Speaker Bio

Gene Alvarez
Gartner keynote

Gene Alvarez

Distinguished VP Analyst
Gene Alvarez helps clients with their vision, strategy, business models for topics such as Composable Business, Composable Applications, Composable CRM, The Future of Applications Applications Modernization, CRM, Customer Experience, and Digital Commerce Technologies. This includes topics such as CRM, Customer Experience Management, Customer Technology Platforms, Customer Engagement Hub, Customer Journey Mapping, digital business platforms, cloud, SaaS, and Digital Commerce technologies.

Mr. Alvarez has over 35 years of business and IT experience. He has led business impact assessments, vendor management, project management, software development and delivery of complex business applications. He is an international expert on the future of applications, composable business and sell-side strategies and technologies, such as Customer Engagement Hub, CRM, and customer experience, digital commerce, e-commerce and m-commerce and sales applications.

In 2019, the Hispanic IT Executive Council inducted Mr. Alvarez into their Hall of Fame. (https://hitecglobal.org/page/HITECHallofFame). He has received the Top 200 Influential Hispanics in Technology "HE&IT TOP 200" Award from Hispanic Engineer & Information Technology Magazine. He is a recognized authority on retail and consumer packaged goods industry applications and practices.

Mr. Alvarez has spoken at many international events and industry-related conferences worldwide and has published/referenced/featured in various media and trade publications.

Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
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Wednesday, June 07, 2023 / 09:00 AM - 09:45 AM EDT
Gartner Keynote: Digital Twin of the Customer Is Here and in the Metaverse. How Will You Secure It?

Digital twins are not just for IOT and jet engines anymore. We see a future where a digital twin of your customers and citizens can be created to help you understand and predict behavior both in the real world and the metaverse. In this presentation, we will explain how security teams should secure and protect the privacy of digital twins.

Wednesday, June 07, 2023 / 12:30 PM - 02:00 PM EDT
CISO Circle Lunch: Town Hall: Why Do Security Leaders Need to Care About Digital Twin of a Customer?

This is a follow-up to the closing keynote, giving security leaders an opportunity to discuss the need to care about the digital twin of the customer. How to secure a digital twin being used by the business in the real world and the metaverse. How security teams should secure and protect the privacy of digital twins.
How can digital twin be used by security.

Join us to hear from Gartner experts and thought leaders.