Insights into your most pressing priorities

Our agenda will cover the challenges most critical to IT sourcing, procurement,  finance, vendor & asset management leaders. As we are still preparing our 2019 agenda, preview some of the featured topics that will be covered at the conference below.

Agenda / By Day

Tuesday, September 03, 2019 01:00 PM|Tuesday, September 03, 2019 06:00 PM
APEX Analytix: Ultimate Supplier Management

Maybe the biggest secret in Source-to-Pay is over 250 Fortune 500 and Global 2000 companies manage suppliers with APEX Analytix. Drop by test drive APEX Global Insight with Watson — fit-for-purpose, AI-enabled global news monitoring. Learn more about their award-winning supply base management solution, for autonomous, rapid, and compliant supplier on-boarding, touchless master data management, risk and performance management, and overpayment prevention and recovery. The apexportal provides a central hub for your entire S2P ecosystem — 100% of your suppliers, regions, policies, strategic initiatives, and S2P systems. Prebuilt but highly-configurable supplier segmentation, workflows and scorecards manage each supplier appropriately based on region, type and impact. Scored supplier records for 32M suppliers to the Global 2000 and integration with 650 global government, regulatory and 3rd-party data sources keep you informed.


Tuesday, September 03, 2019 01:00 PM|Tuesday, September 03, 2019 06:00 PM
Registration


Tuesday, September 03, 2019 01:00 PM|Tuesday, September 03, 2019 06:00 PM
Conference Concierge Hours

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Just email us at ConferenceConciergeNA@Gartner.com and we’ll be in touch soon.


Tuesday, September 03, 2019 01:30 PM|Tuesday, September 03, 2019 03:00 PM
Workshop: IT Score for Sourcing and Procurement
Yanni Karalis, Sr Director Analyst, Gartner

Maturing IT procurement competency levels require stakeholder collaboration to identify the optimal alignment with IT and business goals and requirements. This workshop will help procurement leaders learn how to use Gartner’s new IT Score Survey and Tool and to facilitate workshops for developing maturity roadmaps and action plans.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, September 03, 2019 01:30 PM|Tuesday, September 03, 2019 03:00 PM
Workshop: Getting Your Message Across
Nadia Marchant, Communication Coach, The Wow Factor

In this workshop, we look at how you can boast your communication skills and get your message across more effectively. Taking lessons from giants of the IT industry including Steve Jobs, John Chambers and Steve Ballmer, this is a highly interactive session. With video clips, and plenty of exercises, this workshop is hands-on with lots of group participation. How do you communicate the value of your role? How do you get the business to listen to you more? How do you sell the benefits to your customers across the organization?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, September 03, 2019 02:15 PM|Tuesday, September 03, 2019 03:00 PM
Tutorial: Eight Steps to Strategize Software and SaaS Negotiations
Christopher Dixon, Sr Principal Analyst, Gartner

This session illustrates how to use eight steps for planning negotiations with major vendors and new emerging software and cloud vendors. How can we ensure that we ask the the right questions and gather the right detail to mitigate against cost and risk? How can we engage the right IT and business stakeholders to identify requirements? How can we leverage stakeholders as part of the negotiation plan and strategy.


Tuesday, September 03, 2019 02:15 PM|Tuesday, September 03, 2019 03:00 PM
Tutorial: Build an Actionable Sourcing Business Case for Data Center and Cloud-Based Solutions
William Maurer, VP Analyst, Gartner

Many enterprises fail to meet cost control expectations when outsourcing because they didn’t consider all costs in their business case. This session will provide attendees the tools to better identify and analyze costs when outsourcing. How do you use Gartner’s Total Cost of Sourcing model to identify all the outsourcing and services costs? What are the risks associated with this type of outsourcing? How do you make the pragmatic choices on which providers are best for your needs?


Tuesday, September 03, 2019 02:15 PM|Tuesday, September 03, 2019 03:00 PM
Tutorial: Six Steps to Implementing Vendor Management
Edward Weinstein, Sr Director Analyst, Gartner

Implementing a vendor management program or office where none exists can be daunting. Challenges in defining the scope of the program and building out the key processes can delay implementation. This session will provide the foundation for starting any new IT vendor management program.
- How do I establish a clear vision and sponsorship for a vendor management initiative?
- What policies and processes should I establish first?
- What key roles and responsibilities must be established to make vendor management a success?


Tuesday, September 03, 2019 03:15 PM|Tuesday, September 03, 2019 04:00 PM
Tutorial: How to Minimize IT Infrastructure Financing Cost and Risk to the Business
Rob Schafer, Sr Director Analyst, Gartner

IT finance executives are challenged to structure the financing of IT’s core infrastructure to optimize cost and business agility. This session will answer many of your most critical IT financing questions. How do we minimize the risks and costs of financing IT assets while maintaining the flexibility and agility that IT and the business demand? Should we lease or purchase our IT infrastructure? What effect will the new FASB and IASB accounting changes have on our financing decision and the opex/capex balance?


Tuesday, September 03, 2019 03:15 PM|Tuesday, September 03, 2019 04:00 PM
Tutorial: Create Actionable Outsourcing Contracts Using Technology, Process and Business Measures
William Maurer, VP Analyst, Gartner

Organizations that are outsourcing IT services should require solution measurement plans that support their business goals. This session will help attendees create the right measures of success.
- What are the sustainable measures needed for successful outsourcing results?
- What are the processes that should be in place?
- How do how I use measures to achieve successful outsourcing deals?


Tuesday, September 03, 2019 03:15 PM|Tuesday, September 03, 2019 04:00 PM
Tutorial: How to Create a Sourcing Strategy
Luke Ellery, Sr Director Analyst, Gartner

The foundation for successful sourcing is a business and IT aligned strategy. However, most sourcing strategies are stale, focusing on outdated IT categories.
This session will cover the steps involved in developing, socializing and supporting a compelling IT and business aligned sourcing strategy:
Which stakeholders should be included in defining your sourcing strategy?
What are the steps involved in building a business and IT aligned sourcing strategy?
How do I socialize the strategy and gain awareness and acceptance?


Tuesday, September 03, 2019 03:30 PM|Tuesday, September 03, 2019 05:00 PM
Workshop: IT Score for IT Vendor Management
Joanne Spencer, Sr Director Analyst, Gartner

Maturing your vendor management program starts by understanding your current maturity and mapping out a plan for reaching your desired state. Gartner’s new IT Score model for IT vendor management provides the ability to quickly perform this assessment. This session will provide you with the tools to assess your IT vendor management maturity and build out your roadmap for advancing your organization’s maturity.
Note: Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, September 03, 2019 03:30 PM|Tuesday, September 03, 2019 05:00 PM
Workshop: Influencing Your Stakeholders
Nadia Marchant, Communication Coach, The Wow Factor

You need to influence a wide range of stakeholders: executives, peers, your team and vendors. But how do you get them to listen to you? How do you boost your authority and credibility? This closing keynote will show you practical steps to help boost your standing with the people you need to influence. You’ll find out what makes people tick and understand the psychology behind how people make decisions. Armed with these tools, you’ll become far more influential with your stakeholders and ensure that you are viewed as a trusted partner.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Tuesday, September 03, 2019 04:00 PM|Tuesday, September 03, 2019 04:30 PM
Refreshment Break


Tuesday, September 03, 2019 04:30 PM|Tuesday, September 03, 2019 05:15 PM
Tutorial: Negotiating Techniques: Regain Control When Your Leverage is Compromised
Eugene Quillen, Sr Director Analyst, Gartner

IT vendors often enter into contract negotiations with strong leverage because they are fully aware that you’ve made your buying decision and there is a lack of practical alternatives. In this session, we provide negotiating skills and techniques necessary when your leverage has been compromised:
How do we identify the factors that compromise your negotiation power?
What techniques can be leveraged to regain control and authority over the negotiation?
How do we ensure a positive relationship endures at the end of the negotiation?


Tuesday, September 03, 2019 04:30 PM|Tuesday, September 03, 2019 05:15 PM
Tutorial: Best Practice in Negotiating Cloud-Based Infrastructure Contracts
Mark Ray, Sr Director Analyst, Gartner

Cloud-based solutions such as Infrastructure as a Service (IaaS) have unique attributes and requirements with frequent changes as the market matures. This session will provide sourcing and procurement managers with key attributes and contract examples to help organizations understand issue spotting and how to negotiate deals. Key issues:
- What are the differences between traditional and cloud based contracts?
- What opportunities do you have when negotiating these contracts?
- What do you do to limit risk via the contracts?


Tuesday, September 03, 2019 04:30 PM|Tuesday, September 03, 2019 05:15 PM
Tutorial: How to Thrive During a Software Audit
Christopher Dixon, Sr Principal Analyst, Gartner

Software audits deemed “successful” often cost organizations time and money which cannot be utilized for progressing their missions forward. Therefore, organizations need to develop a repeatable and efficient software audit management process in order to deal with multiple audit requests annually.
- Why do you need to plan for software audits?
- How should you respond when a software audit letter arrives on your desk?
- How should you manage the software audit to minimize business and financial risk?


Wednesday, September 04, 2019 07:30 AM|Wednesday, September 04, 2019 08:30 AM
Networking Breakfast by Hobby


Wednesday, September 04, 2019 07:30 AM|Wednesday, September 04, 2019 07:00 PM
Conference Concierge Hours

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Just email us at ConferenceConciergeNA@Gartner.com and we’ll be in touch soon.


Wednesday, September 04, 2019 07:30 AM|Wednesday, September 04, 2019 07:00 PM
APEX Analytix: Ultimate Supplier Management

Maybe the biggest secret in Source-to-Pay is over 250 Fortune 500 and Global 2000 companies manage suppliers with APEX Analytix. Drop by test drive APEX Global Insight with Watson — fit-for-purpose, AI-enabled global news monitoring. Learn more about their award-winning supply base management solution, for autonomous, rapid, and compliant supplier on-boarding, touchless master data management, risk and performance management, and overpayment prevention and recovery. The apexportal provides a central hub for your entire S2P ecosystem — 100% of your suppliers, regions, policies, strategic initiatives, and S2P systems. Prebuilt but highly-configurable supplier segmentation, workflows and scorecards manage each supplier appropriately based on region, type and impact. Scored supplier records for 32M suppliers to the Global 2000 and integration with 650 global government, regulatory and 3rd-party data sources keep you informed.


Wednesday, September 04, 2019 07:30 AM|Wednesday, September 04, 2019 07:00 PM
Registration


Wednesday, September 04, 2019 08:30 AM|Wednesday, September 04, 2019 09:30 AM
Gartner Opening Keynote: Fortune Favors the Bold: Blazing Your Trail to Business Growth
Dolores Ianni, Sr Director Analyst, Gartner
David Groombridge, VP Analyst, Gartner

There will be more change in the next five years than there has been in the last 20 years. Given the pace of change, business has bypassed long-established IT sourcing and related functions. In this keynote Gartner will outline new approaches to reinvent your value proposition and increase your digital dexterity. Learn how by being bold, you can blaze a trail to enable business growth..


Wednesday, September 04, 2019 09:30 AM|Wednesday, September 04, 2019 10:15 AM
Guest Keynote: Never Split the Difference
Chris Voss, Former FBI Hostage Negotiator,

After 24 years with the FBI, Chris Voss has assembled a toolbox of effective tactics for high-pressure negotiations. In his talk, Voss shares the specific things you can do to turn the tide of a negotiation in your favor-illustrating his points with both riveting, high-stakes stories of criminal negotiations and humorous, personal anecdotes from his trips to the mall alike. From why you always want to get your counterpart to say your name to why “yes” is the last thing you want to hear, Voss explains how to move a conversation along, how to startle people in the right way, and how to uncover what someone’s real motivation is. By the end of this talk, you’ll understand why a notorious terrorist once told Voss, “I hope they’re paying you a lot.”


Wednesday, September 04, 2019 10:15 AM|Wednesday, September 04, 2019 10:45 AM
Networking Coffee Break


Wednesday, September 04, 2019 10:30 AM|Wednesday, September 04, 2019 11:30 AM
Contract Negotiation Clinic: Oracle
Rob Wilkes, Sr Director Analyst, Gartner

Negotiating with Oracle can pose specific challenges. This clinic will help you to navigate the key trends, protect against risk and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 10:30 AM|Wednesday, September 04, 2019 11:30 AM
Contract Negotiation Clinic: Use These Key Factors to Achieve Actionable, Successful Outsourcing Deals
William Maurer, VP Analyst, Gartner

This session helps sourcing and procurement executives achieve deal success by building skills to understand key inputs marketplace solutions and risk factors, select the best vendor, negotiate a fair and balanced contract and manage the relationship.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 10:30 AM|Wednesday, September 04, 2019 12:00 PM
Workshop: Improve Vendor Performance Management by Measuring What Really Matters in SLAs
Brett Sparks, Sr Director Analyst, Gartner

IT vendor management leaders need to develop and refine their service levels to evaluate vendor performance in areas that matter to their business: stability, operational performance and cost-effectiveness. This workshop will provide hands-on exercises in aligning SLAs to key performance indicators to ensure that your vendor’s performance aligns to their contract and business expectations.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 10:30 AM|Wednesday, September 04, 2019 12:00 PM
Workshop: Negotiating with the Megavendors: IBM,Microsoft,Oracle and SAP
Melanie Alexander, Director Analyst, Gartner

Negotiating effective software and SaaS deals with the megavendors takes more than good negotiating skills: It takes depth of knowledge of the specific vendors’ tactics and techniques. Learn how to tailor negotiations using specific tips and tactics for each megavendor: IBM, Microsoft, Oracle and SAP. This includes for each megavendor: Tailoring processes, building leverage with each negotiation, and minimizing contractual risks.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Everything You Wanted to Know About Cloud Strategy, but Were Afraid to Ask
Andrew Miljanovski, Sr Director Analyst, Gartner

Sourcing, Procurement and Vendor management leaders are increasingly engaged to negotiate and understand cloud as its popularity increases. The options and the ability to negotiate vary greatly with the types of cloud implementation and cloud strategy. This session explores:
- What is a cloud strategy and why it’s important for sourcing and procurement ?
- What are the key elements of a cloud strategy and how do they align to sourcing and procurement?
- How do you optimize cloud contracting and negotiations ?


Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Enabling the Management of IT Assets With a Comprehensive IT Asset Life Cycle
Ryan Stefani, Sr Principal Analyst, Gartner

Effective management of IT assets requires the development of a complete IT asset life cycle management plan. Learn what the entire IT asset life cycle is, and how organizations must use it to manage their IT assets. What are the different steps of the IT asset life cycle? Who needs to be engaged in what phases of the life cycle? How do I use the life cycle to improve the management of IT assets?


Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Make Buying Feel Faster for the Business
Thomas Pocock, Sr Principal, Advisory, Gartner

The speed of change is faster than ever before – and business leaders are concerned and frustrated by their organizations’ inability to keep pace. With Procurement they want buys to be fast and effortless – but procurement is constrained by this need for speed and high levels of risk aversion. How can we change business partner perceptions of procurement’s speed? How can we enable procurement to respond to speed expectations? How can procurement make buying feel faster?


Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
The Future of IT Vendor Management Demands a New Operating Model
Joanne Spencer, Sr Director Analyst, Gartner

IT Vendor Management organizations have developed to gain control over vendors, optimize spend, and manage risks and performance. Success in the future requires an approach focused on driving greater value and opportunities from an every changing ecosystem of supply. This session will help vendor management leaders better position their disciplines to take on emerging and evolving challenges. What are the most common challenges vendor management faces? What are the key components of an operating model to address these challenges? How can we implement an operating model and continuously improve outcomes from our vendors?


Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Ask the Expert: Identifying and Resolving SAP Indirect and Digital Access Risk
Bill Ryan, VP Analyst, Gartner

SAP customers can now use transaction-based licensing to address indirect and digital access. But, it requires careful financial modeling, guardrails to contain costs, and SAP’s agreement that the negotiated outcome is comprehensive. Attend this session to learn how to identify indirect and digital access risk within your organization and how to negotiate a resolution from a position of strength.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Building and Communicating a Three-Year Roadmap to IT Financial Management Maturity
James Anderson, Sr Director Analyst, Gartner

IT Financial Management (ITFM) too often lacks a clear mandate, stakeholder buy-in, and resource commitment. The key to mature ITFM is having a strong, clear vision with achievable time frames and a concrete roadmap with specific actionable milestones. How can we gain ITFM buy-in from the IT organization, the CFO and other key non-IT players? What are best practices to engage stakeholders to drive a sustained strategic focus on ITFM? How can we most effectively validate and communicate the ITFM program goals and impact to the business?


Wednesday, September 04, 2019 10:45 AM|Wednesday, September 04, 2019 11:30 AM
Applying Intelligent Automation to Sourcing, Procurement and Vendor Management
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

Sourcing, procurement and vendor management leaders are discovering how to successfully adopt and integrate intelligent automation services (IAS) capabilities. This session will provide you with the tools for assessing your organization’s maturity:
- Why should you use intelligent automation and where can you get the biggest bang?
- How do you create the business case for intelligent automation for sourcing processes?
- What are the implementation gotchas for intelligent automation and how can you make the move?


Wednesday, September 04, 2019 11:45 AM|Wednesday, September 04, 2019 12:15 PM
How IT Finance and IT Procurement Can Collaborate With the CFO to Optimize Cost
Jim McGittigan, VP Analyst, Gartner

To successfully fund innovation and digital business initiatives, procurement and IT must partner with IT Finance to optimize both enterprise IT and business costs. This requires procurement leaders to collaborate with IT to first demonstrate capabilities in how to effectively manage IT costs, and then to partner with IT Finance to leverage technology to optimize cost across the enterprise. What are the best practices to get procurement, IT and IT Finance to partner and collaborate to optimize IT and enterprise spend?


Wednesday, September 04, 2019 11:45 AM|Wednesday, September 04, 2019 12:15 PM
Negotiating SaaS Contract ABCs: APIs, Bots and Consumption
Jo Liversidge, Sr Director Analyst, Gartner

New metrics (APIs, Bots, etc.) are showing up in today’s SaaS contracts. This session will show how to negotiate SaaS contracts in a world of newer metrics and growing requirements for consumption-based pricing. How do you better meet the needs of digital business by negotiating SaaS terms and aligning costs with value?


Wednesday, September 04, 2019 11:45 AM|Wednesday, September 04, 2019 12:15 PM
Magic Quadrant for Software Asset Management Tools
Roger Williams, Sr Director Analyst, Gartner

This session will focus on the Magic Quadrant for Software Asset Management Tools. It will highlight the latest trends in the SAM tools market, review the vendors having the most impact on the market, and highlight other Gartner resources that can help guide your SAM tool investments.


Wednesday, September 04, 2019 11:45 AM|Wednesday, September 04, 2019 12:15 PM
Implement a Vendor Performance Management Program to Optimize Vendor Performance
Edward Weinstein, Sr Director Analyst, Gartner

Vendor performance management is more than just developing SLAs. To continuously improve vendors performance, a standardized and consistent program approach should be adopted. This session will provide an overview of the key components of a successful vendor performance management program. What are the critical activities must be included in a comprehensive vendor performance management program?


Wednesday, September 04, 2019 11:45 AM|Wednesday, September 04, 2019 12:15 PM
A Sourcing Path for SAP S/4HANA: The Critical Questions and How to Answer Them
David Groombridge, VP Analyst, Gartner

Moving to SAP S/4HANA requires a multitude of interlinked decisions by sourcing teams. These cover the solution, hosting options and implementation strategies. This session discusses the most common and critical questions to be addressed in your sourcing strategy. What are the most critical sourcing strategy and execution decisions to make early in your sourcing stage?


Wednesday, September 04, 2019 12:15 PM|Wednesday, September 04, 2019 01:00 PM
CXtec: Redefine the IT Value Life Cycle
Peter Belyea, CEO / President, CXtec Inc

If you manage the life cycle of your IT investments to maximize their value then you're probably looking for opportunities to enhance operations while stretching your budget. Every IT infrastructure has areas for savings. Featuring real-world case studies, this session shows how life cycle management helps you redefine your IT strategy and maximize value in every area of your infrastructure.


Wednesday, September 04, 2019 12:15 PM|Wednesday, September 04, 2019 01:15 PM
Networking Lunch


Wednesday, September 04, 2019 12:15 PM|Wednesday, September 04, 2019 02:15 PM
Exhibit Showcase Dessert Reception

Visit the Exhibit Showcase to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner Analysts, and exhibitors while enjoying delicious desserts and beverages and attend a theater session to see technology in action.

Please note: Exhibitor meetings are available outside of the promoted Exhibit Showcase hours; please coordinate directly with the Exhibitor or request support from our Conference Concierge Team.


Wednesday, September 04, 2019 12:45 PM|Wednesday, September 04, 2019 01:05 PM
Livingstone Technologies: A Blueprint for SLM Transformation
Chris Gough, Head of Strategy, Derive Logic

Delivering outcomes on budget risk, cost control and investment value requires a holistic approach to understand and implement the necessary SLM target operating model. This session explores relationships between data, process and skills, leveraging technology investments within complex enterprise organisations. This session provides a fit for purpose blueprint to start you on your SLM journey helping you innovate and collaborate to deliver successfully negotiated optimized outcomes.


Wednesday, September 04, 2019 01:15 PM|Wednesday, September 04, 2019 01:35 PM
Lockpath: How to Manage an Effective VRM Program in the Privacy Age
Sam Abadir, Vice President of Industry Solutions, Lockpath, a NAVEX Global Company

Vendor risk management can be a costly part of operations. With privacy laws like GDPR, CCPA, HIPAA and upcoming laws adding a new twist, many companies are limiting the number of vendors they manage, increasing risk exposure. This session shows a new approach to vendor risk and privacy compliance, how to expand the number of vendors managed, and shares examples for companies of all maturities.


Wednesday, September 04, 2019 01:45 PM|Wednesday, September 04, 2019 02:05 PM
SMC Squared: Ecolab Disrupts IT Outsourcing - Better Economics & Talent
William Sedoff, Director Indirect Procurement, Ecolab
Patricia Connolly, CEO, SMC Squared

Legacy solutions for outsourcing engineering talent in India have typically fallen short on quality and execution. Ecolab took a different path reducing risk with an innovative GIC model powered by SMC Squared. Join Bill Sedoff, Director Global Sourcing, as he shares their story of better economics, improved productivity, higher quality, and an amazing 90% talent retention rate.


Wednesday, September 04, 2019 02:15 PM|Wednesday, September 04, 2019 03:00 PM
ServiceNow: Shadow IT Solved - Detecting and Optimizing Your SaaS
Michael Temple, Solution Consultant, ServiceNow

As the SaaS market explodes, procurement and asset managers are faced with the growing challenge of managing Shadow IT. In this session, we'll discuss how ServiceNow’s SaaS License Management can digitize your IT workflows to simplify how SAM gets done. We will see how to: detect sprawl, identify and rationalize redundancies, perform usage analysis and reclaim stale users to right-size renewals.


Wednesday, September 04, 2019 02:15 PM|Wednesday, September 04, 2019 03:00 PM
Nicus: Cost Transparency - Elevate IT. Change the Conversation. Ignite Possibility.
Rob Mischianti, VP, Product Management, Nicus Software, Inc.
Nan Braun, CEO, Thavron Solutions LLC
Nicholas Kaliszewski, Director of IT Financial Management, Erie Insurance
Matthew Campagnoli, IT Finance Director, Colorado Governor's Office of IT
Joel Wesser, Head of Technology, Business Manager, Farmers Insurance

What is the true value of ITFM/TBM? How do we navigate the complexities of cost transparency and deliver value back to the business? Hear best practices from seasoned experts at VISA, State of CO, Erie Insurance, Thavron Solutions and Nicus and empower changed conversation, accountability, and informed decision making that will drive innovation. One lucky attendee will win a Peloton Bike!


Wednesday, September 04, 2019 02:15 PM|Wednesday, September 04, 2019 03:00 PM
Iron Mountain: Securing Your Brand With Secure IT Asset Disposition

What should happen to an IT asset at the end of its useful life? From security, compliance and environmental impact, there are several concerns when it comes to disposing of sensitive information often stored on work and personal devices. This session will discuss best practices for IT Asset Disposition and what businesses need to know to dispose and remarket assets securely and lawfully.


Wednesday, September 04, 2019 02:15 PM|Wednesday, September 04, 2019 03:00 PM
Sage Sustainable Electronics:Transforming ITAD for Record Value-Adding Results. A Major Bank’s Journey.

Huntington Bank ITAM Leaders will share how they implemented an IT asset management and disposition program yielding record financial and compliance results, while creating new value and alignment with bank leadership, the community, and associates. A roundtable discussion will follow Huntington’s presentation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 02:15 PM|Wednesday, September 04, 2019 03:00 PM
AWS: Modernizing and Transforming the Cloud Software Supply Chain
David McCann, VP, Migration, Marketplace & Control Ser, Amazon Web Services

Customers are moving applications onto the cloud at speed, and they need this done in a cost effective and easily visible way. AWS has built a series of tools to help increase transparency, reduce costs, and govern third party software in a cloud world.


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Avoiding "The SAM Beach Diet" and Other Common Mistakes When Implementing SAM
Roger Williams, Sr Director Analyst, Gartner

Software asset management (SAM) enables organizations to reduce risk and optimize costs; however, implementing a (SAM) initiative can be fraught with challenges. SAM leaders can avoid potential pitfalls by understanding the most common mistakes and how to avoid them. Why do "crash diet" approaches to SAM fail? How can you institute a healthy, sustainable approach to SAM? What tools and service providers can help you succeed with SAM?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Vendor Risk Management Is Now a Must-Have Discipline
Christopher Ambrose, VP Analyst, Gartner

Vendor risk management isn’t just required in highly regulated industries, it's good practice in all industries. But today’s approaches are mired in lengthy and complex assessment surveys that span a variety of threats and risks. This session will discuss how to improve and enhance your model for managing vendor risks. Why is vendor risk management important now? What are the current best practices in a vendor risk management life cycle? How can we improve the efficiency and value of our vendor risk management programs?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Sourcing Agile Development With Effective Contracts, Metrics and Integration
Allan Wilkins, Sr Director Analyst, Gartner

Agile development will deliver change to the business faster. Sourcing managers must effectively contract for agile development services with DevOps elements to integrate operations and optimize the maintainability of whatever the agile project delivers. The goal is a successful agile project though implementing an effective contract, metrics and maintenance integration. This session examines:
What are the prerequisites for successful agile projects?
What contract model should you apply?
What performance metrics should you include?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Marketplaces for Procurement: What You Need to Know and Why?
Frances Karamouzis, Distinguished VP Analyst, Gartner

Sourcing, Procurement and Vendor Management teams are working with stakeholders whose IT spending has now exceeded 3 Trillion for software, hardware, devices and IT services. In order to process these acquisitions, marketplaces have been introduced and over 50% of Fortune 1000 organizations are dabbling with them. It’s time to get smart and build your knowledge about marketplaces in order to figure out what it means for your organization.

● What is a marketplace and why is it important?
● How will it impact Sourcing and Procurement leaders?
● What does the future hold?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
How to Build a Three-Year Roadmap for Cost Optimization
James Anderson, Sr Director Analyst, Gartner

IT leaders are under continuous pressure to cut costs and/or deliver more with fewer resources. Use the concept of this roadmap as a communication device to socialize and gain buy-in from enterprise partners for evolving your enterprise’s IT cost optimization initiatives. How can you gain IT cost optimization stakeholder buy-in? What are the key activities to ensure a path toward IT cost optimization? How can you create a roadmap framework for communicating a vision?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Ask the Expert: Five Key Areas That Can Make or Break Your Outsourcing Deal
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

In the digital era, outsourcing will become more common than ever. This session will cover how to ensure success in outsourcing deals by avoiding mismatched expectations, unclear scope, the wrong SLAs, contract terms and transition timelines.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:00 PM
Basic 101 Licensing of Google's G Suite and Cloud Platform
James Smith, Sr Director Analyst, Gartner

Many procurement professionals are not familiar with Google’s approach to licensing and how to acquire the technology. This session will provide the foundation for procurement leaders to better understand Google’s licensing methods. How do we plan for the disruptive technologies in Google’s stack of digital solutions?
How can we decipher Google’s GCP, AI and IoT licensing options? How do we align Google’s services to deliver against our digital objectives?


Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: The Future of IT Vendor Management Demands a New Operating Model

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Contract Negotiation Clinic: Salesforce
Jo Liversidge, Sr Director Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem,with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: Enabling the Management of IT Assets with a Comprehensive IT Asset Life Cycle

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: Applying Intelligent Automation to Sourcing, Procurement and Vendor Management

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: Everything You Wanted to Know About Cloud, but Were Afraid to Ask

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Clinic: Optimize IBM Negotiations Using Gartner’s T4 Framework
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will illustrate Gartner’s four-step approach called "T4" (T1-Tactics; T2-Templates; T3-Terms & Conditions; T4-Timing) to educate attendees on the importance of and how to "vendor-ize" negotiations specific to IBM. Attendees will receive ready-to-use worksheets of IBM-specific negotiation tips, tactics and "tricks" along with customized checklists and templates to optimize IBM deals.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: Building and Communicating a 3-Year Roadmap to IT Financial Management Maturity

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:15 PM
Meetup: Follow up Conversation to: Make Buying Feel Faster for the Business

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:45 PM
Workshop: What Are the Financial Management Implications of Becoming Agile?
Jim McGittigan, VP Analyst, Gartner

Many organizations are moving to agile development and from a project- to product-centric delivery models to support digital business. Most are not adequately changing their financial governance processes. Typical questions that may be asked in this session include: How can I identify pitfalls and resolve pitfalls in the product model? How do I fund in a product model? How can I track cost and value so that a product model delivers on its promises?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 03:15 PM|Wednesday, September 04, 2019 04:45 PM
Workshop: IT Score for Sourcing and Procurement (Repeat)
Yanni Karalis, Sr Director Analyst, Gartner

Maturing IT procurement competency levels require stakeholder collaboration to identify the optimal alignment with IT and business goals and requirements. This workshop will help procurement leaders learn how to use Gartner’s new IT Score Survey and Tool and to facilitate workshops for developing maturity roadmaps and action plans.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 04:15 PM|Wednesday, September 04, 2019 05:00 PM
OneTrust: ClearDATA Case Study - Tackling Vendor Risk in Practice
Kevin Kiley, Vice President, OneTrust

Managing IT vendor risk before is a continuous effort under global privacy laws and security regulations. In this session, OneTrust and ClearDATA will breakdown a six-step approach for automating third-party vendor risk management and explore helpful tips and real-world practical advice to automate security risk programs.


Wednesday, September 04, 2019 04:15 PM|Wednesday, September 04, 2019 05:00 PM
Nlyte Software: Next Gen Technology Asset Management for Compliance & Risk Reduction
GARY PAQUETTE, CTO, Nlyte Software Ltd

Businesses need to manage all technology devices, but legacy methods no longer work. In today’s world, you need accurate information, from datacenter to desktop.Next gen ITAM is a “single source of truth,” all devices & departments. Automation is key creating a dynamic baseline covering all compliance & tightening security. With normalized data all reduce risk and plan their technology strategy.


Wednesday, September 04, 2019 04:15 PM|Wednesday, September 04, 2019 05:00 PM
Rimini Street: Your Role in Helping IT Break Free from Vendor-Dictated Spending
Rick Jankura, Chief Financial Officer, Jones Packaging Inc.
Hari Candadai, GVP, Global Thought Leadership and Evangelism, Rimini Street
Leanne O'Brien, Director Enterprise Business Application, Texas Children's Hospital
Sarah Smith, Asst. Dir. Enterprise Business Systems, Texas Childrens

Sourcing and Procurement have a vital role to partner with IT to drive transformation. But vendor policies are forcing companies to spend budget and resources just “keeping the lights on.” Learn how Texas Children’s Hospital and Jones Packaging took control of their roadmaps to:
● Capture dramatic savings
● Enable IT to free up capacity
● Drive innovation with IT


Wednesday, September 04, 2019 04:15 PM|Wednesday, September 04, 2019 05:00 PM
APPTIO: Chaos to Control - From Manual to Automated IT Financial & Vendor Management
Jeremy King, Vice President, Globe Life

How to successfully transform IT Financial and Vendor Management? Technology Business Management enables IT leaders to manage the business of IT, while changing conversations from IT cost to IT value across the enterprise. Hear how Globe Life has transformed their IT by automating forecasting and vendor spends using a single source of truth, while being aligned to the business priorities.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
Moving to SaaS With an Incumbent Vendor Demands and Effective Sourcing Strategy
Matt Corsi, Sr Director Analyst, Gartner

Software vendors are retiring their on-premises licensing models in favor of subscription-based services, driving increased revenue and dependency. This session will prepare you for the move to SaaS. How do we determine the end of life dates for on-premise licenses? When is it best to engage with an incumbent vendor? How can we execute an effective sourcing strategy that identifies real alternatives and drives down costs?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
How to Get the Innovations Your Service Providers Promised
Alan Stanley, Sr Director Analyst, Gartner

Many IT services contracts call for the delivery of innovation but fail to deliver against that expectation. This session introduces the Gartner 3I model: Incentivize, Identify, Implement which is intended to help facilitate the delivery of innovations from service providers. How can we incentivize our service providers to innovate? How do we motivate service providers to collaborate and to identify service improvements?
What are the emerging best practices to implement service provider innovations?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
The State of Cloud Security
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

The cloud market is growing to over $300B by 2121 with IaaS and SaaS in the lead. Sourcing, procurement and vendor managers will need to know the state of cloud security and how to evaluate and mitigate security risks. This session will help navigate these complex issues and will provide practical advice on how to mitigate risks. How do you perform an internal risk assessment? How do you establish governance and a cloud playbook? What are key protections to keep in mind with different cloud models?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
Developing a Complete Hardware Asset Management Strategy
Tim Zimmerman, VP Analyst, Gartner

Hardware Asset Management (HAM) historically focused on tracking traditional IT assets to support financial objectives. This session will address how to create a comprehensive HAM strategy that supports new asset classes and emerging demands on ITAM.
What are the key challenges ITAM leaders face without a HAM strategy?
How can ITAM leaders develop an effective HAM strategy?
What vendors and tools can assist with a HAM strategy?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
Negotiating With the Software Megavendors — IBM, Microsoft, Oracle, and SAP
Rob Schafer, Sr Director Analyst, Gartner

Negotiating effective software and SaaS deals with the software megavendors takes more than good negotiating skills, it takes depth of knowledge of the specific vendors’ tactics and techniques. This session provides negotiation’s best practices, strategies and tactics including optimal licensing and pricing as well as proven contract terms that minimize your risks with these vendors. How can you tailor negotiation plans specific to each megavendor? How can you improve your negotiating leverage? How can you minimize contractual risks with each megavendor?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
Ask the Expert: Sourcing to the Edge: How to Source, Manage, and Govern Distributed Resources
Bill Menezes, Sr Principal Analyst, Gartner

First, migrations were to cloud locations; now IT functionality is being pushed to the edge of the network, closer to users. This session includes everything that challenges sourcing and governance: pay as you go models, compliance concerns, multiple links in the supply chain, security threat management, when edge compute models should be considered and how contracts and solutions should be managed.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:00 PM
How to Create Financial Models for Cost Transparency and Negotiation Leverage
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

Cost transparency is critical to IT spend analysis & forecasting. This session focuses on IT finance and procurement collaboration to optimize vendor negotiations by customizing financial models such as NPV, Demand Forecasting, TCA/TCO. How can you identify the hidden costs required for a true and total cost impact analysis? What action items are required to analyze multiyear prepay proposals, on-premises to SaaS migrations, and hardware and software alternatives? How can you use financial models as a key leverage tool during negotiations?


Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: Marketplaces for Procurement: What You Need to Know and Why?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: How to Build a Three-Year Roadmap for Cost Optimization

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: Vendor Risk Management Is Now a Must-Have Discipline

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Contract Negotiating Clinic: Applications Services Agreements
Brett Sparks, Sr Director Analyst, Gartner

The pressure to optimize applications services costs is compounded by the demands of digital initiatives and resistance to reinvestment. Sourcing, procurement, and vendor management leaders must optimize applications services contracts and pricing models and leverage automation in their deals. This clinic will guide participants in the proven practices when planning and negotiating an applications services agreement.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: Avoiding "The SAM Beach Diet" and Other Common Mistakes When Implementing SAM

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Contract Negotiating Clinic: Engaging With ServiceNow to Get What You Need
Kenneth Gonzalez, Sr Director Analyst, Gartner

Whether it’s negotiating the license cost on your first SaaS agreement,properly scoping consulting services,or how to address complex issues which might arise, it’s not always clear how to work with ServiceNow or their partners to get what you need. In this session, we’ll discuss the key things you can do and how to negotiate to get your desired outcomes?

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: Basic 101 Licensing of Google's G Suite and Cloud Platform

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 05:15 PM|Wednesday, September 04, 2019 06:15 PM
Meetup: Follow up Conversation to: Sourcing Agile Development with Effective Contracts, Metrics and Integration

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Wednesday, September 04, 2019 06:00 PM|Wednesday, September 04, 2019 08:00 PM
Exhibit Showcase Networking Reception

Join us in the Exhibit Showcase for a festive reception where you can engage with your peers, Gartner Experts, and exhibitors while enjoying delicious desserts and beverages, fun games, raffle drawings, and lively entertainment. Evaluate industry offerings that can move your business forward and attend a theater session to see technology in action.


Wednesday, September 04, 2019 06:15 PM|Wednesday, September 04, 2019 06:35 PM
Oversight: Future-Proof Approach - Four Phases of Finance Transformation

Impacts of finance transformation go beyond automation. New technologies are often introduced without the end goal in mind, which creates siloed data and teams. Learn how you can: - Rearchitect processes in 4 phases: automation, data visualization, analytics, and business embedment - Redefine job roles to deliver strategic value - Leverage AI to mitigate risk and increase operational efficiency


Wednesday, September 04, 2019 06:45 PM|Wednesday, September 04, 2019 07:05 PM
Wipro Cloud Studio: An industrial and automated approach to Cloudification

Wipro empowers enterprises in their continuous transformation journey by providing full stack cloud services – Edge to Cloud – across domains delivered through industrialized solutions. Wipro’s unique ‘Business First and Cloud only’ approach enables multi cloud, private and public clouds, with capability to deliver any application, on any device, on any cloud.


Wednesday, September 04, 2019 07:15 PM|Wednesday, September 04, 2019 07:35 PM
GAVS Technologies: How AIOps is critical to enterprise transformation
Kerrie Hoffman, Strategic Advisor, Get Digital Velocity / FocalPoint Business Coaching
Sumit Ganguli, CEO, GAVS Technologies

AIOps platforms leverage advanced machine learning and analytics to enhance IT operations through a proactive approach towards service desk, monitoring and automation. Through real time analytic technologies, AIOps provide insights that impact business decisions.


Thursday, September 05, 2019 07:15 AM|Thursday, September 05, 2019 08:00 AM
Women in IT Breakfast: A Conversation Between Men and Women on Gender Diversity
Marie Sienkowski, Sr Director Analyst, Gartner

Empowering Women for and with Each Other - Addressing gender bias between women and how they can support each other up the leadership ladder.
Engaging Men to Advance Women - How men can help women work to their full capacity as leaders and why they would want to.
Removing Institutional Barriers and Blind Spots — Whether gender bias is subtly built into the system or does its damage unconsciously, there is a clear path to elimination.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 07:15 AM|Thursday, September 05, 2019 06:30 PM
Registration


Thursday, September 05, 2019 07:15 AM|Thursday, September 05, 2019 06:30 PM
Conference Concierge Hours

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Just email us at ConferenceConciergeNA@Gartner.com and we’ll be in touch soon.


Thursday, September 05, 2019 07:15 AM|Thursday, September 05, 2019 06:30 PM
APEX Analytix: Ultimate Supplier Management

Maybe the biggest secret in Source-to-Pay is over 250 Fortune 500 and Global 2000 companies manage suppliers with APEX Analytix. Drop by test drive APEX Global Insight with Watson — fit-for-purpose, AI-enabled global news monitoring. Learn more about their award-winning supply base management solution, for autonomous, rapid, and compliant supplier on-boarding, touchless master data management, risk and performance management, and overpayment prevention and recovery. The apexportal provides a central hub for your entire S2P ecosystem — 100% of your suppliers, regions, policies, strategic initiatives, and S2P systems. Prebuilt but highly-configurable supplier segmentation, workflows and scorecards manage each supplier appropriately based on region, type and impact. Scored supplier records for 32M suppliers to the Global 2000 and integration with 650 global government, regulatory and 3rd-party data sources keep you informed.


Thursday, September 05, 2019 07:30 AM|Thursday, September 05, 2019 08:45 AM
Networking Breakfast by Job Role


Thursday, September 05, 2019 08:45 AM|Thursday, September 05, 2019 09:30 AM
Gartner Keynote: Winning in a World of Digital Dragons
Leigh McMullen, Distinguished VP Analyst, Gartner

Digital disruption is coming to every industry and geography. Digital dragons like Alibaba, Amazon and others are playing evolving roles, related not only to technology, but also to customer experience, payment, data and insight. They have deep pockets, great talent and attractive brands.
Every industry is digitalizing, and digital dragons are a critical piece of that story. Digital dragons are a different type of partner, pervading many aspects of your enterprise and ecosystem. IT leaders must:
- Ensure that they have joined up management of their interactions with each dragon.
- Maintain a digital dragon knowledge base and develop a strategic posture toward them.
- Learn from other industries that have been disrupted earlier or more heavily, such as automotive.


Thursday, September 05, 2019 09:30 AM|Thursday, September 05, 2019 10:00 AM
Networking Coffee Break


Thursday, September 05, 2019 09:45 AM|Thursday, September 05, 2019 10:45 AM
Contract Negotiation Clinic: Negotiating With Microsoft
Marie Sienkowski, Sr Director Analyst, Gartner

IT procurement leaders are often challenged by negotiating effective Microsoft Enterprise Agreements and renewals because of the complexity of Microsoft’s licensing models and the number of options and use rights that have to be considered. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 09:45 AM|Thursday, September 05, 2019 10:45 AM
Contract Negotiation Clinic: Workday
Dawn Hubbard, Sr Principal Analyst, Gartner

Learn about Workday's key pricing and contracting differentiators, negotiation behaviors and instrumental commercial terms that need evaluation and negotiation. This interactive clinic will provide SPVM leaders with the foundation needed to develop an effective negotiation strategy, enabling them to mitigate risk and optimize deal value.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 09:45 AM|Thursday, September 05, 2019 11:15 AM
Workshop: Selecting an Infrastructure Service Provider in 90 Minutes (Please bring a laptop)
Claudio Da Rold, Distinguished VP Analyst, Gartner

Your next set of hybrid infrastructure-managed service contracts must be cloud-first and support IoT and your digital business for 2020 and beyond. In this workshop, you will learn how to master a market-changing approach to evaluating and ultimately selecting your infrastructure service provider in minutes rather than months.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry. Attendees should bring a laptop with them into the workshop, to be able to work on the data that enable the rapid shortlisting.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 09:45 AM|Thursday, September 05, 2019 11:15 AM
Workshop: Managing the Shift From On-Premises Capex to Cloud Opex
Jim McGittigan, VP Analyst, Gartner

Cloud-based services are being adopted at an ever-increasing rate due to the need for agility to deliver value in a digital world. Often this comes with a significant shift from capex to opex. This workshop gives you actionable techniques to effectively manage that transition.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
Use Gartner’s S-A-V-E Methodology to Collaborate for Cost Optimization
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

IT financial leaders are challenged to continuously maintain cost optimization results. Gartner’s S-A-V-E methodology is based on four actionable steps to create collaborative cross-team savings communities to identify, validate and report innovative cost optimization ideas.
- How can you harness the expertise of key IT leaders and staff to identify savings opportunities?
- What is the best framework for analyzing IT spend categories to identify savings opportunities?
- How can you analyze and validate savings opportunities, and report actualized savings?


Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
The Art of Managing Your Most Strategic IT Vendor Relationships
Joanne Spencer, Sr Director Analyst, Gartner

You rely on your strategic IT vendors to do more than "keep the lights on," you need them to help your business succeed. Keeping them from managing you though can be a challenge. This session will help you maneuver through these most complex relationships to drive real business value. What actions can we take to establish a strategic vendor management program? How can we create shared objectives with these vendors? How can relationship management maintain alignment of both parties objectives?


Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
Three Critical Elements of a Successful SAM Tool Implementation
Matt Corsi, Sr Director Analyst, Gartner

The cost and effort of implementing SAM tools are often underestimated, resulting in prepurchase expectations that are not met. IT asset management leaders must ensure they have accurate license entitlement data, sufficient resources and objectives to support a successful outcome. How do you ensure that you have software entitlement data and consumption data to support your tool implementation?
How do you determine the scope of your SAM tool implementation?
What are the key considerations when resourcing a SAM tool implementation?


Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
Effective Steps Toward Designing an IT Procurement Center of Excellence (COE)
Yanni Karalis, Sr Director Analyst, Gartner

A Center of Excellence (COE) is the governance model for effective sourcing strategies, policy creation and continuous improvement across these activities. This session will help you develop a plan for creating an effective COE. How can a COE help us focus on value-added procurement activities? What are the services that an IT Procurement COE will provide? What are the skills needed to ensure a successful COE?


Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
How to Quickly Choose the Right Service Provider for Your Project
Alan Stanley, Sr Director Analyst, Gartner

The RFP process can be six months long but what if you need to start the project in 6 weeks? This session will look at the traditional provider engagement process and provide an evaluation framework that will significantly speed up the identification and selection process. The session will address the following:
How do you decide which providers to include in your shortlist?
How do you build a reusable framework for comparing and selecting providers?
What can you do to contract more quickly but still manage risk adequately?


Thursday, September 05, 2019 10:00 AM|Thursday, September 05, 2019 10:45 AM
Ask the Expert: What Are the Best Practices for Assessing Vendor Risks?
Christopher Ambrose, VP Analyst, Gartner

There are many tools and methods for assessing vendor risks. These range from assessment questionnaires to onsite audits,the collection of risk attestations, and certifications. This session will address the methods and practices that enterprises are taking to improve what is often the most problematic and inefficient process in vendor risk management.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: How to get the Innovations your Service Providers Promised

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: The State of Cloud Security

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: Developing a Complete Hardware Asset Management Strategy

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: Applying Financial Models for Cost Transparency and Vendor Negotiation

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: Negotiating with the Software MegaVendors — Microsoft, Oracle, SAP and IBM

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 10:30 AM|Thursday, September 05, 2019 11:30 AM
Meetup: Follow up Conversation to: Moving to SaaS with an incumbent vendor demands an effective sourcing strategy

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 11:00 AM|Thursday, September 05, 2019 11:45 AM
Nicus Software: Navigating the IT Cost Transparency and Optimization Journey
Rob Mischianti, VP, Product Management, Nicus Software, Inc.

Bring your best practices and burning questions to this interactive roundtable discussion filled with ITFM/TBM experts and peers. From building cost models to successfully implementing showback or chargeback, let’s navigate the journey to cost transparency and optimization together.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 11:00 AM|Thursday, September 05, 2019 11:45 AM
Aspera: How to Drive Serious ROI from Your Software Estate Using License Optimization
Tom Cavanaugh, Senior Consultant, Aspera Technologies

To get real value from an optimization effort, you need to look beyond dollars and cents. Using customer use cases, you’ll leave this session with actionable best practices to:
●Build transparency for discovering unused software
●Avoid overspending and cut overall software cost
●Optimize current, completed or future licensing scenarios
●Demonstrate the value of SAM to ensure stakeholder buy-in


Thursday, September 05, 2019 11:00 AM|Thursday, September 05, 2019 11:45 AM
IBM: Exploit AI, Automation, Cloud & Blockchain to Succeed in a Multi-Vendor World
Bridget Karlin, CTO & VP Technology, Innovation & Automation, IBM

Businesses are under pressure to deliver higher customer value and reduced operating costs, while preserving vendor choice. But IT environments continue to grow in complexity. Advanced technologies and multicloud services infused with AI, automation, security and Blockchain enable organizations to be the market disruptors, not the disrupted.


Thursday, September 05, 2019 11:00 AM|Thursday, September 05, 2019 11:45 AM
AppZen: How Your Peers Use AI to Audit 100% of Company Spend
Anant Kale, CEO, AppZen

Join Anant Kale, CEO of AppZen as he interviews finance executives Kristy Duvall, Vice-President of Finance Operations at Salesforce and Brian King, Head of Financial Reporting & Accounting Operations at Alcon about how they are embracing AI to increase compliance, reduce spend, and streamlining process. Attendees will get the real scoop from their peers, and come away with practical AI use cases, policy ideas, and key benchmarks based on real-world data and experiences.


Thursday, September 05, 2019 11:00 AM|Thursday, September 05, 2019 11:45 AM
Icertis: How Vizient is Transforming Source-to-Contracting with AI-Powered Contract Management
Vivek Bharti, General Manager - Product Management, Icertis Solutions
Seth Nesbitt, Chief Marketing Officer, Icertis
Peggy Kaufman, Vice President, Contract Operations & Member Input, Vizient, Inc.

Icertis has helped Vizient and many of the world’s largest enterprises adopt an innovative “contract-centric” approach to sourcing that replaces the traditionally risky process of selecting, and then contracting, with a vendor. With the AI-powered Icertis Contract Management platform, you can accelerate the source-to-contract process, protect against risk, and optimize supply chain performance.


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Ask the Expert: Determining the Optimal Reporting Structure for ITAM
Ryan Stefani, Sr Principal Analyst, Gartner

Often times organizations struggle to determine where IT Asset Management should report within the organization. In this session we will discuss the optimal reporting structure for ITAM, and how to determine where ITAM is a best fit to succeed within your organization.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Case Study: Developing a Retained Organization to Support Outsourcing
Michele Thompson, Director of Sourcing, Refinitiv

This case study highlights the challenges and suggested solutions when retaining individual’s during an Data Center Outsourced engagement.

● Understanding enterprise and business unit initiatives

● Defining the Retained organization and competency models

● Managing through change – Training and understanding of outsourced deal.


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Understanding the CIO Buyer’s Top Priorities
Leigh McMullen, Distinguished VP Analyst, Gartner

Based on our CIO Agenda, the largest and longest running survey of top IT executive, this session looks at our 2019 survey results through the lens of CIO’s top buying priorities.


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Case Study: Lessons Learned, Surviving a Jury Trial Against a Software Audit
Ivan Graack, Manager IT Asset Management, KPMG

Being audited by software vendors continues to be a growing challenge for all IT departments. The discovery, investigation and any negotiations are time consuming and draining to time and budgets. Ever wonder what happens if you cannot come to an agreement? Will your software vendor “partner” take you to court? Come hear lessons learned from a case that went from “mutually beneficial” agreement to lawyers standing in front of an actual judge and jury trying to explain software licensing. Lessons learned about documentation, information retention, communications and contracts are essential day to day but crucial in a court of law. In the end “who won”?


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Tutorial: Eight Steps to Strategize Software and SaaS Negotiations (Repeat)
Christopher Dixon, Sr Principal Analyst, Gartner

This session illustrates how to use eight steps for planning negotiations with major vendors and new emerging software and cloud vendors. How can we ensure that we ask the the right questions and gather the right detail to mitigate against cost and risk? How can we engage the right IT and business stakeholders to identify requirements? How can we leverage stakeholders as part of the negotiation plan and strategy.


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 12:45 PM
Case Study: A Strategic Approach to IT Savings
Hal Bookbinder, Director, IT Strategic Finance, UCLA Health Information Technology

Our approach to IT savings is to fully involve the entire leadership team and rather than to rely on a small team of financial and procurement experts. By the time the finance and procurement teams are engaged, it is often too late to make much of a difference as most leverage has been lost or given away and there is an urgency to close the deal. The answer we often hear is to engage the finance and procurement team early in the process. However, this creates its own problems, with bottlenecks and perceived bureaucracy. Further, there always seems to be an emergency where financials must take a back seat due to immediate business and technological needs.

The approach we have been championing strives to raise the awareness, ability and personal commitment of the entire leadership team in identifying and pursuing opportunities for savings, without detracting from great technological results. Over the past three years we have saved over $20 million due directly to IT leadership led negotiation, substitution, reduction and various other techniques with no negative impact on solution delivery.


Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation to: How to Quickly Choose the Right Service Provider for Your Project

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation to: The Art of Managing Your Most Strategic IT Vendor Relationships

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Contract Negotiation Clinic: Software as a Service
Dawn Hubbard, Sr Principal Analyst, Gartner

This practical interactive clinic explains how to effectively negotiate SaaS contracts. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation on: How Augmented Reality and New Workplace Technologies Will Change the Way We Work

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation to: Three Critical Elements of a Successful SAM Tool Implementation

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Contract Negotiation Clinic for North American Mobile Service Agreements
Bill Menezes, Sr Principal Analyst, Gartner

Become a cost containment warrior by learning about key tactics for cutting costs on your enterprise cellular deployment at this contracting clinic. Participants will learn the tips and techniques for more flexible mobile contract terms, discount structures, incentives, and custom service plans.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation to: Use Gartner’s S-A-V-E Methodology to Collaborate for Cost Optimization

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:00 PM|Thursday, September 05, 2019 01:00 PM
Meetup: Follow up Conversation to: Effective Steps Toward Designing an IT Procurement Center of Excellence (COE)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 12:45 PM|Thursday, September 05, 2019 01:30 PM
Flexera: Mastering Cloud 7 Tips to Accelerate Your Career and Company
Patricia Adams, Strategy Analysis, Flexera
Kim Weins, VP Strategy - Cloud and Spend Optimization, Flexera

Cloud is quickly transforming IT and expanding your role as a SPVM or asset management professional. Increasing your cloud expertise will be critical to your current activities and your future career. Learn how to master the impact of cloud with seven actionable tips that will drive your career and your company forward.


Thursday, September 05, 2019 12:45 PM|Thursday, September 05, 2019 01:45 PM
Networking Lunch


Thursday, September 05, 2019 12:45 PM|Thursday, September 05, 2019 02:45 PM
Exhibit Showcase Dessert Reception

Visit the Exhibit Showcase to evaluate industry offerings that can move your business forward. Engage with your peers, Gartner Analysts, and exhibitors while enjoying delicious desserts and beverages and attend a theater session to see technology in action.

Please note: Exhibitor meetings are available outside of the promoted Exhibit Showcase hours; please coordinate directly with the Exhibitor or request support from our Conference Concierge Team.


Thursday, September 05, 2019 01:15 PM|Thursday, September 05, 2019 01:35 PM
Ivalua: Build a Competitive Advantage with a S2P Platform that Evolves with Your Business
Greg Anderson, Vice President, Ivalua
Claire Cunningham, Director Solutions Consulting , Ivalua

Discover why the world's most innovative companies are choosing Ivalua's flexible solution platform to meet their evolving requirements. You'll learn: - How leading companies are achieving a competitive advantage w/ Ivalua - Why solution configurability is so valuable for meeting changing business needs - The business benefits of a complete, unified solution platform built on a single code base


Thursday, September 05, 2019 01:45 PM|Thursday, September 05, 2019 02:05 PM
Origina: How to Get 100% Stakeholder Buy-In When Optimizing Your IT Assets
Tomás O'Leary, Founder And Ceo, Origina

Within the IT department, software asset management is easily overlooked. Which means that SAMs rarely get the recognition, support or resources, they need yet their actions can save their organizations tens of millions of dollars. In this session, learn how SAMs can get 100% Stakeholder Buy-In so that their impact on the business is better understood and supported.


Thursday, September 05, 2019 02:15 PM|Thursday, September 05, 2019 02:35 PM
Icertis: See How Icertis Can Improve Your Contract Negotiations and Compliance
Vivek Bharti, General Manager - Product Management, Icertis Solutions
Cailin Coppaken, -, Icertis
Seth Nesbitt, Chief Marketing Officer, Icertis
Doug Lovelace, Director of Enterprise Sales, Icertis

Today’s procurement organizations are being challenged to move faster than ever to source the materials needed by their companies, while still maintaining compliance. Join Icertis as we demonstrate how the Icertis Contract Management platform can help you better manage your contracts, improve vendor negotiations, and uncover hidden obligations.


Thursday, September 05, 2019 02:45 PM|Thursday, September 05, 2019 03:15 PM
Coupa: Spend Smarter: Reduce Risk, Identify Fraud & Get More from Every Dollar

Smarter spending today occurs when scalable risk and fraud management intersects with new ways to maximize every budget dollar. Learn how leading IT procurement organizations are using best-in-class business spend management technology powered by AI to detect fraudulent IT spend and manage vendor risk, all while making it easier to source smarter and help everyone save more.


Thursday, September 05, 2019 02:45 PM|Thursday, September 05, 2019 03:15 PM
Eracent: Not Focused on Hardware Asset Management? You’re Probably Overspending and at Risk
William Choppa, President, Eracent

Software Asset Management often steals the spotlight, but Hardware Asset Management (HAM) can also yield impressive cost savings & greatly reduce security & legal risks. This session highlights how proactive HAM during the procurement, IMAC & disposition lifecycle stages can help optimize costs, maximize asset utilization, minimize corporate risk, automate processes & introduce other efficiencies.


Thursday, September 05, 2019 02:45 PM|Thursday, September 05, 2019 03:15 PM
Anglepoint: Case Study - Helping Fuel the SAM Journey at Shell
Camilla Collins, Software License Manager, Shell

A firsthand account of Shell’s license management journey across the SAM lifecycle within multiple stakeholder groups. Camilla highlights how business portfolio strategies and infrastructure roadmaps drive SAM strategy. The choreography between contracting, procurement, legal, finance and VMO transforms the management of software licenses from retrospective reporting to proactive optimization.


Thursday, September 05, 2019 02:45 PM|Thursday, September 05, 2019 03:15 PM
Zycus: Meet the BOTs - Embracing AI Powered BOTS to Empower Procurement Pros
Richard Waugh, Vice-President, Corporate Development, Zycus
Bruce Pomazal, Director, Global Sourcing & Procurement, CDK Global

This session will feature real-world use cases from the early adopters of AI and RPA, that are paving the way for Digital Transformation of Source-to-Pay by helping to:
● Re-define Procurement’s New Role in the Digital Era
● Apply AI’s Insights to Increase Spend Under Management – & Burnish Procurement’s Brand
● Automate the Routine – Accentuate the Value-Add
● Communicate Value to the C-Suite


Thursday, September 05, 2019 02:45 PM|Thursday, September 05, 2019 03:15 PM
APEX Analytix: Ultimate Supply Base Management with AI
Akhilest Agarwal , Senior Vice President, APEX Portal Solutions, APEX Analytix
Joni Geurts, AP Manager, Jet Blue

Do you know what risks are lurking in your P2P domain? Today’s artificial intelligence (AI) technologies can help. In this session hosted by APEX Analytix, you’ll hear how Jet Blue uses AI to automate how it manages 100% of its suppliers—all while preventing fraud and continuously monitoring and managing risks.


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Change Your Financial Models to Support Your Cloud Strategy
Luke Ellery, Sr Director Analyst, Gartner

IT and finance organizations struggle to accurately evaluate the financial impact of on-premises to cloud migration. This session will help you accurately quantify the costs and benefits of a cloud migration strategy. What are the hidden costs of cloud that you need to include in your financial models? How can we support our cloud strategy by accurately comparing on-premises to cloud financials? How do we ensure we have complete visibility and clarity of all cloud switching and exit costs?


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Create a Category Plan for Closer Business Alignment and Engagement
Matt Corsi, Sr Director Analyst, Gartner

Sourcing and procurement leaders with IT category plans can help their business stakeholders deliver against their critical business initiatives. This session will help leaders develop effective category plans. How does a category plan enable better alignment and engagement with your stakeholders? What are the critical components and sources of information to build a proactive category plan? How often should we update our plan to embed it into our existing operating model?


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Ask the Expert: Sourcing and Procurement in Midsize Enterprises, the Good, the Bad and the Ugly
Allan Wilkins, Sr Director Analyst, Gartner

Midsize enterprises face different challenges than their larger, and global peers when sourcing. In this interactive session, we’ll analyze the challenges MSEs face in choosing solutions and service providers and provide best practices based on case studies for how to speed up the sourcing process and improve time to value.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Managing Software Assets in a Cloudy World
Ryan Stefani, Sr Principal Analyst, Gartner

With the continued adoption of "as a service" software delivery models, IT Asset Managers must shift their focus to managing software assets in cloud computing environments. In this session, you will learn how cloud computing is impacting SAM strategies, and be prepared to address the impacts within your organization. What impact is cloud computing having on SAM? What’s SAM’s role in managing cloud assets? How SAM can adapt to meet the demand to manage cloud assets?


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Measuring What Matters: Developing a Balanced Vendor Management Scorecard
Edward Weinstein, Sr Director Analyst, Gartner

This session will present the best practices for building an effective vendor performance scorecard. It will detail approaches to creating business-based metrics and a balanced approach for presenting vendor performance.
How can you develop vendor performance indicators that align to your business requirements?
What performance metrics will best represent these indicators?
How do you build a vendor scorecard to present these metrics?


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:15 PM
Options to Turn Escalating Software Maintenance Support Costs Into Savings
Rob Wilkes, Sr Director Analyst, Gartner

Software support and maintenance costs have been rising steadily but the value often decreases. This session examines a variety of options you have to reduce your support costs and in some cases cancel them completely. How do you reduce the already high but increasing support costs? How do you evaluate what benefit, if any you receive? How do you evaluate the risk of moving away from vendor support?


Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:30 PM
Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services
Dolores Ianni, Sr Director Analyst, Gartner
James Smith, Sr Director Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 04:30 PM
Clinic: Negotiating With SAP
Bill Ryan, VP Analyst, Gartner

SAP continues to evolve its business model to facilitate its transition to the S/4HANA ERP, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing and vendor procurement leaders to recognize and respond to changes in SAP’s product offerings and pricing metrics and explore negotiating tactics in order to mitigate risk and maximize deal value.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 05:00 PM
Workshop: IT Outsourcing Contracts — From Structure and Content to Proper Uses
Mark Ray, Sr Director Analyst, Gartner

Too often, sourcing, procurement and vendor managers all too often achieve suboptimal results when working with outsourcing vendors. This workshop will address the following questions and provide attendees the key take-aways on how to best negotiate their outsourcing deals: how do you establish a fair contract and determine what can and can’t be negotiated? How do you establish risk management processes? How do you drive the right service provider behaviors?

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 03:30 PM|Thursday, September 05, 2019 05:00 PM
Workshop: IT Score for IT Vendor Management (Repeat)
Joanne Spencer, Sr Director Analyst, Gartner

Maturing your vendor management program starts by understanding your current maturity and mapping out a plan for reaching your desired state. Gartner's new ITScore model for IT vendor management provides the ability to quickly perform this assessment. This session will provide you with the tools to assess your IT vendor management maturity and build out your roadmap for advancing your organization's maturity.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Selecting a Service Provider for SAP S/4HANA
Allan Wilkins, Sr Director Analyst, Gartner

Organizations implementing SAP S/4HANA often need the support of service providers. This session will help attendees understand the capabilities for assessment,implementation and management services of the service providers in this market. How can you make better informed decisions when selecting a service provider for implementing and managing SAP S/4.?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Select the Right SAM Tool to Reduce Risk, Optimize Cost and Improve Decisions
Roger Williams, Sr Director Analyst, Gartner

Software asset management tools have become popular; however, their diverse data requirements make the selection process challenging. By ensuring their SAM tool delivers four primary capabilities, infrastructure and operations leaders will choose the right SAM tool to support their enterprise goals. How can you ensure that SAM tool investments will deliver on their promises?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Contracting for RPA in an Evolving Market
Katie Gove, Sr Director Analyst, Gartner

RPA adoption is growing rapidly and Gartner predicts future disruptions and obsolescence. This session will discuss how to prepare for these changes by understanding the evolution in pricing, developing governance and where to apply RPA.
How do you track the trends in the market and contract to address those trends?
How do you govern the providers of this rapidly moving technology?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Organizing Vendor Management to Deliver Optimum Vendor Performance
Christopher Ambrose, VP Analyst, Gartner

How we organize for vendor management can significantly impact how we enable optimal vendor performance. This session will identify best practices and methods to rightsize a vendor management office or organization.
What are the most effective organization models to optimize resources and facilitate effective governance?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Procurement-Enabled Innovation
Chris Testa, Director, Advisory, Gartner

Procurement is uniquely situated in the business to match internal business needs with supplier capabilities. This session provides guidance on identifying suppliers to innovate with, extract on-target innovative supplier ideas and measure the business impact of those supplier innovations. What is the innovation imperative that exists in today’s business landscape? What are the best practices for engaging suppliers for innovation? How have others ensured the delivery of supplier innovations?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:00 PM
Selecting Service Providers for Megavendor Cloud Implementations
Alan Stanley, Sr Director Analyst, Gartner

Organizations are increasingly implementing cloud applications from vendors like Oracle, SAP, Microsoft Dynamics 365 and Workday. These implementations often need the support of service providers with deep industry knowledge, process expertise and change management capabilities. This session will help attendees select the right service providers for their needs. What are the best practices for selecting services providers to support a megavendor cloud implementation?


Thursday, September 05, 2019 04:30 PM|Thursday, September 05, 2019 05:15 PM
Ask the Expert: How to Build Stakeholder Collaboration
Eugene Quillen, Sr Director Analyst, Gartner

Collaboration across sourcing, procurement, vendor management and stakeholder groups is plagued by a host of challenges. Some are easily observed, and others are often invisible or overlooked. This highly interactive session will expose the factors limiting collaboration, develop new ways of thinking for successful collaboration and introduce new collaboration practices.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Meetup: Follow up Conversation to: Change your Financial Models to Support your Cloud Strategy

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Meetup: Follow up Conversation to: Options to Turn Escalating Software Maintenance Support Costs Into Savings

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Contract Negotiation Clinic: Salesforce (Repeat)
Jo Liversidge, Sr Director Analyst, Gartner

Salesforce has become one of the largest vendors in the application ecosystem,with increasing product offerings and a broad array of subscription options. This clinic will provide attendees with strategies and tactics to negotiate the best contractual deal and mitigate risk when dealing with Salesforce.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Meetup: Follow up Conversation to: Managing Software Assets in a Cloudy World

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Meetup: Follow up Conversation to: Create a Category Plan for Closer Business Alignment and Engagement

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 04:45 PM|Thursday, September 05, 2019 05:45 PM
Meetup: Follow up Conversation to: Measuring What Matters Most: Developing a Balanced Vendor Scorecard

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 05:00 PM|Thursday, September 05, 2019 06:00 PM
Clinic: Negotiating With SAP (Repeat)
Bill Ryan, VP Analyst, Gartner

SAP continues to evolve its business model to facilitate its transition to the HANA Platform and S/4HANA ERP, and to support cloud services’ growth. This interactive clinic will help sourcing and vendor procurement leaders to recognize and respond to changes in SAP’s product offerings and pricing metrics and explore negotiating tactics in order to mitigate risk and maximize deal value.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
How to Use SLAs and Metrics to Optimize Applications' Services Performance
Gunjan Gupta, Principal Analyst, Gartner

Sourcing, procurement and vendor management leaders are increasingly looking for ways to better manage the performance and value of their applications services contracts. This session will provide best practices for defining the essential metrics for managing performance, risks, and costs of your applications services deals. How can we develop the optimal metrics for evaluating the performance of our application services providers?


Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
Understanding Cloud Office Licensing O365 vs. G Suite
James Smith, Sr Director Analyst, Gartner

This session will review the two primary cloud office vendors, Microsoft and Google’s offerings to illustrate their respective licensing methodologies. How should you review and evaluate the various cloud office bundles and the various licensing options? What should you consider when licensing? How do you license for maximum savings and flexible terms, while avoiding common mistakes made when comparing pricing options?


Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
Developing a Framework for Segmenting Your IT Vendors
Matt Corsi, Sr Director Analyst, Gartner

Vendor management leaders must develop a governance model based on a segmentation of their IT vendors. Segmentation should differentiate vendors based on their criticality and value to the business. What methods and criteria should be used when segmenting your IT vendors?


Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
Preparing ITAM for the Explosion of IoT
Tim Zimmerman, VP Analyst, Gartner

20B IoT devices are invading the enterprise network and while lines of business teams continue to add them to the communication infrastructure, IT is responsible for managing them. This presentation will examine the impacts of IoT on ITAM and discuss what should be addressed now. What critical actions does ITAM need to take right now to get in front of IoT?


Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
Use Procurement and Sourcing Analytics to Be More Data-Driven
Kaitlynn Sommers, Sr Principal Analyst, Gartner

Analytics capabilities within the procurement and sourcing solutions market are evolving. This session will discuss the specific types of analytics solutions and their use cases.
How and where can procurement and sourcing professionals use analytics to become more data driven?


Thursday, September 05, 2019 05:15 PM|Thursday, September 05, 2019 05:45 PM
Negotiating Network Services Contracts for Price, Quality and Flexibility
Danellie Young, Sr Director Analyst, Gartner

Enterprises spend between 5% and 15% of their IT budget on their networks. The continual evolution of enterprise demands, combined with rapidly changing market offerings and pricing options, mean that enterprises need to continually review network sourcing and contracting to ensure optimum balance of price, quality and flexibility. This session will explore: What is the current state of the network market? Which network sourcing and contracting practices deliver best service results? How can network contracts be optimized for cost?


Thursday, September 05, 2019 05:30 PM|Thursday, September 05, 2019 06:15 PM
Ask the Expert: Women and Diversity in the Workplace, Going Beyond Gender and Ethnicity
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

Diversity and Inclusion Can’t Thrive With Exclusion. More diversity programs are created every year that aim to employ minorities, women, and those with disabilities. Yet, diversity must span beyond gender and ethnicity, while welcoming men as supporters. How do you thoughtfully design diversity programs to avoid unintended consequences and maximize effectiveness, while being aware of unconscious biases.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 07:30 AM|Friday, September 06, 2019 08:30 AM
Networking Breakfast by Industry


Friday, September 06, 2019 07:30 AM|Friday, September 06, 2019 03:00 PM
APEX Analytix: Ultimate Supplier Management

Maybe the biggest secret in Source-to-Pay is over 250 Fortune 500 and Global 2000 companies manage suppliers with APEX Analytix. Drop by test drive APEX Global Insight with Watson — fit-for-purpose, AI-enabled global news monitoring. Learn more about their award-winning supply base management solution, for autonomous, rapid, and compliant supplier on-boarding, touchless master data management, risk and performance management, and overpayment prevention and recovery. The apexportal provides a central hub for your entire S2P ecosystem — 100% of your suppliers, regions, policies, strategic initiatives, and S2P systems. Prebuilt but highly-configurable supplier segmentation, workflows and scorecards manage each supplier appropriately based on region, type and impact. Scored supplier records for 32M suppliers to the Global 2000 and integration with 650 global government, regulatory and 3rd-party data sources keep you informed.


Friday, September 06, 2019 07:30 AM|Friday, September 06, 2019 03:00 PM
Registration


Friday, September 06, 2019 07:30 AM|Friday, September 06, 2019 03:00 PM
Conference Concierge Hours

Not sure which exhibitors to meet with or what sessions to attend? Let Gartner Conference Concierge help you create a custom agenda and schedule meetings. Just email us at ConferenceConciergeNA@Gartner.com and we’ll be in touch soon.


Friday, September 06, 2019 08:00 AM|Friday, September 06, 2019 09:00 AM
Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services (Repeat)
Dolores Ianni, Sr Director Analyst, Gartner
James Smith, Sr Director Analyst, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 08:00 AM|Friday, September 06, 2019 09:00 AM
Contract Negotiation Clinic: Use These Key Factors to Achieve Actionable, Successful Outsourcing Deals (Repeat)
William Maurer, VP Analyst, Gartner

This session helps sourcing and procurement executives achieve deal success by building skills to understand key inputs marketplace solutions and risk factors, select the best vendor, negotiate a fair and balanced contract and manage the relationship.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 08:15 AM|Friday, September 06, 2019 09:45 AM
Workshop: Adopt Agile Methodologies for IT Procurement Processes
Luke Ellery, Sr Director Analyst, Gartner

Procurement leaders struggle when they only have one process for procurement and are unable to respond when their business units have adopted agile methodologies to address their digital business challenges. In this workshop, you will define an agile procurement process that:
Identifies stakeholders who need to be involved and when they need to be engaged.
Defines the due diligence requirements and to which acquisitions they apply.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 08:15 AM|Friday, September 06, 2019 09:45 AM
Workshop: Building an Effective ITAM Roadmap
Ryan Stefani, Sr Principal Analyst, Gartner

IT asset management is a practice that most organizations recognize the need for, but have a hard time when starting to build an effective ITAM program. This workshop will provide you with valuable insights that will help you establish your ITAM roadmap and execute an effective ITAM program.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Digitize Your Processes With Sourcing and Procurement Technology
Kaitlynn Sommers, Sr Principal Analyst, Gartner

IT procurement teams can use general sourcing and procurement applications to execute sourcing events, negotiate contract terms and manage vendor relationships. IT SPVM leaders need to understand the applications and vendors in the market to engage them effectively.
What applications and vendors make up the the sourcing and procurement market?
What are the key trends in sourcing and procurement applications?
How can IT procurement leaders can leverage these applications?


Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Follow Gartner’s Procurement Playbook to Optimize Your Short-, Medium- and Long-Term Costs
Miguel Cossio, Sr Principal Analyst, Gartner

Cost optimization is a constant challenge for all procurement leaders across industries. This session provides a series of actionable ideas that IT procurement leaders can apply to optimize costs through tactical improvements and transformational changes for sustained cost competitiveness.


Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Ask the Expert: How to Drive a Hard Bargain When Negotiating Network Services
Danellie Young, Sr Director Analyst, Gartner

This session will provide you with the opportunity to ask the analyst about how best to plan for negotiating network renewals with the service providers. Cost optimization tips and tactics will be offered to aid procurement managers for both new network contracts and renewal considerations.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Prepare for Big Changes in Software and SaaS Pricing, Driven by Intelligent Automation and IoT
Bill Ryan, VP Analyst, Gartner

Artificial intelligence, robotic process automation, and the Internet of Things are disrupting traditional software and SaaS pricing. In this session attendees will learn how to adapt and respond as:
- IoT device proliferation overwhelms device-based pricing
- AI & RPA adoption call into question what it means to be a "user"
- How to optimize costs and evaluate alternatives when providers introduce new pricing metrics


Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Unpacking Blockchain Myths From the Reality
David Groombridge, VP Analyst, Gartner

Blockchain has transcended its bitcoin-related origins to reveal itself as a disruptive collection of technologies that can have an enormous impact on business and society. In this session, we discuss how you can cut through the hype and apply blockchain for maximum benefit. What is the current state of the blockchain market? What we can expect from blockchain in the near future? How should enterprises proceed with blockchain initiatives?


Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Fresh Approaches to Selecting Digital Business Consulting Service Providers
Katie Gove, Sr Director Analyst, Gartner

This session will explore the notion that organization’s traditional sourcing and procurement practices are not well aligned to successfully evaluate and select digital business consulting service providers.
How we can adjust our traditional approach so that we enable our organization to identify nontraditional service providers that have critical capabilities for digital initiatives?


Friday, September 06, 2019 08:30 AM|Friday, September 06, 2019 09:15 AM
Calculating and Communicating the Benefits of Vendor Management
Christopher Ambrose, VP Analyst, Gartner

Vendor management leaders are challenged to prove their value to the business. In this session, we’ll provide examples of how to calculate and communicate hard metrics like financial value and less objective and tangible measures.
- How do I calculate financial value of the vendor management organization?
- What intangible benefits does vendor management offer?
- What are the best methods to communicate financial and non-financial benefits?


Friday, September 06, 2019 09:15 AM|Friday, September 06, 2019 10:15 AM
Contract Negotiation Clinic — Oracle (Repeat)
Rob Wilkes, Sr Director Analyst, Gartner

Negotiating with Oracle can pose specific challenges. This clinic will help you to navigate the key trends, protect against risk and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 09:15 AM|Friday, September 06, 2019 10:15 AM
Contract Negotiation Clinic — Negotiating With Microsoft (Repeat)
Marie Sienkowski, Sr Director Analyst, Gartner

IT procurement leaders are often challenged by negotiating effective Microsoft Enterprise Agreements and renewals because of the complexity of Microsoft’s licensing models and the number of options and use rights that have to be considered. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Establishing a Retained Organization Is Critical to Ensure Vendor Performance
Allan Wilkins, Sr Director Analyst, Gartner

When organizations outsource their services they often do not spend the time to define the retained organization and the new roles and responsibilities and competencies needed. This presentation will discuss:
What roles should be retained to govern demand and supply?
What competencies are needed in the retained organization to successfully manage provider performance?
How do you transition to an effective delivery model including sourced services and retained staff?


Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Use Gartner’s "C9" Process for Robust Software Audit Management Best Practices
Rob Schafer, Sr Director Analyst, Gartner

Software audits have become a high-risk and high-cost challenge for most organizations. Each year, Gartner takes hundreds of inquiries on this important topic, and has developed a powerful, highly effective 9-step Audit Readiness Process known as C9: How can I develop a robust, effective Audit Readiness kit? How can I negotiate the Audit Settlement to both optimize the Audit’s outcome and minimize future compliance risk? How can I apply the C9 steps to reduce risk when faced with an audit from vendors like IBM, Microsoft, Oracle or SAP?


Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Four Steps to Negotiate and Optimize Outsourced Infrastructure Services Costs
Andrew Miljanovski, Sr Director Analyst, Gartner

Infrastructure services can consume IT budgets if organizations don’t focus on cost and productivity. Attendees to this session will learn the key steps to optimize contracts, standardize and automate delivery, and rationalize services to meet business demand. How can you negotiate improved rates with your existing service providers? How can you negotiate and improve the level of services and maintain existing cost structure. How can you collaborate internally and externally for optimizing costs?


Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Ask the Expert: Women and Diversity in the Workplace, Going Beyond Gender and Ethnicity (Repeat)
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

Diversity and inclusion can’t thrive with exclusion. More diversity programs are created every year that aim to employ minorities, women and those with disabilities. Yet, diversity must span beyond gender and ethnicity, while welcoming men as supporters. How do you thoughtfully design diversity programs to avoid unintended consequences and maximize effectiveness, while being aware of unconscious biases.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Communicate IT Procurement’s Value Program to Your Stakeholders
Thomas Pocock, Sr Principal, Advisory, Gartner

Procurement leaders are often challenged to get their business stakeholders to view them as a strategic resource. Too often, the business either bypasses procurement or engages them late in the sourcing life cycle. This session will help procurement leaders to expand their influence.
- Who are the key stakeholders and how supportive of procurement are they?
- What is the unique value proposition that we bring to these stakeholders?
- How can we create a procurement communication plan that is targeted and effective?"


Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Managing the Cost and Risks of SaaS
James Smith, Sr Director Analyst, Gartner

The use of SaaS can increase risks that are different from managing traditional software and services. This session will provide guidance on how to best manage risk, performance and cost. What are the key SLA’s and performance criteria to ensure application up time and performance? What questions should I ask to determine the dependency and risk of a SaaS application, and how can I mitigate these risks? What tools can be purposed to discover, optimize consumption, and measure the performance of SaaS applications?


Friday, September 06, 2019 09:30 AM|Friday, September 06, 2019 10:15 AM
Follow These Top Ten Tips, Tactics, and Tricks for Negotiation Success
Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide sourcing, procurement and vendor management leaders involved in the negotiation planning process in how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan. How can we optimize pricing? How can we negotiate the best terms and conditions? How can we manage risk to safeguard our organization.


Friday, September 06, 2019 10:30 AM|Friday, September 06, 2019 11:00 AM
SoftwareOne: The Bigger Picture - Zero Touch

While customers are solving isolated problems like compliance, security or procurement, few have an integrated strategy for a zero-touch digital supply chain. The zero-touch idea builds a software ecosystem that is automated, integrated and secure, with an exceptional end-user experience. We'll show you a future-state design, roadmap, and why it’s important to think bigger than you are today.


Friday, September 06, 2019 10:30 AM|Friday, September 06, 2019 11:00 AM
Celonis: How Process Mining Can Transform Your Organization Into A Superfluid Enterprise

Learn how to harness the power of Process Mining technology to remove operational friction from your organization's procurement processes. The Celonis Intelligent Business Cloud discovers root causes of friction and excess costs in business processes, enhances those processes with AI-driven actions, and continuously monitors improvements with unique process visualizations. Turn your business processes into extraordinary experiences that can result in millions of dollars saved.


Friday, September 06, 2019 10:30 AM|Friday, September 06, 2019 11:00 AM
Snow Software: The Rise of the Digital Natives: Generation S and their impact on YOU
Victoria Barber, Technology Guardian, Snow Software

As the influence of digital natives pervades the workplace and we are confronted with new technologies and new uses of technologies, our relationship with digital technology is changing. How can we enable business leaders to transform practices and drive value from technology investments? Could placing people, rather than technology, at the heart of IT be the key to remaining relevant and valued?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
ITAM’s High-Risk Endgame: Getting IT Asset Disposition (ITAD) Right
Rob Schafer, Sr Director Analyst, Gartner

ITAD is the critical final phase of the ITAM life cycle. This session will review the practical, best practice approaches to minimize ITAD’s dual material risks of data security and E-waste recycling: What are ITAD’s best-practice characteristics and services, and which ones are critical to your organization? How do you best navigate the current jumble of regional and local ITAD regulation – and minimize noncompliance risk? What criteria should you use to select a reliable, cost-effective ITAD vendor that can credibly minimize your global ITAD risk?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
Reduce Risks and Costs in Artificial Intelligence and RPA Software and SaaS Deals 
Melanie Alexander, Director Analyst, Gartner

AI and RPA software deals introduce complexities in negotiating software and SaaS contracts. The technologies are consistently evolving, yet vendors are low on the contractual maturity scale.
- What are the key differences between AI/RPA vs. traditional software and SaaS deals and why do they matter?
- What contract terms which must be negotiated to prevent loss of critical IP?
- What are the other key contract terms needed to minimize risks?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
How Procurement Can Better Align With Sourcing and Vendor Management
Matt Corsi, Sr Director Analyst, Gartner

IT procurement can provide significant business value when it is aligned with its internal partners. This session will address how IT procurement can reduce costs and risks when working closely with sourcing and vendor management. What are the core activities in IT procurement? How can these activities be aligned with sourcing and vendor management’s role? What organizational models best enable this alignment?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
Ask the Expert: How Can You Introduce Agility Into Public Sector Procurement?
James Smith, Sr Director Analyst, Gartner

Public sector procurement leaders are constrained with regulation that restricts them from accelerating certain procurement projects even if they want to. In this session, we will investigate a number of approaches that can be taken to potentially create speed without operating outside the legal framework of the given public entity.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
Developing the Vision, Strategy and Plan to Execute Digital Infrastructure
Claudio Da Rold, Distinguished VP Analyst, Gartner

Your next infrastructure-managed service contracts must be cloud-first and support IoT and digital business beyond 2020. Learn how to dramatically improve your performances:
How can you address unknown about business priorities and transformation requirements in your SOW?
How can you develop a compelling sourcing strategy for a digital infrastructure in weeks?
How do you select managed service providers in 90 minutes and negotiate contracts in three months?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
Three Steps to Developing Vendor Management Competencies
Joanne Spencer, Sr Director Analyst, Gartner

IT vendor management competencies are often underdeveloped, leaving organizations with critical gaps. This session will provide an overview of the IT vendor management competency model and best practices for continuous development and improvement of vendor management resources. What are the key competencies necessary for successful vendor management? Where can vendor management leaders find the most competent resources? How can vendor management leaders develop and maintain these competencies?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:00 PM
Reduce Security Risks by Mastering Cloud Contracts and Security Standards
Stephanie Stoudt-Hansen, Sr Director Analyst, Gartner

Sourcing leaders must leverage contractual security articles to address business risks when sourcing public cloud services. This session will provide best practices to protect your company’s interests when negotiating cloud and data agreements, including a "Cloud Placemat". What security clauses should you address in cloud contracts? Is it possible to contractually negotiate all risks? What options exist if you are unable to address security risks in the contract?


Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:15 PM
Contract Negotiation Clinic: Infrastructure Outsourcing and Cloud IaaS
David Groombridge, VP Analyst, Gartner

When engaging IaaS providers, contract structures, schedules and negotiation best practices are quite different compared to traditional service deals. Use this interactive session to improve your IaaS deals by optimizing key contract clauses in simpler agreements, building key best practice SOW, SLA and pricing schedules and optimizing negotiation strategies to avoid standard IaaS contractual constraints.

*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 11:15 AM|Friday, September 06, 2019 12:15 PM
Contract Negotiation Clinic — Software as a Service (Repeat)
Dawn Hubbard, Sr Principal Analyst, Gartner

This practical interactive clinic explains how to effectively negotiate SaaS contracts. Attend this session to learn the trends in SaaS contracting, how to identify and control hidden costs and what opportunities or risks lurk within SaaS agreements.
*Access to this session is restricted to those that are not part of an organization/company that provides services, products or solutions to professionals in the industry.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this event.

Friday, September 06, 2019 12:00 PM|Friday, September 06, 2019 01:00 PM
Networking Lunch


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
Procurement Value Metrics: Reporting Beyond Savings
Yanni Karalis, Sr Director Analyst, Gartner

Savings are an important metric that show the results that a procurement professional and a procurement team has achieved. But procurement can provide value beyond just cost savings and this session will provide examples of how to showcase this value. What are the best metrics for proving procurement’s value to the business that go beyond cost savings?


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
The Increasing Demand for Nearshore IT and Business Services
Katie Gove, Sr Director Analyst, Gartner

Political, geographic, digital and technology drivers are establishing a need for proximity as a critical factor in any modern sourcing capability that needs to be able to draw talent, resources, technology, and services from the best source. What are the trends, drivers, models, and locations in the EMEA/NA nearshore supply market for services, resources and captive and outsourced centers?


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
Magic Quadrant for Data Center Outsourcing and Hybrid Infrastructure Managed Services
Mark Ray, Sr Director Analyst, Gartner

This session provides an overview of the 2019 North America data center outsourcing and Hybrid Infrastructure Managed Services Magic Quadrant and Critical Capabilities. This session will examine the providers of legacy systems management, private and public cloud,and edge compute for IoT.


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
Plan for Megavendor BYOL Policies When Moving to the Cloud
Marie Sienkowski, Sr Director Analyst, Gartner

IBM, Microsoft, Oracle and SAP allow you to move software licenses to the cloud under their own rules and policies about which licenses can be hosted where and how to calculate the requirement. How can we identify the nuances of each provider’s policies and reduce risks of noncompliance and potentially large unbudgeted fees.


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
Evaluating the Software Asset Management Managed Services Option
Roger Williams, Sr Director Analyst, Gartner

Third-party software asset management service providers offer a variety of capabilities that can assist with the maturation of a SAM program. This session will discuss the best practices for evaluating managed services for SAM.
When should we consider using a third-party service provider to assist in managing our software assets?


Friday, September 06, 2019 01:00 PM|Friday, September 06, 2019 01:30 PM
Use Total Cost of Ownership to Optimize Costs and Uncover Savings Opportunities
Miguel Cossio, Sr Principal Analyst, Gartner

Reducing costs is top of mind for IT sourcing and procurement leaders, yet a narrow unit price focus can drive higher costs. This session provides an actionable framework used by leading procurement organizations to ensure cost savings consistently reach the bottom line.


Friday, September 06, 2019 01:45 PM|Friday, September 06, 2019 02:30 PM
Guest Keynote: Who Needs A Runway?! Take Off From Where You Are!
Vernice "FlyGirl" Armour, First African American Female Combat Pilot, Former United States Marine Corps

The bottom line is that we have to move into action from where we are! Unfortunately, many people become paralyzed in the preparation phase. Decide what you want, put your stake in the ground and execute! Vernice calls this making a commitment to the commitment. Give your organization the boost they need to come together as a team, understand how their objectives support the overall strategy and accomplish the mission achieving the desired results! When you bring people together, you will have differences and similarities that result in tension and complexities…THIS IS NORMAL! How you MANAGE diversity is the key:
-Infuse passion in your life professionally and personally!
-Recognize and utilize the skills and talents of everyone around you
-Lead a Zero to Breakthrough™ life with a ‘Breakthrough Mentality’ as the foundation
-Unleash your full potential no matter where you are personally starting from
-Teach everyone to be an ambassador for diversity
-Create a culture that values and respects all team members: One Mission, One Goal, One Team!


Start planning your agenda now.