Speaker Bio

Don Scheibenreif

Don Scheibenreif

Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Tuesday, May 17, 2022 / 12:00 PM - 12:30 PM EDT
Customer Experience 2022: Brought to You by the Letter W

As the world experiences the ups and downs of the global pandemic, a focus on customer experience takes on increased importance. But what can sales leaders do to help their organization prepare for a world shaped by W? In this session, we will share what to expect from customers in 2022 and how sales leaders can lead their team to prepare and take advantage of this opportunity.

Wednesday, May 18, 2022 / 01:30 PM - 02:00 PM EDT
When Machines Become Customers: Prepare for Earth’s Ultimate Emerging Market

Sales leaders seeking to support new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We will explore why this is happening, how it is showing up today, and how sales leaders can help their organizations take advantage of this final frontier of emerging customers.

Join us to hear from Gartner experts and thought leaders.