Customer Fulfillment Leaders
As digital and physical supply chains rapidly converge, the pressure is on customer fulfillment to effectively balance new requirements with old ones. Adding value to CX shouldn’t outweigh cost optimization. Embracing new technologies should be just as critical as building relationships. But in this bold new era in which customers’ expectations demand faster and ever more efficient service levels, fulfillment and collaboration leaders need to manage and transform critical operations and processes simultaneously. Where to start?