Leaders are exploiting digital technologies to create a robust new digital business model. Though digital transformation brings manifest benefits, it however creates a culture of NOW. It also brings unforeseen and unexpected consequences that have persistent and deep negative effects, not just on individual employees but on organizations. This “digital dysfunction”(DD) undermines digital transformation’s beneficial outcomes. CIOs can adopt a “Layers and Players” approach, to identify disequilibrium and remedy organizational DD. Maverick research exposes unconventional thinking and advice.

Changing business models demand a more agile, collaborative and analytical workforce. The shift to SaaS-based personal and team applications—what we call the new work nucleus—can drive a workforce transformation. But all too often, the transition to the SaaS-portfolio is treated as a lift-and-shift operation, and there is little, if any attention paid to workforce enablement. This presentation highlights the power of the new work nucleus to transform work, and offers proven practices for maximizing its impact. (HLC)

Digital workplace programs often fall short, lose their way, or fail due to a fragmented approach that prioritizes a few technology "fixes." Instead, digital workplace leaders should use these eight building blocks to ensure success by conducting diagnostic benchmarking of your digital workplace maturity.