Gavin Tay

Gavin Tay

VP Analyst
Gavin Tay is a Vice President in Gartner research and a member of the digital workplace team. Mr. Tay's research focuses on global digital workplace programs, the Future of Work and the New Work Nucleus (such as Microsoft Office 365 and G Suite). He advises clients on enterprise strategies to enable more effective ways of working, to increase workforce digital dexterity through engaging and intuitive work environments, and to exploit existing and emerging technologies for better business outcomes. With more than 24 years of industrial experience, he has been instrumental in optimizing complex migration projects, managing change and adoption, across numerous multinational organizations. He is also acquainted with the challenges faced by CIOs, business IT management and architect teams in the governance and integration of content services technologies. Globally, he is often sought after for his keen understanding of pragmatic strategies and best practices that solve real-business issues when successfully delivering such initiatives.
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Monday, March 16, 2020 / 09:45 AM - 10:30 AM MST
Maverick: Digital Dysfunction Is Crippling Digital Transformation

Leaders are exploiting digital technologies to create a robust new digital business model. Though digital transformation brings manifest benefits, it however creates a culture of NOW. It also brings unforeseen and unexpected consequences that have persistent and deep negative effects, not just on individual employees but on organizations. This “digital dysfunction”(DD) undermines digital transformation’s beneficial outcomes. CIOs can adopt a “Layers and Players” approach, to identify disequilibrium and remedy organizational DD. Maverick research exposes unconventional thinking and advice.

Monday, March 16, 2020 / 05:15 PM - 06:00 PM MST
Use the New Work Nucleus to Change How Work Gets Done

Changing business models demand a more agile, collaborative and analytical workforce. The shift to SaaS-based personal and team applications—what we call the new work nucleus—can drive a workforce transformation. But all too often, the transition to the SaaS-portfolio is treated as a lift-and-shift operation, and there is little, if any attention paid to workforce enablement. This presentation highlights the power of the new work nucleus to transform work, and offers proven practices for maximizing its impact. (HLC)

Tuesday, March 17, 2020 / 09:15 AM - 10:45 AM MST
Workshop: Eight Building Blocks You Need to Construct and Assess Your Digital Workplace Maturity

Digital workplace programs often fall short, lose their way, or fail due to a fragmented approach that prioritizes a few technology "fixes." Instead, digital workplace leaders should use these eight building blocks to ensure success by conducting diagnostic benchmarking of your digital workplace maturity.

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