Customer Fulfillment

Customer Fulfillment Leaders

As digital and physical supply chains rapidly converge, the pressure is on customer fulfillment to effectively balance new requirements with old ones. Adding value to CX shouldn’t outweigh cost optimization. Embracing new technologies should be just as critical as building relationships. But in this bold new era in which customers’ expectations demand faster and ever more efficient service levels, fulfillment and collaboration leaders need to manage and transform critical operations and processes simultaneously. Where to start?

 

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Discover the answers at Gartner Supply Chain Executive Conference 2019, May 13 – 16, in Phoenix, AZ.

 

Our dedicated track on customer fulfillment and collaboration offers a wealth of actionable guidance on the issues that matter: metrics, improving efficiencies through organizational design, the latest technology trends from process automation to AI, order to cash (O2C), personalization and more. The cutting-edge eight-track agenda is driven by Gartner’s all-new supply chain research, presented for the first time at the 2019 conference.

 

Explore this topic through aligned sessions including: 

 

  • Case Study: An Agribusiness 's Journey From Delivering Customer Service to Excellence in Customer Experience
  • Is Centralizing Customer Fulfillment the Right Design for Your Business?
  • Consumer Product Companies Need These Key Capabilities to Succeed With E-Retailers

 

 

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How Your Supply Chain Can Improve the Customer Experience

Customers don’t just buy a product or service — they buy an experience. If that experience is a bad (negative) one, an excellent product or service will not make up for it. Customers want their interactions to be seamless, without boundaries and facilitated by dynamic processes.

 

With the right technology, processes and people, the supply chain can create a seamless experience for a customer.

 

View the complete Smarter with Gartner here.

 

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*Requires online pre-registration as space is limited and dependent on eligibility and availability.

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