Question 5: What will the future of work look like in five years?
Large-scale, long-term changes in technology, diversity and culture are transforming more than just jobs. They are transforming the meaning and value of work and the reasons we work. These trends intersect with a key organizational dynamic: changing work environments and flexible working arrangements. This dynamic has been named as the biggest demographic and socioeconomic driver of change across industries. AI promises to both automate and augment jobs. It is already sparking anxieties, debates and distrust about society’s proper role in this disruption. Further geopolitical and societal pressures add complexity. Meanwhile, organizations face mounting pressure to invest in the platforms, emerging technologies, talent practices and skills that will position them to survive and thrive.
Defining the “future of work” involves, first, assessing the key technological, social and cultural forces acting on workers (both employees and contingent workers). Second, it involves exploring the interplay of technology and people to find new ways of working.