Question 1: What are the biggest challenges facing ITAM leaders?
Historically, ITAM leaders have been tasked with managing and optimizing traditional IT assets such as laptops, servers and on-premises software throughout their life. This task on its own proves challenging. Now, with the widely accepted use of “as a service” infrastructure and application delivery models, and with the lines between IT assets and business assets becoming blurred, the challenge has become more complex. ITAM leaders are being forced to redefine how they operate in this new world, while continuing to manage and optimize traditional IT assets throughout their life.
This redefined and expanded scope for ITAM also leaves organizations in search of new technologies that help automate the management of these assets. While there are many vendors that support ITAM, there is no one solution that can satisfy every demand. Instead, the tool and service provider market is made up of fragmented offerings that only cover a portion of the functionality required to manage all assets throughout the life cycle.
To compound these challenges, organizations often overlook ITAM as an administrative function that provides little value to the business. This results in a lack of sufficient investments and C-level support that is required to enable ITAM. Without top-down support, organizations will have little control over their IT assets, which have major impacts on information security and the bottom line of an organization. This leaves organizations rapidly searching for answers, and trying to dig themselves out of a hole, which often leads to reactionary measures that do not account for the development of a comprehensive ITAM strategy.