Quality leaders are caught between two trends: 1) Internally, a shifting definition of "quality" means their remit is expanding beyond typical "QA/QC" tasks; and 2) Externally, customer expectations are evolving to expect higher product quality.
In this session, quality leaders will learn how to determine expectations to drive greater returns and implement new approaches with case studies from leading quality organizations.
Speaker Bio
Ankur Mehta
Director, Advisory
Ankur Mehta advises Quality and Supply Chain executives on broad range of Quality topics and Supply Chain distribution network design across industries. He works with executives to evaluate alternate approaches and helps them bring best practices to their organizations. He helps companies to design their supply chain distribution network, optimized for total network cost, service, agility and resilience.
Additionally, he helps supply chain leaders to evaluate maturity of their organization and identify most impactful priorities for their strategic plan. His core areas of focus include quality strategy development, culture of quality, cost of quality, design quality, Quality management system (QMS), supplier quality, customer quality, and technology & digital transformation
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Additionally, he helps supply chain leaders to evaluate maturity of their organization and identify most impactful priorities for their strategic plan. His core areas of focus include quality strategy development, culture of quality, cost of quality, design quality, Quality management system (QMS), supplier quality, customer quality, and technology & digital transformation
Monday, May 08, 2023 / 05:00 PM - 05:30 PM EDT
Beyond Complaints: A New Approach to Customer Quality
Tuesday, May 09, 2023 / 10:30 AM - 11:15 AM EDT
Roundtable: A Peer Exchange on the Latest in Quality Management
Many trends are reshaping the way leaders manage quality. This is an opportune time to discuss where quality should go and how to get there. Please join this roundtable to share the latest challenges and practices in quality management with peers.
This session is for quality leaders only.
Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT
Case Study: Prioritized Customer Experience Operating Model
Customer experience initiatives in quality are haphazardly tacked-on to existing initiatives and workflows, eventually deprioritized for product quality. Quality leaders will learn how Johnson & Johnson transformed their quality operating model to prioritize and enhance customer experience.
Wednesday, May 10, 2023 / 03:30 PM - 04:00 PM EDT
Beyond Scorecards: Taking Supplier Quality Management to the Next Level
There’s a great deal more to managing supplier performance than just implementing a scorecard. Improving the performance of existing suppliers is among the top critical tactics that quality can use to deliver value to the business. Join this session to get insights into key steps needed to develop a best-in-class supplier quality management strategy.