work challenges, discover new ways to connect your team, and reimagine what's possible.
Monday, June 12, 2023 / 04:15 PM - 04:35 PM PDT
Qualcomm is more than just a silicon company. We are transforming the way people communicate every day. Our Enterprise team can advise customers on our technology strategies including Compute, Private Network, Automotive, XR, IoT and Connected Smart Spaces. Learn how other enterprises are utilize Qualcomm technology to transform their environment. In our session you will see a noise cancellation demo and experience the superior power of a PC powered by Snapdragon.
Tuesday, June 13, 2023 / 10:00 AM - 10:20 AM PDT
Briana Ings, VP OF PRODUCT, ClickUp
Companies are doing everything they can to increase efficiency to weather the current economic uncertainty. As work happens in more places and time zones, how can businesses drive greater productivity across their companies and increase their bottom line? Briana Ings, VP of Product at ClickUp, will share best practices to increase your team's collaboration, efficiency, and alignment. She will also reveal results from ClickUp's latest survey about how executives are prioritizing operational efficiency to navigate the downturn and position themselves for long-term success.
Tuesday, June 13, 2023 / 10:30 AM - 11:15 AM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Sean Winter, VP OF STRATEGY, LUMAPPS - NY
Global technology and economic factors are driving an unprecedented level of change for employees. Yes, the robots are coming, but how can we ensure that in today’s hybrid, ever-evolving AI-driven work culture, we continue to focus on technology advances that operate in a human-centric way and make the lives of our employees not just more productive and efficient, but also better. Join Sean Winter, SVP of Strategy & CX, as he details LumApps’ approach to designing for people while building for the future.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Max Goss, Director Analyst, Gartner
Following the rapid roll out of Microsoft Teams, organizations are facing increasing challenges from workspace and content sprawl in Microsoft 365. Sprawl undermines the employee experience and exposes the organization to risk. This session explores how to apply effective governance to Microsoft 365 and what third-party solutions can be used to extend the native controls.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Matt Heying, SVP Product Management, Mural
As IT leaders focus on optimizing workflows and reducing overhead costs, one hidden expense that is often overlooked is the "toggle tax." The time it takes to switch between applications is more significant than you may think, with studies suggesting it comprises 9% of your employees' time. This session explores how Microsoft 365 users can minimize the toggle tax with integrated applications and tools that streamline workflows and reduce context switching.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Gabriel Rizzi, PRESIDENT, Internova Travel Group
Dan Wood, CHIEF MARKETING OFFICER, Jugo
When geography means that your teams are stretching out, disengagement is an adversary. How do you talk to your global team with the same ease as you do your office colleagues? Join Dan Wood, Chief Marketing Officer at Jugo, and Gabe Rizzi, President at Internova to discover how to connect businesses at scale.
Join us and discover how Internova is approaching digital engagement and multi-regional connection through immersive technologies. Gain insight into how to drive productivity and revenue across lands and oceans with the next generation of communication technology.
Tuesday, June 13, 2023 / 02:45 PM - 03:30 PM PDT
Courtney Kunzig, INDUSTRY SOLUTIONS MANAGER, ACCOUNTING, M-FILES INC - TX
Digital transformation efforts in the modern workplace have sparked initiatives around collaboration tools that empower a successful workforce. How does an organization enable people to seamlessly access, organize, and manage their content?
This conversation will focus on how companies evaluate, choose, and deploy the right tools, making it effortless for knowledge workers and their teams - both within their business and beyond – to work together and exchange ideas enabling them to do their best work.
Tuesday, June 13, 2023 / 03:30 PM - 04:15 PM PDT
Nikos Drakos, VP Analyst, Gartner
In this roundtable session, participants will have the opportunity to ask questions and discuss with their peers best practices on getting started with collaborative work management tools; how to enable employees to use them effectively; how to scale their use across the organization; and how to ensure safety, quality, and long term support and maintenance of applications built with these tools.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Melissa Hilbert, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Adriel Sanchez, CHIEF MARKETING OFFICER, WalkMe
KJ Kusch, VP, FCTO, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology.
This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Adriel Sanchez, CMO and KJ Kusch, Field CTO
for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Nikos Drakos, VP Analyst, Gartner
Workplace automation can be accelerated by empowering business-led fusion teams and business technologists to build technology solutions relevant to their work. They can play a crucial role in technology modernization, in a way that IT organizations cannot. We discuss how a digital workplace program can support their efforts by focusing on motivation, minimizing inconsistency, and establishing accountability.
Tuesday, June 13, 2023 / 11:15 AM - 12:00 PM PDT
KJ Kusch, VP, FCTO, WalkMe
As the landscape of digital modernization continues to evolve, it is increasingly important to prioritize the technology and experiences of both employees and constituents. Join WalkMe, as we explore how to build effective employee workflows across applications (whether they're COTS, homegrown, or 3rd party) to ensure success for your organization and its constituents. In this intimate open discussion, we’ll provide you with valuable insights into how you can improve efficiency, streamline business processes and boost citizen engagement.
Monday, June 12, 2023 / 09:00 AM - 09:45 AM PDT
Tori Paulman, Sr Director Analyst, Gartner
Lane Severson, Sr Director Analyst, Gartner
The future of work is here, but the problems of yesterday — fatigue, information chaos, and friction — are too. Despite organizations enabling more flexibility and choice, why does data show it is harder than ever for employees to accomplish meaningful work? This keynote explores Gartner data, case studies and technology insights to reveal three ways digital workplace leaders can build a better workplace.
Monday, June 12, 2023 / 10:00 AM - 10:20 AM PDT
Elise Carmichael, CTO, Lakeside Software
In the hybrid working model, employees depend on technology more than ever to get their work done. Unfortunately, current tools have not been built for today’s working environment. Research and actual workplace experience overwhelmingly prove a major gap exists between the level of digital experience needed to be most productive and the sub-optimal one most employees are actually having. This panel session will address why such digital friction is occurring and potential solutions for addressing this challenge.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Stuart Downes, VP Analyst, Gartner
UEM, DaaS, modern management, analytics, automation, collaboration and immersive technologies! Making sense of the future of digital workplace can be difficult. This session shows four different viewpoints (the controller, the optimizer, the enabler and the innovator) workplace leaders must use to ensure their future roadmaps balance cost, compliance, employee experience and innovation.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Becca Krass, Senior Director, Salesforce
The most innovative companies in the world do amazing things together in Slack by transforming how they work to drive business results. When IT leaders put powerful, easy-to-use automation and knowledge into the hands of every employee, they unlock the productivity potential embedded in teams across the company. And now with AI innovations swirling around the world, it’s more important than ever to prepare for the future of work. Join us to learn how to build your foundation for productivity today (and tomorrow) while successfully amplifying your culture inside your digital workspace.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Mayan Mathen, CEO, XperiencOps Inc
Dan Perlick, VP Growth, Kyndryl Digital Workplace Services, Kyndryl
“Unified Observability” has been used to describe a solution to all an organization’s IT related problems, but on its own it is just the foundation of a data-driven approach to transformation. In this session, join Kyndryl the world’s largest provider of IT infrastructure services to learn how to elevate employee experiences and drive a holistic and sustainable approach by embedding Digital Experience Management, Workflow Orchestration and XLAs into the foundation of their Digital Workplace to conduct experience-led transformation.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Jocelyne Mazariegos, PARTNER SALES ENGINEER, Google LLC
Digital sustainability: an IT led tech-based strategy that maximizes sustainable value across environmental, social, & financial outcomes long term.
In this talk, we’ll share tips on how to reduce the negative impact your company & products have on the planet (environmental sustainability), how to identify & manage the impact your business has on your employees (social sustainability), & guidance on managing the business’ fiscal health & future profitability (financial sustainability)—all within a single comprehensive framework designed to ease tensions & enable meaningful progress.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's Digital Workplace Applications Strategic Roadmap and how it can set the direction for success.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Joe Mariano, Director Analyst, Gartner
Did you have a really cool digital workplace initiative over the last 18 months? A new service, technology, or processes? CIOs continued to take the opportunity to push the organization forward. In this session, join Gartner analyst and your peers to share and hear the coolest digital workplace project you've done over the last 18 months. Did it work out well? Would you do it again? Come share and get answers.
Monday, June 12, 2023 / 12:45 PM - 01:05 PM PDT
Sean Duffy, VP, PRODUCT STRATEGY, Igloo Software
As work is constantly changing, it’s easy for employees to feel disconnected, disengaged, and unproductive. As a result, the intranet is evolving from a tool for office workers to a platform that can unite your entire workforce, whether they are in the office, working remotely, or on the frontline.
Learn how organizations can provide a unified digital employee experience for their workforce to gain advantages in employee retention and engagement by eliminating digital friction. A modern intranet connects your workforce to what they need and removes technological barriers for all workers.
Monday, June 12, 2023 / 01:35 PM - 01:55 PM PDT
Tyson Henrie, SENIOR DIRECTOR, DIGITAL WORKFORCE, Banner Health
Banner Health, one of the largest nonprofit hospital systems in the United States, invests in its caregivers with a new employee experience. Learn how Banner Health:
Made the case to leadership for funding of a new intranet that included ROI
Rolled out a new modern employee experience (built on Akumina) to 55k+ caregivers in midst of pandemic
Leveraged in-house design and UI/UX using Banner's consumer design system
Banner won the 2023 Nielsen Norman award for one of the top then intranets worldwide
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Stuart Downes, VP Analyst, Gartner
Analytics, automation, DEX tools, modern management, cloud desktops and a myriad of other initiatives are proposed each year to improve employee experience, and most have some measure of ROI. Having a common approach and tool to assess various initiatives is essential to strategic planning. In this session, you will discuss your best practices with peers and learn how to use the TCO tool to assess your initiatives.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Rob Ryan, HEAD OF BUSINESS VALUE & PRODUCT MARKETI, Workgrid
Digital friction continues to hamstring the employee experience. The abundance of redundant applications, excessive information, and the daily notification nightmares hinders productivity. This session provides digital workplace leaders with the tools to identify friction, recapture time, and intelligently guide attention. Join us for a deep dive into this complex topic and hear stories on how world-class organizations have created frictionless experiences using Guided Attention Tech and AI.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Marshall Anne Busbee, DIRECTOR PRODUCT MARKETING, VMware
84% of organizations operate under a hybrid work policy, which means prioritizing the digital employee experience is paramount. Employee experience isn’t optional; it's critical for attracting and retaining top talent. DEX solutions empower IT departments to become more innovative and efficient, as well as reduce support costs by improving the help desk experience and integrating with existing systems.
Monday, June 12, 2023 / 02:45 PM - 03:30 PM PDT
Bill Benson, VP, PROFESSIONAL SERVICES, Riverbed
Implementing new digital technologies has the potential to improve IT Service quality, organizational effectiveness, and increase customer and internal stakeholder satisfaction, but how can one adopt a strategy that minimizes disruption?
In this roundtable session we’ll discuss:
-Hidden challenges and costs of achieving full adoption
-Successful strategies that address those challenges head on
-Surprises discovered during technology deployment
Monday, June 12, 2023 / 04:15 PM - 04:35 PM PDT
Qualcomm is more than just a silicon company. We are transforming the way people communicate every day. Our Enterprise team can advise customers on our technology strategies including Compute, Private Network, Automotive, XR, IoT and Connected Smart Spaces. Learn how other enterprises are utilize Qualcomm technology to transform their environment. In our session you will see a noise cancellation demo and experience the superior power of a PC powered by Snapdragon.
Monday, June 12, 2023 / 06:05 PM - 06:25 PM PDT
Pat Calhoun, CEO, Espressive Inc.
According to EBN, 43% of employees are using ChatGPT for work-related tasks. What’s more, 68% of them are doing so without their manager’s knowledge. While CIOs see ChatGPT as promising, they struggle with the potential loss of PII or corporate secrets from employees sharing information.
Join Pat Calhoun, CEO of Espressive, the pioneer in automating digital workplace assistance, to learn how to use a virtual agent to unlock a new world of workplace assistance and productivity while minimizing privacy and security risks. Boost employee experience, productivity, and satisfaction from day one.
Monday, June 12, 2023 / 06:30 PM - 06:50 PM PDT
Troy Baldwin, CAPABILITIES,
Troy Baldwin, PRODUCT MANAGEMENT DIRECTOR, CompuCom
Studies show that greater employee satisfaction, engagement, and overall performance can be attributed to improved management of employee experiences and a more human-centric approach to IT services. But how can an organization shift from being technology centric to be being more experience centric?
Join Compucom to discuss some tips for improving employee experience in the digital age and building “remote right” strategies that connect digital workforces across the world, anywhere work demands.
Tuesday, June 13, 2023 / 10:30 AM - 11:00 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
This session will focus on the most surprising findings from Gartner's digital worker experience study. Here's what they are, and here's how they'll compel you to change course in your digital employee experience strategy.
Tuesday, June 13, 2023 / 10:30 AM - 11:15 AM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
There is one area in the business we don't have data on, and that is the future. But we can discuss the future in other, equally meaningful ways. What disruptions should we anticipate, and what opportunities do we see on the horizon? In this interactive session, let's explore the horizon of the digital workplace and what you should consider to be your uncharted mission-critical priorities.
Tuesday, June 13, 2023 / 10:30 AM - 12:00 PM PDT
Gavin Tay, VP Analyst, Gartner
“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Greg Stortz, DIRECTOR, ENGAGEMENT, Interact Software
Jason Ng, DIGITAL WORKPLACE, NEW YORK LIFE INSURANCE
Alonzo Wright, Sr. Product Design Manager, NEW YORK LIFE INSURANCE COMPANY
New York Life’s geographically diverse workforce requires a future-facing intranet with multichannel communications to help the organization deliver the best possible employee and customer experiences.
To better support 14,000+ employees, they retired their legacy intranet and implemented a new platform provided by Interact. This project presented significant challenges including reviewing, migrating, and delivering many types of content, and creating a holistic design and user experience.
Watch this panel discussion with key members of the Digital Workplace team to discover how they did it.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Dynamic economic environment, new patterns of work and changing labor market - the workplace is going through a transformation. This transition is in response to the changing expectations of the employees. The workplaces of future demands a balancing act to manage both employee expectations and business outcomes. A new approach is needed that fosters inclusive and sustainable economic growth, including the enablement of enriching and productive work for everyone. Join us for a discussion on cultivating an experiential, sustainable and digitally dexterous workplace.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Tuesday, June 13, 2023 / 12:00 PM - 12:45 PM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
Games at work can both reduce stress and provide edutainment. Join this roundtable and bring ideas to share about where games and play have been used in your organizations. And if there's time, maybe we'll play a game!
Tuesday, June 13, 2023 / 12:00 PM - 12:45 PM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
Many companies mistakenly equate the metaverse to virtual reality. Yet, ignoring augmented reality and mixed reality not only ignores half of the metaverse's potential but also the areas most likely to provide tangible ROI to businesses today! This session connects you with a Gartner expert for practical advice on how to get the most from your metaverse initiatives.
Tuesday, June 13, 2023 / 01:10 PM - 01:30 PM PDT
Breno Basilio, GLOBAL VP OF PRE-SALES & CUSTOMER EXPERI, ControlUp
Distributed work has altered the way organizations approach the digital employee experience. Employees today demand a friction-free digital experience that makes it possible for them to work wherever they want. But without visibility into the remote workplace, how can CIOs and technology teams deliver on its promise? Whether the workplace is virtual or physical, whether the applications are SaaS or Unified Comms, ControlUp is meeting this work-from-anywhere challenge head-on, creating people-centric tools that are designed to deliver a frictionless digital experience for a hybrid workforce.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Stuart Downes, VP Analyst, Gartner
Digital workplace leaders often ask how their maturity compares to others, how to make the case for additional funding and how to prioritize investments. Many also fall prey to common myths and are unaware of the trends in digital workplace maturity. This session highlights myths and trends from client interactions and facts from our digital workplace maturity model and assessment tool.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Tuesday, June 13, 2023 / 02:00 PM - 03:30 PM PDT
Marko Sillanpaa, Sr Director Analyst, Gartner
This workshop explores the storytelling techniques used to develop science fiction prototypes to help communicate workplace vision across the organization.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Vijay Gopal, VP GM, LENOVO (UNITED STATES) INC.
Advancements in digital technology continue to reshape our workforces and workplaces. While COVID-19 accelerated many of the underlying trends, we have yet to see the full effect of technologies like AI/ML, advanced connectivity, and cloud and edge computing in the workplace. Business leaders are increasingly leveraging these technologies to drive business value. But how can organizations leverage modern workplace solutions to achieve the right balance of people and performance for optimal value and results?
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Matt Heying, SVP Product Management, Mural
As IT leaders focus on optimizing workflows and reducing overhead costs, one hidden expense that is often overlooked is the "toggle tax." The time it takes to switch between applications is more significant than you may think, with studies suggesting it comprises 9% of your employees' time. This session explores how Microsoft 365 users can minimize the toggle tax with integrated applications and tools that streamline workflows and reduce context switching.
Tuesday, June 13, 2023 / 02:45 PM - 03:30 PM PDT
Mohamed Cherif, VP PRODUCT STRATEGY, DoZen
Christie Basile, PRODUCT MANAGER, DoZen
The bigger your organization, the harder it is for your teams to get in sync. To address this, more and more businesses are embracing “total experience” —the seamless integration of employee experience, customer experience, user experience, and multi-experience across multiple touchpoints. At this roundtable, we’ll discuss the current state of your total experience strategy, its potential impact on your digital workplace, cost-saving opportunities, and best practices for a successful implementation that accelerates growth.
Monday, June 12, 2023 / 10:00 AM - 10:20 AM PDT
Elise Carmichael, CTO, Lakeside Software
In the hybrid working model, employees depend on technology more than ever to get their work done. Unfortunately, current tools have not been built for today’s working environment. Research and actual workplace experience overwhelmingly prove a major gap exists between the level of digital experience needed to be most productive and the sub-optimal one most employees are actually having. This panel session will address why such digital friction is occurring and potential solutions for addressing this challenge.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Joe Mariano, Director Analyst, Gartner
The digital employee experience is an increasingly critical part of the broader employee experience. Most organizations have limited success in elevating the digital savvy of workers, who find that technology evolution is often a source of change fatigue. In this session, join a Gartner analyst to strategize your enablement practice.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Melissa Hilbert, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, June 12, 2023 / 10:30 AM - 11:15 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
Many organizations are replatforming their intranets, but technology alone doesn't ensure success. This session will be an open forum for discussing intranet practices that help ensure adoption and business success.
Monday, June 12, 2023 / 10:30 AM - 12:00 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
Traditional user segmentation models are too simple for serving employees in dynamic hybrid work scenarios. Therefore, the human-centric future of work now requires a persona-based segmentation approach for aligning employees with the technologies needed to maximize productivity and satisfaction. This workshop will provide step-by-step guidance on how to take new or existing employee segments and transform them into modern personas.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Prakash Kota, CIO, Digital Enterprise Services
Saket Srivastava, CIO, ASANA, INC.
Technology leaders today are increasingly recognized as the engine of efficient business growth and scale. Join Asana CIO, Saket Srivastava, and Prakash Kota, CIO of Autodesk, as they reveal how to build tech strategies that increase collaboration and boost productivity. They’ll discuss how leaders can maximize the impact of their tech investments to improve digital employee and customer experiences. Attendees will also learn how the digital transformation underway at Autodesk is contributing to the company’s vision to design and make a better world.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Mayan Mathen, CEO, XperiencOps Inc
Dan Perlick, VP Growth, Kyndryl Digital Workplace Services, Kyndryl
“Unified Observability” has been used to describe a solution to all an organization’s IT related problems, but on its own it is just the foundation of a data-driven approach to transformation. In this session, join Kyndryl the world’s largest provider of IT infrastructure services to learn how to elevate employee experiences and drive a holistic and sustainable approach by embedding Digital Experience Management, Workflow Orchestration and XLAs into the foundation of their Digital Workplace to conduct experience-led transformation.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Laura Charles, SR. BUSINESS SYSTEMS ANALYST, WORKPLACE, Red Hat Inc.
Steve Terp, Chief Revenue Officer, Appspace
Red Hat, the first billion-dollar pure-play open source company, is known for innovation – not just for its software but for its forward-thinking culture. With the majority of its workforce wanting to work from the office no more than three days a week post pandemic, Red Hat envisioned a dynamic and flexible workplace of the future. See how they’re powering the physical workplace with digital signs, wayfinding, and scheduling panels, and the digital workplace with a superapp for space reservation and a “work your way” 360-degree experience that drives ROI.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Toni Vanwinkle, VP, DIGITAL EMPLOYEE EXPERIENCE, Adobe
Today’s economic and business climate puts pressure on leaders to shift the focus from attracting and retaining talent to developing strategies to keep the company healthy. In the long term, this can have unintended consequence on company health. We’ll explore how maintaining focus on employee experience helps meet organizational goals of customer satisfaction and innovation, and other drivers of company health. We’ll also look at how organizations are empowering employees to work in a flexible, inclusive environment to create, collaborate and contribute to positive business outcomes.
Monday, June 12, 2023 / 11:15 AM - 12:00 PM PDT
Bala Kasiviswanathan, Chief Product & Customer Experience Officer, Simpplr
Your organization has decided to launch (or relaunch) a digital workplace initiative to address a multitude of employee concerns and issues. What foundational steps should be taken before you even talk to a technology vendor? We’ll start with a few areas of focus and invite the group to share their experiences and challenges.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Jim Murphy, Sr Director Analyst, Gartner
Along with hybrid work and a general increase in pressure to attract and retain employees, organizations have broadly embraced the importance of employee experience and human centricity. This session will provide practical advice on achieving a digital workplace architecture that delivers a human-centric work experience.
Monday, June 12, 2023 / 12:00 PM - 12:30 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Gartner surveyed more than 4,500 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your digital workplace strategies.
Monday, June 12, 2023 / 01:35 PM - 01:55 PM PDT
Tyson Henrie, SENIOR DIRECTOR, DIGITAL WORKFORCE, Banner Health
Banner Health, one of the largest nonprofit hospital systems in the United States, invests in its caregivers with a new employee experience. Learn how Banner Health:
Made the case to leadership for funding of a new intranet that included ROI
Rolled out a new modern employee experience (built on Akumina) to 55k+ caregivers in midst of pandemic
Leveraged in-house design and UI/UX using Banner's consumer design system
Banner won the 2023 Nielsen Norman award for one of the top then intranets worldwide
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Autumn Stanish, Sr Principal Analyst, Gartner
The rise of the hybrid workplace and increased focus on the employee experience has led many digital workplace I&O leaders to ask the question: What devices should we provide employees? This session will highlight the quantitative trends in device purchasing, as well as break down demographic preferences to help you create the right portfolio of devices for your organization.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Lane Severson, Sr Director Analyst, Gartner
Productivity paranoia is rising. Workers are logging more hours with flexible working, but business leaders still feel like they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.
Monday, June 12, 2023 / 02:00 PM - 02:45 PM PDT
Tori Paulman, Sr Director Analyst, Gartner
Everyone can contribute to improved diversity, equity and inclusion by acting as an ally to people in marginalized or underrepresented groups. However, many opportunities are missed because we are unsure exactly what to do, or are afraid our actions might make things worse. In this interactive session, you will learn from peers how to be better allies ourselves, and how to build allyship skills and confidence in others.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Rob Ryan, HEAD OF BUSINESS VALUE & PRODUCT MARKETI, Workgrid
Digital friction continues to hamstring the employee experience. The abundance of redundant applications, excessive information, and the daily notification nightmares hinders productivity. This session provides digital workplace leaders with the tools to identify friction, recapture time, and intelligently guide attention. Join us for a deep dive into this complex topic and hear stories on how world-class organizations have created frictionless experiences using Guided Attention Tech and AI.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Marshall Anne Busbee, DIRECTOR PRODUCT MARKETING, VMware
84% of organizations operate under a hybrid work policy, which means prioritizing the digital employee experience is paramount. Employee experience isn’t optional; it's critical for attracting and retaining top talent. DEX solutions empower IT departments to become more innovative and efficient, as well as reduce support costs by improving the help desk experience and integrating with existing systems.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Matthew Boyd, HEAD OF PRODUCT VOICE, Unily
Shantell Ogden, Global Business Transformation Lead, Wipro
Less than a year ago, Wipro employees were digging through a collection of siloed portals to access what they needed to succeed at work. Today, The Dot is leveraging the latest advancements in employee experience technology to connect 260k employees with everything they need to stay productive and engaged. Learn how they devised a change strategy to rollout a new digital employee engagement platform, how they transitioned 500+ channels from Yammer to Unily social, and how they are making information more accessible through automation.
Monday, June 12, 2023 / 02:45 PM - 03:30 PM PDT
Bill Benson, VP, PROFESSIONAL SERVICES, Riverbed
Implementing new digital technologies has the potential to improve IT Service quality, organizational effectiveness, and increase customer and internal stakeholder satisfaction, but how can one adopt a strategy that minimizes disruption?
In this roundtable session we’ll discuss:
-Hidden challenges and costs of achieving full adoption
-Successful strategies that address those challenges head on
-Surprises discovered during technology deployment
Monday, June 12, 2023 / 03:30 PM - 04:15 PM PDT
Mike Gotta, VP Analyst, Gartner
Employees welcome internal communications that have personal value, are engaging, timely, and relevant to the work they do, their employment, career paths, sense of community and the "good" their company does in the world. That might be rare but how do organizations do it right? Join this roundtable session, lightly facilitated by a Gartner expert, and share your success story about employee communications: tools, practices, measurement and employee feedback.
Monday, June 12, 2023 / 06:05 PM - 06:25 PM PDT
Pat Calhoun, CEO, Espressive Inc.
According to EBN, 43% of employees are using ChatGPT for work-related tasks. What’s more, 68% of them are doing so without their manager’s knowledge. While CIOs see ChatGPT as promising, they struggle with the potential loss of PII or corporate secrets from employees sharing information.
Join Pat Calhoun, CEO of Espressive, the pioneer in automating digital workplace assistance, to learn how to use a virtual agent to unlock a new world of workplace assistance and productivity while minimizing privacy and security risks. Boost employee experience, productivity, and satisfaction from day one.
Monday, June 12, 2023 / 06:30 PM - 06:50 PM PDT
Troy Baldwin, CAPABILITIES,
Troy Baldwin, PRODUCT MANAGEMENT DIRECTOR, CompuCom
Studies show that greater employee satisfaction, engagement, and overall performance can be attributed to improved management of employee experiences and a more human-centric approach to IT services. But how can an organization shift from being technology centric to be being more experience centric?
Join Compucom to discuss some tips for improving employee experience in the digital age and building “remote right” strategies that connect digital workforces across the world, anywhere work demands.
Tuesday, June 13, 2023 / 10:30 AM - 11:00 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
This session will focus on the most surprising findings from Gartner's digital worker experience study. Here's what they are, and here's how they'll compel you to change course in your digital employee experience strategy.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Greg Stortz, DIRECTOR, ENGAGEMENT, Interact Software
Jason Ng, DIGITAL WORKPLACE, NEW YORK LIFE INSURANCE
Alonzo Wright, Sr. Product Design Manager, NEW YORK LIFE INSURANCE COMPANY
New York Life’s geographically diverse workforce requires a future-facing intranet with multichannel communications to help the organization deliver the best possible employee and customer experiences.
To better support 14,000+ employees, they retired their legacy intranet and implemented a new platform provided by Interact. This project presented significant challenges including reviewing, migrating, and delivering many types of content, and creating a holistic design and user experience.
Watch this panel discussion with key members of the Digital Workplace team to discover how they did it.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Dynamic economic environment, new patterns of work and changing labor market - the workplace is going through a transformation. This transition is in response to the changing expectations of the employees. The workplaces of future demands a balancing act to manage both employee expectations and business outcomes. A new approach is needed that fosters inclusive and sustainable economic growth, including the enablement of enriching and productive work for everyone. Join us for a discussion on cultivating an experiential, sustainable and digitally dexterous workplace.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Sean Winter, VP OF STRATEGY, LUMAPPS - NY
Global technology and economic factors are driving an unprecedented level of change for employees. Yes, the robots are coming, but how can we ensure that in today’s hybrid, ever-evolving AI-driven work culture, we continue to focus on technology advances that operate in a human-centric way and make the lives of our employees not just more productive and efficient, but also better. Join Sean Winter, SVP of Strategy & CX, as he details LumApps’ approach to designing for people while building for the future.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
David Warren, VP OF STRATEGIC PARTNERSHIPS, Prezi, Inc.
Jim Szafranski, CEO, Prezi
Engagement is at the heart of the digital employee experience. We will share lessons learned on driving engagement from powering over 1M virtual meetings with the Fortune 1000 and in partnership with Zoom. Following that, CEO of Prezi, Jim Szfranski, will share what he has learned and where the market is going next.
In this session, you will learn:
• Proven tips to keep audience attention and increase participation in virtual meetings
• How the on-screen office is evolving to drive culture and collaboration
• How Zoom users are leveraging Prezi Video for Zoom to elevate their meeting experience
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
The digital employee experience is one of most critical factors driving organizational prosperity. Yet it is constantly evolving and means different things to different people. Digital workplace leaders should develop a narrative that synthesizes the values and practices of the digital employee experience to drive engagement across multiple stakeholders.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Elif Tinney, Principal and Design Director, Gensler
Work as we know it has changed forever. The guides and ‘rule’ books for workplace design have been discarded, changed, and are evolving. Old habits and workstyles have unraveled. The focus now is on the lived experiences of the people who do the work. Those people want more choice, freedom, variety, balance and fun. More everything! Workplaces need to deliver on all of this, but how? Gensler sees 10 key themes as the foundational drivers for the optimum workplace experience. Join this session for 10 project stories to inspire you in designing the future of workplace.
Tuesday, June 13, 2023 / 12:45 PM - 01:05 PM PDT
Vibhav Agarwal, SENIOR DIRECTOR - PRODUCT MARKETING, Whatfix
By 2026, Gartner predicts that 70% of organizations will use digital adoption platforms within their technology stack to overcome insufficient application user experiences. Today, as employee enablement and IT transformation intersect with the digital workplace, digital adoption is the most essential ingredient that empowers employees and organizations towards long-term success. This session will showcase why you must prioritize application user experience to enable your employees to achieve better business outcomes more efficiently.
Tuesday, June 13, 2023 / 01:10 PM - 01:30 PM PDT
Breno Basilio, GLOBAL VP OF PRE-SALES & CUSTOMER EXPERI, ControlUp
Distributed work has altered the way organizations approach the digital employee experience. Employees today demand a friction-free digital experience that makes it possible for them to work wherever they want. But without visibility into the remote workplace, how can CIOs and technology teams deliver on its promise? Whether the workplace is virtual or physical, whether the applications are SaaS or Unified Comms, ControlUp is meeting this work-from-anywhere challenge head-on, creating people-centric tools that are designed to deliver a frictionless digital experience for a hybrid workforce.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Vijay Gopal, VP GM, LENOVO (UNITED STATES) INC.
Advancements in digital technology continue to reshape our workforces and workplaces. While COVID-19 accelerated many of the underlying trends, we have yet to see the full effect of technologies like AI/ML, advanced connectivity, and cloud and edge computing in the workplace. Business leaders are increasingly leveraging these technologies to drive business value. But how can organizations leverage modern workplace solutions to achieve the right balance of people and performance for optimal value and results?
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Gabriel Rizzi, PRESIDENT, Internova Travel Group
Dan Wood, CHIEF MARKETING OFFICER, Jugo
When geography means that your teams are stretching out, disengagement is an adversary. How do you talk to your global team with the same ease as you do your office colleagues? Join Dan Wood, Chief Marketing Officer at Jugo, and Gabe Rizzi, President at Internova to discover how to connect businesses at scale.
Join us and discover how Internova is approaching digital engagement and multi-regional connection through immersive technologies. Gain insight into how to drive productivity and revenue across lands and oceans with the next generation of communication technology.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Victoria Rogers, VP, COMMUNICATIONS, MSCI
Bill Taylor, MANAGING DIRECTOR, WORKPLACE TECHNOLOGY, MSCI
Did you know multiple studies show that over 40% of employees are willing to quit their jobs because of
“outdated technology”? Workplace Technology experiences clearly influence employee tenure and
engagement.
You can make positive change by partnering with Internal Communications to demonstrate the benefits
of the technology solutions you provide.
Find out how developing a great partnership with your Internal Comms team will lead to increased
technology adoption, enhance the reputation of IT and create more positive employee experiences!
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Monday, June 12, 2023 / 10:00 AM - 10:20 AM PDT
Elise Carmichael, CTO, Lakeside Software
In the hybrid working model, employees depend on technology more than ever to get their work done. Unfortunately, current tools have not been built for today’s working environment. Research and actual workplace experience overwhelmingly prove a major gap exists between the level of digital experience needed to be most productive and the sub-optimal one most employees are actually having. This panel session will address why such digital friction is occurring and potential solutions for addressing this challenge.
Monday, June 12, 2023 / 10:30 AM - 10:50 AM PDT
Lane Severson, Sr Director Analyst, Gartner
Tori Paulman, Sr Director Analyst, Gartner
Analysts speaking for DEX-relevant predictions describe the scenario that emerges if they all come true. Don't miss this lively, unscripted session in which analysts imagine the future they're charting from the present.
Monday, June 12, 2023 / 10:30 AM - 11:15 AM PDT
Jim Murphy, Sr Director Analyst, Gartner
Many organizations are replatforming their intranets, but technology alone doesn't ensure success. This session will be an open forum for discussing intranet practices that help ensure adoption and business success.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Prakash Kota, CIO, Digital Enterprise Services
Saket Srivastava, CIO, ASANA, INC.
Technology leaders today are increasingly recognized as the engine of efficient business growth and scale. Join Asana CIO, Saket Srivastava, and Prakash Kota, CIO of Autodesk, as they reveal how to build tech strategies that increase collaboration and boost productivity. They’ll discuss how leaders can maximize the impact of their tech investments to improve digital employee and customer experiences. Attendees will also learn how the digital transformation underway at Autodesk is contributing to the company’s vision to design and make a better world.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Becca Krass, Senior Director, Salesforce
The most innovative companies in the world do amazing things together in Slack by transforming how they work to drive business results. When IT leaders put powerful, easy-to-use automation and knowledge into the hands of every employee, they unlock the productivity potential embedded in teams across the company. And now with AI innovations swirling around the world, it’s more important than ever to prepare for the future of work. Join us to learn how to build your foundation for productivity today (and tomorrow) while successfully amplifying your culture inside your digital workspace.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Laura Charles, SR. BUSINESS SYSTEMS ANALYST, WORKPLACE, Red Hat Inc.
Steve Terp, Chief Revenue Officer, Appspace
Red Hat, the first billion-dollar pure-play open source company, is known for innovation – not just for its software but for its forward-thinking culture. With the majority of its workforce wanting to work from the office no more than three days a week post pandemic, Red Hat envisioned a dynamic and flexible workplace of the future. See how they’re powering the physical workplace with digital signs, wayfinding, and scheduling panels, and the digital workplace with a superapp for space reservation and a “work your way” 360-degree experience that drives ROI.
Monday, June 12, 2023 / 11:15 AM - 11:45 AM PDT
Jocelyne Mazariegos, PARTNER SALES ENGINEER, Google LLC
Digital sustainability: an IT led tech-based strategy that maximizes sustainable value across environmental, social, & financial outcomes long term.
In this talk, we’ll share tips on how to reduce the negative impact your company & products have on the planet (environmental sustainability), how to identify & manage the impact your business has on your employees (social sustainability), & guidance on managing the business’ fiscal health & future profitability (financial sustainability)—all within a single comprehensive framework designed to ease tensions & enable meaningful progress.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, June 12, 2023 / 12:45 PM - 01:05 PM PDT
Sean Duffy, VP, PRODUCT STRATEGY, Igloo Software
As work is constantly changing, it’s easy for employees to feel disconnected, disengaged, and unproductive. As a result, the intranet is evolving from a tool for office workers to a platform that can unite your entire workforce, whether they are in the office, working remotely, or on the frontline.
Learn how organizations can provide a unified digital employee experience for their workforce to gain advantages in employee retention and engagement by eliminating digital friction. A modern intranet connects your workforce to what they need and removes technological barriers for all workers.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Lane Severson, Sr Director Analyst, Gartner
Productivity paranoia is rising. Workers are logging more hours with flexible working, but business leaders still feel like they are losing productivity. Workstyle analytics is a data-driven method to identify digital friction impacting worker performance and organizational productivity while protecting employee privacy. This session will share the tools and competencies you need to get started.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
A clear future of work strategy can provide an organization with a competitive edge in the industry and labor market, accelerate action during times of disruption and enhance employee engagement. Attend this session to learn how you can leverage the latest future of work trends to take a leadership role in creating unified future of work strategy at your organization.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Adriel Sanchez, CHIEF MARKETING OFFICER, WalkMe
KJ Kusch, VP, FCTO, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology.
This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Adriel Sanchez, CMO and KJ Kusch, Field CTO
for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Adam Preset, VP Analyst, Gartner
Digital workplace leaders need to get work done today while getting ready for work they will need to do tomorrow. Modeling essential digital skills has never been more challenging or worthy of effort. Join this session to find out what you need to learn and do to keep pace with the tech and your team and be a digitally dexterous leader.
Monday, June 12, 2023 / 03:30 PM - 04:00 PM PDT
Helen Poitevin, Distinguished VP Analyst, Gartner
Collaboration, innovation, and work effectiveness rely heavily on work getting aligned with the right talent. Capacity constraints, hidden talents, and resource management practices get in the way. In this session we will explore innovative technologies and practices that allow digital workplace leaders to support improvements in the way work is managed and allocated to teams and individuals.
Monday, June 12, 2023 / 06:30 PM - 06:50 PM PDT
Troy Baldwin, CAPABILITIES,
Troy Baldwin, PRODUCT MANAGEMENT DIRECTOR, CompuCom
Studies show that greater employee satisfaction, engagement, and overall performance can be attributed to improved management of employee experiences and a more human-centric approach to IT services. But how can an organization shift from being technology centric to be being more experience centric?
Join Compucom to discuss some tips for improving employee experience in the digital age and building “remote right” strategies that connect digital workforces across the world, anywhere work demands.
Tuesday, June 13, 2023 / 09:00 AM - 09:45 AM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
Adam Preset, VP Analyst, Gartner
Gartner Futures Lab focuses on more futuristic research in areas of high uncertainty. What is it that digital workplace professionals can expect in the coming years? In this fun, exciting and high-energy session, we share our most maverick digital workplace predictions and their implications. Either accept them and get new ideas, or dismiss them and be extra sure in how you work today. You always win!
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Dynamic economic environment, new patterns of work and changing labor market - the workplace is going through a transformation. This transition is in response to the changing expectations of the employees. The workplaces of future demands a balancing act to manage both employee expectations and business outcomes. A new approach is needed that fosters inclusive and sustainable economic growth, including the enablement of enriching and productive work for everyone. Join us for a discussion on cultivating an experiential, sustainable and digitally dexterous workplace.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
John Macdonald, SR ENTERPRISE ACCOUNT EXECUTIVE, Google Inc.
Work has seen rapid changes in the last few years, and the pace of change is only accelerating. AI is now influencing many areas of work, from the way we communicate to the way we make decisions. Google's Future of Work view offers a glimpse into how technology can create a new, more efficient, and even more enjoyable way of working.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Elif Tinney, Principal and Design Director, Gensler
Work as we know it has changed forever. The guides and ‘rule’ books for workplace design have been discarded, changed, and are evolving. Old habits and workstyles have unraveled. The focus now is on the lived experiences of the people who do the work. Those people want more choice, freedom, variety, balance and fun. More everything! Workplaces need to deliver on all of this, but how? Gensler sees 10 key themes as the foundational drivers for the optimum workplace experience. Join this session for 10 project stories to inspire you in designing the future of workplace.
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Tuesday, June 13, 2023 / 12:00 PM - 12:45 PM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
Many companies mistakenly equate the metaverse to virtual reality. Yet, ignoring augmented reality and mixed reality not only ignores half of the metaverse's potential but also the areas most likely to provide tangible ROI to businesses today! This session connects you with a Gartner expert for practical advice on how to get the most from your metaverse initiatives.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Emily Rose McRae, Sr Director Analyst, Gartner
The volume and variety of trends changing the future of work at organizations, many digital workplace leaders are looking for strategies and tools that will allow them to have a competitive advantage, either in operational effectiveness or in the digital talent market. Join this session to see how the best organizations are responding to the biggest future of work trends today.
Tuesday, June 13, 2023 / 02:00 PM - 02:30 PM PDT
Larry Cannell, Sr Director Analyst, Gartner
New innovative collaboration tools are emerging to meet the needs of remote work. This session covers how new contenders are challenging old assumptions, changing our expectations of traditional document- and chat-based tools, and blurring the line between real-time and non-real-time collaboration. Learn how to leverage these new options and hear how established vendors are responding.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Vijay Gopal, VP GM, LENOVO (UNITED STATES) INC.
Advancements in digital technology continue to reshape our workforces and workplaces. While COVID-19 accelerated many of the underlying trends, we have yet to see the full effect of technologies like AI/ML, advanced connectivity, and cloud and edge computing in the workplace. Business leaders are increasingly leveraging these technologies to drive business value. But how can organizations leverage modern workplace solutions to achieve the right balance of people and performance for optimal value and results?
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Gabriel Rizzi, PRESIDENT, Internova Travel Group
Dan Wood, CHIEF MARKETING OFFICER, Jugo
When geography means that your teams are stretching out, disengagement is an adversary. How do you talk to your global team with the same ease as you do your office colleagues? Join Dan Wood, Chief Marketing Officer at Jugo, and Gabe Rizzi, President at Internova to discover how to connect businesses at scale.
Join us and discover how Internova is approaching digital engagement and multi-regional connection through immersive technologies. Gain insight into how to drive productivity and revenue across lands and oceans with the next generation of communication technology.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Victoria Rogers, VP, COMMUNICATIONS, MSCI
Bill Taylor, MANAGING DIRECTOR, WORKPLACE TECHNOLOGY, MSCI
Did you know multiple studies show that over 40% of employees are willing to quit their jobs because of
“outdated technology”? Workplace Technology experiences clearly influence employee tenure and
engagement.
You can make positive change by partnering with Internal Communications to demonstrate the benefits
of the technology solutions you provide.
Find out how developing a great partnership with your Internal Comms team will lead to increased
technology adoption, enhance the reputation of IT and create more positive employee experiences!
Tuesday, June 13, 2023 / 02:45 PM - 03:30 PM PDT
Mohamed Cherif, VP PRODUCT STRATEGY, DoZen
Christie Basile, PRODUCT MANAGER, DoZen
The bigger your organization, the harder it is for your teams to get in sync. To address this, more and more businesses are embracing “total experience” —the seamless integration of employee experience, customer experience, user experience, and multi-experience across multiple touchpoints. At this roundtable, we’ll discuss the current state of your total experience strategy, its potential impact on your digital workplace, cost-saving opportunities, and best practices for a successful implementation that accelerates growth.
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Frank Buytendijk, Distinguished VP Analyst, Gartner
Decision making should be a core competence of every organization. It is what executives do. And it is bound to become a main competitive differentiator in times of economic pressure and high levels of uncertainty. In this visionary session, we will discuss the trends of decision making and how to create a more data-driven decision-making process.
Monday, June 12, 2023 / 12:00 PM - 12:45 PM PDT
Adam Preset, VP Analyst, Gartner
Hybrid work has amplified the problems in organizations experiencing meeting overload. What's a leader to do, when confronted with the need to design hybrid meetings and spaces for those in an office, so that all feel included? And what are the best practices and technologies for the same? Join this session and bring your questions to a Gartner technology expert.
Monday, June 12, 2023 / 01:10 PM - 01:30 PM PDT
Fletcher Oliver, BROWSER CUSTOMER ENGINEER, Google
With cyber threats on the rise, the browser should serve as a key piece of an enterprise’s security posture. Join us to hear how you can use Chrome and Chrome Browser Cloud Management to create a secure enterprise browsing experience for your organization.
Monday, June 12, 2023 / 02:00 PM - 02:30 PM PDT
Gavin Tay, VP Analyst, Gartner
2020 hit the world with an opportunity to pivot the organizational culture in support of hybrid working today. Little changes can add up to big benefits. Use these hacks to nudge, guide and ultimately transform how your hybrid organization works. This rapid-fire session will reveal the top 20 culture hacks that drive adoption and efficiency.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Muneer Mirza, GENERAL MANAGER, AWS END USER COMPUTING, Amazon.com
The modern hybrid workforce includes a variety of user types, ranging from those requiring full-featured virtual desktops to others who simply need access to a SaaS app or secure web browser. For nearly a decade, AWS End User Computing (EUC) services has delivered flexible, best-of-breed solutions that help organizations support the unique needs of their users, while ensuring the highest levels of performance, security and reliability. Attend this session to learn more about AWS EUC services and how you can benefit from recent innovations in user experience, solution resiliency, and security.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Marshall Anne Busbee, DIRECTOR PRODUCT MARKETING, VMware
84% of organizations operate under a hybrid work policy, which means prioritizing the digital employee experience is paramount. Employee experience isn’t optional; it's critical for attracting and retaining top talent. DEX solutions empower IT departments to become more innovative and efficient, as well as reduce support costs by improving the help desk experience and integrating with existing systems.
Monday, June 12, 2023 / 02:45 PM - 03:30 PM PDT
Teamwork is broken, and tools alone won't fix it. The truth is, many hybrid teams are operating with outdated expectations and ways of working that no longer serve them. In this hands-on session, we'll explore the new rules of engagement for the hybrid workplace. Mural experts will guide you through engaging exercises to understand hybrid work challenges, discover new ways to connect your team, and reimagine what's possible.
Tuesday, June 13, 2023 / 10:30 AM - 12:00 PM PDT
Gavin Tay, VP Analyst, Gartner
“Forever hybrid” will require organizations to ready their workforce culturally, mentally and technically. Digital workplace application leaders can learn how to conduct and obtain a diagnostic benchmark of their hybrid working readiness in this workshop, and strengthen maturity across eight critical areas.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
Sean Winter, VP OF STRATEGY, LUMAPPS - NY
Global technology and economic factors are driving an unprecedented level of change for employees. Yes, the robots are coming, but how can we ensure that in today’s hybrid, ever-evolving AI-driven work culture, we continue to focus on technology advances that operate in a human-centric way and make the lives of our employees not just more productive and efficient, but also better. Join Sean Winter, SVP of Strategy & CX, as he details LumApps’ approach to designing for people while building for the future.
Tuesday, June 13, 2023 / 11:15 AM - 11:45 AM PDT
David Warren, VP OF STRATEGIC PARTNERSHIPS, Prezi, Inc.
Jim Szafranski, CEO, Prezi
Engagement is at the heart of the digital employee experience. We will share lessons learned on driving engagement from powering over 1M virtual meetings with the Fortune 1000 and in partnership with Zoom. Following that, CEO of Prezi, Jim Szfranski, will share what he has learned and where the market is going next.
In this session, you will learn:
• Proven tips to keep audience attention and increase participation in virtual meetings
• How the on-screen office is evolving to drive culture and collaboration
• How Zoom users are leveraging Prezi Video for Zoom to elevate their meeting experience
Tuesday, June 13, 2023 / 12:00 PM - 12:30 PM PDT
Adam Preset, VP Analyst, Gartner
Helen Poitevin, Distinguished VP Analyst, Gartner
Wild imagination can be a critical key to envisioning and planning for the next wave of possibilities in how work will change. Come hear four fictional stories that make the future of work come alive!
Tuesday, June 13, 2023 / 02:00 PM - 02:45 PM PDT
Adam Preset, VP Analyst, Gartner
The push and pull between employers and employees is real and the office is at the center of the struggle. What do you have to do so that both sides win? Join your peers in this roundtable session to exchange insights and best practices on what's worked for your organization to get employees back to the office when they need to be in a way that keeps them energized, excited, and engaged.
Tuesday, June 13, 2023 / 02:45 PM - 03:30 PM PDT
Courtney Kunzig, INDUSTRY SOLUTIONS MANAGER, ACCOUNTING, M-FILES INC - TX
Digital transformation efforts in the modern workplace have sparked initiatives around collaboration tools that empower a successful workforce. How does an organization enable people to seamlessly access, organize, and manage their content?
This conversation will focus on how companies evaluate, choose, and deploy the right tools, making it effortless for knowledge workers and their teams - both within their business and beyond – to work together and exchange ideas enabling them to do their best work.
Tuesday, June 13, 2023 / 03:30 PM - 04:00 PM PDT
Gavin Tay, VP Analyst, Gartner
Leaders are exploiting digital technologies to create a robust new hybrid work model. Though digital transformation brings manifest benefits, it fuels “digital dysfunction” (DD), which undermines digital transformation’s beneficial outcomes, our productivity and health. The unforeseen and unexpected consequences have persistent and negatively deep effects, not just on individual employees, but on organizations. Digital workplace leaders can adopt a “layers and players” approach to identify disequilibrium and remedy organizational DD.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Craig Roth, VP Analyst, Gartner
Are external, organizational, or individual factors impacting your success with new technology initiatives? In this session, you will learn how external factors, such as industry and role, impact the starting point of workers adopting new technology. Then we will discuss the dos and don'ts of surveys to assess the digital dexterity of your workers and how they reflect organizational culture.
Monday, June 12, 2023 / 10:30 AM - 11:00 AM PDT
Melissa Hilbert, Sr Director Analyst, Gartner
Digital adoption platforms (DAPs) provide contextual guidance for your organization’s business processes and new applications, which results in better adoption and engagement. This session introduces these fascinating new platforms, discusses what capabilities are most important and explores best practices.
Monday, June 12, 2023 / 02:00 PM - 03:30 PM PDT
Craig Roth, VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Matt Cain, Distinguished VP Analyst, Gartner
Organizations want to measure the readiness of their workforce to change how they work. This workshop provides app leaders insight into digital dexterity issues they are trying to solve and how a survey might - or might not - help. Attendees will leave with a user survey questionnaire and calculation model to find resistance points in order to improve success rates when trying to drive cultural change.
Monday, June 12, 2023 / 02:45 PM - 03:15 PM PDT
Adriel Sanchez, CHIEF MARKETING OFFICER, WalkMe
KJ Kusch, VP, FCTO, WalkMe
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology.
This is where WalkMe, the global leader in digital adoption, comes in. Join WalkMe’s Adriel Sanchez, CMO and KJ Kusch, Field CTO
for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
Tuesday, June 13, 2023 / 10:30 AM - 11:15 AM PDT
Christopher Trueman, Sr Principal Analyst, Gartner
While Microsoft Teams is useful for simple chat and meetings, CIOs and digital workplace leaders expect more from the product. Join this session to hear advice on how to improve your organization’s asynchronous collaboration capabilities with Teams. We will cover the challenges of adopting team channels and emerging product changes that can improve your likelihood of success.
Tuesday, June 13, 2023 / 11:15 AM - 12:00 PM PDT
KJ Kusch, VP, FCTO, WalkMe
As the landscape of digital modernization continues to evolve, it is increasingly important to prioritize the technology and experiences of both employees and constituents. Join WalkMe, as we explore how to build effective employee workflows across applications (whether they're COTS, homegrown, or 3rd party) to ensure success for your organization and its constituents. In this intimate open discussion, we’ll provide you with valuable insights into how you can improve efficiency, streamline business processes and boost citizen engagement.
Tuesday, June 13, 2023 / 12:45 PM - 01:05 PM PDT
Vibhav Agarwal, SENIOR DIRECTOR - PRODUCT MARKETING, Whatfix
By 2026, Gartner predicts that 70% of organizations will use digital adoption platforms within their technology stack to overcome insufficient application user experiences. Today, as employee enablement and IT transformation intersect with the digital workplace, digital adoption is the most essential ingredient that empowers employees and organizations towards long-term success. This session will showcase why you must prioritize application user experience to enable your employees to achieve better business outcomes more efficiently.
Tuesday, June 13, 2023 / 02:45 PM - 03:15 PM PDT
Victoria Rogers, VP, COMMUNICATIONS, MSCI
Bill Taylor, MANAGING DIRECTOR, WORKPLACE TECHNOLOGY, MSCI
Did you know multiple studies show that over 40% of employees are willing to quit their jobs because of
“outdated technology”? Workplace Technology experiences clearly influence employee tenure and
engagement.
You can make positive change by partnering with Internal Communications to demonstrate the benefits
of the technology solutions you provide.
Find out how developing a great partnership with your Internal Comms team will lead to increased
technology adoption, enhance the reputation of IT and create more positive employee experiences!