Focusing on employee satisfaction or engagement isn’t enough. HR leaders need to recognize the importance that the employee experience has on overall organizational productivity.

Gartner research shows that to drive employee performance and experience, HR leaders need to shift to a customer-centric mindset. This includes the following characteristics:

  • Technology-enabled
  • Connected
  • Transparent
  • Personalized
  • Interactive
  • Fast

Watch the video to explore the steps you can take to improve employee experience with consumer-centric HR.