Case Studies

Tamara Al-Salim


Manager, IAM
The University of Auckland

The University of Auckland: Business-Outcome-Aligned IAM Leadership


The University of Auckland has designed and executed a business-outcome-focused IAM program of work. The three-year program established a mature, strategically-aligned IAM business capability. This program was delivered successfully with effective stakeholder engagement, advocacy, and sponsorship. This session will explain:


  • Challenges in establishing a business-outcome-focused and strategically- sponsored IAM program
  • Identifying and engaging business-oriented advocates with the IAM program
  • Developing IAM as a business enabler at the University of Auckland
About Tamara:

Tamara joined as the Manager of Identity and Access Management (IAM) at the University of Auckland late 2012. Under her leadership Tamara has transformed the identity practice from a technology-centric view to a business-focused service, one that provides enabling services for the organisation, has leveraged intelligent automation to dramatically reduced workloads in the contact centre and admissions, and partners with local government to create a seamless journey for students as they transition into higher education.


Tamara is an advocate of continuous improvement and is always on the lookout for ways to improve processes, services, environment and culture. She is involved in the development and maintenance of a continual service improvement plan and drives internal projects to improve overall service delivery, focusing on process, resource efficiency and operational excellence.

Ian Glazer


Founder & President

Our Secret Strengths: The Skills of an Identity Professional

An identity and access management professional is more than just her knowledge of federation protocols, her ability to build user provisioning policies, or her ability to deploy social sign-up. Although we inherently know that is takes other skills to be a successful identity professional, we don’t often identify them nor do we talk about how to grow them. In this talk, Ian Glazer, Founder and President of IDPro, the professional association for identity management, will discuss the results of a recent IAM practitioners skills survey as well as:

  • How can we realistically think about skills development
  • What are things keeping us from using the skills we have and preventing us from learning new ones
  • What has made other practitioners successful
  • What areas have identity professionals work in
  • What technical and non-technical skills identity professionals identify as
    crucial to their careers
About Ian:

Ian Glazer is the founder and president of IDPro, the professional organization for digital identity management. Mr. Glazer was a research vice president and agenda manager on the Identity and Privacy Strategies team at Gartner, where he oversaw the entire team’s research. He arrived at Gartner by way of Gartner’s acquisition of the Burton Group. He led the team’s coverage for authorization and privacy; topics within these two main areas included externalized authorization management, XACML, federated authorization, privacy by design, and privacy programs. Other topics he researched included user provisioning, identity and access governance, access certification, role management, identity data quality, and national identity programs. Other topics he researched included user provisioning, identity and access governance, access certification, role management, identity data quality, and national identity programs.

Mr. Glazer is the Vice President for Identity Product Management, at Salesforce. His responsibilities include leading the product management team, product strategy and identity standards work. Mr. Glazer is also involved with major customer initiatives, briefs C-level executives, and coordinates industry-wide identity efforts. Mr. Glazer’s other work experience includes program management at a financial controls and governance, risk and compliance startup, director of identity strategy at a network-based admissions control company, and product management at IBM. He has previously served as the Editor for the Identity Relationship Management Working Group. He was a founding member of the Management Council and Board of Directors for the US Identity Ecosystem Steering Group (IDESG) – the private-sector lead body described in the US National Strategy for Trusted Identities in Cyberspace. During his decade plus time in the identity industry he has co-authored a patent on federated user provisioning, co-authored the Service Provisioning Markup Language (SPML) Version 2 specification, contributed to the System for Cross Domain Identity Management (SCIM) Version 2 specification, and is a noted blogger, speaker, and photographer of his socks. Mr. Glazer graduated from the University of Pennsylvania cum laude with a Bachelors of Applied Science in Computer Science. He studied artificial intelligence at the University of Edinburgh. He currently resides in Washington DC.

Kurt Lieber


Executive Director
Aetna Global Security

Automating Security Controls Using Models and Security Orchestration


Many organizations have adopted machine learning and data analytics to help them identify security anomalies. However, mere identification isn’t good enough in a world where Petya and other modern attacks can take down 15,000 servers in a single organization in under two minutes. To combat these new types of malware, organizations need to be looking at Model Driven Security Orchestration where the security responses to emerging threats and attacks are automated and driven at machine speed. Organizations also need to adopt emerging technologies such as UEBA and machine learning rather than relying on traditional IAM technologies. In this presentation, Aetna will provide an overview of our security orchestration program, including what worked, what didn’t and lessons learned.

About Kurt:

Kurt Lieber is the Executive Director responsible for Risk Management, Identity & Access Management and Program Management Office within Aetnas Global Security team. Kurt has over 20 years of experience in Information Technology and Information Security across multiple industries including health care, retail and financial services.


Kurt was formerly with Kaiser Permanente where he had responsibility for IAM as well as HIPAA remediation. Prior to Kaiser Permanente, Kurt worked for Target Corporation, where he was accountable for the companys IT Security program and led the technology team responsible for their Payment Card Industry (PCI) program. Prior to Target, had roles with Goldman Sachs and Accenture.

Parvez Naqvi


Director, Identity Services
Capital One

Identity Proofing a Competitive Advantage at Capital One



About Parvez:

Parvez Naqvi is Director, Identity Services at Capital One and is currently helping to shape Capital One’s technology transformation. In this role, Parvez was instrumental in moving Capital One’s authentication systems to cloud and is currently responsible for strategy and implementation of Customer Identity Management and enrollment systems. Understanding the criticality and impact of identity on enterprise digital transformations, Parvez has focused on building cloud-native IAM platforms and improving adoption of IAM standards. Prior to joining Capital One, Parvez worked with Thomson Reuters for 18 years, where he established enterprise IAM service, managed technology assets with over $200M revenue, and led global teams across US, UK, China, and India. He is passionate about helping others develop their potential, and mentors many young men and women. He is a Computer Engineer and holds an MBA from the Wharton School of the University of Pennsylvania.

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