Katherine Lord

Katherine Lord

VP Analyst
Katherine Lord is a Research Vice President providing broad coverage for the IT infrastructure and operations (I&O) role with a focus on organization, staffing, culture and other people, process and strategy-related issues involved in enhancing I&O maturity. During her tenure at Gartner, Ms Lord also served a Managing Vice President within TSP leading a global team of analysts covering DC technologies and providers, as an agenda manager for IT operations and a research director covering DevOps people and process, and ITSM.
Read More Read Less
Monday, December 09, 2019 09:15 AM|Monday, December 09, 2019 09:30 AM
Keynote: IOCS Welcome Address

Welcome to the conference. Overview of the conference from the conference chairs.

Monday, December 09, 2019 11:00 AM|Monday, December 09, 2019 11:45 AM
Achieving an Optimal Infrastructure and Operations Organization Structure for the Digital Age

IT infrastructure and operations groups have traditionally organized around technology or functional silos. Learn how enterprises are organizing to successfully cope with the much more dynamic requirements inherent with bimodal and digital transformation.

Monday, December 09, 2019 11:45 AM|Monday, December 09, 2019 01:15 PM
Women in I&O Lunch (Exclusive to End-Users Only)

I&O is shifting, for some attracting female talent is a challenge, and as more women do enter this space, the diversity and dynamics shift, creating great opportunities and considerations within an organization. This lunch is for all — both women, and men who are interested to learn more from each other about how this new diverse mix changes the work environment. Come prepared to share — this will be a highly interactive lunch!

Tuesday, December 10, 2019 08:15 AM|Tuesday, December 10, 2019 09:00 AM
Gartner Keynote: The Art of I&O Culture Hacking

I&O leaders clearly understand the imperative that culture needs to evolve, and in some instances change drastically to support new work modalities and technologies. It's easy to say, easy to understand the need, but where on earth do you start with something that seems so big, so nebulous and often so ingrained in the organization? How can you take a 35,000 foot problem, and make it prescriptive, more approachable, and perhaps even (dare we say) fun! Come learn the art of culture hacking, and how you can apply this skill to I&O.

Tuesday, December 10, 2019 02:00 PM|Tuesday, December 10, 2019 03:00 PM
Roundtable: The Art of Culture Hacks in I&O

Everywhere you turn you are hearing how important culture change is in terms of driving digital transformation. This can seem like a daunting undertaking, and often small culture hacks are quite powerful in making progress. In this Roundtable come discuss your culture hacks, ideas and brainstorm with peers on how to influence and drive change

Wednesday, December 11, 2019 04:30 PM|Wednesday, December 11, 2019 05:30 PM
Senior Leadership Circle Roundtable: Driving Culture Change in I&O

SLC exclusive- culture change is top of mind for all I&O leaders - yet it is one of the most challenging initiatives. Come and meet with your peers and discuss ideas/challenges and practical tactics to move forward with culture change

Meet the experts face to face.